Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  NextCar All Vehicle Rentals

  13900 Laurel Lakes Ave Ste 603 Laurel, MD 20707-5091

• 

  NextCar All Vehicle Rentals

  109 Main St Laurel, MD 20707-4305

• 

  NextCar All Vehicle Rentals

  22231 Three Notch Rd Lexington Park, MD 20653-2006

• 

  NextCar All Vehicle Rentals

  951 N Frederick Ave Gaithersburg, MD 20879-3303

• 

  NextCar All Vehicle Rentals

  1570 Rockville Pike Rockville, MD 20852-1602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 14, 2025 I reserved a vehicle rental through expedia for Priceless Car Rental, using my debit card to pay half of the rental cost. Once I arrived in ***** on February 18th, I had to wait an hour for the Payless shuttle to take me to their office to get my vehicle. Once at the office I was asked for my license and card, at which time I handed him my license and the card I booked with, which was charged ****** already, at the time of booking. I was told that this card could not be used and it had to be a credit card. So, now, at that point, I am in ***** stranded with no car rental. If they aren't going to let me use a debit card at time of pick up, they should not allow the card to be used at time of booking. Might I add, that the mother and small infant behind me, also couldn't get their rental because they needed a shuttle back to the airport from Payless when they depart ***** at 5am Friday, but Payless said they couldn't shuttle that early. She had put her departure information in at time of booking, which is when they should have told her they couldn't do it. They also took the shuttle back to the airport to find other arrangements. All of this is not good business practice. I would like to get my refund for what I already paid. As now, I am in ***** without a rental car.

  Customer Answer

  Date: 03/01/2025

  Company refunded my money after finding out I reached out to BBB. Thank you! I hope they change their business practices in the future!

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We secured a car rental through Priceless rental on 1/5/25 from Priceline .We called our insurance Allstate prior to see if we had sufficient insurance for a rental and they reassured us we did. When we went to pick up rental on 1/11/25 we were immediately asked for our declaration page from our insurance.When we produced the page they said we were underinsured and said it would be 30 dollars a day extra for my 16 day rental .I declined the agreement on principal alone. At this time they issued me a refund slip and told me they cancelled the agreement. The document said cancelled up at the top right and a negative sign next to the ******. We then took their shuttle back to the airport and I secured another rental with no questions asked. I still have not been reimbursed for this amount. I never used their services. I filed a complaint with my credit card *** which we did not win .On going on ****** reviews I found 2000 reviews all negative many people having the same issues as us. This company is running an obvious scam where they are profiting on peoples cancellation money without having to rent out their vehicles. They lure people in with a lower price and then force everyone to take their insurance .They're were several people in the office at the time that also cancelled. Their site also brags a 5 minute drive from airport where it was a 30 minute drive. This was an extremely stressful start to our vacation epecially for a late 60s couple as we are.Thank you

  Business Response

  Date: 02/24/2025

  ****/*******:
  This is a BBB claim and because he did it through Priceline, it is not as simple as you telling them to refund him.  They won't do it unless he took trip protection which MOST clients do not on a rental car.  In that even, I'd have to get Corporate to refund him and then get it from your rez money.  If that is agreeable, REPLY ALL to this email in the affirmative and I'll proceed.
  
  Mr. Hebeisin:
  I understand your credit card company denied the chargeback and did not refund the money?  I'll reply to all of this through the BBB as well but I want to be as efficient as possible.  Thanks.
  

   

  I WILL UPDATE THIS AS IT PROGRESSES.

  Business Response

  Date: 02/26/2025

  Prepaid rentals are non-refundable and non-transferable.  The reservation could have only been cancelled 48 hours in advance but was not. The client needed to follow the terms and conditions of the online travel agency which they did not.  At this point, there is no remedy to refund them as our location does not get paid until they fill the reservation.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my car on December *******.I was told that I will get my security deposit back within 15 business days from the date of return the car.This date has long past , so I called and requested that they give me back my deposit. They said ok, but they never returned it. I would like my deposit to be returned.

  Business Response

  Date: 03/14/2025

  Per our POS software, this shows this refund is processed. 

   

  SE REALIZA REFUND POR POS $250.00. AUT CODE#******. CARD#****
  -----------------------------------------------------------------------------------------------------------------------
  Added by SHARIELYS ******** ************************ on 03/14/2025 02:50 PM

  Business Response

  Date: 03/24/2025

  According to our internal notes, this refund has been done 3/14/25.

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented A car from this place and was charged a $500 hold on card. Returned the vehicle in perfect condition with more fuel than when I got it. Was charged $1100. No one at this place or its corporate office can tell me why? Im gonna dispute the charge with my card company next

  Business Response

  Date: 02/20/2025

  There was damage to the unit upon turn in.  See attached contract.

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am still waiting for a refund that is > the total rental cost of the car that I returned > 1 month ago.

  Business Response

  Date: 02/10/2025

  The refund has been completed as of today, 2/10/25.  *****

  Business Response

  Date: 02/10/2025

  The refund has been completed as of today, 2-10-25.  Thanks, *****

  Customer Answer

  Date: 02/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  That said, it took a lot of effort on my part to get a simple refund for an overcharge. This should have not been an issue in the first place and I wonder if the business systematically applies a tactic of overcharging, not refunding and delaying the response hoping that a large fraction of customers forget to ask for a refund. 
  
  Regards,
  
  **** ******
  

  
  

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I do not have an exact date that the issue occurred, but I prepaid for my purchase on 12/4/2024. Upon prepaying for my purchase, I selected the cheapest insurance option available on the screen for my rental. When I arrived at the location to pick up my rental, the employee told me that the insurance that I selected was incorrect and that I could not use it. When I asked for an explanation on what that meant, all I was offered was that it was just not correct and I needed to pay more for their insurance. After a few more minutes of trying to understand what that meant, I was given no other explanations other than it just wasnt correct. In a panic because I was to be leaving for my trip in a few hours, I agreed to pay the extra money for whatever insurance was correct. However, I was then informed that I would need to provide two forms of proof of residency in order to be able to rent the vehicle. There was nothing on their website stating that this would be necessary unless I was paying with a debit card, which I was not. I was then unable to rent the car. I was informed to call their customer service for a refund. Upon calling them I was told they would raise the issue higher and I would be contacted within 2-3 days. This was on 01/07/2025. I have since called again and sent two more emails all with no response or resolution. I have given up on trying to contact them about this issue. I do not feel I should be responsible for having to pay for a rental I was unable to get, especially when none of the issues were any of my fault and I was offered no explanations as to what the actual issue with my rental was. I feel as if they just wanted more money from me, if I am being completely honest.

  Business Response

  Date: 02/10/2025

  The difference has been refunded.  See attached... thanks...*****

  Customer Answer

  Date: 02/12/2025

  Hello, recently I received a few updates from the Nextcar team on their end. One of them stating that they have already given me a refund. However, this is not true. In fact, up until 2/10 I had received nothing, but it did seem that they attempted to credit me the amount of the refund back to my card, however the day after it was no longer showing in my pending transactions. So,  not only had they not previously given me a refund, the one they attempted on the day they responded to the complaint did not post. There has been no correspondence since being asked for proof of refund.

  Business Response

  Date: 02/23/2025

  The attached images show that the location has credited the customer's payment card.

  Customer Answer

  Date: 02/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 27JAN25 Amount paid: $280.32 Rental contract was $55.29 We verified our private vehicle insurance coverage was adequate when booking on ************* (states $100k-300k required). Upon arrival at pickup at the *************** location, rental agent stated $500k was required and required us to purchase additional insurance for $140. They also charged a cleaning fee ($49.99) that was not disclosed at time of booking. After our attempt to resolve the insurance issue when the vehicle was returned, the rental agent then also charged an additional fee for 'Toll Use' for a total of *****. I have spoken with ************************************ and they stated they had no record of a toll for our vehicle at the time provided by the rental car company. We also have timestamped photos showing that we were 4 hours away from the alleged toll location. We attempted to clarify/resolve issues with the rental agents at time of pickup and drop off; agents were aggressive and refused to attempt any sort of resolution. I have called their ************* line for assistance; the agent could not find our reservation, dropped the call, and eventually found the transaction and transferred the call to a manager. The manager was unavailable so I left them a voicemail on 28JAN25 with no response.We would like to be reimbursed for the insurance, cleaning fee, and toll fee.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a vehicle from Priceless from Dec. 30 to January 1st. The deposit of $250.00 was paid on Dec 30 to such business. The vehicle was returned on Jan 1 and the deposit was supposed to be returned withing 7 to 9 days. By January 29, 7 calls and 2 diferent requests for the deposit to be returned were made. The representative stated that will take 15 days for the depisit to be returned. There has not been any communications from the business in this matter and we want to have our depisit back after we completed our side of the contract.

  Business Response

  Date: 02/20/2025

  This is no resolved yet.  The location has had POS issues.  I've sent this info to them to research and respond to ****.

  Business Response

  Date: 03/24/2025

  According to our internal notes, this refund has been completed.

   

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a ***** cx-30 from 12/20-26. Picked up and returned on time. I understand the rate and fees for insurance and tolls. I do not understand the additional charge for $623.94. I was not provided a receipt. Today I spent 40 minutes on hold ************* without speaking to a Priceless *** before I had to end the call. I've left 4 messages to ************ without a return call / 3 days. Upon my return , I was told there would be a charge for vacuuming the car (which I thought they do anyway) so at that time that caused me to feel cautious with what I might be charged for additionally. I was charged insurance sun pass for 7 days when my rental agreement was 6. ( 30 + 15 $ refund). I would like to speak with a Priceless *** to resolve this and receive my refund. $1142.68 is a massive amount for a car of this caliber for 6 days $190.45 /day.

  Business Response

  Date: 02/10/2025

  The rental was returned with dog hair in it.  The rest of the issues are terms and conditions items the customer agreed to in the ********************** agreement (attached). Thanks...  *****.

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A deeply concerning experience I had while contacting this business via phone regarding my rental. The level of unprofessionalism and inconsistency displayed by employees has left me both frustrated and apprehensive about the remainder of my rental experience.During my interactions, I spoke with individuals who identified themselves as ****, ****** ****** and *******. Unfortunately, I was subjected to the following issues:Repeated ********* I was disconnected multiple times during our conversations, requiring me to call back 5 separate times to resolve my inquiries.Inconsistent Information: I was provided with 3 different prices for both the deposit and the extension, which created significant confusion and frustration.Unwillingness to Escalate Issues: When I asked for clarification on who their managers were, I was given conflicting answers. (******* and *********). Additionally, my request to log a formal complaint or leave a note for a manager was outright refused.Hostile Behavior: When I explained that I was recording the conversation due to the rudeness and hostility I was experiencing, I was shouted at, laughed at, and subsequently hung up on.This treatment was unacceptable for any professional organization, especially one in the service industry. I am now concerned about potential retaliation from these employees when I return my rental car. Given the behavior I have already encountered, I fear that they may take further actions that could impact my experience or result in unwarranted charges.I kindly request the following actions to address this matter:Immediate Review: Please investigate this situation thoroughly, including the behavior of the employees mentioned.Accountability: Appropriate steps should be taken to ensure this behavior does not occur again, including retraining or other disciplinary actions as needed.Assurance of Fair Treatment: Please provide confirmation that my return process will be handled without retaliation.

  Business Response

  Date: 02/10/2025

  This was already addressed within our company complaint system.  See attached response...  thanks.