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Business Profile

Home Furnishings

Sturbridge Yankee Workshop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Furnishings.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to purchase a Shaker style CD Stand walnut from Sturbridge Yankee Workshop on Jan. 21, 2022. The order # is SO5803 which I paid $171.95 by credit card over the phone. I never received the furniture. I attempted to contact the company on numerous occasions by phone and online. They never picked up the phone or responded to my request. I have the sales order on my phone. It appears that SYW may have gone out of business. What rights do I have as a customer?

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an unused birthday gift card for $35 that I want to be reimbursed for. Is it valid at any other company or catalog affiliated with them?Thank you.

  • Initial Complaint

    Date:12/01/2022

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Sturbridge Yankee Workshop on July 5, 2022 for the amount of $69.94. I have ordered numerous products over the years and never had a problem. I received an email from them stating product return and the total was for different amount $74.94. Credit #CM5850. I did not return the product. I never even received the product. I checked my bank and they had cashed my check on July 18, 2022. I tried emailing them on August 27, 2022 case # CASE2815 and it stated a customer care team will respond soon. All I want is my $69.94 BACK! I cant afford to take an almost $70 hit for a product I never received.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a glider rocker ($770.45) from Sturbridge and paid an additional fee of $98.99 dollars (Total: $869.44) just shy of a year ago. They told me it would be manufactured this November 2022 and sent. Now I find out that Sturbridge has closed down without refunding my money. I am 86 years old. These people have robbed me.

  • Initial Complaint

    Date:11/06/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/10/2021, I ordered a glider chair and ottoman from Sturbridge Yankee Workshop. I paid for it with my Discover card and was charged accordingly. I received a freight delivery agreement from Yankee Workshop, also attached, on Decmeber 20th, and I agreed to the terms and sent it back to them. I had called them a couple of times during the itermin date that they had promised me of August/Septemer of 2022 to find out status. They said they had employee shortages and delays due to COVID. I called again them again in early September and found out they had closed. I engaged Discover card to assist, however, they could not get in touch with them. Therefore I am out $1,054.86. Could you please assist in getting refunded for this.

  • Initial Complaint

    Date:11/01/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an internet order with this company on 7/29/22 for two items. The order number is 533-SO76076. Both items appeared to be in stock. I called the company approximately one month later to inquire as to when I might get the order. I was told that one of the items was on back order and would be shipped as soon as possible, probably sometime in September. Meanwhile, they did charge my **** account for $45.89 for both items. Shortly after that, I did receive one item, but not the other. I tried to call the company, but their phones have been disconnected. Also, their website indicates that they are permanently closed. I sent them an email on 10/8/22 asking for my money back, but as of today I have not received a response. I am looking to get back $24.95 plus shipping for the item they never sent. The item number is ***** in their catalog. Please help. Thanks.

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered items from Sturbridge Yankeee Workshop for several years. I Iike their products, good quality. I had recently ordered a Haunted Pumpkin Patch Accent floor mat. Paid $50.94. When it didn't arrive, I called them and a recording comes on stating that the number is no longer in service. The confirmation #SO77646. So when I went to their website, you had posted that they're no longer in business. How do I get my money back? Sincerely, ****************************

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have already filed this complaint on 10/04/2022. I'm just checking on any progress or the status of this complaint. I would appreciate a response. Complaint # ********.Thank you *************************

  • Initial Complaint

    Date:10/21/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1-31-22 I ordered a chair from Sturbridge Yankee Workshop, order no. S06206. This ordered was charged to my credit card the same day in the amount of $1,173.31. The chair was to be shipped in September. I tried to call the company to check on the order in October. I discovered the company had shut down and there was no way to contact them.

  • Initial Complaint

    Date:10/17/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Apothecary Cabinet in a walnut finish (2 pieces) #SO17605 on March 7, 2022 for $439.41. Ive emailed and called them several times and I was assured it was on back order. I called today learning the phone was disconnected and when I looked it up on the internet it states the business is closed

Sturbridge Yankee Workshop is NOT a BBB Accredited Business.

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