Complaints

This profile includes complaints for Systems & Services Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Systems & Services Technologies, Inc.

  4315 Pickett Rd Saint Joseph, MO 64503-1600

• 

  SST Card Services

  PO Box 23060 Columbus, GA 31902

• 

  NCO Financial Systems, Inc.

  8025 Excelsior Drive Suite 200 Madison, WI 53717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was transferred from ****** ** ******* ***** to SST in December with minimal notice. I see that SST is a collection agency and at no time was this account overdue. I had been paying my account on time. SST started charging me a daily interest rate that was not in my original account loan terms to collect more money on the loan than was supposed to be collected based on the original loan terms. I ended up paying more than I would have if the original loan had stayed with ****** ** ******** 

  Business Response

  Date: 04/03/2024

  Please see attached response.

  e: Case # ******** – ***** ********
  
  Dear *** *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner. Please know that SST has no ownership in this Account, does not purchase loans
  and is not a debt collector; it is merely the servicer.
  
  We’ve completed our review of the account in question and found the following:
  
  On November 22, 2022, ***** ******** signed an agreement for a ****** ** ******* ***** loan
  (“the Contract”) financing $5,946.40. According to the Contract, *** ******** agreed to make 18
  monthly payments of $387.94, beginning on December 24, 2022.
  
  On December 11, 2023, the Account was assigned to Systems and Services Technologies, Inc. (“SST”)
  for servicing. The terms of the Contract remain the same. SST had no involvement with any *******
  accounts prior to the transfer.
  
  At the time of servicing transfer, the Account had a balance of $1,577.80 and due for the December 24,
  2023 payment. Four Webpay payments have been made with SST since the transfer.
  
  To the issue regarding interest, SST would refer *** ******** to her Contract, under Section 1.
  Agreement to Pay, subsection a. General which states:
  
  “By signing below, you agree to the terms of this Installment Loan Agreement and any Appendices
  ("Agreement"). You agree to pay to us a principal amount equal to the loan proceeds we disburse on
  your behalf (your "Amount Financed") together with interest, which accrues daily on the outstanding
  principal balance using an annual interest rate of 20.99% (together referred to as the "Loan"). Because
  this is a daily simple interest Loan, interest accrues every day on the principal balance that is
  outstanding. To the extent permitted by applicable law, interest will continue to accrue after maturity
  or acceleration of this Agreement (and after any judgment) every day until you pay in full all amounts
  due under this Agreement.”
  
  If *** ******** has any further questions or concerns, she may contact SST Customer Service directly
  at ***** *********
  
  Very truly yours,
  
  
  * ***** *******
  Compliance Officer

• Initial Complaint

  Date:03/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I borrowed from a company called SeedFi $2,000 on a plan to pay it off n continue to pay into a savings acct. Then they sold to SST. I have paid back the $2000 with Int. And don’t want to keep putting into the savings acct. I don’t owe them, the loan is paid with interest. And now they are charging me interest on the savings acct I don’t want. I sure my agreement with SeedFi said about the savings acct. but I don’t want it they have been paid back! Now there’s $90 in interest on a savings acct I don’t want. This is a scam to make money on the savings acct. interest!!!! They told me oh just pay it in n then will give it back WHAT!!! Now they have dinged my credit report with this stuff as delinquent… It’s crazy

  Business Response

  Date: 03/29/2024

  Please see attached response.

  Re: Case # ******** – ***** ******
  
  Dear *** *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner. SST has no ownership interest in these accounts.
  
  Our records reflect that on February 1, 2022, ***** ****** entered into and signed for a ****** ******
  & **** ***** *************** **** ("the Contract"), financing $4,000.00 with **********
  ********** ***., doing business as SeedFi ("SeedFi") and funded by ***** ***** ***** According to
  the Contract, *** ****** agreed to make 37 monthly payments of $160.00 on the 3rd of each month,
  beginning on March 3, 2022, with one final payment of $55.97.
  
  As a New Jersey Chartered* ************ ***** ***** ***** **** *"Bank") offers credit products
  through its strategic marketplace lending platform partners, including SeedFi, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. SeedFi assists in processing credit applications and services these on an ongoing basis on
  behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, SeedFi transferred servicing of the Loan to SST. SST sent a letter to
  *** ****** on December 7, 2022, advising of the transfer. The Savings Account created as part of the
  loan transaction has remained at all times with ***** ***** ****.
  
  At the time of servicing transfer, the Account had a balance of $3,217.26. Thirteen payments have
  been received since the transfer. All payments have been properly applied to the Account. The last
  payment received was an Autodraft payment on December 27, 2023 for $180.00.
  
  The Account is currently past due for $480.00, plus the current due of $160.00 for a total due of
  $640.00. Current balance is $1,999.48.

  Customer Answer

  Date: 03/29/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ****** The funds they gave me into my acct. cash was $2000 which I have paid back, as you can see by what’s owed! Not owed it’s suppose to go now into a savings acct to build I don’t want the savings acct, because people are having trouble getting their money out!!! There are reviews all over about SST n not paying. Seedfi gave me $2000 I have paid back $2000 I owe nothing. The part that left is for my savings acct. which I no longer want, do to how this shady company works why would I give them my money to keep so they can draw interest till they give it back it’s crazy. Besides my agreement was with Seedfi. People are trying to start a class action suite against SST. Just to get their savings. I owe them nothing, n will pay them nothing. I would later file bankruptcy because of them! There a scam. Please see all the reviews on other sites from ppl. about them. It’s crazy… I appreciate anything you can do!!! Ty

  Business Response

  Date: 04/10/2024

  Please see attached response.

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are missing payments to my loan. SST claims they can see the posted payments but they”cannot share” this information with me and are not able to provide me with a complete list of payments and current balance. I have gone over this information with my bank and the math does not add up. I called SST and escalated the problem to a supervisor named *********. Supervisor ********* and I compared every payment made by my bank (see attached bank printout). Supervisor ********* agreed there were payments that had not posted to my account with SST and the balance on the loan was not correct. I sent ********* information from my bank as requested, showing the money was taken out of my account. When I called back a week later, after this supposed “mistake” was going to be corrected, supervisor ********* stated his math was wrong when he talked to me an week earlier and there is nothing to correct. He is not “able” to provide any documentation showing all payments and current balance on the loan. I tried to call ****** by ******* ***** and they cannot talk to me because now SST is handling the account.

  Business Response

  Date: 03/29/2024

  Please see attached response.

  Re: Case # ******** – ***** ****
  
  Dear *** *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  We’ve completed our review of the account in question and found the following:
  
  On December 7, 2022, ***** **** signed an agreement for a ****** ** ******* ***** **** (“the
  Contract”) financing $35,000.00. According to the Contract, *** **** agreed to make 36 monthly
  payments of $1,129.18, beginning on January 7, 2023. On December 11, 2023, the Account was
  assigned to Systems and Services Technologies, Inc. (“SST”) for servicing.
  
  At the time of servicing transfer, the Account had a balance of $22,303.20 and was due for the January
  7, 2024 payment. Payments made with SST since the transfer are:
  
  Date Payment Received Amount of Payment Type of Payment
  1/7/24 $******** AutoDraft
  3/7/24 $******** AutoDraft
  
  Due to misinformation received during the transfer, some of the ******* payments were not reflected.
  This issue was corrected by changing the due date. All payments received by SST have been properly
  applied and the Account shows current and due for the April 7, 2024 payment of $1,129.18. SST is
  unable to provide a payment history from the prior servicer. On March 1, 2024, *** **** was emailed
  copies of statements she requested.

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a loan from ****** ** ******* ***** that was sold off to SST. I received an email from ********** today 3/12/2024, that in November of 2023, SST paid off the loan (to themselves) and there is a $0. balance. My credit has now taken another hit, showing a closed account to SST on February 18, 2022, and a second report on November 30, 2023, of a closed SST account with a $0. balance. Yet I am being billed by SST for my ****** ** ******* ***** loan amount of $410.33 per month. I do not understand as the reported information to the three credit bureaus shows the account in question was closed in BOTH February of 2022 and again in November of 2023. This negatively affected my credit score TWICE with TRANSUNION and will likely affect my ******* and ******** credit reports next. Lastly, the debt is NOT at $0. balance if SST currently bills me $410.33 per month!! SST should do better and must remain mindful and honest in reporting to credit bureaus as this impacts consumers heavily.

  Business Response

  Date: 04/03/2024

  Please see attached response.

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner. Please know that SST has no ownership in this Account and does not purchase
  loans; it is merely the servicer.
  
  We’ve completed our review of the account in question and found the following:
  
  On April 4, 2022, ****** ***** signed an agreement for a ****** ** ******* ***** loan (“the
  Contract”) financing $20,000.00. According to the Contract, *** ***** agreed to make 60 monthly
  payments of $410.23, beginning on May 20, 2022.
  
  On December 11, 2023, the Account was assigned to Systems and Services Technologies, Inc. (“SST”)
  for servicing. The terms of the Contract remain the same. SST had no involvement with any *******
  accounts prior to the transfer.
  
  At the time of servicing transfer, the Account had a balance of $13,245.34 and due for the December
  20, 2023 payment. Four Autodraft payments have been made with SST since the transfer.
  
  All payments have been applied and the Account shows current and due for the April 20, 2024
  payment of $410.23.
  
  The information *** ***** shared does not show the full tradeline names and account numbers.
  Without that information it is difficult to provide a response. There are multiple possible explanations.
  SST is the servicer for multiple different financial services providers. It is possible SST previously
  serviced a different loan which was closed in 2022. Another possibility is due to the transfer of
  servicing, she may see on her credit report the closing of the Goldman tradeline and a new tradeline for
  SST. The Goldman tradeline will show a zero balance as they no longer service the Account. The
  SST tradeline will reflect the remaining loan balance. The transfer itself should not cause any negative
  marks in the reporting.
  
  

  Customer Answer

  Date: 04/03/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: on my credit report it shows two closed accounts. Yes,  I did have another account that was closed in 2018 but on my credit report it does not show that it was closed by ******* *****, it shows that it was closed by SST! Thus, yet again, according to SST's response statement, it should not be showing SST it should be showing as Goldman Sachs closed that account in 2018. However, it does not. Lastly, on the second account the one that is open that I borrowed the $20,000 on, yes that one still has a balance so why is it reported zero balance closed on my credit report? If SST's response is that I'm curently paying on that account and it's active, why is it reported on my 3 credit bureau's accounts?  Nothing in the SST response makes sense and it contradicts itself. I  want my credit report fixed to represent FACTS not SST mistakes!!!
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 04/10/2024

  Please see attached response.

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner. Please know that SST has no ownership in this Account and does not purchase
  loans; it is merely the servicer.
  
  We’ve completed our review of the account in question and found the following:
  
  As stated in our earlier response, on April 4, 2022, ****** ***** signed an agreement for a ****** by
  ******* ***** loan (“the Contract”) financing $20,000.00. According to the Contract, *** *****
  agreed to make 60 monthly payments of $410.23, beginning on May 20, 2022.
  
  On December 11, 2023, servicing of the Account was transferred to Systems and Services
  Technologies, Inc. (“SST”). The terms of the Contract remain the same. SST had no involvement
  with any ******* accounts prior to the transfer.
  
  At the time of servicing transfer, the Account had a balance of $13,245.34 and due for the December
  20, 2023 payment. Four Autodraft payments have been made with SST since the transfer.
  
  All payments have been applied and the Account shows current and due for the April 20, 2024
  payment of $410.23.
  
  

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my borrow and grow loan that was originally with ******* but was transferred to SST at the end of 2022. The account was paid off today 3/7/24. I have approximately $2000 sitting in a savings account that is supposed to be returned to me. The original contract with ****** said the savings would be available immediately after the balance was paid in full. SST is stating it can take 22 business days to receive my savings, which is a violation of the original contract I signed. How can it take 15 business days to close an account and another 5 business days to issue a refund? They've violated my original contract and I want the $2000 that is owed to me. They say this cannot be expedited, but that cannot be true.

  Business Response

  Date: 03/22/2024

  Please see attached response.

  Customer Answer

  Date: 03/22/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  15 days to clear a payment is absurd. It's already cleared my bank. This company is very shady in their practices. When I called to find out why it would take almost a month to receive my funds, I was told they had no reason why, that's just the way it is. That is unacceptable.
  
  Sincerely,
  
  
  
  ******* *********

  Business Response

  Date: 04/03/2024

  Please see attached response.

• Initial Complaint

  Date:03/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No direct answers from their customer service representative. Everything is a delay. Trying to collect my funds. Delay with no answers other than time.

  Business Response

  Date: 03/20/2024

  Please see attached response.

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  Our records reflect that on December 15, ***** ***** ******* entered into and signed for a ******
  ****** * **** ****, Savings-Secured Loan ("the Contract"), financing $2,667.00 with **********
  Financial, Inc., doing business as ****** ("******") and funded by ***** ***** Bank. According to
  the Contract, Ms. ******* agreed to make 51 semi-monthly payments of $70.00 on the 5th and 20th of
  each month, beginning on January 5, 2022, with one final payment of $69.05.
  
  As a New Jersey Chartered, FDIC-insured Bank, ***** ***** Bank ("Bank") offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services these on an ongoing basis on
  behalf of, and with direct oversight by, the Bank.
  
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** Bank. On or
  about December 5, 2022, ****** transferred servicing of the Loan to SST. SST sent a letter to
  Ms. ******* on December 7, 2022, advising of the transfer. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** Bank.
  
  At the time of servicing transfer, the Account had a balance of $1,734.00. All payments received have
  been properly applied to the Account. The last payment received was an Autodraft payment on
  February 20, 2024 for $51.66. Autodraft payments were also cancelled February 20, 2024 as the
  Account was paid off.
  
  On March 6, 2024, Ms. ******* submitted a request through SST's customer website to transfer the
  savings balance to a bank account ending in ****. This request is currently being proces
  

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I finished paying seedfi loan off in January of 2024 and was told that a check would be mailed on February 16 in the amount of $1000. And some Change. Everytime I call I’m told that the letter is in the mail and should be on the way. Now after seeing that other never received theirs either I’m really not hopeful at the moment. I don’t know what to do or who to call, I don’t want to wait forever because I need it now. How long do I have to wait before I deem that check missing

  Business Response

  Date: 03/22/2024

  Please see attached response.

• Initial Complaint

  Date:03/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 2 years ago through a company called SeedFi at the time received a "savings account" Loan for $4000 where they gave me $1500 up front then I paid the remaining balance into an "account" that once paid off I would then have access to the remaining $2500. I have met my obligation and paid the loan of early because I needed the funds to pay for my mother's chemo as she is battling an aggressive form of cancer and now they are blowing me off and bouncing me around from rep to rep and not helping me. Its is truly upsetting that this company will harass you relentlessly if you even go a day missing a payment literally back to back calls 20-50 times a day but when you are asking your YOUR OWN MONEY THAT IS OWED TO YOU no one is home. I sent them bank statements proving the balance was paid off which is also reflected on their own website for my account. They just keep saying we sent it over and no one cares that someone's life is on the line. No one cares about helping people only what they can get out of you. These "savings" programs are scams. WHERE IS MY MONEY???? It's mine I paid it into an account and I should be able to access my funds.

  Business Response

  Date: 03/20/2024

  Please see attached response.

  Re: Case # ******** – ***** ******
  
  Dear *** *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  Our records reflect that on April 4, 2022, Janay Boysaw entered into and signed for a SeedFi Borrow
  & Grow Plan, Savings-Secured Loan ("the Contract"), financing $4,000.00 with McBurberod
  Financial, Inc., doing business as SeedFi ("SeedFi") and funded by ***** ***** ****. According to
  the Contract, ***** ****** agreed to make 54 bi-weekly payments of $100.00 beginning on
  April 27, 2022, with one final payment of $35.66.
  
  As a New Jersey Chartered, FDIC-insured Bank, ***** ***** **** ******** offers credit products
  through its strategic marketplace lending platform partners, including SeedFi, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. SeedFi assists in processing credit applications and services these on an ongoing basis on
  behalf of, and with direct oversight by, the Bank.
  
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, SeedFi transferred servicing of the Loan to SST. SST sent a letter to *****
  ****** on December 7, 2022, advising of the transfer. Notice of this transfer is also prominently
  displayed on their website, SeedFi.com. The Savings Account created as part of the loan transaction
  has remained at all times with ***** ***** *****
  
  On February 22, 2024, ***** ****** set up a payment over the telephone with a representative for the
  full balance of $903.58. At that time, the representative advised ***** ****** of the 15-day payment
  clearing period before the savings account is unlocked. The representative explained that after the
  15-day payment clearing period, ***** ****** could request the transfer of the savings balance online
  through SST's customer website, www.accountinfo.com. On March 8, 2024, ***** ****** submitted
  a request through SST's customer website to transfer the savings balance to a bank account ending in
  ***** Our records reflect that this request was processed on March 12, 2024, for $2,507.60.
  ___Please contact Customer Service directly at ***** ******** for further questions or concerns.
  
  Very truly yours,
  
  
  * ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My loan with ****** ******* ***** was transferred to SST. Since the transfer in late 2023, I have not been able to monitor, log in, see the status, or do anything with my loan. The website has been down for the past 4 months. Statement's that SST sends out are encrypted and requires a password to see the statement. As far as I know, I am paying SST and there's no way to see or track any of my payments because all SST online services do not work. I have not been able to log in to monitor my loan status since the transfer. SST has not been responsive or willing to solve the issue. I am literally sending money to SST and not knowing what is going on with my money. No statements, nothing.

  Customer Answer

  Date: 03/12/2024

  You guys can't even get a response from this business. That is precisely the problem. I as a consumer, paying this business through reoccurring payments from ****** ** ******* ****s, have no idea where my payments are going. This business needs to be held accountable.

  Business Response

  Date: 03/19/2024

  Please see attached response.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan with Seedfi/SST approximately 2 years ago. I have been making bi-weekly payments on this account. While I have had a couple of return payments since December 2023, I have been making constant payments bi-weekly - so to avoid being reported to the credit bureau and keeping the delinqency less than 30 days. I have since brought all payments current. However, i was notified by two credit bureaus that this is showing on my credit report as late. I would like this removed because it is impacting my job status.

  Business Response

  Date: 03/21/2024

  Please see attached response.

  Re: Case # ******** – ****** ******
  
  Dear *** *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  Our records reflect that on April 26, 2022, ****** ****** entered into and signed for a SeedFi Borrow
  & Grow Plan, Savings-Secured Loan (“the Contract”), financing $4,000.00 with **********
  ********** ***., doing business as SeedFi (“SeedFi”) and funded by ***** ***** ****. According to
  the Contract, *** ****** agreed to make 72 bi-weekly payments of $80.00, beginning on May 20,
  2022 with one final payment of $71.65.
  
  As a *** ****** ********** **** ******* ***** ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including SeedFi, pursuant to its bank
  charter and Section 27 of the ******* ********** ********* *** *** ***** ***** The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. SeedFi assists in processing credit applications and services these on an ongoing basis on
  behalf of, and with direct oversight by, the Bank.
  
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, SeedFi transferred servicing of the Loan to SST. SST sent a letter to
  *** ****** on December 7, 2022, advising of the transfer. The Savings Account created as part of the
  loan transaction has remained at all times with ***** ***** ****. The terms and conditions of **.
  ******** **** Account remain unchanged.
  At the time of transfer, the Account balance was $3,602.64. Bi-weekly payments have been made
  since the transfer.
  
  The November 3, 2023 payment of $60.00 was returned for insufficient funds on November 14, 2023.
  On November 15, 2023, an insufficient funds letter (NSF) was mailed to *** ******. Subsequently,
  the $60.00 payment made on December 29, 2023 was returned for insufficient funds on January 10,
  2024. On January 11, 2024, an insufficient funds letter (NSF) was mailed to *** ******* The returned
  ________________________________________________________________________________________________________
  Hours of Operation: Monday through Friday from 7am-8pm CT, Saturday from 8am-12pm CT
  Payment Address: **** *** ***** ***** ******* ** **********
  Correspondence Address: ** *** **** *** ******* ** **********
  Physical Address: **** ******* ** *** ******* ** **********
  Customer Service Toll Free Telephone: ***** ********
  Page 2 of 2
  
  payment resulted in a late mark for the month of January because the payment due December 29, 2023
  was not received until February 1, 2024. The terms of the Contract expressly allow credit reporting.
  
  The last payment made on the Account was on March 20, 2024 for $60.00. The Account is current and
  due for the April 5, 2024 payment of $60.00.
  
  Please contact Customer Service at ***** ******** for further questions or concerns.
  
  
  Very truly yours,
  * ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.