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Business Profile

Computer Software Developers

DrFirst

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM A PHYSICIAN STARTING A NEW PRACTICE I BOUGHT THE MEMBERSHIP FOR ONE YEAR ALMOST 2 WEEKS AGO IT HAS TAKEN ME AROUND 2 WEEKS TO BE ABLE TO SET IT UP AND I HAVENT BEEN ABLE TO I TRIED TO SPEAK TO SOMENE TO HELP ME AND I HAVENT BEEN ABLE TO SPEAK TO A HUMAN ALL THEIR COMMUNICATION IS THRU EMAILS AND STILL I TRIED TO PRESCRIBE A PRESCRIPTION AFTER BACK AND FORTH AND I HAVENT BEEN ABLE TO. PRESCRIPTIONS DO NOT GO THRU I WENT THRU ANOTHER AP THAT DOES BACKGROUND CHECKS AND STILL I WAS NOT ABEL TO PRESCRIBE. I AM CANCELING THIS MEMEBERSHIP AFTER THEY COLLECTED ALL MY MONEY ($360) AND THEY WONT REFUND ALL THE MONEY. EVEN THOUGH THEY KNOW THAT AFTER 2 WEEKS THE APPLICATION HAS NOT WORKED FOR ME I NEED THEM TO REFUND MY MONEY SINCE I HAVE NEVER USED THE AP DUE TO THEIR NEGLIGENCE

    Business Response

    Date: 01/27/2025

    Hello,

    Per my previous email on December 4, the subject complaint by ***** ***** is likely for a self-service smartphone app called iPrescribe, however, she didnt specify it directly.  

    To use the app, the individual must go through a third party for identity verification. (*****). In the **** for iPrescribe, we note that users must work directly with ***** Support if they have issues with the identity verification process and we recommend that they go through the entire process in one sitting. 

    Furthermore, in order to prescribe controlled substances using our app, individuals must go through additional steps in accordance with ******************************* (***) regulations: 

    Download the ***** Authenticator app. 
    Confirm your mailing address to receive a physical device to support two-factor authentication. (The *** requires a separate device from the device used to prescribe to generate one-time-pins for two-factor authentication.) 
    Have a reference verify your identity. 
    Verify your identity as a prescriber via *****.
    Enter a verification code received at your ****listed mailing business address (5-10 business days to receive).  
    Failure to validate properly would result in not being able to prescribe using the app for compliance and security reasons. 

    DrFiirst has been in business for 25 years, winning more than 25 awards for excellence and innovation, including Gold in the prestigious 2023 ****** Awards for use of clinical-grade AI to prevent medication errors. Our solutions help 100 million patients a year and are used by more than ****** pharmacies, 270 EHRs and health information systems, and over ***** hospitals in the **** and *******

DrFirst is NOT a BBB Accredited Business.

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