Complaints

This profile includes complaints for 1-800-HANSONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1-800-HANSONS

  977 E 14 Mile Rd Troy, MI 48083-4519

  
• 

  1-800-HANSONS

  4155 40th St SE Grand Rapids, MI 49512-4121

  
• 

  Hansons Window & Siding

  2707 S Carolyn Ave Sioux Falls, SD 57106-0791

  
• 

  1-800 Hansons

  3405 SE Crossroads Dr Ste B Ste. B Grimes, IA 50111-5051

  
• 

  1-800 Hansons

  1220 Capital Dr SW Cedar Rapids, IA 52404-8974

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were attempting to cancel service for new siding on our home. We had a medical emergency arise and the funds will not be available at this time. The company has NOT delivered any products or services and are months away from starting the project. They are demanding a one third penalty for the contract despite we were NEVER told of this so called penalty and have been treated poorly by their management team. we were advised by the sales person we could cancel at any time. Their management now is demanding over $20K for this right. This is clearly a bait and switch tactic and smacks of corporate greed and insensitivity. It this is any indicator of the services they will perform we want nothing to do with them . and if necessary will go to court to demand damages . We are also filing a complaint with the ******** Atty ******** ******

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased windows from this company. First off, the company was so unorganized when it came to the funding for the windows. We were told we would get a call to finish the paperwork. I had to call them two weeks later to get that going. The contractors that put in the windows did it incorrectly. We called the company and they sent a manager out. All of our windows but one were done incorrectly. They sent out the same contractors, which took another month and a half to do (we had our windows put in in August 2022). They fixed all but one. So, we last saw them before the holidays. Here we are in February 2023 and still haven't had our last window fixed. Have not heard anything from the company. One of the major selling points for these windows was that they would help block out some of the noise from outside. We have seen no change in the noise at all. I feel like we were lied to about some of the window features we were supposed to get. They also beat the c*** out of our window framing and said that they don't cover that in the installation. I mean, there are chunks missing from the window framing that we have to refill. So, basically, we paid over $13,000 for windows to be installed incorrectly and then can't get anyone out to fix them and to fix the framing around the windows ourselves. This has been a nightmare to deal with. I wish we would have chosen the other window company that cost more. The company is so unorganized!

  

  Business Response

  Date: 03/23/2023

  1800 Hansons thanks you for your patience the part is being installed 03/24/2023.

  And was confirmed 

  3/17/2023 ****** Jasmine    10:18:20 AM
  Installation Set: 3/24/2023
  
  3/16/2023 ****** Jasmine    3:54:54 PM
  Confirmed srvc w/ customer for 3/24

  Tell us why here...W e look forward to your satisfaction. 

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My food was installed over the summer finished in August I believe. When cold weather came house closed up I started smelling raw sewage. My cousin came over and looked at my issue who's also a contractor. Told me roofers knocked my stink pipe off in the wall. I'm off work due to an emergency surgery. My 3 year old granddaughter is also here during the day. This can't be healthy for us. I've called them. Emailed them. And still nothing. So now they have given me no choice but to contact you. I just want fixed what they broke is all. They also overcharged me for materials had a skid of materials and took them after the job was finished but still charged me. For all materials. I'm still paying on this roof and will be for a long time.

  

  Business Response

  Date: 03/07/2023

  We are sorry there is an issue. Messages have been left to contact us and there has been no reply.,

  warranty WORK APPLIES TO FULL CONTARCT PAYMENT.

  We look forward to a satisfactory conclusion.

• Initial Complaint

  Date:02/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint with BBB 2 months ago and STILL have not had the issue resolved. Its been since June of last year that I have been trying to get this issue resolved. Still no help from ****** windows I just want my window fixed thanks *****************

  

  Business Response

  Date: 03/07/2023

  Tell us why here...Entered notes in service app .  We replaced the balancers in the window and now all is good.  Window stays up and customer is satisfied with the results.

  Wec are sorry for the delay in warranty service ,Thank you 

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish to have my window screen repaired and properly fitted on the window.When the siding project was complete, some window screens had tears in them. Tears were not there prior to the work being done. A representative came, assessed the damage, and took screens with him for repair. The largest screens frame was bent. It was not prior to the project. Representative took that screen with the others. After a approximately a month, he returned with the bent screen frame. He said that could not repair screens of windows that Hansons did not install. Yet the other screens were repaired.Another representative sent a picture of the window that was taken the month before the project started. No damage is apparent. I want the window screen repaired and fitted properly to the window.All I want is the screen replaced and returned to its proper place.

  

  Business Response

  Date: 03/07/2023

  Wecare sorry for the delay as our records indicate service was completed .

  The screen in question regarding being bent ,Our preinstall measure photo shows previous damage,

• Initial Complaint

  Date:02/04/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint previously, the number assigned was ******** in regards to windows from this company. I ordered windows in 2021, they were to be installed in March of 2022, I was pushed back a month and they were installed in April of 2022. At that time one of the windows did not fit. At that time they placed a to small window held in with spray in foam insulation. They re-measured the window and in September they came with a new window that was again TOO SMALL. They again re measured in December of 2022 and I got an email 2/4 stating that it will be **** weeks for my "materiel's" to arrive. I am going on a year now of not having a proper size window in my home. Not to mention that in December of 2022 during a rain storm I awoke at 4 in the morning to rain coming in this window. Now I don't know if I have water damage inside the wall under the window or not.

  

  Business Response

  Date: 03/23/2023

  WE ARE SORRY FOR THE DELAYS a SERVCIE IS SET AND CONFIRMED FOR 04/13/2023 pER CUSTOMERS REQUEST .

  WE LOOK FORWARD TO A SATISFACTORY COMPLETION .Tell us why here...

  Customer Answer

  Date: 03/23/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] It has been a full year since my windows have been placed and I have waited for this window.  They have re-measured this window 3 times and twice it has not fit.  I have lost heat from the too small window being held in by spray in foam insulation.  I have had water running into my home at 4 in the morning from this window not being correct.  I am not paying for this window IF it even fits, again they have measured it 3 times now with no luck of it fitting. 
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 04/04/2023

  1800 Hansons has stood ready and able to attend to warranty issues .
  This issue regarding one window was mismeasured and an error occurred again  .This is an archiyectural shape with special order features which takes extra production time .
  WE ARE SORRY FOR THE ***** !
  There is noting contractually regarding refunds or compensation for warranty issues , As a consideration the complainant is aware the remaining balance has been waived in a conversation dated 03/08/2023 with a team member 
  The scheduled repair is noted . 3/21/2023 ****, Missy    2:13:53 PM S/W Mrs. **** for 04/13 weather permitting, per her request.
  We look forward to a satisfactory conclusion .
  

  
  

  Customer Answer

  Date: 04/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  IF indeed the window fits AND I do not have to pay for this.  This is NOT a warranty issue as the window has never been fitted properly.  I was also never made aware that I would not be paying for this, it was told to me by ********************* the regional representative that "we will discuss payment once we have a window that fits."  I will continue to pursue this until I have a window that fits properly into the space.  

  Regards,

  ***************************

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/13/22 Hansons installed 6 windows and a patio door. They made the 7th window wrong so it was not installed. They had caulk all over our trex deck, new wood flooring and smeared all over the patio door (we spent 5 hours trying to clean up). They walked through our home with their work boots on no shoe coverings, we have brand new wood floors and brand new light colored carpeting! The patio door screen was bent, kept falling off, the vertical seal is 2 too short and bugs/ants/spiders come into the house. Can see daylight under the door near the track. Didnt have/ install a kick lock we ordered. Installed window half screens instead of full screens that we ordered (had big gaps at the bottom/didnt seal). Seal is bad in one bed room window. When they left, the dogs nose was bleeding, we found broken slivers of glass in the carpet. The windows in the bedrooms and the patio door leak air terribly. We have videos of a flame showing the draft as well as a thermometer showing the temp difference, was 67 on our home thermostat and the thermometer by the windows and door was at 43 when it shut off due to the coldness. These windows were sold with the line they will cut your heating and cooling costs, not with leaks like these have!! They have been scheduled to come out FIVE times to finish the install and fix the issues we have. Three of the five they have canceled the day of and the two other times they didnt have the materials to finish the job!?! On 12/5/22 we spoke to a supervisor, ****. She scheduled a service call for 12/6/22 and said she would follow up with us on 12/7, customer service called on 12/6 and canceled the service appointment AND **** has NEVER followed up with us. THIS HAS BEEN AN ON GOING ISSUE FOR ALMOST 5 MONTHS, this is unacceptable! We want the last window installed, the new screen door they were to order and we want all of these issues resolved ASAP. When they canceled again 1/28/23, we told them to have a manager call, no call yet!

  

  Business Response

  Date: 01/30/2023

  We are very sorry for the issues that have arisen.

  1800Hansons stands ready and willing to attend to the project The last unit is being verified in ,and will be scheduled asap.

  The General Manager has been alerted to the request for a call 

  We look forward to satisfactory conclusion

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/29/2021 transaction (roof installation)12/28/2021 roof blows off in 3 parts of 2 structures due to failure to install properly 7/17/2022 roof repaired 12/28/2021-current I have missed numerous days of work to meet them at the property 75% of the time no shows.interior damages from the 7 months of water leakage are being refused to be covered by the company. Their contract is very deceiving. They came out to inspect the damage and communicated it would be paid for only after the estimates were gathered by me, they refused and forced me to turn into my homeowner's insurance. They do not tell you that they subcontract the installation of the roof to shady contractors that most of the time you cannot speak to due to a language barrier. They failed to return over a dozen phone calls about the issue and each time you get a new story. Their managers tell you different stories each time you speak to them also. They sell a lifetime warranty that is at their convenience.

  

  Business Response

  Date: 02/09/2023

  The contract terms and conditions signed agrees any alleged damage must be initially claimed on the homeowner's insurance carrier. Tell

  ****** will by agreement reimburse the deductible at time of subrogation to the appropriate carrier for reimbursement to the homeowners insurance recovery department.

  As ai consideration it was offered with agreement to expedite but was refused and the subrogation has been tendered.,

  All sub-contractors are contracted to Hansons, and the contract is with Hansons. This is a standard in the industry to use Contractors here...

  Hans1800Hansons is "AN ALL-INCLUSIVE COMPANY AND EMPLOYEES ALL NATIONALITIES, RELIGIONS AND RACES .

  We hope our customer will not discriminate or show bias to our labor teams.

  We are sorry for the delayed communications.

   

   

  Customer Answer

  Date: 02/09/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The complaint is not only in regard to the interior damage that was a result of the faulty installation but the fact that it would have been prevented had the company responded in a timely manner and repaired the roof damage.  The repair took from December to July to be corrected, on top of the *** time I was forced to use to be at the residence when appointments were scheduled, and no one showed.  The contract provided is vague in wording and after recieving a call directly from ************************* gaslighting me into signing the following: 
  This will serve as a full and final settlement for any ,and all alleged interior issues that *** have arisen out of the above install contract # ****** between  1-800-Hanosns LLC, and **************************************
  have an amicable settlement to a disputed matter.
  
  1-800-hansons will provide a reimbursement of $1,000 for documented deductible for the alleged property damage  ARISINNG OUT OF CONTRACT#******  from **************************************
  home owners insurance quote.
  
  This agreement is a private matter and considered a non-disparagement agreement between all parties.  
  Please reply I/We agree.
  
  I refused to sign any legal agreement which forced my homeowners to go after my $1000 deductible through segregation.  ****** stated he was willing to hand deliver my deductible check to me if he had to, but I had to agree to not share my experience with anyone.   He was very unprofessional in manner and told me "The contract says we will give you your deductible back, but it does not say how."   This company never discloses that they contract the roof to other subcontractors at any point in the install process.  

   

  The lifetime warranty they use as a selling point is misleading when they do not attach the fact that it *** *********** plus months to repair! 

   

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home project woes and poor follow through. Insults from salesman. Project was signed for in June 2022, still not completed. Multiple calls made to company and text with no follow up. Project is for roof, windows and siding. Roof was done first. We were not made aware of venting that would be possible for roof, and not aesthetically pleasing. We were told this was determined by the roofers to support life time guarantee. Windows followed a month or so later. Installation completed. Two months after installation bay window developed leak inside. We were told we should Have anticipated this by using heat tape. Have loved in this house for 34 years and never had issue before. Never were told heat tape needed to be installed. Correct color of siding but wrong style delivered to us. Blame was put on a former employee. Almost 4 months later, still no siding. Tried to get call back but holiday season was a factor. Now that the holidays are done, still no call from GM *************************. Sent a text yesterday to ******, who I spoke with during the holiday time and was assured if I had any further concerns or question, she would get back with me. Text sent yesterday and 24 hours later no response.. Tried to call GM today, but not available. VM left and also requested return call from GM boss. This is an $80,000 plus job and expect that we would be treated much better. Expect to have significant any amount taken off final cost of project. Also , a part From the one of the slider doors has also fallen off.. Door has not been used much. ******** told me I was confrontational and rude when I asked him if I need to involve a lawyer. We do not know what else to do at this point. Please advise. ****** has a copy of the texts and issues that we have been having. I asked her to record our conversation for future reference.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2022 I went into a contract with ****** getting 7 windows, roof, and gutter system. They promised that I would have a personal manager to over see the work someone from Hansons would be here to do final inspections and none of that was true.The 3rd party roofers did not remove the gutter system and do my facia boards that was rotting. I also remember the team stating how much wood they had left over because we paid for ************** just in case they ran into any of those issues. So after the roof install we couldnt even get anyone in the phone live to verify. Weeks later when it was time to install the gutters they said they couldnt because of the rotted fascia boards and its nothing they could do because the roofers was supposed to do that. Well that was the whole reason I used Hansons thinking it would be done right especially spending over 20k. They said we would have to find someone to fix fascia boards that we paid for them to do. And then they would come and do the gutters after we find someone else to do the facia boards. I supposed to have a lifetime warranty. So if i have someone else install the boards connecting things to the roof will that mess with my warranty? I feel like i was bamboozeled Im very unsatisfied and i dont know what to do.

  

  Business Response

  Date: 01/30/2023

  the contrct was fulfilled ,and nom Fascia was agreed to .

  An outside contactor  can do fascia but cannot  touch the drip edge or roof or the warranty will be voided ,Tell us why here...