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Business Profile

Online Retailer

Beacon Threads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

This profile includes complaints for Beacon Threads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beacon Threads, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 716 total complaints in the last 3 years.
    • 646 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction: 4/28/2025 Paid: $23.34 Business committed to sending/I ordered 3 children's t shirts.Nothing has been sent/****************** is sending automated messages saying they are behind and will be shipping "next week" - I give them the week to fulfill and when they do not update my shipping/ship anything, I send another complaint email and get the SAME email response again.Purchased via an ad on Instagram.

      Customer Answer

      Date: 07/15/2025

      So, several other people have filed complaints against this company how do I go about getting the money they STOLE from me? I want a refund and they do not respond. They are no longer in business and they still have annoying operating website where they are STEALING MONEY.

    • Initial Complaint

      Date:06/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an item April 26 and have yet to receive the item. Communication has stopped when requested an update.

    • Initial Complaint

      Date:06/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought some items on Tues, March 25th, 2025. They came to a total of $63.14, and my card was debited at 11:38 PM. Processing time is 7-10 business days. Last time I ordered from the company, my items took 3 weeks so I didnt expect them right away. After 3 weeks of not receiving the product, I reached out to them and was told it would be another 1 to 2 weeks. I reached out again, and was told on May 6th the items would ship that week. I received nothing, and followed up with them the following week. I have not heard from the company since.

    • Initial Complaint

      Date:06/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on February 26th 2025 and still havent received not received it. I have contacted them via email and have been given the run around.

    • Initial Complaint

      Date:06/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was placed on May 2, 2025. I emailed the Beacon Threads 4 or 5 times asking for tracking number and then a refund. The order was for 2 blue tshirts with yellow lettering

    • Initial Complaint

      Date:06/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed 4/11 and never received (today is 6/17), 10 weeks with no update and money was taken on order fate. Cannot make contact with the business as there is no phone number or customer service on website and replying to order email gets automated responses

    • Initial Complaint

      Date:06/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for 9 t shirts on May ******. About 2 weeks after placing my order , I received an email to confirm that my shipping address was correct before they shipped my items. I sent a email stating that the shipping address was incorrect and gave them the correct address.Was told that I would receive a tracking number as well. I havent received my items and when I send them emails confirming my correct shipping address or to get an update on my order I keep receiving an automated message which confirms that my concerns arent being addressed. Have tried several times to dispute the charges and the dispute keeps getting denied so I dont know what theyre telling the bank

    • Initial Complaint

      Date:06/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase back in March and have never received my order. According to the reviews I have read there are many people that this has happened to.

    • Initial Complaint

      Date:06/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/18/25 I placed an order for 5 T-shirts from Beacon Threads for a total of $35.52. Their website states that order processing takes 7-10 days. After three weeks I emailed Beacon Threads about my order because I hadnt received an update nor any tracking information. Beacon Threads did not respond to my email. I then emailed them again threatening to report them to the BBB and they finally responded saying that they were backlogged and that I would receive my order within one to two weeks. Three weeks then passed and I received no update so at that point I emailed them again asking for a refund because my order still had not shipped. They responded by saying my order would be shipped the next week. My order is now roughly two months old and I still have not received it nor has Beacon Threads refunded my money. I have emailed them an additional eight times and they have stopped responding to me. I believe they are trying to steal my money without actually sending my order. I have since read their reviews online and it seems that Beacon Threads has done the same thing to countless other innocent victims. Their website says that they do not refund money and their customer service is nearly nonexistent. To rub salt into the wound, Beacon Threads continues to send me advertisements via email and text message but wont respond to my emails seeking a refund.

    • Initial Complaint

      Date:06/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put an order through April 23rd, 2025, for 2 t shirts. I contacted the company multiple times via email with them promising to get it out as soon as they could, but the last time was June 2nd, they said they would get the shipping team to send it out that week. That has not happened.

    Beacon Threads, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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