Complaints

This profile includes complaints for 1-800-HANSONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  1-800-HANSONS

  977 E 14 Mile Rd Troy, MI 48083-4519

  
• 

  1-800-HANSONS

  4155 40th St SE Grand Rapids, MI 49512-4121

  
• 

  1-800-Hansons

  1111 E Lincolnway Ste 111 Cheyenne, WY 82001-4849

  
• 

  1-800 Hansons

  7217 Northwest Blvd Ste A Davenport, IA 52806

  
• 

  1-800-Hansons

  1911 Clover Rd Ste 13 Mishawaka, IN 46545-7269

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/13/22 Hansons installed 6 windows and a patio door. They made the 7th window wrong so it was not installed. They had caulk all over our trex deck, new wood flooring and smeared all over the patio door (we spent 5 hours trying to clean up). They walked through our home with their work boots on no shoe coverings, we have brand new wood floors and brand new light colored carpeting! The patio door screen was bent, kept falling off, the vertical seal is 2 too short and bugs/ants/spiders come into the house. Can see daylight under the door near the track. Didnt have/ install a kick lock we ordered. Installed window half screens instead of full screens that we ordered (had big gaps at the bottom/didnt seal). Seal is bad in one bed room window. When they left, the dogs nose was bleeding, we found broken slivers of glass in the carpet. The windows in the bedrooms and the patio door leak air terribly. We have videos of a flame showing the draft as well as a thermometer showing the temp difference, was 67 on our home thermostat and the thermometer by the windows and door was at 43 when it shut off due to the coldness. These windows were sold with the line they will cut your heating and cooling costs, not with leaks like these have!! They have been scheduled to come out FIVE times to finish the install and fix the issues we have. Three of the five they have canceled the day of and the two other times they didnt have the materials to finish the job!?! On 12/5/22 we spoke to a supervisor, ****. She scheduled a service call for 12/6/22 and said she would follow up with us on 12/7, customer service called on 12/6 and canceled the service appointment AND **** has NEVER followed up with us. THIS HAS BEEN AN ON GOING ISSUE FOR ALMOST 5 MONTHS, this is unacceptable! We want the last window installed, the new screen door they were to order and we want all of these issues resolved ASAP. When they canceled again 1/28/23, we told them to have a manager call, no call yet!

  

  Business Response

  Date: 01/30/2023

  We are very sorry for the issues that have arisen.

  1800Hansons stands ready and willing to attend to the project The last unit is being verified in ,and will be scheduled asap.

  The General Manager has been alerted to the request for a call 

  We look forward to satisfactory conclusion

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/29/2021 transaction (roof installation)12/28/2021 roof blows off in 3 parts of 2 structures due to failure to install properly 7/17/2022 roof repaired 12/28/2021-current I have missed numerous days of work to meet them at the property 75% of the time no shows.interior damages from the 7 months of water leakage are being refused to be covered by the company. Their contract is very deceiving. They came out to inspect the damage and communicated it would be paid for only after the estimates were gathered by me, they refused and forced me to turn into my homeowner's insurance. They do not tell you that they subcontract the installation of the roof to shady contractors that most of the time you cannot speak to due to a language barrier. They failed to return over a dozen phone calls about the issue and each time you get a new story. Their managers tell you different stories each time you speak to them also. They sell a lifetime warranty that is at their convenience.

  

  Business Response

  Date: 02/09/2023

  The contract terms and conditions signed agrees any alleged damage must be initially claimed on the homeowner's insurance carrier. Tell

  ****** will by agreement reimburse the deductible at time of subrogation to the appropriate carrier for reimbursement to the homeowners insurance recovery department.

  As ai consideration it was offered with agreement to expedite but was refused and the subrogation has been tendered.,

  All sub-contractors are contracted to Hansons, and the contract is with Hansons. This is a standard in the industry to use Contractors here...

  Hans1800Hansons is "AN ALL-INCLUSIVE COMPANY AND EMPLOYEES ALL NATIONALITIES, RELIGIONS AND RACES .

  We hope our customer will not discriminate or show bias to our labor teams.

  We are sorry for the delayed communications.

   

   

  Customer Answer

  Date: 02/09/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The complaint is not only in regard to the interior damage that was a result of the faulty installation but the fact that it would have been prevented had the company responded in a timely manner and repaired the roof damage.  The repair took from December to July to be corrected, on top of the *** time I was forced to use to be at the residence when appointments were scheduled, and no one showed.  The contract provided is vague in wording and after recieving a call directly from ************************* gaslighting me into signing the following: 
  This will serve as a full and final settlement for any ,and all alleged interior issues that *** have arisen out of the above install contract # ****** between  1-800-Hanosns LLC, and **************************************
  have an amicable settlement to a disputed matter.
  
  1-800-hansons will provide a reimbursement of $1,000 for documented deductible for the alleged property damage  ARISINNG OUT OF CONTRACT#******  from **************************************
  home owners insurance quote.
  
  This agreement is a private matter and considered a non-disparagement agreement between all parties.  
  Please reply I/We agree.
  
  I refused to sign any legal agreement which forced my homeowners to go after my $1000 deductible through segregation.  ****** stated he was willing to hand deliver my deductible check to me if he had to, but I had to agree to not share my experience with anyone.   He was very unprofessional in manner and told me "The contract says we will give you your deductible back, but it does not say how."   This company never discloses that they contract the roof to other subcontractors at any point in the install process.  

   

  The lifetime warranty they use as a selling point is misleading when they do not attach the fact that it *** *********** plus months to repair! 

   

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home project woes and poor follow through. Insults from salesman. Project was signed for in June 2022, still not completed. Multiple calls made to company and text with no follow up. Project is for roof, windows and siding. Roof was done first. We were not made aware of venting that would be possible for roof, and not aesthetically pleasing. We were told this was determined by the roofers to support life time guarantee. Windows followed a month or so later. Installation completed. Two months after installation bay window developed leak inside. We were told we should Have anticipated this by using heat tape. Have loved in this house for 34 years and never had issue before. Never were told heat tape needed to be installed. Correct color of siding but wrong style delivered to us. Blame was put on a former employee. Almost 4 months later, still no siding. Tried to get call back but holiday season was a factor. Now that the holidays are done, still no call from GM *************************. Sent a text yesterday to ******, who I spoke with during the holiday time and was assured if I had any further concerns or question, she would get back with me. Text sent yesterday and 24 hours later no response.. Tried to call GM today, but not available. VM left and also requested return call from GM boss. This is an $80,000 plus job and expect that we would be treated much better. Expect to have significant any amount taken off final cost of project. Also , a part From the one of the slider doors has also fallen off.. Door has not been used much. ******** told me I was confrontational and rude when I asked him if I need to involve a lawyer. We do not know what else to do at this point. Please advise. ****** has a copy of the texts and issues that we have been having. I asked her to record our conversation for future reference.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2022 I went into a contract with ****** getting 7 windows, roof, and gutter system. They promised that I would have a personal manager to over see the work someone from Hansons would be here to do final inspections and none of that was true.The 3rd party roofers did not remove the gutter system and do my facia boards that was rotting. I also remember the team stating how much wood they had left over because we paid for ************** just in case they ran into any of those issues. So after the roof install we couldnt even get anyone in the phone live to verify. Weeks later when it was time to install the gutters they said they couldnt because of the rotted fascia boards and its nothing they could do because the roofers was supposed to do that. Well that was the whole reason I used Hansons thinking it would be done right especially spending over 20k. They said we would have to find someone to fix fascia boards that we paid for them to do. And then they would come and do the gutters after we find someone else to do the facia boards. I supposed to have a lifetime warranty. So if i have someone else install the boards connecting things to the roof will that mess with my warranty? I feel like i was bamboozeled Im very unsatisfied and i dont know what to do.

  

  Business Response

  Date: 01/30/2023

  the contrct was fulfilled ,and nom Fascia was agreed to .

  An outside contactor  can do fascia but cannot  touch the drip edge or roof or the warranty will be voided ,Tell us why here...

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2022 at 9:00 AM we met with a salesmen (***********************) from ***** ******** to talk about replacing our windows. On that day he gave us an estimate and told us we could possibly get financing through their company to pay for the windows. I told the sales rep if we were unable to get financing then we would not be purchasing the windows. On March 24 we signed paperwork for financing for the full amount of the windows with a payment we would be able to handle. We were told on March 24, 2022 our windows were ordered and it would be **** weeks for our windows to get here. That would be somewhere between May 30, 2022 and June 10,2022. We began receiving text messages that the windows would be in **** weeks every week beginning on around April 10. We began calling once a week to check on windows and after the third time they had finally come in and they were wanting to set up installation of the windows. The installers came out on June 27th and were supposed to take three days to do the work. We were not impressed with the installation. They were missing a window to be installed and latches were missing on some of the windows. The order was incorrect also we ordered whole screens and they only had half screens. We called and reported the issues on the 28th after the installer left at 10PM telling us he was not returning if there was a problem the company would fix it later. We took pictures and talked to several people an went in a circle until finally the project manager came out on August to meet with my husband to go over the problems and we agreed on them ordering what was needed an that we would have to wait **** weeks for the replacements to come in. We recieved messages on October 20th and again on November 3 it would be 3-5 weeks for our windows to be in. Then they booked the install on December 5, 2022and has changed every time it has been rescheduled to now Jan 6,2023. On December 14,2022 we recieve a call that we lost our fincanceing because it took to long. So they ran our credit and instead of the ****** for 8.9% now we only qualify for ****** at ****% so she wanted to know how we were going to proceede. I am very upset we lost the loan for the amout of windows with a high interest rate but we were willing to take it on. Now because of thieir issues with the product we now have to pay more money and no longer have financing.

  

  Business Response

  Date: 01/06/2023

  we are sorry the qualification for finance was credit score  based ,The install is processing and completed .

  We are sorry for the issues ,and look forward to a satisfactory Tconclusionell us why here...

  Customer Answer

  Date: 01/10/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  The reason the financing was not extended was because of ******** financial department.  All the finance department had to do was to return an email to ****************** explaining the job was not completed yet and we would not be having this conversation.  ****************** sent an email to your finance department on August 31,2022 asking if the project was complete or if there needed to be an extension.  I do not feel that if ******** can not complete the job with in 6 months its would be the customers responsibility since ******** financial department are the ones who contacted ****************** to set up the financing.  As discussed in the first email we would not have agreed to the windows if we did not get financing.  I expect the company to honor the agreement of the first loan since it is their fault that the money was no longer available.  With the interest rates increasing on all loans and the economy I understand the credit based however it is not my fault that the company took 11 months to complete the project.  I will send the copy of the loan agreement and the first payment the first of the following month of completed work.( According to the loan we would not make a payment for 3 months following the month of the completion of the project.)  So you will receive a payment of of ****** as agreed upon when the contract was signed and the financing was completed.  on March 12, 2022.
  
  Regards,
  
  *************************

  

  Business Response

  Date: 01/27/2023

  we are sorry for the issues ,at this time our team has spoken to the customer and assurances were made a personall oan was in process to complete the paymedue .Tell us why here...

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased windows from ******** in 2008 with a lifetime guarantee. If anything happens to him they would replace them free of charge. In July I noticed the seals were broken on two of my windows. I took pictures and sent them all the information. It took forever for them to contact me back when they did they sent an order for my windows. I finally heard back after placing multiple calls in August, November, and December that finally someone was going to come out and replaced them because they had come in. ***** from ******** came and replaced only one of my windows. He said he didn't know anything about the other one. You contacted me the next day via text and said that they had to order the other one and then ******** would place him on the schedule to come out and complete the final measurement. I have been waiting since December 10th for someone to call me back and let me know when the person is coming out to measure. I finally had to call this morning and I still do not have a resolution that my window is being replaced. I shouldn't have to wait since July to get a replacement window. I call all the time and no one calls me back. I would appreciate it if I can get a resolution to this issue.

  

  Business Response

  Date: 01/06/2023

  We are sorry for the delays as 14 year old windows and the production issues we fase today have delayed the process ,We are aware of the second window and will all we can to have the eta asap.

  We look forward to a satisfactory completion of the warranty issue us why here...

  Customer Answer

  Date: 01/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a door frame that completely warped and door barely closes, this was looked at by Hansons in July of 2022 and one of the service members couldn't believe what he saw , said he has never seen anything like this, and said the whole door frame will need to be replaced. It is now Dec 2022 and every month they say it will be in on the 21st. and still has not arrived, so yesterday on the 21st their telling us that they have not checked the trucks yet to see if it was on there and this was 2pm in the afternoon. So we waited and never received a call, so I had to call them again and guess what it wasn't on the trucks, and we were upset and some manager by the Name of ******* didn't like our tone and we wanted to speak with someone else and she refused. It is freezing outside and large drafts ae coming through this door frame and they refused to do anything about this? not sure what to do with this weather coming in. this by far is the worst company ever to deal with and management refuses to get this order completed, hence the no calls, they have never once called us. There not getting any money from this since its a warranty repair so they really don't care, do not do business with these people

  

  Business Response

  Date: 01/06/2023

  TellSpoke to Mrs. set for 1/12 btwn 8-10am
  Scope of work
  Time: 8-10am
  Remove doorwall Main frame and reinstall new frame due to seperating and cracked as needed  We are sorry ,and look forward to a satisfactory conclusionus why here...

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:

  Hansons called and scheduled an install date for my door wall on Jan 12th. Thank you for your service.

  Regards,

  ***************************

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2022 I had someone from Hansons come out and look at my sliding patio door that had marks in between the panes. They determined that the door needed to be replaced and ordered a new one. In June they brought out the new door and it was the wrong door. Said they would reorder it and put a rush on it. I have called numerous times about it and I keep getting a run around. I have lifetime screen replacement and in June the guys that came out were supposed to fix it but forgot to put the screen material in their truck. Now the door lock wont work and I have to put a block of wood in the track to lock it. It has been almost a year now and this is ridiculous. I think I have been more than patient and I dont want anymore lip service I want this fixed ASAP!

  

  Business Response

  Date: 01/06/2023

  Thensevice is being processed as soon as the manufacturer delivers ,We look forwardn to a satisfactory conclusion.

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18559736, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  
  An installer was out to my house on January 8. They told me that my door is no longer being made so they were going to just replace the glass. They took the door apart and took out the original glass but when they attempted to replace with new they discovered it was the wrong size and had to put the original glass back in!! While they were there they were supposed to rescreen the screen door and the guy left without doing that. Come on Hansons! I have been waiting a year for you to fix this. Just replace the entire door!!!!!!

  
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 01/25/2023

  Your request has been forwarded to management with regard to the screen all screens can be rerold if they're brought to the branch we can also set up a service through Hansons.com at the service tab we look forward to satisfactory conclusion thank you

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The rear facing, second-floor gutter is leaking right in front of the patio door and freezes. Its dangerous. There is a piece of siding laying in our backyard that needs to be replaced, also. All are under warranty.

  

  Business Response

  Date: 01/06/2023

  The service department is aware of the warranty request and will service asapTell us why here...

  Customer Answer

  Date: 01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue started back in Oct/Nov 2019. ******** installed windows in 2018. We started to get brown/black marks on the caulk that is in the corners of some of our windows in the winter of 2019. We also noticed we could no longer close our shades completely because our window frames were swelling. We called ********. They came out to assess, took pictures (as did I), & stated they couldn't work until the spring of 2020 due to the unpredictability of the weather & the temperatures needing to be a certain degree for everything to work. We were fine with this response. In spring of 2020, COVID hit & no one was working. Late spring 2020, we were hit by a hail storm & had to have siding & roofing replaced. We went with a different company. However, the brand new culutured rock that was installed on the front of my house is cracked in every corner of window on the front of my house. When the state began to return to work in the fall of 2020, I called about coming out to fix our windows. I had to call multiple times, and I was rerouted multiple times. They then proceeded to tell me that there was nothing wrong with my windows and the only repair I needed was for my kitchen bay window (which later I found out from a ******** employeee that these windows should never be sold in ********). This was incorrect information. Over the next two years (2020 - 2022) they have sent out several techs and maintenance managers. They finally recaulked all corners of my windows, but NEVER contacted me back about fixing my swollen window frames or fixing the discolored caulk that their poor workmanship caused. I keep getting the run around about fixing the cultured stone as they don't believe the windows are the issue (the manufacturere of the stone was even out to assess and stated it was the windows), and getting the run around about fixing my frames. I still cannot close my shades in some of my windows. They want me to make a homeowners claim which in the end will cost me MORE money.

  

  Business Response

  Date: 01/06/2023

  Per the agreement "contract " Teany resultant damage is to be reported for expediting to the Home owners insurance co The contract  also disclaims that drapery cannot be guaranteed to fit after fabrication of replacement.

  Any warranty issues are in processus why here...

  Customer Answer

  Date: 01/17/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

   

  The window frame damage is a result of your company's negligent installation. The shades which no longer fit are due to the fact that your hired installers did not seal the corners of the windows. Your maintenance manager came into my home, poured water into the frame of the window and we both witnessed the corners leaking. He proceeded to then caulk the corners of the windows. This leakage swelled my window frames and leaked down the front of my house so now my shades no longer fit AND my new cultured rock is all cracked in EVERY corner of EVERY front window - it is not due to a change in window size, but a faulty installation. I gave ***** during COVID and after COVID when everyone returned to work, I now get the run around not to mention spoken to in a demeaning tone by *********  I should not have to make a homeowners claim since this is the fault of the company and their installation practices and NOT the fault of our ordering of windows. Every time I call in regard to the repair, they have the wrong repair written down. My kitchen window is always brought up. You also had a sales rep sell a window that shouldn't even be sold in the ***************** due to the weather. Now I have mold on my kitchen sill and window. Your very own technician told me about this style of window and how it shouldn't be sold. So not only was installation not done properly which caused damage, your sales rep sold me a product that clearly was going to have issues.
  
  
  Regards,
  
  *************************************

  

  Business Response

  Date: 01/30/2023

  We are sorry for the alleged issues ,We have serviced per warranty .

  The windows are Energy Star Rated  for the climate they are purchased in .

  Regarding any alleged resultant damage , THE CONTARCT REQUIRES THE PURCHASER TO CLAIM ON THE HOMEOWNERS INSURANCE POLICY FOR INSPECTION AND TO BE VALIDATED .

  Any claim approved will be subrogated for payment.

   

  Tell us why here...