Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Service Contract Companies

TruWarranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Reviews

Customer Review Ratings

1.56

Average of 23 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • JOSIAH L

    Date: 09/20/2024

    I Have had many after market warranty vehicle service contracts and TruWarranty by far convers the most without hassling.

    TruWarranty

    Date: 09/25/2024

    Hello ******,Thanks so much for your kind words! We are thrilled that you and the team are happy with the product. Let us know if you ever need anything or have suggestions. We take your feedback very seriously and appreciate anything you have to ********,Chiara

  • Andre M

    Date: 08/19/2024

    My car was towed to a salvage yard after the insurance company deemed it a total loss. This happened 07/15/2024. A month has passed and Truwarranty claims that I need a certified odometer reading to cancel the warranty and GAP that covered this car. How in the world due you get a certified odometer reading when the car is in a salvage yard 50 miles away? Time is ticking and I'm losing refund money daily.

    TruWarranty

    Date: 08/19/2024

    Hello Andre,

    Our team was not able to locate an open claim on your contract. We have reached out to you over email to start a claim on your totaled vehicle.
    If you have any questions please reach out to [email protected]. and our team will be happy to assist you.

    Thank you.

  • Jonathan M

    Date: 08/14/2024

    What a waste of money. I did a 6 hr drive with my car, parked the car then go out the next day and it didnt want to start. So I called a ****** dealer and had it towed there. Comes to find out it blew a head gasket and needed a new motor. This company wouldnt cover the engine. Not sure how you can sell a warranty for cars and say a motor is covered and then when its time for a motor its magically not covered. So make sure when you buy this warranty you have extra money for a lawyer.

  • Pamela F

    Date: 07/25/2024

    This company should be closed down. I spent thousands of dollars on their warranty. When Chrysler called them to look at the car, they refused to back up their warranty that should have been covered. More recently we tried to get them to cover a new key, which should also be covered but we have been unable to reach anyone. I tried to cancel my warranty with them and have been unable to do that.

    TruWarranty

    Date: 08/15/2024

    Hello ******, This claim was administrated by ********.I have contacted them on your behalf. They made us aware that the key claim on 7/29 has yet to be paid by the dealer.On the engine claim from April, the dealer refused to perform a tear-down, so the claim was closed but never denied. Fortegra will be reaching out to you directly. Thank you,

  • Amber B

    Date: 06/26/2024

    From the dealership side of it...Our dealership has a substantial amount of refunds owed to us for cancelled contracts. All the while, we are still obligated to get funds to our customers or lien holders, but *** stated they can sit on our money until we sell more of their contracts (cancellation funds would fund those new contracts). *** requested we submit written request to terminate business with them to get our money, otherwise they would just hold our funds and apply them to future sold contracts. We got confirmation 5/30/2024 that our request to terminate was complete and our funds were sent to accounting to process. 6/25/2024 and still no funds refunded to us and responses to our emails and calls to ***'s reps/coordinators are no longer being replied to or followed up by **** ***** silence. We're just waiting on our money that is legally owed to us, and that we've had to pay out of pocket to customer and lienholders. We decided to cut ties with Tru as our customers were being declined coverage on covered claims, just like the 1-star reviews I've read on here. We don't do business with companies that don't stand by their word or behind their product.

    TruWarranty

    Date: 06/27/2024

    Hello *****, Thank you for your feedback, we take each review seriously.Regarding the issue in question, our team sent the payment on Thursday (06/20/24), and two confirmation emails were sent, on 06/26/24 and 06/27/24.If there is still an issue with the refund, please contact our team at ********************************* and we will be able to further assist you. Thank you again.

  • Greg B

    Date: 06/15/2024

    ************************* Chevrolet has my truck 2022 Silverado 2.7, metal shavings in the oil. True warranty wants me to agree to pay ******* for motor tear down so they can see what has failed. I only would have to pay if they deny the claim. Sounds like the dealer or the warranty company is trying to strong arm me. I have spoke to other dealers regarding what truwarranty is saying and they tell me its crazy and they have never heard of anything like this. Not happy at all with either company

    TruWarranty

    Date: 06/17/2024

    Hello ****, Thank you for your feedback.Regarding your claim, the teardown would only not be covered if the follow-on inspection deems that the failure is related to a lack of lubrication component maintenance.If you have any questions regarding this claim, please contact our team at *********************************

  • Pansy D

    Date: 06/04/2024

    They dont pay out on their claims. I filed a claim. My insurance paid most of the amount. The insurance and finance companies sent the information to the gap company who stalled with saying they received all the information until after 90 days so then they decided not to pay off the remaining amount due to not receiving the information before 90 days. I had no contact from them until I tried to follow up with them and went to appeals but they still declined to pay. This company is a scam and I would not recommend them for anyone to use.

    TruWarranty

    Date: 06/05/2024

    Hello *****, Thank you for your feedback.The reminders were sent to the email we have on file and to your lender. It is the customer's responsibility to ensure all documentation is provided and it is their responsibility to reach out.If you have further concerns you can reach out to your team and we will be happy to assist.Sincerely,

  • William G

    Date: 05/24/2024

    If I could give 0 stars I would. I purchased my 2018 *** 530e and purchased ************* along with an exteneded warranty and service plan thru truwarranty. I made all my payments on my car and was never late. The way ************* was explained is they cover the ***** between the balance owed and the amount paid by the insurance in the case of a total loss. I had a total loss on my car. I filed a claim with truwarranty in which they send an email with a laundry lists of things they need turned in to process the claim. After contacting my insurance, my credit union, the dealership and getting a document notarized I turned everything in on 5/7/24. I had to follow up and follow up to finally get a response on 5/24/24. They are only paying about half of what i owe on the balance. They are not covering the "Gap". I am horribly disappointed with this company and strongly caution everyone to steer away from this company as they are more centered on finding reasons not to pay the claim in full instead of just paying the settlement.

    TruWarranty

    Date: 05/28/2024

    Hello *******,Thank you for your review. TruWarranty provides the opportunity to file an appeal with our appeals department, and through the appeals process, we are more than happy to reevaluate the claim on your behalf.

  • Steven M

    Date: 04/19/2024

    So, let me tell you about my experience with the company. I am not a company who writes ******** reviews for companies. I am a father of 2 with 2 cars in the family. Well now 3 my son's driving now. But I drive an 2018 Audi S5, I was not forced to get this warranty, but asked for it as I do with all of my cars. ***** was no other option offered to me but Truwarranty. Since I've had my I've had to take it to the shop a time or two, and although approval may take a day or two it typically gets approved. By the way I purchased one of the top end ones. The only things that isn't covered on my policy, which I missed at the time, was seals and gaskets. Luckily I haven't had any issues with either, but I've had other issues big and small and they were all taken care of. ***** was one time where they denied my claim stating that the car was previously repaired by another shop although the part failed again. ***** representitive told me exactly what to do which was to talk to the other shop and get their warranty information for the part that they installed. Keep in mind installed parts has a warranty in itself. Yeah, its a pain in the a** to do, but it was covered through them. They also sent the information to the current Audi dealer so that it could be repaired their but with the other shops warranty. I have nothing bad about this company at all. In fact my warranty is about to run out and I'm looking to extend it with them to maintain coverage. I had to say something good about them. They are not a rip off, and remember you get what you pay for. Read what you are purchasing first.

    TruWarranty

    Date: 04/22/2024

    *****, Thank you for sharing your experience with our company. We are pleased to know you had a great experience, our team works hard to provide the best service to our customers.

  • Steven A

    Date: 03/22/2024

    This company is refusing to cover my Audi 2013 with a oil leak. It's covered but they said it's improperly repaired by other place. We bought directly from ******** with Tru Warranty. We only taken it to Audi for Maintenance. So they are trying to find a way to not repair.

    TruWarranty

    Date: 03/25/2024

    Dear *****,


    Thank you for reaching out regarding your claim. Upon thorough investigation and careful consideration, it has been determined that the vehicle in question had undergone a prior repair that did not meet the necessary standards, resulting in a persistent oil leak over an extended period.


    In accordance with our policies and procedures, we are unable to approve the claim under these circumstances. We understand the importance of resolving this matter promptly and efficiently. Therefore, we strongly recommend contacting the repair facility responsible for the initial repair to address the issue and seek warrantied coverage directly from them.


    For further clarification or assistance regarding your claim, please do not hesitate to contact our dedicated claims department at ********************************** We remain committed to providing exceptional service and ensuring the satisfaction of our valued customers.


    Thank you for your understanding and cooperation.


    Sincerely,

     

     

TruWarranty is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.