Reviews
Customer Review Ratings
Average of 198 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKyle O
Date: 05/03/2023
1 starThey called every single day for 3 weeks after our closing on our new home. Tonight they showed up in our driveway as my family got home! I don't like being harrased like this from a company I have no interest in doing business with!
Safe Haven Security Services, LLC
Date: 05/05/2023
Thank you for providing your feedback and letting us know about this issue, ****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromC. J
Date: 05/03/2023
1 starWeve had this service for a little over six months and it has been a gigantic headache ever since. We were sold pieces that arent even usable in our home and had to hire TWO separate electricians to install the pieces we paid to have installed by Safe Haven. We have had to have a tech come out multiple times to reinstall or fix an installation and OF COURSE, you have to pay for each one of those visits. Like other reviews, we have a camera that picks up every other movement EXCEPT when people come to our door. Stay away and use your hard earned dollars elsewhere. Today, Im calling for another fix I will have to pay $60 for. I was on hold for their stock over **************************************************** to leave a message.Safe Haven Security Services, LLC
Date: 05/05/2023
Thank you for providing your feedback and letting us know about this issue, ***! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromLakishia B
Date: 05/01/2023
1 starMy parents purchased a new home and ******************* came over stating that the service was part of the package welcome package thru the insurance. What an awful way to do business. At least know my parents names when you come to their home.Safe Haven Security Services, LLC
Date: 05/03/2023
Thank you for providing your feedback and letting us know about this issue, ********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromLafayette H
Date: 04/29/2023
1 starThe installation was never completed. I am still being charged every month. No one has attempted to fix the issue. They won't refund my money. The salesperson refuses to respond to any of my calls or texts. Feels like I got scammed. Do not do business with this company. They will scam you. I have to get an attorney to handle my situation because they lure you into a contract.Safe Haven Security Services, LLC
Date: 05/01/2023
Thank you for providing your feedback and letting us know about this issue, Lafayette. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have forwarded your information and issue to the customer service department to help further assist you. I unfortunately can't find your account using your name or email. Can you provide me with a good phone number and the address of service to ********************************************** and I would be more than happy to get this looked into?Review fromAaron W
Date: 04/26/2023
1 starI wish I had done my research when the salesman came to my residence. This company is a complete SCAM!!! The cameras are absolute trash. They literally will alert of a car on my street driving by but not when someone is in my driveway. The camera on the back of my house hasn't worked in months. Ask yourself this question? Would you continue to pay for a service if the service is terrible? No you wouldn't. This company scams you into a contract that forces you to pay for horrible equipment for the next three years. So why not cancel if it's so bad? Well I would love to cancel but they force you into paying 75% of the total cost. This company is a complete fraud and scam and should be held liable for the harm and deception they call business. I would never recommend this company to anyone. Obviously by the response to these poor reviews they know what they are doing and don't care. Do the right thing Safe Haven Security!!!! ZERO STARS!!!!!!Safe Haven Security Services, LLC
Date: 05/08/2023
Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromBrannon H
Date: 04/24/2023
1 starTHIEVES!!!! Is this company ran by the ******* I have never in my life dealt with a company that is literally stealing from their customers!!I just spoke with 2 customer service reps today! (10 over the past year and its always the same), when I asked to speak with a supervisor or manager she said I need a valid reason to escalate . Gave her multiple reasons and she flat out denied me! 2nd rep said no! Straight up no! They can not escalate calls to a manager or supervisor ? IS THIS EVEN LEGAL!?? I DONT THINK IT IS AND I WILL FIND OUT!CROOOOKED CROOOOKED CROOOOKED!This company was charging me at 2 separate homes for an awhile .. never got my exterior cameras brought over from my other home !! As I could not get them off the side of my house and they refuses to send a tech to do so! So now my home has had no exterior camera protection for over a year!!I have documented e mails of money we were supposed to get a refund in that we never received the list goes on and on !!!I WANT TO SPEAK WITH A MANAGER!!!!Safe Haven Security Services, LLC
Date: 05/08/2023
Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromMaribel M
Date: 04/19/2023
1 starSafe Haven are scammers. DO NOT install your security system with them!!! I've experienced issues since I installed the security equipment with safe haven. First of all, when the technician came onsite the original date of installation on 2/25/23. He did not explain the company had a video clip limit. 2 weeks into my contract, week of 3/13/23. I noticed my clips (video capture) stopped working. I called many times and no one was able to help restore my clips. Now on 4/13/23, I experienced the same issue, which I knew would occur. I received an alert that I was 90% of my clip usage and by the end of the night. I was out of clips at 100% usage!!!!I called the manager and he said he didn't know how to help me because he did all he could. He was going to request an increase on my clips again from his manager. He was unsuccessful. On Monday, 4/17/23, I spoke to ***** from tech support and he told me the issue I was experiencing is not a technical issue but a customer service issue. He explained customer service had the authority to increase my clips. This clip limit issue is not my fault because I live in a new construction area and contractors are always around my property which causes many alerts. This ultimately causes my clips to go to 100% usage. I've spoken to ***, ******* and the customer service supervisor, ******. No one can help me. I am seeking a full refund of all my equipment and what I have paid so far. I paid over ***** for equipment and $63.00 for monitoring service. Safe haven wants to charge me 75% early term fee. This is ridiculous!! In short this company is a scam and their service is horrible!!! STAY AWAY!!! If I Could give a 0 STAR I would!!!Safe Haven Security Services, LLC
Date: 04/21/2023
Thank you for providing your feedback and letting us know about this issue, *******! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!Review fromDesiree C
Date: 04/14/2023
1 starRUN!!! To start out the salesman really did his job! He sold me something I barely use and could use for free. The smoke detector is always going off while we're just sitting watching TV, Not to mention I am locked into a 3yr contract that was not mentioned nor would I have agreed to. I was told i qualify for free equipment since I was a first time home owner and i would only be responsible for my monthly payments. I called customer service to cancel and they told me it would be over 1k payout. The sensor for the alarm don't work correctly which causes my alarm system to not protect my whole house. I pay over $70 a month for garbage!!Safe Haven Security Services, LLC
Date: 04/17/2023
Thank you for providing your feedback and letting us know about this issue, *******. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have forwarded your information and issue to the customer service department to help further assist you.Review fromLaura F
Date: 03/31/2023
1 starSCAM ARTISTS!!!Showed up at my door saying that they were given my information by my realtor and we would probably want security cameras installed. After the installation, we noticed something was off. The cameras were not correctly installed and the smoke alarms were going off for no reason at all. We called to have the equipment looked at but no was ever available to come and it was always weeks before someone could come. Then, they needed an ungodly fee to come fix the equipment for a 3rd time for the same problem. DO NOT do business with the company.Safe Haven Security Services, LLC
Date: 04/13/2023
Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!Review fromAnthony G
Date: 03/23/2023
1 starDo not do business with Safe Haven! They are terrible business from the aspect of the customer as well as from an employee aspect! They are so unprofessional, they lack communication and they promote deception of customers! They want their workers to be on call 24/7 basically because due to their lack of communication and horrendous scheduling techniques they give their workers 2 hour notice to work at a location 1+ away... and if the employee has a problem with this they will fire you and gas light you by saying " we need flexible workers who are willing to go where the work is needed no matter the circumstances". They also will make you drive 2+ hours round trip without explaining to you that mileage isn't paid during training. Lastly they promote employees to sell items to customers. without telling them how many you are selling them so they think the price you give them is just for 1 item when in reality its for 4 or even more, causing the customers want for 1 to cause them to pay for 4 unbeknownst to them. - A former Employee of the safe haven ********** ** branchSafe Haven Security Services, LLC
Date: 04/13/2023
Thank you for providing your feedback and letting us know about this issue, *******! We value our customers and employees and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.