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Business Profile

Home Furnishings

Sturbridge Yankee Workshop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Furnishings.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from Sturbridge Yankee Workshop, ************ last February, 2022. It was listed in their catalog as a Desk Organizer. I ordered the Small Organizer with the catalog number of IA232 at the price of $139.95. After about a month, I phoned the company to be told the item was on back order but would be coming in a few weeks. This continued with me calling to be told it was still on back order, once that it was on a boat in the ocean. However, it never came. I called again and again, finally asking for my payment to be returned because it had been charged to and cleared through my bank account. It was paid for by my bank debit card. I did talk to someone in person about this. I was told that I would receive payment. I have waited, but no check has come, nor any credit to my bank account. The total cost I paid for the item which was to include tax and shipping was $174.47. That is a lot of money for me to give for nothing. I have ordered before from this company and been well pleased in the past. I am shocked about this as I trusted this company. Is there any hope I will receive my money back? Thank you for what you might be able to do.

  • Initial Complaint

    Date:10/09/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    been trying since March 10, 2022 to have Yankee Sturbridge Workshop delivery the pillow I ordered and paid for, or refund my money.Order # ******* Item pillow sku ***** price $ ***** Made **** than ************************************* a warehouse and would be shipped out; as of July 10,2022 was told order was cancelled and they would credit my acct.Nothing happened.No pillow; no refund.

  • Initial Complaint

    Date:10/07/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February, 2022 I ordered a Kingfield Mission glider chair from Sturbridge Yankee Workshop, order # SO11881. On March 4, 2022 my credit card was charged $826.44. On February 16, I communicated with a Sturbridge Yankee employee, and learned the shipping date wouldn't be until November 2022. A couple of days ago, I tried to contact the company to see if there had been any shipping updates. That's when I found out that the company had permanently closed. They don't respond to emails or answer phone calls. I have no way to to find out if my chair was ordered from the manufacturer before the company closed. If it was never ordered, I would like a full refund. If the chair is still going to be delivered, that's great.

  • Initial Complaint

    Date:10/07/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on July 14,2022 four table chairs at ****** each and a bench for ******. Order number is 694-SO73604. Total order is $1100.50. Total amount was charged to my credit card. Have not received merchandise or any correspondence from Sturbridge Yankee Workshop and are unable to contact them for any information. Would like my credit card credited with the amount taken. Please help

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered lamps from this company and they deducted the purchase price $318.16 from my account. company was contacted several times about the order and they kept saying it is backorder. I tried to contact the company today 10/06/2022 and all of their phone numbers are no longer in service.

  • Initial Complaint

    Date:10/04/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gentlemen:On Aug. 02, 2022 I placed order #***-SO72886. I received one item from this order. I have tried emailing and telephoning at least 3 times. I have received no response. All I want is a credit issued for the item not received. Of course, the entire amount of this order was immediately charged to my credit card, instead of being charged when the product shipped. The credit amount should be $50.00 approximately. Please advise. Thank you, *************************

  • Initial Complaint

    Date:10/02/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 items from Sturbridge Yankee Workshop and my credit card was charged on 7/19 for all items. I only received one item, still waiting for my refund for the three items I never received. I have sent three emails and still nothing on 10/2! I would like my refund!!******************* **************

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a toilet paper/tissue container on June 21. Sturbridge Yankee Workshop cashed my check for $74.94 (Ck# ****) on June 29th. I received this item on July 20th and it was damaged. After speaking with customer service, I was told I could reorder the item and received an email saying that the order has been released to the vendor. It's been almost 2 months and now I can't contact the company. Did they go out of business?? Will I be able to get my money back??Thank you,***********************

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sturbridge Yankee is closed, my grandma ordered and never received her order, her bank is not refunding her because the 90 days of purchase protection passed and now their bank account is closed. I called the attorney General of ***** and they are taking complaints, ************************* is a thief, he needs to be investigated and held accountable.He knew his business was closing but decided to keep the website running and keep dropping catalogs to charge people's credit cards and cash their checks, let's bring this thief to the Attorney General attention, let's do it for the hundreds of elderly people that got scammed and don't have access to the internet.please call the ***** Attorney General at ************ or place the complaint on their website https://www.*****.gov/ag/

  • Initial Complaint

    Date:09/06/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife, *******************************, and I contacted Sturbridge Yankee Workshop on August 4, 2022 via phone and placed an order for a lamp, candle holders, candles, and Chairside table. We were given the order number S077701 for these items. We have not received any of the items in the order. At this point in time we would simply like a refund.As disappointing as it is, I have learned through on-line research that it seems that the Sturbridge Yankee Workshop has closed it's doors for good. I am inclined to believe that the person we talked with on the phone knew this was coming as she acted reluctant to take our order but did just the same.

Sturbridge Yankee Workshop is NOT a BBB Accredited Business.

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