Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NextCar All Vehicle Rentals has 23 locations, listed below.

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  NextCar All Vehicle Rentals

  13900 Laurel Lakes Ave Ste 603 Laurel, MD 20707-5091

• 

  NextCar All Vehicle Rentals

  18707 N Frederick Ave Gaithersburg, MD 20879-3164

• 

  Nextcar All Vehicle Rental

  2430 York Rd Timonium, MD 21093-2223

• 

  NextCar

  114 Baughmans Ln Frederick, MD 21702-4011

• 

  Nextcar All Vehicle Rental

  7440 New Ridge Rd Hanover, MD 21076-3101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/15/2024 $600 Car rental added coverage $35 per day never disclosed this info when checking out would like a refund of $600

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24th my fiance ******** ******** accidentally booked a car with the company using a prepaid debit card while we were at **************************************** facility. The manager at the time stated the money would be refunded. We immediately rented a vehicle the same day with the company with an accepted form of payment. After multiple phone calls since July 28th another manager reiterated that a refund would be immediately processed on the August 9th.I called August 19th and was told that they internally denied the refund with no follow up to me. Instead of either giving me a credit towards the car I did rent (and paid ****** for) and multiple managers saying the refund would be processed. I had to call back on the 19th to be told they would not issue a refund. No attempt was even made to contact me with an internal decision to not issue me a refund even though I was copied on internal correspondence on the transaction on August 3rd.This is a horrible way to treat a customer that actually did business with a company.

• Initial Complaint

  Date:08/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented thru Priceline and best price was priceless confirmation number PRPGP10412869. When I went to Payless to get car they wanted another ***** a day for more insurance. I payed extra when I book. I immediately cancelled the rental After 4 attempts to Priceline to get my refund no response back even a email. They were trying to get priceless. I have only you to try to help priceless is terrible I payed ***** for the car and ***** for extra insurance. Hopefully you can help

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  O.n July 4, 2024 my husband ***** and I rented a car from NextCar in ****, ******. They made us leave a $1000 security deposit on our credit car. When we returned the car on July 18 they said that we returned the car with minor scratches that would need repairing. They said they would send the estimate to us. In the meantime we began a claim with our rental insurance company, *******, who has a company called *** travel process its claims. To fully process the claim the company needs the paperwork estimates from NextCar. In the meantime we have tried multiple times to contact NextCar, and at first they said the mechanics were behind to the busy season and now they arent responding. What also makes this situation frustrating is that *** has told us they cant help us, and they dont have a phone number for Expedia, who could possibly contact NextCar. We have also talked to our credit card company, and they are looking into the matter and they are giving NextCar more time before they look into the matter further.

  Customer Answer

  Date: 09/23/2024

  Fortunately, our credit card company denied the payment for a hold in our credit card. Days after this, Nextcar sent us a rudimentary bill/ fix-it write up from what appeared to be a mechanic. We are working on the claim form our travel insurance to pay them for it. One of Nextcars claims was something we never did. ** will see how this all goes. 

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25th, 2024 I purchased a car rental from NextCar Rental throughout their website because they were cheaper compared to other options on the market and I wanted to save money. Before purchasing this vehicle I called the company to ask about any additional fees I may have to pay upon arrival to LAX. I was told I only needed to pay for the deposit and I agreed. Nothing else was mentioned. I did my own research and saw that I needed to purchase insurance and other add-ons which would total to an extra $180 which I didnt feel comfortable spending so I called back to cancel the car to book with another company. According to the customer service *** my reservation was successfully canceled the same day even though I did not receive a confirmation email so I asked the customer *** if I would get an email confirming the cancellation he said yes but that was a lie. July 29th I still did not see a refund in my bank statement so I called back and spoke with ********************* and she told me she would send an email to HR to expedite my complaint, still nothing. August 9th I call to check on the status I speak to ************************* and he tells me hes going to send another email. He sends the email and proceeds to tell me if I dont hear back in a few days call back and they will send another email to HR. I emailed ***** in HR to express that this is an urgent matter and I am currently experiencing hardship and if she could help expedite this situation. It is now August 15th and I have not received an email or refund from this company and it is stressing me out because this matter was supposed to be resolved with a week. In the next few days it will be a month with no communication or refund from this company.

  Customer Answer

  Date: 08/26/2024

  The business has sent me a refund. Thank you!

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a Mercedes C-Class or similar for my trip to ******* August *****, on July 5. While onboard the aircraft preparing to depart the gate, a loud noise occurred and caused the aircraft to move. Unbeknownst to me, the pilot came over the ******** and announced the tow hit and damaged the nose of the aircraft and we would have to get our luggage and go back to the gate. We were told we may get out around 8, but more info to follow at the gate. I immediately called Nextcar. A gentleman answered the phone with Hello only. I shared what occurred and he said as long as I am there by 8 the vehicle would be available, but if not the car would be available after 9am the next day. We left ATL within 45 mins. Per the instructions received, as soon as the flight landed at 6:15 I texted NextCar as directed. I did not get a response. I proceeded to the Holiday Inn Shuttle and was on my way to the location. Upon arrival I followed the signs, and the door was locked. I asked the Holiday Inn Employee and was told they have no affiliation with Nextcar. I called twice and someone picked up the phone and hung up in my face. The third time the same man I spoke to prior to departing *** answered. I told him I was at the hotel, but the doors were locked. He said they were closed. I said **** you stated as long as I got here before 8 the car would be available. He said we are closed. I asked was there a manager available and for his name twice while a woman was in the background speaking and he hung up the phone in my face. The Holiday Inn employee overheard my conversation and stated that he was told by his manager to take any complaints regarding Nextcar and note them because customers have been visibly upset and thought they were affiliated with ******. I waited for a ride since I did not have transportation and did not have a vehicle for that day. I attempted to call the Nextcar 800 number, but they were closed and Expedia could not help me even though I prepaid.

• Initial Complaint

  Date:08/01/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July/27/2024 I picked up a car that was reserved through priceline from this company priceless car rent in ***** **. i paid for insurance to protect myself and i used the car and returned the car before business hour and dropped the key in a box that was provided front of the business and i went to the airport to catch my flight to ************ but i made a mistake and did not take pictures for the car to approve that there was no damage to the car within an hour i received a thank you text message thanking me for using priceless and they asked me for a feedback on july 30 2024 my card was charged an extra $1000 they say for damage to the car clamming that there was a scratch on the back of the car just behind the back wheel from driver side , i contacted the company and requested pictures wich they send me pictures that were taken after 24 hour from turning back the car to them and the pictures were 1:20 hours apart and a another picture of the before , when i asked about why they charging me a $1000 dollars for a scratch even i know for fact that i did not caused it under any circumstances because i was very careful where i park the car they replied it's the deductible from insurance , after i went to ****** and searched this company's reviews it was not good people would say that this company is a scam and they charge people charges unrealistically high and that it scam people so please help me recover my money that this company robed me with , Thank You

  Customer Answer

  Date: 08/12/2024

  The issue was resolved with the car rental company to my satisfaction and i appreciate the help thank you , no action required .

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd I went to rent a car, the man took my information and my card, after a few minutes he said I couldn't rent a car because I didn't have the paperwork so I said ok and left. Went to enterprises to rent a car and found out I didn't have enough money, because Priceless had taken $234.00 out for a rental I didn't get. now my account has a minus in my credit union. HELP.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to pick up a fully paid car rental reservation, paid in full in December 2023, and I was denied, on the day of the reservation, July 3rd 2024. I was told the most ridiculous thing, which was that I was not there to pick up my reserved vehicle, so they canceled it. Yes, I was there and THEY...canceled my reservation and I wasn't getting a refund. I was forced to rent from another company that same day. I was there from ***** with my family for five days.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ************* on July 15 and already had a reservation on file with priceless car rental while I got to the counter, I provided them my full coverage insurance that Ive done all the time with all other rental agencies when I go to ******* and never had an issue Priceless they said that my coverage was not enough that I personally had and I had to mandatory get ************** I had a ***** out another $240 for insurance on a vehicle. That was the worst ridiculous service vehicle that Ive ever had with rental agency , while I was looking at my agreement, I noticed that they had me initial that I supposebly declined ************* right there shows you on the agreement contract that, it is not mandatory to get insurance because of the fact that you would have to initial that your declining it and taking full responsibility of all the damages . I would like to receive a refund for the $240 of the insurance that I had to pay knowing that I had full coverage with enough coverage to cover my rental vehicle now the worst situation is when I left with the vehicle I noticed right away that the fob was not working. I hurry up and called. Priceless to let them know and the representative at ***** rental agency told me Im sorry ****************** forgot to let you know that the fob was not working. that is our fault. I will definitely give you a credit. As of today I still have not received anything. The rearview mirror did not work so when I reversed, I cannot look at the camera they said yeah its not working not only that, I was driving far away in ******* the check engine light comes on and according to the rental policy for any rental agency, all cars have to meet the expected standard expectations. That is why the vehicles always have to be newer vehicles because it cannot break down on someone that rents a vehicle ,when I drop the vehicle I noticed there was not even a spare tire.