Complaints

This profile includes complaints for 1-800-HANSONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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1-800-HANSONS has 19 locations, listed below.

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• 

  1-800-HANSONS

  977 E 14 Mile Rd Troy, MI 48083-4519

  
• 

  1-800-HANSONS

  4155 40th St SE Grand Rapids, MI 49512-4121

  
• 

  1-800-Hansons

  1111 E Lincolnway Ste 111 Cheyenne, WY 82001-4849

  
• 

  1-800 Hansons

  7217 Northwest Blvd Ste A Davenport, IA 52806

  
• 

  1-800-Hansons

  1911 Clover Rd Ste 13 Mishawaka, IN 46545-7269

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hansons was hired to install roof and gutters. The people Hansons used to do the work broke in the property. The excuse was they needed to use the utilities for their equipment. This was without my permission. The worker use a ladder approximately 35 feet high to get in a window go down the stairs and break a window to use my utilities. They also removed a chimney that I asked them not to without my consent. Also the refused to cover chimney of the property to prevent further damage. Then they did not cover the window they broke and now squirrels and other rodents can get in. Im requesting they replace the chimney and window, and discount me for the unauthorized utility use and day off work

  

  Business Response

  Date: 12/13/2022

  An agreement has been reached regarding the chimney as it was not on then contract that was signed.

  A consideration has been given as a courtesy .Regarding the behavior of the crew that has been attended to internally Tell us why here...

  Customer Answer

  Date: 12/14/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  The company I just recently found out shingles the th
  Regards,
  
  *********************** because recently I sent a masonry company out . Only to find out that now Hansons also shingles the chimney and the company cant find it

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes,I purchased 3 windows just a year ago and had them installed by ****** windows for over$3000.00. Ive had 1 window that will not stay open. I have call numerous times to get this issue resolved from June ** today. They just keep telling me 8 weeks 8 weeks over and over now its been going on 6 months and still havent heard anything but 8 MORE WEEKS times is up I just want my windows working like they should. now I know why they say lifetime Guarantee I think people should now how they Warrantee their windows. It take a long long time to get a service call done. Thanks any help would be nice. ***********************

  

  Business Response

  Date: 11/17/2022

  WE ARE SORRY FOR THE COMMUNICATION ISSUE YOUR WARRANTY CLAIM HAS BEEN FORWARDED TO THE SERVICE MANAGER

  Tell us why here...

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/17/22, Hansons Sales **** ********************************** assessed our hiouse, and we discussed what the work to be done. ************** asked many questions, and then gave us the fixed-price proposal that we signed. We talked about the places where the existing wood trim was rotten more than once, and he said it is normal to replace the rotten boards before wrapping ALL wood trim with aluminum siding. He said this was all part of his price.When *******, the Hansons Rep who did our work arrived, he said that our house was standard, and that everything in our contract would be completed. On his 1st day at our house, I saw ******* replace 2 boards on our garage prior to wrapping that area with aluminum.I spoke to *************************. As the work was wrapping up, ******* began having reasons why the chimney had not been done yet, and finally said that he just wouldnt do it. I spoke to ************** again, and he said that he remembered our chimney, which is all wood and covered with the same vinyl siding thats on the rest of the house, and that it would be completed per the contract with no problem. On ******** last time at our house, he said that everything but the chimney was done, and that he wasnt going to do it.Hansons Regional Manager *********************** first said that they didnt ever do chimneys, but then stated that it could be done, but only for more money. ($2,595 to also replace the existing vinyl siding on the chimney that matches the rest of the house) He had no explanation why that section of siding needed replacement when no other siding on the house was being replaced for the contract to be completed.****************** did offer to reduce the price by $780 if we agreed that Hansons would not have to complete our contract by skipping the chimney work, but this would leave us with an incomplete job and result in our being unable to ever match the chimney to the rest of the house.

  

  Business Response

  Date: 11/16/2022

   Substacial completion has been met as the contract between 1800Hansons and customer ,

  Withholding payment will forfeit the warranty ,

  contact *********************** Regional Manager     ************************************

  Customer Answer

  Date: 11/21/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  

  ****************** has continued to demand that we sign his document stating that the work they contracted to do on our house is complete.  He maintains that according to the contract terms, when they determine that our work is substantially complete is when we must sign their completion document.  Completion of the chimney is indeed a substantial part of the contracted job, and its not done.  Hansons has been sending us that form and asking that we sign it since the project began.

   

  His latest communication implies that not only are they refusing to complete the job per the contract, they are going to take us to collections immediately if we dont sign their statement that the job is complete. This on the heels of our complaint to the BBB, and in contradiction of Section 8 of our contract, which states that any and all disputesunder this agreementbe subject to binding arbitration.

   

  We relied of Hansons salesmans repeated assurances that the chimney specifically would be completed to industry standards. As we have a single-story home, the chimney is the most difficult-to-reach part of the job.  This was a significant factor in our selection of their company.

   

  We only ask that our home completed per the terms of the contract.  If Hansons continues to refuse to honor the contract and we are forced to find another contractor to complete what they havent finished, there will be considerably more cost to us. 

  
  Regards,
  
  *****************

  

  Business Response

  Date: 11/21/2022

  This contract between the customer and ********************** is complete a sided chimney on the roof to remove any siding and replace it that *** impair the warranty on the roof would be irrevocable.

  A consideration was offered and the customer is refused that consideration was to offset if they decide to have this extra work done not on the contract but an outside contractor.

  Guarding the arbitration clause if the customer wishes to file the fee hire an attorney and pay out of pocket for that expense we will defend appropriately we would hope that the offer that ***************** made it will be accepted as it was done genuinely out of consideration for our customer not something that we normally do but the posture taken leaves no other choice but to take this to collections as the contract indicates substantial completion requires payment

   

  

  Business Response

  Date: 01/06/2023

  All issues have been resolved and a courtesy compensation has been agreed to .The contract was completed as agreedTell us why here...

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The windows are three times the price that they were in 2019. They didn't record all the needed windows the first visit.They have come out twice to measure the windows and now have called to do it a third time.I have lost faith in this company.I have asked them to compensate me for the inconvenience( I have had to reschedule work to be there) and the replacement windows are delayed.

  

  Business Response

  Date: 11/02/2022

  We are sorry for the inconveniences that is beyond our control well as prices have risen in the last 4 years T.

  With the change adding a window may have delayed the process,

  There are no formulas or contract language regarding compensation, We will provide the best product and install and hope to meet all your expectations why here...

  Customer Answer

  Date: 11/02/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The three visits were because your software dis not work.
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 11/08/2022

    THE **************** IS NOT PERFECT AND MY TEAM SPOKE THE ***** .

  WE STAND REDY WILLING AND ABLE TO ATTEND TO OUR CUSTOMERS Tell us why here...

  Customer Answer

  Date: 11/09/2022

  I give up. The response from the company doesn't make sense.

  Ok to close the case. 
  

  I will not refer anyone to this company.

• Initial Complaint

  Date:10/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had 2 windows and a door wall (sliding glass door) installed in 2020 with Hansons. Have had continued significant issues with all three items. Initially they were responsive to coming to repair the issue but the repair is never sufficient as the issue comes back time and time again. We continue to have water come in from rain and I'm hoping to avoid also having snow as we had issues with this with the sliding door. We are beginning to have concerns of what type of damage this incoming water may be having elsewhere as it's now damaged the wood window casing/*****. They have become less and less responsive to my calls and do not return calls when told they will respond by days end, which then leads to weeks of hearing nothing. I have automated email responses for service requests for the following dates 9/2/21, 11/11/21, 1/7/222, 2/26/22, 8/19/22. They last came again to assess the window issue on 8/31/22 and then never heard back. I called 10/11/22 and was told my issue was being reviewed by a general manager and I would hear back by end of day. I left a voicemail 10/24/22 and have not had a response.

  

  Business Response

  Date: 11/02/2022

  We are sorry for the ongoing issues .1800 Hansons stands ready willing, and able to addressall warranty bissues .

  The lack of communication will be addressed with the team.

  A priority email has been sent to our service manager /corporate and the regional manager.l us why here...

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12, 2021 we entered into a contract with 1-800-HANSONS for window replacement, new siding, gutters, soffit and fascia. The windows were installed within a reasonable time given the supply chain issues due to the pandemic. The remaining job of siding, soffit, fascia, and gutters is still in progress. The crew originally came out in March ******************************************************************* September 2021, November 2021, January 2022 and February 2022. Finally in March 2022 the crew showed up and did part of the siding. They did not have all of the supplies to complete the siding so left. As is October 2022 they have still not returned to complete the job. The gutters on our house were removed in March 2022 and were off the house all summer which luckily did not result in additional damage due to the lack of rainfall over the summer. After no communication from 1-800-HANSONS for months, I reached out to them multiple times over the past 6 months to get an update on the job just to be told each time that a scheduler would get ahold of mewhich never happened. Now since we are 16+ months past signing the contract, the finance application has expired and they want me to reapply for financing- these communications have been fast and furious and are the only communications that have been received unsolicited from the company in the last 16 months. I understand the pandemic has caused supply chain issues, but after 16 months this excuse is beginning to be just that - an excuse. I am extremely upset about how this company has gone about this job and their horrible lack of communication. I will not recommend this company to anyone.

  

  Business Response

  Date: 10/11/2022

  We are sorry the experience has not been as expected.

  We have sent a priority message to management to address and contact you immediately with the correct status of service .

  We look forward to a satisfactory conclusion

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2021 I received a new roof from 1-800-Hansons, in the process they left debris around the entire perimeter of my home. At the time I had my two grandchildren and my 2 dogs in my home. I am still picking up roofing nails from around my home to this day. They left 1 person to attempt to clean up the entire perimeter of my home of old shingles/ boards and nails. I also ordered new windows at the same time as my roof to be installed. The windows were scheduled to be installed in March of 2022, the installation day came and I received a call that the sub-contractor had a family emergency and would not be there that day but would come the next day. The next day came and again I get another phone call that they will not be there but would come on the third day. The next day came and then they cancelled/postponed me all together. So a month later I finally got my windows installed, except for 1. I have a half moon window over a large picture window that was sized incorrectly and has been held in with spray in foam insulation ever since April. I was told originally **** weeks for my new window. Email after email came stating 6-8 more weeks, or 5-7 more weeks. Meanwhile I also put in a "fix-it" ticket because one of the windows did not open/close properly and another one the latch broke the first time I opened the window. I received a call to schedule for what I thought was to put my window in as they said that the technician would also check the other windows at the same time. September 27th a technician came to fix the two broken windows, which were both installed improperly, but no half moon window. On the 27th I took to social media in frustration, a friend who works for the ************************** saw my post and started a complaint from their side of things. On September 28th I received a call that my window was in and could be placed the very next day. Which leads me to believe that it had been available for some time.

  

  Business Response

  Date: 10/19/2022

  We are very sorry your expectations have-not been met.

  Our ******* manager has confirmed we have the backorder and will complete as soon as received.

  The issues of the cleanup and missed appointments have been addressed with our team,

  Once the service has been completed a follow up with our regional manager will occur.

  We look forward to a satisfactory conclusion.

  Customer Answer

  Date: 10/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  The regional manager as well as ********************* have contacted me and are working with me to make this right for me.  Compensation is being discussed and once the window has finally been placed a final decision will be made.

   

  Regards,

  ***************************

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted ****** Windows to replace all of our windows on March 27, 2022. We paid half in advance which was $9,380.00. The installer came June 2 and 3 to install the windows. The we and the installer found quite a few problems with installed windows. Most of the window main frames were misshapen so that screens did not seat properly. There was a scratch on one of the windows and the screen for the bathroom was the wrong size. The screen slider wheels not adjusting and does not have a lock. The living room window screen does not fit the window. A few window latches have stripped screws. The installer was ordering the new parts. He came again on September 16th to make repairs. Installed one bedroom window and cracked the sash during installation. Second bedroom window was the wrong size. Did not have slider screen. Did not have kitchen window main frame. Did not have living room screen. Did not have plugs to cover installation s**** holes. The only windows that are finished are the master bedroom and bath. During the installation there were holes damaging our siding, and landscaping trampled under several of the windows. We received a call from Hansons wanting the rest of their final payment. We did not pay. We are now waiting for the rest of the windows to come in. We feel that we are do monetary compensation. Account /order tracking number ******.

  

  Business Response

  Date: 09/28/2022

  We are very sorry the installation, , and material did not meet expectations.

  A Tell us why here...We have reordered the window, and parts required .

  we look forward to a satisfactory conclusion.

   

  

  Business Response

  Date: 11/01/2022

  We apologize in the delay of finalizing your warranty service.

  A priority message has been sent to our construction operations manager and the service will be scheduled as soon as possible we apologize for the breakdown in the communication we do look forward to a satisfactory conclusion

  Customer Answer

  Date: 11/02/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  We received a text communication from ******** on Sept 26, 2022 that they had ordered the service parts and would contact us to schedule a service appointment.  We have not heard from ******** since this last text.  We do not feel ******** is giving this matter the appropriate attention to complete the service required.
  
  Regards,
  
  *****************************************

  

  Business Response

  Date: 11/08/2022

  Tell us installation Set: 11/17/2022 the delays is unfortunate ,and we aresorry.

  We look forward to a satisfactory conclusion here...

  Customer Answer

  Date: 11/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** And ***********************