Reviews

Review Details

• Review fromLivvy M

  Date: 07/08/2024

  1 star
  If 0 was an option I'd choose that. My grandmother who is 90 and on a fixed income had gotten a system set up in our new house. We do not have Internet and we were told by the installer that it would not work unless we have Internet and he'll come back out in a week. A week goes by he comes back and we need it cancelled so he tells us he'll let them know we need it cancelled. We called and were met with a very unprofessional supervisor, she says we had three days to cancel which we were never notified of and says we have to pay for the services ($1,000+) that we were told weren't set up because of said Internet issue. The supervisor had paused and acted like she didn't hear most of what my grandmother had said which led my grandmother to an anxiety attack which again is 90. I have expected more from a security system business and I am greatly disappointed in the personnel and their unwillingness to try to fix the problem.

• Review fromJohn J. B

  Date: 07/06/2024

  1 star
  I called Safe Haven to report a issue with front door bell camera. They did some trouble shooting and said they need to send out a tech to replace door bell Back plate. good news its covered under warranty. but it will cost me 60 dollar service charge. i went on line and part cost 4.99. When I asked to speak to supervisor or manager I was told they don't want to talk to me. Don't go with these people they are the worse company ever

• Review fromShelly K

  Date: 07/02/2024

  1 star
  Buyer beware! They are not ADT and you will not get ADT service. I am beyond frustrated with Safehaven. We recently moved into a new home and needed to transfer security. We have been ADT customer for 10+ years and no issues…until now. My real estate agent gave me a referral to help with the setup. All was fine. Then comes the install day. Most of what was “promised” could not be done. We called them back and this is where the deceit comes in play. “Because you are not using the above items, we will give you shock sensors in place of them.” 6 sensors “promised”. I was also told the install fee would not be the $349, $170 would be credited. Install day comes and things are installed. Still assuming we are getting what I was “promised” (of course NONE of this is in writing. After the tech left the approx $2K did not sit well with me so I went back to my notes. Now to the lies and fake promises. I call and call, finally speaking to a manager that just wants to tell me “how things work”. I know how they work, I know that it’s not one for one apples to swap, BUT, this is what you, on 2 different occasions, told me I would get! THEIR miscommunication. How far do I have to escalate this for SOMEONE to listen to ME, the customer. They pass the buck to the install guy, he tells me to escalate to another manager that he cannot help. I call back to get a very long, understanding lady named Steph. The only one who took any consideration for the customer. She cant make any adjustments. I really just want all this crap gone. Even if I tried to cancel within 3 days, they will say no you didn’t. They will tell you one thing and then run in circles. All I want is credit for what I was not supposed to be charged for. Look at the reviews of this place. They are terrible. They need training on how to communicate to their customers. ADT, this is a poor reflection on you as well. Asked for upper mgmt to contact me twice.Do you really think anyone cares? No call back.

• Review fromAlexander M

  Date: 06/24/2024

  1 star
  Awful company, has been trying to extort me for 75% of the contract even though I am trying to get out within the allowed 3 days. I have sent them proof of this and they have stopped replying. Our glass brake system is going off all the time, the system is the worst!

• Review fromDavid M

  Date: 06/12/2024

  1 star
  Apparently, my home with DR Horton included a three-year contract for my smart home features. I actually was not aware of the time period tied to this and received no notifications that the contract period was ending. Not a single email. Not a single phone call. No in-app notification. I went on vacation for 17 days and suddenly none of my alarm.com features worked. They shut them completely down without notice and the keypad code to open the front door doesn’t work at all! If I had known this I would have left a key with the people who were taking care of my animals! Instead everyone got completely locked out of the house while I was a thousand miles away. SHAME ON YOU! An email notification would have been nice. Now I certainly will not be renewing this service and will be replacing the devices with a company that provides better customer service and won’t leave me unexpectedly locked out of the house.

• Review fromAdrianna m

  Date: 06/10/2024

  1 star
  This company is fraud. They put you in a corner to purchase their equipment. I will never recommend this company to anyone.

• Review fromAllison w

  Date: 06/04/2024

  1 star
  Biggest regret EVER. Paid the initial fee of about 250$ and now 70$ a month. They installed my smoke detector right by an air vent which has caused it to go off for no reason FOUR TIMES now which in turn calls the local fire department to my house which is a HUGE waste of their time and completely EMBARRASSING for me. I have begged them every time its happened to please send someone out to check it out or even just move it to another spot in my house but they refuse to help me unless I pay the 60$ service fee. THEY MADE THE MISTAKE of placing it in the wrong spot. I should not have to pay when it was not my mistake in the first place and I already pay so much every month. They REFUSE to help their customers and I cannot wait for the day my contract is over. If I could give negative stars I would. HORRIBLE GREEDY COMPANY DO NOT WASTE YOUR MONEY!!!!!

• Review fromjohn a

  Date: 05/22/2024

  1 star
  A salesman from them promised a system to replace the one I have for practically no money an upgrade from my existing system. Gave him the go ahead but since I had a freeze on my credit it did not go through. Gave wife's information and said because I had been with ADT years ago I was not eligible for the deal. He was to process under the wife's name but never heard back even though I called sent email and text never heard back, sent a email directly to company an awaiting answer.

• Review fromLisa R

  Date: 05/21/2024

  1 star
  Awful, misleading company. I just had a very lengthy discussion with ADT about their “authorized dealer” price gouging ($15 ADT sensor for $129), deceit (told me buying any equipment outside of them would void everything), and misrepresentation (You will NOT have and ADT contract —You will have ADT monitoring through a contract with Safe Haven that ADT CANNOT assist with). RUN from this company as fast as you can.

• Review fromAmber P

  Date: 05/21/2024

  1 star
  Nothing but a bunch of crooks! They didnt even give me the equipment i asked for, gave me a bunch of garbage i didnt need!! They charged me a bunch of money and didnt even install it all and when i tried to cancel, they want to charge me 75% of my bills! I hatr this company, do not go with them! They are awful!