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Business Profile

Auto Service Contract Companies

CarShield

Reviews

Customer Review Ratings

2.91/5 stars

Average of 3,357 Customer Reviews

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Review Details

  • Review fromSydelle C

    Date: 10/13/2025

    1 star
    They did everything they could to not pay my claim and to blame every tiny insignificant thing on the mechanic. I called several times from the beginning to the end of this call. I was told they would be covering the diagnostic and also my rental car. Somehow they are telling me the diagnostic is not covered and neither is my rental car, only one of the 6 days it was in the shop. And just blame blame blame on the mechanic for submitting a 1 day claim supposedly, I called them and they said thats absolutely not true. They paid for 240 and I paid for 1300. I have already paid for 8 months so far with them. A complete scam and liars.
  • Review fromBrenda S

    Date: 10/13/2025

    5 stars
    I like this company. Great customer service. Would definitely recommend.

    CarShield

    Date: 10/14/2025

    Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer Relations
  • Review fromGeneva C S

    Date: 10/13/2025

    1 star
    I have taken my vehicle into a show several time and each time my claim was denied. I don't need a warranty if my vehicle is not covered for parts and service. I feel that major parts as I was told when I got the warranty should be covered. I am highly disappointed in CarShield cause they advetise with high marks to service for your vehicle. HIGHLY DISAPPOINTED IN CARSHIELD!!

    CarShield

    Date: 10/14/2025

    CarShield requested that the Administrator of your *************** Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the *************** Contract. - Customer Relations
  • Review fromJacqueline O

    Date: 10/13/2025

    1 star
    IF I COULD LEAVE A ZERO I WOULD! WORST COMPANY, STILL TRIED TO BILL EVEN AFTER I CANCELLED. CUSTOMER SERVICE INCLUDING THE CEO ARE HORRIFIC. AM CONTACTING **** GENERAL.

    CarShield

    Date: 10/15/2025

    You contract has been cancelled as of 10/15/25. We are sorry to lose you as a CarShield customer. - Customer Relations
  • Review fromQuana G

    Date: 10/10/2025

    5 stars
    ****** is the best *** the only 1 help me after talking to 10 people

    CarShield

    Date: 10/13/2025

    Thank you for taking the time to share your positive feedback. We are glad to have you
    as part of CarShield!- Customer Relations
  • Review fromMae L

    Date: 10/09/2025

    1 star
    Some contractors on list said no they give you runaway

    CarShield

    Date: 10/14/2025

    CarShield requested that the Administrator of your *************** Contract examine your experience based on the review you have provided. The Administrator will be reaching out to you directly to resolve this in a timely manner. ******************
  • Review fromfred j

    Date: 10/09/2025

    1 star
    Do not buy Car Shield. They are not accepted by many dealerships and shops.

    CarShield

    Date: 10/10/2025

    CarShield requested that the Administrator of your *************** Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the *************** Contract. - Customer Relations
  • Review fromLee B

    Date: 10/09/2025

    3 stars
    I would rate them as average in service. There was some customer interaction that was excellent at times but in the end, I was left with a hollow feeling. The service was unexceptional.

    CarShield

    Date: 10/10/2025

    Thank you for taking your time to give your honest feedback. We appreciate your business! - Customer Relations
  • Review fromRose F

    Date: 10/09/2025

    5 stars
    Great Customer Service and the representative took her time and made sure my answers and concerns, were addressed and corrected. I would recommend Car Shield.

    CarShield

    Date: 10/13/2025

    Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer Relations
  • Review fromCurtis M

    Date: 10/09/2025

    1 star
    They lied and said I drove the car to the shop, when in fact they had it towed and lied about it not having oil on the dip stick

    CarShield

    Date: 10/10/2025

    CarShield requested that the Administrator of your *************** Contract examine your experience based on the review you have provided. The Administrator will be reaching out to you directly to resolve this in a timely manner. - Customer Relations

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