Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Moving Companies

Cita Van Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Reviews

This profile includes reviews for Cita Van Lines's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cita Van Lines has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.13

    Average of 48 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Andre M

      Date: 11/18/2024

      The worst service provider I've dealt with in a long time--maybe in my whole life. They tried to overcharge me at every step of the move. For example, all my stuff fit in their truck upon pickup. Yet, they charged me for a volume that was above their truck's capacity. I could only revert this overcharge after 3 hours on the phone. Then, they sold my load to another driver for delivery. This driver simply left my house before finishing the job, saying he was too tired. Also, many items were broken upon arrival, but they refused to take any responsibility. Stay away from this company if you can.

      Cita Van Lines

      Date: 11/19/2024

      We are very sorry to hear that you were not satisfied with our services. We did however have lengthy conversations with you and tried to resolve your concerns. With that being said, we did fulfill our end of the agreement and had a check issued for the agreed amount. We also gave you the information to file a claim for additional damages. Should you need to contact us back, please feel free to reach out to me directly and we can discuss this matter further. At this time we are under new management and would like the chance to discuss this further. 

    • Lara P

      Date: 11/09/2024

      The good reviews here must be fake. RUN from this company. They are evil mercenaries. They did a bait-and-switch on the move, raising the price TWICE even though I was very exact in my inventory. They insisted on disassembling my bed and table, or they would not reassemble it in my new place. Then they lost the hardware, told me they would send someone to fix it in a few days. Oh, and they lost part of my cute bed, so now basically my bedframe, which I loved, is ruined. Then told me they wouldn't send someone and I should find and pay out-of-pocket for a handyman to reassemble my things and they'd reimburse me "don't worry". Then instead of reimbursing me they sent me through this claims company that is a ridiculously arduous process, ending with a very small "settlement" that didn't even cover the handyman payment, let alone the cost of my losses. And to get this payment you have to get their letter notarized and send it in. So...is that even worth it when it's barely for anything? And a bunch of my stuff was broken, boxes looked like they'd been thrown around by gorillas with anger issues. RUN! They suck. Anyone who works for them should be ashamed. Wish I could get my hands on the owner and give them a piece of my mind. Truly evil company.

    • Gregory J

      Date: 11/06/2024

      We were really pleased with the work that William and his crew did for us. They were prompt, competent, and easy to understand. If I could, I would use it again and recommend it to everyone.

    • Albert W

      Date: 10/09/2024

      Great team of professionals we use them fir our brokerage !

    • Joshua J

      Date: 09/27/2024

      The service of this company is very good. Quality is very good and also professional. They work hard to achieve customer satisfaction. Their packing and transfer method is very good. I like their behavior. I am very satisfied. Communication on the front end was informative, accurate and responsive. You will improve in the future. Highly recommend!

    • William K

      Date: 09/24/2024

      Amazing team! Best movers I have had since living in the city. They were on time, super nice and efficient, took great care with all my belongings. Easiest move I've ever had! I liked everything in this company. Purity of quality, price, professionalism, and amazing attention. Definitely I'm gonna use this company again! Thank you so much.

      Cita Van Lines

      Date: 09/25/2024

      We Thank you from The Cita Van Lines family. As always we strive to give the best moving experience you could have. When you Choose us again we will shoot to give a even better experience!!!

    • Cornelius B

      Date: 09/24/2024

      They did a great job on our property. They explained everything they do and answered all our questions. They were very careful with all our belongings and didn't disappoint at all. They were timely, and it made the first experience with movers one of the best times moving. They were really quick and efficient with everything as a five-man team. They really helped cut down on how stressful it is to move. They are the best movers I know, and I will highly recommend them to anyone. I will definitely request them in the future to come. Thank you.

      Cita Van Lines

      Date: 09/25/2024

      Thank you for your Kind Word. We strive to be one of the best moving experience there is to offer. We are humbled to know you were able to be in acquaintance with the crew and their energy.

    • Stephen B

      Date: 09/23/2024

      They truly understand the stress of moving, and they do everything to alleviate it. Punctual, professional, and perfect service. Every interaction with this moving company was a pleasure. From the initial estimate to the final box being unpacked, they exceeded expectations! They handled every item with care and were super friendly throughout. I would use this company again!

    • Henry D

      Date: 08/22/2024

      super friendly, and knew exactly what they were doing. They brought all the packing materials, wrapped my furniture carefully, and handled even my fragile items with care

    • Rebecca S

      Date: 08/22/2024

      Danny and his team where amazing they where very professional and efficient worked us through the paperwork and helped us understand what we didn't would definitely recommend this company and use again.

    This business is not BBB accredited.

    revoked BBB accredited business sealMore InformationWhy choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.