Complaints

This profile includes complaints for Curbside Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Curbside Waste, Inc.

  PO Box 43067 Minneapolis, MN 55443-0067

  
• 

  Curbside Waste, Inc.

  5450 W 126th St Savage, MN 55378-1248

  
• 

  Curbside Waste, Inc.

  4025 85th Ave N Minneapolis, MN 55443-1909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use Curbside for Trash and Yardwaste pick up. For yard waste they charged me $279 on April 2nd. Today (4/29) I called to cancel that service and was told I could not and they would not give me a refund. They stated they started picking up yardwaste on the 21st, even though my bins wouldnt have gotten picked up until tomorrow. This has to be a scam.

  

  Business Response

  Date: 05/06/2025

  Curbside waste does have a policy for no refunds for prepaid service please check the back of your invoice  Upon looking it looks like you had your yard waste account on autopay we did go ahead and close that account and did transfer funds to your trash account as a courtesy please reach out if you have any other questions 

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about Curbside Waste, and the shady business practices they use. Curbside is spiking rates on people using auto billing in hopes no one catches it, or complains then blaming computer error when they get caught and then raise the ******** is given that business set the price of there services and adjust them as they see fit. Unless there is contract with a fixed price like in this case.Curbsides door to door sales offered $25.00 for every 2 months for the 1st year. and 3% price increase after first year of a 2 year contract. Majority of our block singed up.This rate only lasted two billing cycles later or 4/mo. They then billed everyone at $76.00 every 2 months, All the people with auto billing payed $76 until they caught it.I called for them to correct my bill, oops computer error $34 is the new lowest price, I told them it was supposed to only go up 3% after a year, and thats 6 months from now, they didn't care and increased price 100% over 2 years Curbsides method continued this every billing cycle from then on.$78.00 oops computer error $36.00 is the new price. price. Next **** $79.00 oops computer error $45, is all we can do. Next Bill $80. oops computer error $58, is as low as we can go, 2/mo later bill $85 oops computer error $68, is the best price, and so on up to $125 I canceled. Most of our block has canceled service with them due to this this predatory tactic, Myself and a few other neighbors still have orphan trash cans sitting empty on the curb from closed accounts. I called twice and emailed. They claim the driver had no access to pick up. This is another lie. Anyone with ****** maps can clearly see on street view the ****************************************************** along with surrounding neighborhood for that matter, most everyones trash cans are sitting in front of homes unobstructed, Including mine. The way I see it this is Bait and Switch, and a form of theft that is currently affecting 1000's of people Thankyou

  

  Business Response

  Date: 05/01/2025

  Curbside waste does apologize that you feel this way we will have management reach out to go over the account with you thank you 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled service in November 2024 and called Curbside Waste, asking them to retrieve their trash bins. Three times they failed to pick them up on the scheduled days, blaming me for either not having the bins at the curb or there being trash in them, neither of which was true. Today I called them for the FOURTH time, and was told Id be charged $35 to have the bins removed. I want the $35 charge waived and their bins removed from my premises.

  

  Business Response

  Date: 04/17/2025

  Curbside waste has spoken to the customer and is working with the customer to get these removed we do apologize about the miscommunication thank you 

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was changed $275 for yard waste in late March 2025. I have contacted them and they said it is on autopay. My trash is on autopay but not my yard waste. This makes no sense. In any case, I contacted them and said I didn't want it this year. They said "haha it's on autopay, our business has no way of refunding you." As a business owner, this is bad business and if no service has been rendered to not give a refund is criminal. This is terrible and they are taking advantage of people.

  

  Business Response

  Date: 04/11/2025

  Curbside waste does apologize about this We do have a NO refund for prepaid service but there is other options we can offer We will have management reach out to try and resolve this situation asap   thank you 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a salesperson come around walking in the neighborhood one day. He rand my door bell I answered. He asked if he could quote service and said others were signing up which is a lie btw no one in our circle/block did. He was pushy I said I don't have time he could leave his card or the quote he wrote down. He said I can come back possibly but can you please sign this sheet that shows I stopped here. I did it quickly had nothing given to me had asked for nothing. Weeks later I have 3 cans dropped off at my home and the neighbors did as well. We never signed up for anything, but his scam was sign to say I was here meant he signed me up probably to get his commissions. I called right away and asked them what was going on asked them to come get the cans. They said OK we will come next week Tuesday no showed, I called again same response and again no show I called 4 times to request them to come get them and they have still not shown up. I called to complain today got someone who tried to say i would be charged a fee if they had someone come get the cans???? I said you won't charge me anything because I didn't sign up for anything with you and never will. I asked for a manager they said we will have someone call you i said I would like to hold for them now because this is absurd, and I want this handled now I have been patient for months and I am done being patient. They proceeded to argue on the phone with me and when I asked to hold again, they said they were hanging up on me

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out on this matter we do apologize management has reached out and carts were removed we our looking into the matter and appreciate you bringing this to are attention 

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my service since February due to moving out of state. I have called from two different phone numbers (my work phone and personal phone) and have left countless voicemails to the main business line and their customer service line. They have not returned any calls. I finally was able to reach someone in March to cancel my account and was informed I would have to pay a cancellation fee of $30.27, due to not providing 30 day notice, even though I have been calling for more than 30 days in attempt to cancel the account. Three different times I was informed a supervisor would call me back to settle the bill, which has not happened because the supervisors never call me back. They also have confirmed two different dates to pick up the trash and the recycling cans, and they have not showed up to get them. I was able to talk to someone today who reached out to her supervisor (she did not mute herself; I could hear the entire unprofessional conversation) which the manager refused to speak with me. They are claiming to have done a look up of my phone numbers and are not showing that I called, even though I am looking right at the proof of calls with the dates in my call history. They will not let me send my screenshot documentation and said they dont care, and they arent removing the $30.27 balance on the account. I will NOT be paying this fee and will need it removed from the account. I also have my copy of the contract that I NEVER SIGNED. Therefore I was never even in contract with them, but they will not let me scan this to them via email for proof. This company is nothing but unprofessional scammers who will not return your calls. Dont waste your time dealing with them.

  

  Business Response

  Date: 04/02/2025

  Curbside has reached out and do apologize about the situation waiting for a response thanks 

  Customer Answer

  Date: 04/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Curbside has reached out and zeroed out my account for the remaining balance. They still have not picked up the cans.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled service on 19 March 2025 and company makes you pay in advance. I was paid thru the end of April 2025 and told I would no receive a refund.

  

  Business Response

  Date: 03/21/2025

  Curbside waste does apologize but per policy (read back of the invoice) we do not refund prepaid service's we will have management reach out to go over this thanks 

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding Curbside Waste due to misrepresentation, unexpected fees, and an unfair contract enforcement.A Curbside Waste employee came to my door offering waste services and assured me they could beat the fees I was paying with my previous provider. I provided my total bill amount, including all charges, fees, and surcharges. The representative wrote down a new rate on our agreement, which was $2/month less than my current provider, and I signed based on that understanding.However, Curbside Waste began billing me at a significantly higher ratenearly twice the agreed-upon amount. When I raised this issue, they claimed the additional charges were due to taxes and fees that I had failed to ask about. I believe the sales representative misrepresented these fees or omitted key details, leading to an unfair and misleading agreement.Due to my dissatisfaction, I requested to cancel my service, only to be told that I was locked into a two-year contract and would have to pay a $200 cancellation fee. However, the single-page document I signed does not include a contract, and Curbside Waste has yet to provide me with any signed agreement proving otherwise.I find this situation unacceptable and believe it reflects deceptive business practices. I am requesting correction of my billing to match the originally agreed-upon rate and cancellation of my service without penalty at the end of the current billing period.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discontinued my service with them December 1 of 2024 and they have not picked up their garbage cans after Ive called him five times and here they are still here at the end of my driveway, every time the wind blows I have to go and retrieve them. I have no other options, but to file a complaint so other customers can read this

  

  Business Response

  Date: 03/12/2025

  Thank you for bringing this to our attention we do apologize about this and will reach out to you today so we can get this issue resolved thanks 

   

  Customer Answer

  Date: 03/20/2025

   I am rejecting this response because:
  
  I havent had any response to this issue from curb side they sent me a email saying they left a voicemail but never received it, I tried to call back with no response.

  

  Business Response

  Date: 03/24/2025

  This matter has been taken care of and verified with the customer thank you 

   

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are new to curbside waste.Two months have been paid ******** trash has been removed for 3 weeks. Upon calling CS 4-5 times since 1/7/25 there has been ZERO trash removal.Each representative has a different explanation for the reason for no service. One very nice representative put our service as VIP, with detailed instructions to make the drivers instructions very clear and easy to understand. Once again zero pick up and the garbage and recycling are piling ***** husband and I signed up to Curbside waste because the salesman who came to our house in October stated that for an extra charge the trash haulers would come to the front of our garage and collect the trash.Both my husband and I have physical limitations that make it difficult if not impossible to pull the trash cans to the curb. Hence the reason we wanted to do business with Curbside Waste.CS with Curbside Waste is severely unreliable! After spending ***** minutes on hold I have been hung up on and still zero resolve.I am curious to know why this company is still allowed to do business!I am hoping the BBB will be able to help us get resolve with these issues. (Hopefully help other people with similar issues compliments of Curbside Waste)

  

  Business Response

  Date: 02/01/2025

  Curbside waste does apologize about the pick up issues I see there was some issues with walk up service management has reached out and is awaiting a call back it does look like this issue is fixed thanks