Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried contacting them to cancel my contract for over two weeks. Initially I was sent the contact information for my account representative. However he claimed that he called our office and when I tried to reach out via email there was no additional follow up and has been unreachable. I then tried to call their customer support directly but there are no live representatives and it goes to voicemail.We have had issues with them for approximately two to three months and I have communicated with tech support for WEEKS without any resolution to our issue. The application would constantly sign all of our clinicians out within 10 to 15 minutes, making this application unusable. I am asking for cancellation of my contract as well as a refund for the past several weeks since I requested cancellation and have received no response.

• Initial Complaint

  Date:07/21/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because DrFirst/iPrescribe renewed my annual subscription in January for approximately $360, but I have been unable to access my account since the renewal.After the subscription renewed, I repeatedly attempted to log in but was unable to access the service. I made numerous attempts to contact iPrescribe for assistance through their available support channels. Unfortunately, I was never able to reach a live representative or receive meaningful assistance to restore my access. Because I work as a practicing dentist, I often had to abandon lengthy attempts to contact support during patient care, but I continued trying over the following months without success.I also contacted my bank to dispute the charge. However, because more than six months had passed, my bank informed me that I must first resolve the issue directly with the merchant.I paid for a full year of service but have been unable to use the product due to my inability to access my account and the lack of customer support. I believe I made reasonable efforts to resolve this matter directly with DrFirst before filing this complaint.I am requesting a full refund of the $360 annual subscription fee. If DrFirst believes a refund is not appropriate, I request documentation showing that my account was accessible during the subscription period and evidence of the support they provided in response to my repeated requests for assistance.I hope this matter can be resolved promptly and professionally.

• Initial Complaint

  Date:05/30/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have read the earlier complaints and I agree with all of them. I signed up for their prescription website $360.00 u had to sign up for a year even thought it said 30 /month I was never able to use the site to make one prescription. I kept getting emails and emails with instructions that I followed with no response resolution but more emails . Made over 50 requests for phone consultations but this was 99 dollars which I said I would pay . But never once did anyone call me .No one would ever get on the phone and take me through the process of how to start this thing up. I finally received there code Authenticator several weeks later after exhaustive emails and chats requesting it .. I made probably over 40 or 50 complaints to them to for help. There is no help thats available by phone. They are connected with ID which Ive been with for many many years and theyre part of that was just fine but the doctor first is a complete scam and you also have to pay every time you call otherwise I wont even which is another $99 per call. I was so frustrated about this. I actually lost a couple patients because of not being able to do this. They should be thoroughly investigated and their service should be discontinued. I have all the qualifications of a REMOVEDhave for 30 years I would get emails on instructions and more emails and more emails. They would tell me to call ID ID me would tell me to call them. Its a disaster. I want a full refund

• Initial Complaint

  Date:02/11/2026

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DrFirst/Rcopia is an e-scribe platform that is falsely representing to be a doctor's office with sending texts to our patient's, soliciting for refills. Patients recognize that this is an odd communication and we are all asking why this company is impersonating a medical facility. The texts are "Hi, it's REMOVEDagain. Please review your prescription now. URL " This facility should not be an imposter of a medical clinic nor to give action items to a patient.

• Initial Complaint

  Date:12/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged $360 for a service that never functioned and was not given a refund. Attempted to set up an account for 3 months without success and lost my work due to their delays.

  Business Response

  Date: 01/08/2026

  We are looking into this complaint. I am not showing the prior emails in my in-box. I will expedite this complaint today. 

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a doctor writing controlled substance prescriptions using the DrFirst computer program, when my security token battery died I expected an immediate replacement. Instead I was introduced to a new system requirement that proved impossible to navigate. "Chat Experts" via AI were unable to help. Arcane unknown acronyms stymied me. Aspects of the program made demands that referred to unknown entities. All communications of frustration were ignored. As of this writing I cannot make prescriptions for my patients via computer. No complaint option seems available. The situation is a Kafkian mess with no obvious solution. Their " Experts" are writing me emails that the situation is resolved. It is not! I cannot send in prescriptions to a pharmacy. Note: All my credentials are active and officially endorsed.

  Business Response

  Date: 09/22/2025

  This issue was resolved on September 12, 2025, to the customer's satisfaction. The healthcare provider's security token was replaced, and system access was fully restored.
  
  We appreciate this provider's patience during the token replacement process and are grateful they chose to remain our customer. Their continued trust in our solutions is important to us.
  
  We recognize that while comprehensive documentation was provided, the technical complexity and industry-specific terminology made the process challenging during a critical time. We understand the urgency when providers need to serve their patients.
  
  We are committed to improving both our self-service resources and support interactions. This includes simplifying documentation with plain-language alternatives and enhancing our support training to better identify when customers need additional guidance. We remain committed to providing reliable electronic prescribing solutions and continuously improving customer experience.
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sadly signed up for this service to prescribe. My staff should have access. Ive requested they reset access, go in the back end, make access happen now for over a year. The customer service is in a private log in portal. I pay about $500 a year for this service in which they do not help, they spam and spam with messages asking for irrelevant information (you have to log into their special portal). You request phone calls and they refuse to call and want you to pay more money. Its a con artist scheme. They are horrible. Save your money and run

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I upgraded my subscription to iprescribe from app only to one where I should have access to both the app and website. It's been 3 weeks and I cannot access the app. I did reach out to the company via chat and tickets but REMOVEDis responding now. I previously had access on the lower plan. I suspect that they started a new account for me with the upgrade but had not given me a code to sign into the app. When I asked this REMOVEDresponded, last response was 2 weeks ago and they said they were working on it. I have tried to message them for updates but there is no response. This impacts my business as I cannot prescribe from my phone and I did pay over $600 for access to both. I just want them to fix the app issue, even if it is just giving me a code to sign in. Basically I paid for a service and did not get all of it. There is no phone number to call or anyone else to contact.

  Business Response

  Date: 06/11/2025

  Hello, 

  Per the attached Word document with screen shots, this complaint has been resolved. Please note the customer acknowledgement at the end of the message stream. 

  Thank you, 

  REMOVED, DrFirst

  Customer Answer

  Date: 06/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  REMOVEDMan-REMOVED
  
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think it is unacceptable that this company has gotten rid of their live phone support. There is no one I can talk to at this company by phone to resolve a critical issue. I am a provider and cannot prescribe any controlled substances for my patients as I need this company's app. I am having trouble resolving this. They are making this way too complicated and while they provide support through chat, they don't respond in a timely manner and it's getting frustrating. This is critically affecting my patients and my ability to practice medicine.

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DrFirst is contracted by my company, Advanced Spine and Pain (a private healthcare clinic), to provide a platform for e-prescribing of controlled substances for patients. I am the owner of Advanced Spine and Pain, and physician who provides direct patient care. We have multiple other providers that use DrFirst services. Controlled substances are prescribed through our electronic health record software, AdvancedMD. When controlled substances are prescribed through Advanced MD, DrFirst's application interfaces with AdvancedMD and verifies secure prescribing of controlled substances to pharmacies.Problem: REMOVEDservices have been working great, until this week when I needed a new cell phone on 4/1/24. Changing cell phones requires re-validation of the new hardware to ensure proper security when using the DrFirst e-prescribing app. Since changing phones, DrFirst has not provided adequate support for me to revalidate my new phone. All phone support services have been disconnected so I haven't been able to talk directly with support personnel. A support ticket has been opened, REMOVED, managed through an electronic portal by representative REMOVED. Following REMOVEDlimited instructions have not resolved my issues and I continue to have technical challenges using the DrFirst help portal and website. I've tried the chat feature on the DrFirst website, but this doesn't allow interaction with a support rep, but rather is a method of opening a support ticket. I've asked for a way to speak with someone, but was told it was not possible. REMOVEDend result is I am unable to use the DrFirst app to e-prescribe because the instructions from the support personnel have not worked and the website does not allow appropriate intereaction. This is a critical issue and it directly impacts my ability to provide critical healthcare services for my patients and DrFirst does not offer sufficient support services to address the critical timeliness for this type of issue.

  Business Response

  Date: 04/24/2024

  ---------- Forwarded message ---------
  From: REMOVED<REMOVED>
  Date: Tuesday, April 23, 2024 at 12:40:24 PM UTC-4
  Subject: Complaint ID REMOVED
  To: Dispute Resolution Team <REMOVED>
  

  
  
  

  REMOVEDC1" vlink="#REMOVEDF72" style="color: rgba(0, 0, 0, 0.87); font-size: 14px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif;">

  DrFirst responds as follows:

   

  The customers REMOVEDsoftware vendor, not DrFirst, is responsible for providing first level support.  The customers contract is with the REMOVEDsoftware vendor, not DrFirst, and the customers support inquiries should have been directed to his vendor.

  Although not required to do so, DrFirst nevertheless attempted to assist and did resolve the issue with the customer.  The customer should contact his REMOVEDsoftware vendor directly for future support inquiries. 

   

  REMOVED

  Customer Answer

  Date: 04/26/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21538985
  
  I am rejecting this response because:

   

  The first line support was routed through AdvancedMD and I was subsequently referred to DrFIrst which offered only online support, no urgent telephone support.  The issue took over a week to resolve which is inadequate for the type of service that DrFirst is supposed to provide.
  
  
  Regards,
  
  REMOVED