Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car Warranty from TruWarranty Side Cars for $4200. Went to make a claim and the phone lines are shut down and there are no contacts anywhere online. There is information that this company is permanently closed.

  Business Response

  Date: 08/29/2025

  We apologize for the delay.

  While Sidecars, Inc. is no longer doing business, *** *********************** will be administering this contract (Contract No. VSC10303424) going forward. Claims can be submitted through email to ********************************* or through our website at ************************** (**************************************************************************.

   

  Thank you

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21st I took my 2013 ***** ***** to Green Chevrolet with the engine light on. the diagnosis is the turbo boost and inner cooler. Green ********* called Tru warranty, and they told them to file by email, so they did and Try warranty told them they had to tear the car engine down and an inspector will come out and look at it. The inspector came out on July 22nd. so my car has been sitting there disassembled for two weeks with multiples phone calls, voice messages, emails with zero response from Tru warranty. Tru Warranty contract number is: VSC10344124 VIN: ***************** Purchase date:11/25/2022 ODO ******* now is ******

  Business Response

  Date: 08/21/2025

  ADMNISTRATIVE OFFICE
  ***************************
  *********************;
  
  August 21, 2025 
  
  VIA BBB ONLINE
  Better Business Bureau
  ***************************
  ************************
  
  RE: *********, ***** Agreement Number: VSC10344124
  BBB Complaint ID: ********
  
  To Whom It May Concern,
  
  After a review, the claims department was having difficulty processing Ms. ********** claim with the photographs taken
  during the inspection. Once received, Ms. ********** claim to replace the turbo and intercooler have been approved
  in the amount of $1,419.88.
  
  Sidecars would like to apologize for the inconvenience with this claims process as we are going through a personnel
  change. 
  
  Thank You
  

  ***** ******
  Compliance Manager

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had no knowledge nor received anything about Tru Warranty closing. I purchased a warranty through them and my car has been in the shop for almost a month because the mechanic at the shop has been unsuccessful in getting anyone to respond I tried calling several times last week and when someone got on the phone she said all claims are to be filled out online but then hung up intentionally without giving me information on the website to file the claim I called back several times and no response. On one occasion a number dialed mine which was from Tru Warranty but it only rang less than a half of ring before it hung up, not giving any time to answer My mechanic said this happened to him as well.

  Business Response

  Date: 08/12/2025

  Please see attachment for response.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car warranty for 48 months or ******* miles. My car had been having me add more oil than usual. I took it in to have it evaluated. It was diagnosed as having a bad oil separator. I then took it home to decide what I wanted to do and to research what my warranty covered. Once I determined it should be covered I took it back to the shop to wait an inspection. Once inspection was done the claim was denied due to a mileage discrepancy. This is unethical and did not cause any more damage to the vehicle than previously noted. I have wear and tear coverage so this should not be a problem.

  Business Response

  Date: 06/26/2025

  Please see attachment for business response.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TRU WARRANTY ONLY COVERED ***** AND I STILL OWE ****** WHEN IT SHOULD OF BEEN COVERED BY THEM AS ************** IT IS IMPOSSIBLE TO REACH THEM ON THE PHONE AND THE REFUSE TO HONOR THEIR CONTRACT. THIS HAS AFFECTED MY CREDIT IN NUMEROUS REASONS WHEN I DID NOT EVEN DO WRONG.

  Business Response

  Date: 05/22/2025

  Dear Better Business Bureau,
  We are responding to the complaint regarding *** Waiver claim number ***10076708. The customer has expressed concern that the *** benefit did not fully satisfy the outstanding loan balance. Upon review, we confirm that the *** settlement was calculated in full compliance with the terms and conditions of the signed *** Waiver Agreement. Below is a breakdown of the deductions applied:
  1. Condition Adjustment Deduction ($1,820.76)
  The *** Waiver excludes coverage for condition-related deductions applied by the insurance carrier. Specifically, the contract states:
  Benefits shall not be provided upon the occurrence of a Constructive Total Loss For any amounts deducted from the insurance carriers settlement due to wear and tear, prior damage, unpaid insurance premiums, salvage, towing and storage and other condition adjustments.
  2. Excess Financing Deduction ($2,615.00)
  The amount financed on the original loan exceeded the maximum allowable financing amount, known as the Finance Benefit Limit. According to the *** Waiver, this limit is calculated by multiplying the Manufacturers Suggested Retail Price (MSRP) for new vehiclesor the **** retail value for used vehiclesby the Finance Benefit Limit percentage specified in the Addendum (in this case 125%). Any amount financed beyond this limit is not eligible for *** coverage.
  3. Excess Deductible Deduction ($1,000.00)
  The customer's insurance deductible was $2,000. However, the *** Waiver only provides coverage for up to $1,000 of the deductible. The remaining $1,000 was properly deducted based on the waiver terms.
  4. Service Contract Refunds ($2,188.29)
  Refundable products, such as *************** Contracts (VSCs), are to be canceled and refunded to the lender in the event of a total loss. It is the responsibility of the dealership to process and issue these refunds.
  Conclusion
  The final *** benefit of $5,515.61 was calculated correctly and fairly in accordance with the signed agreement. While we understand the customers frustration, the deductions applied are either contractually excluded or based on stated limits. For questions regarding the service contract refund, we recommend the customer reach out to the selling dealership.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a car from ********************* in **********, **** on 11/16/2024.With that purchase, the dealerships automatically tacked on a warranty. We were never asked if we wanted this warranty. Unfortunately, about 6 weeks after our purchase of the car and this warranty, the warranty company went out of business. We have paid $4,060 for a warranty that was supposed to cover 84 months or ******* miles. We had it for about 6 weeks before the company disappeared. We are having issues with the car, and now have no warranty coverage. When we attempt to contact the warranty company via their website, there is a "File not Found" error.

  Business Response

  Date: 05/22/2025

  Please see attached.

  Customer Answer

  Date: 05/27/2025

  Complaint: 23330283
  
  I have reviewed the business' response and am rejecting it because:
  I am unable to read the response provided. I have attempted to open the file on both my laptop and my cell phone. There is no file reading software on either devide that will open the file. 

  I request business sent their response in Word format or a similarly used format.
  
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 06/06/2025

  
  May 22, 2025
  
  
  VIA BBB Online
  Better Business Bureau
  *************************
  ************************
  
  
  RE:       ********, ****** Agreement Number: VSC10598052
  BBB Case #: 23330283
  
  To Whom It May Concern,
  
  After a review, ***************************** Agreement (herein referred to as ***) was received from ********************* on 11/16/2024.  No claims or notes have been received or found in our system.  Ms. ******** has stated that they were never asked if they wanted a warranty and that she is having difficulty contacting us.  While her desired resolution is for a refund, if Ms. ******** would like to continue to have the above listed *** active she may contact the claims department at ************ or via email at ***********************************************************.  If she would like to have the *** cancelled for a refund, she can submit her request to ***************************************** along with a signed & notarized odometer statement.  Once received a refund will be processed accordingly.
  
  If Ms. ******** has any further questions, she may contact **************************************

  Customer Answer

  Date: 06/11/2025

  In response to Mr. ****** of ******** Warranty Services, I would request new warranty paperwork. The paperwork provided to me by the dealership is for a vehicle service agreement (VSA) through TruWarranty. At no point was I notified that TruWarranty became ******** Warranty Services, therefore my original VSA paperwork is not from the actual current servicer of the ***. This explains why I was unable to contact TruWarranty about a claim I need to make regarding this vehicle. 

  I do not require a refund if there is an actual "in force" warranty and I am provided with the proper paperwork and contact information for the servicer of that warranty. A VSA is worthless if there is no way to submit a claim or contact the servicer. 

  Thank you, 

  ****** ********

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I have called many times to report issues on warranty camper. 2. I continue to be told to find someone. 3. Everyone I talk to says they have to be called by warrenty place. 4. I call them back. Explain what I have been told. I let the place know they are to submit to warranty 5. I am then told by place I called that no they can't do that. Must come from warranty 6. Disrespected every time

  Business Response

  Date: 04/28/2025

  Please refer to the attached for our formal response.

  Business Response

  Date: 05/06/2025

  April 28, 2025

  VIA BBB Online

  Better Business Bureau

  *********************************************

  ************************

  RE:         **********, ***** VIN: ***************** / *****************

                  BBB Case #: ********

   

  To Whom It May Concern,

  We apologize for the inconvenience.  However, it is the customers responsibility to take the ** / camper to a licensed repair facility which will cooperate with the Administrator (Sidecars, Inc.) to repair the customers ** / camper. 

  or call the claims department at ************ for assistance.

  ***** ******

  Compliance Manager

  Customer Answer

  Date: 05/12/2025

  Complaint: 23249969
  
  I have reviewed the business' response and am rejecting it because:
  They were made aware that Kuenhe Rv and sales had requested to have them contact with repairs. They refused to call the repair shop. Many times the warranty company was called by me to request them to call the repair shop. They refused. The calls are recorded.  
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 05/27/2025

  Please see attachment for business response.

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty with my 2013 VW Passatt in October of 2021 (***** **** ******** ********) In November of 2024, my vehicle was totaled due to a deer collision. My insurance paid out and was working with TruWarranty to get Gap coverage for remaining 1900 approx. . They informed me that they sent all info.. estimate, pictures and details regarding accident. I have emailed (auto rejected) , called greater than 10 times, no one picks up I total loss department. Got a different email from Insurance provider.. sent the complete estimate with mileage, car info and damages, sent pictures including dead deer and got a email from my insurance company regarding the reach out.. again to total loss adjuster. The sent a form from ******** to be filled out online, but needs a notary?? This for requests the vehicle information, accident info and pictures that have been sent to email states multiple times and then remind me that I may lose coverage if it goes beyond 90 days since insurance payout. Due to being unable to have direct contact with any representative and the inability of them to answer the phone, I feel they are evading coverage and waiting for the timeout to expire. I am a widowed, disabled car owner, who just wants to have the coverage I paid for. No other cars, property, or injuries occurred and since this has taken so long and there were no tickets my county police report was deleted after 30 days online. ( it was electric). All I want is to talk to someone and get coverage paid out so I can move on. It has been over 90 days since the accident!!

  Business Response

  Date: 03/18/2025

  Hello, Please see attached for our formal response.

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Tru Warranty for failing to fulfill their contractual obligations under my ************* policy. My vehicle was declared a total loss due to severe flooding caused by Hurricane ****** and Hurricane *****, which also severely damaged my home. Despite having an active ************* policy with Tru Warranty, they have refused to cover the remaining balance of $2,670.31, leaving me financially responsible for a loss that should be covered under my agreement.I have submitted all required documents, including proof of total loss and the balance owed on my loan. However, Tru Warranty has either denied my claim without valid reasoning or has failed to properly process it. Their lack of response and unwillingness to fulfill their obligations under the policy has caused me unnecessary financial hardship.I am requesting the BBBs assistance in holding Tru Warranty accountable and ensuring they honor their commitment to policyholders. I seek the following resolution:1.Full payment of the remaining balance of $2,670.31 as per my GAP coverage agreement.2.A formal written explanation from Tru Warranty regarding their failure to process my claim correctly.3.A corrective action plan to prevent other consumers from experiencing similar issues.I believe this situation is unfair and misleading to consumers who rely on ************* for financial protection. I appreciate the BBBs assistance in resolving this matter and look forward to a timely response.Sincerely,

  Business Response

  Date: 03/18/2025

  Hello,

  Please see attached for our formal response. 

   

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is impossible to get in contact with. You submit a claim via email to them numerous numerous times with no response and then when you call them they are rude and nasty and dont offer any support whatsoever. My vehicle has been broken down for weeks now with no help from the warranty company whatsoever. What do I even pay for the warranty for it they arent going to fix the car when its broken down.

  Business Response

  Date: 03/04/2025

  Hello,  

  Please see attached for our formal response. 

  Thank you.