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Business Profile

Home Furnishings

Sturbridge Yankee Workshop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Furnishings.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from the Sturbridge Catalog on the 23 of July. My credit card was charged on the 26 of July. I have 3 items that are still outstanding #***** $9.95, #***** $39.95, and #***** $39.95. I did not receive any notification of the company closing as I read on a website.

    Customer Answer

    Date: 09/10/2022

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:08/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for 3 lamps and bedskirt. I got delivered light bulbs with no lamps or bedskirt.I tried calling many times with no answer. I emailed and I get and automated response telling the phone number to call that is the same number that is always busy. There is no one to talk to about my order. I believe they took my money. $579.49.

  • Initial Complaint

    Date:08/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction date is Feb. 2022. I ordered a chair from Sturbridge Yankee workshop and was told it would take 8 months for delivery. On April 4th they took $915.91 on my Amazon charge. They sent me a delivery consent to sign which I didn't realize had to be sent back. On May 27th I call the company and was told the order wasn't even placed since I didn't send back the consent and the order number was S020945. There's been no communication since then so I called to see was the status was on the chair. I tried 4 different numbers and all of them were not a working number. Received my Amazon statement on Aug. 8th the $915.91 was credited back to my account. It seems everything is final but I don't know if there is a chair built somewhere. I've talked to ******** Consumers protection division ************** ************ and they advised me to precede with this complaint. I still want the chair if it is built.

  • Initial Complaint

    Date:08/29/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed from Sturbridge Yankee Workshop Summer 2022 catalogue: I have valances & a pillow I would like to return. Items finally received without invoice or any return information. All contact phone numbers have been disconnected & any emails sent simple say they will get back to you within 48 ********* provided is no longer in service

    Business Response

    Date: 09/14/2022

    Sturbridge Yankee Workshop has closed and no longer has anyone processing returns.

  • Initial Complaint

    Date:08/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Sturbridge Yankee Workshop, reference Order No. 402-SO67399, on June 5th, 2022 for three items #***** White *** Pillow$64.95, #***** Lavender and Blueberry Wreath $44.95, and #***** American Garden Flag,$19.95. The total for the order was $129.85 and I received a discount of $45.95 and shipping was $24.99, for a total of $109.95. My **** card was billed for the total amount of $109.95 on June 20th posted June 21st 2022 and I only received the garden flag. Called to see where the other items from the order were, assuming they were being shipped separately as I was billed the entire amount. A representative explained that the warehouse was moved to **** from ***** but the items would be sent shortly. Sent follow up email on July 25th to request a refund for the items that have not been received and I got a reply back from the ******** Service Supervisor ********************************** stating the company was closing and that my request would be processed. Still have not received a credit for the missing items but I am still receiving mail order catalogs and emails from Sturbridge Yankee. This has always been a reputable company, we have received their catalogs in our home for many years. This is a disappointment to me. Checked the BBB Site and read of similar complaints.

  • Initial Complaint

    Date:08/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: Aug. 6, 2022 - Sturbridge Yankee Workshop Order Number: 634-SO64019 1 -- Hummingbird Garden Hooked Wool Chair Pad (item 55726)$40.94 total with shipping **** SurePost)Shipping never took place. Telephone calls to **************** never went through. Emails from **************** were vague. Supposedly, vendor is sold out and supposedly I have received a credit as part of the replacement process. But I don't ever want to order from them again and want a REFUND.Can you help?

  • Initial Complaint

    Date:08/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A reading lamp ($286.44) was ordered on 7/10/22. I should have received it in 3 weeks. I called and could not reach a person, only a recording. When I called a week ago, the recording stated they had gone out of business!

  • Initial Complaint

    Date:08/20/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was made via the catalog on 7/12/22 for a arched canvas *******lantern lighted print for $29.95. Have not yet received the item. The contact numbers on the catalog for customer service are non working numbers, as well as the order number. Also number ************ was non working. Message given was that these were no longer in service. My order number is S073076. Would like delivery of item or a refund.

    Customer Answer

    Date: 08/30/2022

    I have not heard from the business in response to my complaint.

Sturbridge Yankee Workshop is NOT a BBB Accredited Business.

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