Reviews
This profile includes reviews for Auto Approve, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,322 Customer Reviews
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Review fromIeisha D
Date: 05/23/2023
5 starsI had the pleasure of doing business with William R***** in assisting me with refinancing my auto loan. He was very professional not to mention very funny and easy to work with. I recommend that if you are looking to refinance he is your go to guy.Review fromJoseph D
Date: 05/18/2023
5 starsAuto Approve helped me when no other finance company would. I am grateful for their help.Review fromTigran O
Date: 05/18/2023
5 starsI worked with William ****** to refinance my auto loan. He was very professional and took care of all the stages with great effort.Review fromObet M
Date: 05/15/2023
5 stars******************************* at Auto Approve made refinancing quick & easy, needless to say I had a great experience & would consider Auto Approve again in the future!Review fromKirsten G
Date: 05/12/2023
5 starsI had an absolutely amazing experience refinancing my auto loan. I spoke with William ******, who made this process super easy, hassle free, and quick! William made sure to answer all of my questions and then some. I went into this process completely blind, as I had not done anything like this before. William was very friendly and personable. I appreciated his kindness and patience through the entire process. If you’re planning on refinancing, definitely ask for William!!Review fromElyse J
Date: 05/09/2023
1 starI spoke with George on the phone about refinancing my auto loan. I mentioned that I'm fine with my current payment amount and that my goal was to lower my interest rate (with the understanding that would be unlikely!), and he mentioned that he'd run only a soft inquiry so my credit wasn't pinged. I just received a call from Bilal at Auto Approve with an offer of a lower payment/higher interest rate (not what I asked for), and he said a hard inquiry was run on my credit. Super frustrated that the opposite of what George and I agreed upon was done. There needs to be better communication between team members if they're going to pass a client off to another salesperson. I chose Auto Approve because I saw they were highly rated online, but I will not be using their services moving forward and wish I didn't give them my information!
Auto Approve, LLC
Date: 05/11/2023
Thank you for providing feedback. We identified a miscommunication between team members on your account that we sincerely apologize for. We are addressing this internally to ensure this does not happen again. A member of our Compliance Team has attempted to reach out to you directly to discuss a resolution to your concerns. We will be proceeding with the resolution proposed in the text message our team member sent to you. If you wish to discuss this in further detail, please dont hesitate to contact us at the number provided to you by our Compliance Team member. Additionally, you can email us at ******************************* and someone will be happy to speak with you. Thank you.Review fromOmar M
Date: 05/07/2023
1 starI had a really bad experience with them, my agent that it was “helping me”, when I start the proccess he was really nice and kind, he gave me an approve to get my car payment as $120 and I was to happpy with the deal, I sent them all my information, SSN, ID’s, employee’s information and all they ask me. Also I pay $5,000 for down payment to get a lower monthly payment and I notarizes my car with them.
After that, like a mont I tried multiple times to contact him, I left texts, calls, e mails and he didn’t response to any of my calls, then he just sent me an email telling me I wasn’t approved for bank reasons that he doesn’t explain me.
So, conclusion… I lost more than a month, I spend $5,000 that I haven’t get it back yet, they affected my credit score for multiple hits checking for different banks.
It was a really bad experience…I don’t know if was the company or just the agent that tried helped me,his name is Abraham.Auto Approve, LLC
Date: 05/16/2023
Thank you for providing feedback. Excellent customer service is a top priority at **********************, so we sincerely apologize for the difficulties you experienced in getting answers to your questions. We identified an administrative error made by your Loan Consultant when submitting the value of your vehicle. When the value of your vehicle was corrected, the decision on the application from the Lender changed and a down payment was required. We are so very sorry for the initial miscommunication, and for the inconvenience caused by this error. We did identify that your refund was processed on May 1st but because it was a refund to a card, we were advised that it can take **** business days for it to be reflected on the account. If you have any additional questions or concerns, please feel free to reach out to ** at ******************************* and someone will be happy to assist you. Thank you.Review fromConnie H
Date: 05/04/2023
5 starsMy husband and I were paying $500 per month for our car. We were skeptical when we received the letter from Auto Approved, but decided to give them a chance. Wow! They are the real deal! They were able to lower our payments by $100! Thank you, *********************, for all of your help! We very highly recommend them!Review fromRobert M
Date: 05/02/2023
5 starsI had a great experience using auto approve. I highly recommend asking for Kyrie **********. She is very knowledgeable about the process and answered all of my questions thoroughly and promptly. It was a very easy process and I was able to get a much better rate on my auto refinance!Review fromDoug L
Date: 04/30/2023
1 starI got a loan refinanced with Auto Approve three years ago. The loan was funded, no issues. Since then, they have been constantly coming back for additional information, then they say I didn't need to send info, then they do again. They are very unprofessional, incredibly disorganized, and leave messages threatening to report me to the lender.
I will never do business with this company again, and I recommend no one else does.Auto Approve, LLC
Date: 05/08/2023
We sincerely appreciate you taking the time to provide feedback to the team. We sincerely apologize for any delays you may have experienced in getting your vehicle titled during your refinancing process. The team is working diligently to ensure the title is completed as quickly as possible. While Auto Approve previously had all documents needed to complete your order, the jurisdiction rejected the order, and the team has had difficulty reaching you since to obtain the documents required to complete the order. A member of our Titles Team will be contacting you to answer any questions or concerns you may have. We value you as a customer and wish to thank you again for reaching out to resolve this matter.
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