Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

NextCar All Vehicle Rentals has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  NextCar All Vehicle Rentals

  13900 Laurel Lakes Ave Ste 603 Laurel, MD 20707-5091

• 

  NextCar All Vehicle Rentals

  18707 N Frederick Ave Gaithersburg, MD 20879-3164

• 

  Nextcar All Vehicle Rental

  2430 York Rd Timonium, MD 21093-2223

• 

  NextCar

  114 Baughmans Ln Frederick, MD 21702-4011

• 

  Nextcar All Vehicle Rental

  7440 New Ridge Rd Hanover, MD 21076-3101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7th a $500 security deposit was withdrawn from my bank account to secure a ********************** car. This deposit was in addition to the car rental fee and was to be returned within 14 business days of the return of the car. The car was picked on 11/7 from the *************** location and was returned on 11/11 in **. ********** *******. The booking confirmation number was #***** . I have contacted Next car multiple times. Was initially told it would be returned in 14 business days, they then changed their response and stated 30 business days. I requested proof that the return was at least initiated and they stated there is no proof until the funds are back in my account. I have contacted the branch independently and the corporate office and have no resolution or movement on the issue. I have emails that I sent as proof as well as they state every call is recorded.

  Business Response

  Date: 02/20/2025

  The refund was made 2/18/25.

  Customer Answer

  Date: 02/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  
  

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car at Priceless Car Rental in *********** from January 3-6th (car was returned one day early).Horrific experience, and action needs to be taken. Details included below, from the message I attempted to submit to them.1) The wait was 1 1/2 hours, despite having a reservation. If a customer posed a question about the reservation, the response received was to either take the car or get in the back of the line. The line was used as a threat, rather than an issue to be addressed.2) The car I received had no inspection done by a worker. I took pictures myself of a variety of scratches and dents to make sure the liability did not fall back on me. When I asked if the damages were on record, I was dismissed with a yes, and no further explanation.3) The car had no working horn. This is a huge safety issue I discovered after receving the car.4) I had collision protection coverage with my credit card, but the service worker said she could not take it and I needed to buy a separate policy. I offered to print the letter of coverage for her, and she dismissed me and said again to purchase the policy, or I wasnt getting a car. This was a $75 purchase that was completely unnecessary.5) Last but not least, I reviewed my receipt to see multiple false charges. There is an airport recovery fee of $34.62, which was not an offered service by this location and I had to **** separately. There was also a duplicate charge of young driver fee, ($99.80), and underage adjustment ($126.36). These were concerns I presented to the desk, and I was told that the system autopopulates, and they cant change those.Refund request: $442.33, + confirmation of deposit return in a timely manner ($500).Note: I attempted to submit a complaint via the "service complaint" tab on the website, which has an "error" message for submissions. I also attempted to chat with a live agent, but received no response and the chat was deemed "inactive" after 3 minutes.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a car for 12/29/2024 - 1/5//2025 , I even purchsed extra insurance coverage. $296 the agency was PRICELESS. MY flight was delayed and late out of ******* , I tried calling the rental place and line woudl disconnect after several rings. Upon arrival at 11:20 a.m. I was told my car was not availabel , and they had no cars available and they didnt take ***************** That is what I used to reserve and pay for the rental..... I asked for a refund and was toild I have to go through expedia , Expedia reached out to the rental *** they are not complying to refund. The rental agency then said as I was leaving , we have luxury rentals available for $900 . that is 3x what I reserved one and paid for already. I expect a refund at least $259 , I wil lpay for one days rental but for 8 days for a car that was not available anymore and rented to someone else , POOR BUSINESS practive, dishonest, lying about refunds, not able to contact the rental place as well as expedia had issues contacting them

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I picked up my rental car from Priceless on 12/5/2024 while on a trip to *******. I returned my car to them on 12/11/2024 with no damage, cleaner than I received it, and with more gas in the tank than I received it. I was given a receipt indicating that my $200 deposit was credited back to me. I left to go back to the airport and they charged my credit card $623.94 with no notice or attempts to contact me explaining why. This was in addition to my rental cost of $332.24 that was charged on 12/5/2024. I called the local franchise several times at ************** to ask why I was charged $623.94, with no answer and their voicemail box is full. I have also contacted Priceless customer care department (national organization) and they have opened up a dispute regarding this charge with email documentation. I was finally able to get through on the phone and spoke to "***** ******" and he told me they "smelled cigarette smoke" in the car and "found ashes" in the car, and that they're charging me a smoking fee fine. This is a lie - I do not smoke and there was absolutely no smoking in that car during my rental period. In looking at the reviews of this business, they have frequently received 1 star reviews on ****** (average 1.6 stars) and ******** (average 1.1 stars), with many reviews reporting being scammed, overcharged, and receiving unauthorized fraudulent charges on their bank accounts.

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03-25-24 I used Expedia to rent a vehicle in **********. NEXTCAR was the company working thru Expedia. Shortly after making the reservation, I received an email from "Team X-TREME rental" stating my confirmation had been received. The email stated the total amount, the pick up location and the vehicle I would be driving. When I arrived, I found out the pick up location was not where the email stated, the vehicle was not the vehicle and that I would have to pay a 300 dollar deposit. The vehicle I was given was broken and a substitute vehicle had to be found. When I returned the vehicle, there was no damage and returned per stated in the rental contract. When I did not see the security deposit returned, I contacted my credit card company to dispute the charge. I saw the deposit returned while my credit card company investigated. I contacted Team X-TREME rental stating I needed the refund. They stated they would return it. I went on military deployment and when I returned, I saw my bank had reversed the deposit because Team X-TREME rental stated it was due. I contacted Team X-TREME rental to be returned the money. When they look up my reservation they state they need to speak with their finance department and then stop picking up the phone. I have been going back and forth with them for months. I eventually contacted NEXTCAR rental since they were the company I made the reservation with via *******. They state they can not make the reimbursement without Team X-TREME rental approving it. Team X-TREME rental is ignoring them as they have ignored me. I have spent months and over 15 hours of my time trying to regain the money stolen. Based on the total elapsed time, I have come to the conclusion Team X-TREME rental is scamming customers out of money using the security deposit as a means to obtain the extra funds.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/28/2024 - I arrived at the location following a flight to *************** from out of state. When I arrived at the location I provided the attendant my previously paid ($159.80)booking information along with my insurance coverage information. It was at this time the attendant informed me that my insurance coverage was not adequate, and that I would have to purchase their insurance to be permitted to take the vehicle. I was informed that regardless of my decision I would not be eligible for a refund for the booking I had already paid.The attendant notified me that my insurance was not accepted due to not meeting their "minimum liability" of *******. This was not listed as one of the insurance requirements provided in their rental terms provided on their website. Which only specified a deductible of 500$ as a ************** a result they charged me $****** for their insurance coverage almost tripling the original amount I agreed to. Reviews listed on the business' own website and ****** indicate that they have been doing this to customers for some time. Misleading people with a non-refundable booking only to ***** them for "required" add ons only once they are picking up their rental vehicle. I am seeking a refund of the total of ****** which was paid for the business's insurance or Collision Damage Waiver (CDW)

  Business Response

  Date: 02/10/2025

  The client presented themselves at the rental counter and needed the applicable insurance to qualify per the rental agent.  There will be no adjustment to this transaction.

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 19, 2024 I reserved a car from this rental car company for the dates of October 11, 2024- October 14, 2024. On October 11, 2024, I received a text message advising me to let the company know once I arrived at the airport so that a shuttle could be sent for me to pick up my rental car from their onsite location. I waited at the airport for almost an hour, even after communicating via text with the company, on my shuttle before catching a taxi to the onsite location. Once I arrived, I was advised that the rental car company was out of cars. I was stuck and disappointed! Not to mentioned mad, after an hour of sitting around tryna to reserve another car, I received a text from the Nextcar rental car company stating they were out of cars, like I didn't already know that. I had my reservation for almost a, month for nothing. And to this day, I'm still waiting on my refund for reserving the car and my cab fee would be nice as well! I don't ever have plans on renting from Nextcar again and I advise others to be prepared for the worse!

• Initial Complaint

  Date:11/13/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/1/2024 Amount paid to business: $297.45 Priceless Rental Car engaged in deceptive practices by offering me a rental car for a quoted price of under $150 for three days. After traveling off-airport to their office, I was informed of several hidden fees, significantly increasing the cost. Additionally, they refused to accept my valid insurance, pressuring me into purchasing their own coverage. This bait-and-switch tactic is misleading and violates consumer protection standards. Priceless Rental Car is operating an unlawful business model that prioritizes hidden fees and coercive sales over transparency and customer satisfaction. Furthermore, they never provided an itemized receipt, leaving me without a clear breakdown of the charges.

• Initial Complaint

  Date:11/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/24 I used Priceless Car Rental to rent a car (car rental was for 10/26-10/29), I booked and paid for this using Orbitz. Once at ***** location I was then charged additional fees- they told me then that they did not accept my current full coverage car insurance so I had to pay additional $30 a day, plus an unknown $105 fee. It totaled to $189. When I got home I reached out trying to dispute charges and then yesterday, 11/8/24, they finally responded to me and said they charged $750 for damage to the car. This charge went through my credit card on 10/26 (day I rec'd the car). We did not damage the car at all and returned the same way we rec'd it. I was not aware of this charge, nor provided any additional information or pictures pertaining to damage. The contract I have and signed does not even have that amount listed. I have been in touch with the Priceless customer care who have sent three emails on my behalf. I have called the actual ************ (they are their own franchise) and I get put on hold and then disconnected. Nobody is helping and I need this resolved. I did dispute this charge $750 with my credit card company as well. This Priceless company is taking advantage of me and a lot of others, I am sure. Please call with any questions.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to charge me for damage to the vehicle that was already there. As you can see on the 1st picture from November 2nd that there is damage on the back passenger fender if you zoom in. That is the only picture they took from that angle to try and cover up the fact that there was damage. I saw the vehicle previous to driving off and that plus another dent were there and after driving several miles, I find out the brakes are bad. On top of the fact that every single review on ****** is negative stating they are scam artists. They charged me almost $80 for car insurance because they did not accept my geico which covered more than the cost of the car. They took my money without any notice or phone call. When I call the manager, he was rude, barely spoke english and told me not to tell him what to do after asking for the photos to be send to me asap. Please help me and help future customers not get scammed and robbed. I've reached out to my bank to file a claim.