Business Profile

Auto Rentals and Leasing

NextCar All Vehicle Rentals

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Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

208 total complaints in the last 3 years.
92 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally lodge a complaint against Priceless Car Rental regarding their predatory business practices, lack of empathy, poor customer service, and inadequate communication during my recent rental experience.On 4/19I rented a vehicle from Priceless Car Rental at *****. Despite presenting my valid car insurance and liability coverage information, I was forced to purchase additional insurance from the rental company. The policy provided by Priceless Car Rental did not clearly highlight the level of liability coverage, which led to confusion and frustration.Initially, I was covered for liability up to $100,000, but at the last minute, the company changed the required coverage to $300,000. This sudden change was not communicated clearly and felt like a deliberate attempt to extract more money from me.Throughout this process, I experienced a complete lack of empathy and customer service from the staff. My concerns were dismissed, and I was repeatedly told to read the policy without any effort to explain or assist me. The communication was inadequate, leaving me feeling unsupported and taken advantage of. I was turned down for a refund of $45.60 which I paid thru expedia and they are holding on to the funds. The care was never picked up and I attempted to cancel then. They refused to refund me the money and services were never extended by them. I believe these practices are predatory and need to be investigated. I request that the Better Business Bureau look into this matter and take appropriate action to prevent other consumers from experiencing similar issues.Thank you for your attention to this matter. I look forward to your prompt response and resolution.
Business Response
Date: 05/09/2025
First of all, I apologize for the stress and confusion of the situation. All companies have Terms & Conditions which must be met to qualify for rentals. My theory, since I was not with you at the counter is you did not qualify, in some way, shape, or fashion, to rent from the location without purchasing the insurance products to meet our guidelines that are on all of our online travel agency portals. Again, I cannot tell what the reasons were but we would have added them to your contract and let you take the rental on the reservation you made with us. No adjustments are due or will be made in this transaction. ***** ******, NP Auto Customer Care.
Customer Answer
Date: 05/13/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23245204

I am rejecting this response because: The reservation was made thru Expedia and Expedia contacted the Vendor. The vendor denied the reinbursement of the funds. This was done via the phone and the agents name was not provided. The Itinerary number under expedia 73055546375432 with a pick up date of April 26th under my name ****** *****. I wish for the funds to be sent back to Expedia and this way they can refund me directly.

Regards,

****** *****
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Priceless cancelled a car reservation for no reason at all which was made on Feb. 22 for pick up at ***************** on the day of pick up April 16 - ************ should not be able to conduct business in this fashion and a warning and compensation is due.
Business Response
Date: 05/09/2025
This reservation is under ****** **** (PRPGP10501298) so it took time to figure that out. The location involved stated that they held the car to the time (and beyond the 2 hours required on the terms and conditions) of rental and the client never showed up. At that point, the held unit is released for others to rent. This happens often times when flights are delayed. If the client will go to Priceline, give them the reservation number above and they purchased trip protection, they will get a refund for this. Otherwise, there are no adjustments or refunds to be done on this transaction from the location as they held the unit as agreed. ***** ******, NP Auto Customer Care
Initial Complaint
Date:04/15/2025
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This rental company has our address listed on their website as a pick up location.I tested booking a reservation, spoke with an agent, she let me know actual pick-up address *****************************************************. She was told 6200 Hollywood is under renovation. Almost certain this is a scam based on reviews and a woman who stopped by el Centro yesterday looking for her rental.
Business Response
Date: 05/07/2025
This is really not a complaint, it is a bunch of here say by someone who's an outside party without all of the needed info. The location is legitimate and is listed on ALL of our online travel agencies as Priceless Car rental. The screen shots are legitimate he provided. Our client made their reservation a while ago and therefore had the wrong address. NO FRAUD INTENDED AS YOU INCORRECTLY STATED. Almost certain is not certain and is not in this case either. Thanks... ***** L
See location data below.
**************
**************
*********************************
*******************;90046
Customer Answer
Date: 05/16/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23205123

I am rejecting this response because:
This is still occurring and we had 2 people show up this week to our address. Rental car company needs to change the vehicle pickup address.

Regards,

***** ***

Business Response
Date: 05/28/2025
The response can be rejected. Nothing more can be done at this point.
Initial Complaint
Date:04/15/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented a Car from Next Car in *************** and per their agreement I would receive my $250 refund within 15 business days of the date returned which was 1/6. As of 4/15 I have not received this refund and I have contacted the corporate team 2 times and tried calling the location multiple times with no luck.
Business Response
Date: 05/09/2025
EMAIL SENT TO CUSTOMER TODAY VIA SJU ********************** LOCATION:
Dear ****** *******,
Thank you once again for reaching out. I fully understand your frustration, and I apologize for the ongoing delays in resolving your refund.
Please know that I am still actively working to expedite the process, and I am continuously following up with the relevant departments to ensure this matter is addressed as quickly as possible. Unfortunately, I do not have any new updates at the moment, but I want to assure you that I am doing everything I can to accelerate this process.
I deeply regret the inconvenience this has caused, and I truly appreciate your patience throughout this time. As soon as I receive any substantial update, I will inform you immediately.
Thank you for your understanding, and I remain committed to resolving this matter as swiftly as possible.
Best regards,

**** Molina | Call Center Team Leader
a: P.O. Box *****, ************, P.R. | 00937-1092
e: ********************************************************************************** | w: ****************************************************
p: ************
Customer Answer
Date: 05/22/2025
This has not been resolved and I have now been waiting for 6 months. Action needs to be taken by this company to comply with their own agreement.
Business Response
Date: 05/31/2025
I represent the franchisor, NP Auto Group. The location is an autonomous entity that is a franchisee of ours. I am responsible to communicate issues that have been raised regarding their processes and procedures to inform them and ultimately remedy them. This claim is going to be resolved but I cannot affect the timeframe of that, unfortunately. I've sent them an email with the BBB Screenshot and will monitor this until it is completed. ***** ******-NP Auto Group Customer Care
Customer Answer
Date: 06/02/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23206864

I am rejecting this response because:

Regards,

****** *******
Initial Complaint
Date:04/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A rental car was reserved and paid for through ************* from Priceless Car ************* on 1-20-2025 for the dates 2-21-25 to 3-3-2025 in the sum of $128.07 The collision coverage was declined at the time of booking. Upon arrival to Priceless Rental Facility on 2-21-2025 at at first they tried to refuse rental to me after providing them proof on my State Farm Car Coverage stating I needed to have 3 million in liability coverage. I requested they show me their policy with coverage that is 3 million, they refused. Eventually they agreed, but insisted that I had to take their collision coverage at $40/day, and in addition told me I couldn't use my EZ pass tag that I had with me and wanted to charge ne an addition $10/day for their Sun Pass. I use my NY EZ Pass all the time with rental cars in *******. This set up was a total bait and switch, and there was another consume present that I witnessed the same thing happen to. I refused the rental and had to find a last minute rental at the airport costing me $997.88. I am seeking the reimbursement of the rental car from Via as well as the fees paid to Priceless for the total amount of $1125.95
Business Response
Date: 05/09/2025
First of all, I apologize for the stress and confusion of the situation. All companies have Terms & Conditions which must be met to qualify for rentals. In your VIA receipt, I see that you purchased Tolls and Insurance. That is what you were upset about with our company's counter procedures. My theory, since I was not with you at either counter is you did not qualify, in some way, shape, or fashion, to rent from either company without purchasing the *** (collision damage waiver) or toll pass program. Again, I cannot tell what the reasons were but you ultimately paid VIA for the items we would have added to your contract and let you take the rental on the reservation you made with us. No adjustments are due or will be made in this transaction. ***** ******, NP Auto Customer Care.
Customer Answer
Date: 05/12/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23198854

I am rejecting this response because:
The merchant falsely advertised said product and made unreasonable demands for conditions of rental upon me arriving to pick up rental car. The merchant runs a total bait and switch operation and even when I was present placed unreasonable demands to other patrons in order for them to obtain their air already contracted rental. The extra expense and mental anguish they placed on myself, my family and other would be renters was and is unacceptable and therefore I would like they monies stayed in my original complaint be promptly awarded to me and if not I am seeking punishment on behalf of the BBB so that there are no further victims Should my retribution request be not met I shall pursue my options through other means punishable by law

Regards,

*** ****
Initial Complaint
Date:03/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company marked me as a no show for the vehicle even though I arrived immediately after my flight to retrieve the car. They said if I wanted to reinstate my rental, I'd have to pay an additional $60 per day on top of what I already paid. They also informed me that they did not accept my car insurance and they'd have to place an additional $1,500 hold on my credit card for potential damages. I left without a vehicle and they refused to explain the legitimacy of my "no show" when I did show up and they refused to refund me my deposit which was $114.
Business Response
Date: 03/24/2025
This response is for Reservation #PREXP10501113. The terms and conditions state that we will hold your reservation for 2 hours. After that, it is cancelled by the system and must be retrieved with the re-instatement fee added. There is nothing I can do to change that.
As for the insurance terms and conditions, all of those are stated together with the others at the reservation site. If you prepay to get the discount benefit and don't cancel with a 48 hour notice, the fees are non-refundable and non-transferable. The one way that would allow for a refund is if you purchased the trip protection from Expedia (in this case). You would need to submit your claim to them for examination and potential reimbursement.
There are no adjustments to be given in this matter.
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Location: Priceless Car Rental in ***** ** Date: 2/27/2025-3/4/2025 Car Rental Agreement #***** A few things were concerning/went wrong. Our personal auto insurance was not accepted and we weren't allowed to waive insurance. They charged us $50/day + $2/day service fee but the sign in their office states a cost of $30/day for insurance. When we questioned the agent, he informed us the lower rate was for customers who walked in that day, we reserved the car online via a Priceline flight/car package. We were also charged a refundable $200 security deposit. None of these fees were communicated to us prior to our arrival at the facility. We were told if we canceled our reservation, we still would have been charged and then we'd need to **** or get a taxi back to the airport in order to get a car from another agency. We proceeded with the rental but felt that practices were unethical, almost a bait and switch scenario. On the shuttle back to the airport on 3/4/25, we heard the same complaints from 4 other parties on our shuttle. On March 4, I also received an email stating our $250 security deposit had been refunded. The rental agreement attached contained what appear to be full credit card numbers not belonging to us and our **** was never credited $250.00. I've contacted Priceless via email and phone calls several times and have received what seems like a canned response of "we're looking into it". It's been 2 weeks with no satisfactory response. I've asked them to refund the insurance charge of $260.00. As the agent stated on 2/27, the $200.00 security deposit was refunded on 3/4 when we returned the car... this security deposit amount does not match the email I received stating the $250 security deposit was refunding.
Business Response
Date: 03/24/2025
In my response, I will focus on the deposit since the other points are Terms and Conditions, which if not agreed to, stop the rental transaction from proceeding. Since the customer ultimately agreed and signed the contract, those will stand unchanged and un-adjusted.
As for the $250 deposit, in most instances, the deposit is done as an AUTHORIZATION on the card, not a CHARGE. In that case, the money is never taken off of the card, it is only held. When the return is done, the hold is released and the money is back to the available balance. Since it was never taken OFF the card as a charge, it will not be put back on the card as a credit. It is a transparent transaction that would have only showed up if the customer would have owed something on return. That aspect of the claim also is unchanged and un-adjusted.
Customer Answer
Date: 03/25/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23076071

I am rejecting this response because:
While the insurance policy may be listed in terms and conditions, the information is not front and center when booking online. Meaning, no warning pops stating "we only accept x insurance companies and if you don't have one of these policies, you will be charged $50/day and you must accept our insurance". This varies from other rental car agencies I've booked with in the past. Typically, a customer can waive insurance if they are covered for rental cars under their own, which I am. At the point I signed the agreement, I was standing in their office with no other options but to lose the non-refundable amount I pre-paid when reserving the car and to put out money to get an **** or taxi back to the airport to start over with another car rental agency.
It's also unethical to have 2 different rates, one that is $30/day if just walked in vs. reserving a car ahead of time at a rate of $50/day, which is what we were forced to pay. The other issue that has yet to be addressed is the fact I received an email stating a different security deposit amount (speaks to sloppy bookkeeping) along with displaying FULL credit card numbers, which do not belong to me. This is a PPI violation and has me concerned about my information being displayed in someone else's email.
I responded to the the car agency again with these same callouts and honestly, it's also very disappointing that after raising these issues, they've never even apologized or taken accountability for the issues that have resulted in my complaint. Obviously, this experience was poor enough to warrant the time I've been spending to document the issues, call them and email them multiple times, reach out to the BBB along with filing a complaint with the ************************'s office. There are too many fail points within the customer experience, this is what has prompted my repeated outreach via multiple channels and to multiple agencies and why I do not accept their response.

Regards,

***** ******

Business Response
Date: 03/27/2025
In my response, I will focus on the deposit since the other points are Terms and Conditions, which if not agreed to, stop the rental transaction from proceeding. Since the customer ultimately agreed and signed the contract, those will stand unchanged and un-adjusted.
As for the $250 deposit, in most instances, the deposit is done as an AUTHORIZATION on the card, not a CHARGE. In that case, the money is never taken off of the card, it is only held. When the return is done, the hold is released and the money is back to the available balance. Since it was never taken OFF the card as a charge, it will not be put back on the card as a credit. It is a transparent transaction that would have only showed up if the customer would have owed something on return. That aspect of the claim also is unchanged and un-adjusted.
Where our client is upset about the terms and conditions not being like other companies, there is nothing to be done since those are disclosed on ALL of the online travel agency portals including ours. It simply is the way we do business versus other providers. Again, no adjustments to be made on that claim.
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally address an issue regarding the refund of my deposit for the vehicle I returned on February 18, 2025 in Next car, ************, **. As per their policy, I waited the stipulated 15 business days for the refund to be processed. However, as of today, March 17, 2025, I have yet to receive my deposit.I have contacted both the main office and the Puerto Rico office on three separate occasions regarding this matter. Each time, I was assured that someone would follow up with me, but unfortunately, I have not received any updates or resolution. When I contacted them for the fourth time again today, I was informed that I would have to wait an additional 15 business days to get an answer in regards to my refund. This is both unfair and unprofessional, as I have already waited the required time and fulfilled all conditions on my end.The confirmation number for my transaction is PRWLNC0699419. I kindly request that you investigate this matter urgently and provide me with a clear update on the status of my refund.
Business Response
Date: 04/07/2025
The complaint is valid and is still waiting for the $250 deposit to be processed. I know it's on the radar, just don't know when it will be done. I am so sorry.
Customer Answer
Date: 04/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unpleasant because it did not provide any different information that the company already provide to me.

Regards,

****** ****** *******
Initial Complaint
Date:03/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****** *********.I rented a car on 8/30/24 from the *************** location.The first car had a broken USB. The second had no A/C , and the third bc final car I drove off with had multiple dents and a check engine light and the car wouldnt go past 60 mph while making loud noises and slowing down when I excellerated . It was NOT SAFE . I called the location to explain and the told me to return the car. I returned the car the same night 8/30/24 @ 9:21 PM with my boyfriends mom following behind to ensure I would get back to the rental location safely. When I arrived the manager was not there . The lady at the desk said only the manager,**** could make the refund and wrote his information at the top of my paperwork . I called the next day and spoke to **** who told me he wont refund me because I was just not happy and he hung up on me . I called back and he told me to stop calling and hung up again. I have photos of the car and its engine light and all the paperwork. I need to be refunded immediately due to the negligence of this business and the unsafe conditions of the vehicle and the less than 24 hours it was in my possession. I attached all the documentation to this email.I was charged $681.31 and the charge came from a Miami Priceless not the *************** location . This was different from the price on the paperwork that stated $655.17. Being that the car was returned the same day due to being not safe to drive , I am requesting you refund the full amount of $681.31 to my account immediately before I have to escalate this further. This is a fraudulent charged based on the evidence and the occurrence of events . Please let me know when I can expect my full refund . Thank you ****** ********* ************ This business then told me they will refund me and then sent an email back a day later saying they actually will not be refunding me. This business is fraudulent I need my money returned asap
Business Response
Date: 03/09/2025
THIS CASE HAS BEEN CONSIDERED EXTENSIVELY by myself (customer care **** and our Franchise Operations Manager (*****) and deemed that the location's decision shall be final. See notes below which the customer was copied on. No further actions will be taken on this matter.... ***** ******, NP Auto Group.

We do not see enough evidence to compel them to refund you, additionally, with 2 chargebacks decided in favor of the location, it would appear that all terms and conditions were met.

*****

-----Original Message-----
From: "****** *****" <******************************>
Sent: Wednesday, March 5, 2025 7:31pm
To: ************************************ <************************************************************>
Cc: ********************************** <***************************************************************>, "******" <************************************>
Subject: Re: FW: RE: FW: CASE #PR000287: PRPGN10429128- RENTAL CHARGES

This business owner stole my money and you are allowing this to happen ?

On Wed, Mar 5, 2025 at 6:30?PM ************************************************************ <************************************************************> wrote:
******:
After review from our Franchise Operations Director, we will not be adjusting this transaction. Our franchisees are autonomous business owners and we really want them to be that. Over-riding their input and decisions is a very serious matter that needs reviewed by a few folks and so that has led to the decision to let the transaction stand as it is and we consider this matter closed.

***** ******
NP Auto Group Customer Care
************
And what does the Lord require of you?
To act justly and to love mercy, and to walk humbly with your God.
Micah 6:8

-----Original Message-----
From: ********************************** <***************************************************************>
Sent: Tuesday, March 4, 2025 4:00pm
To: ************************************
Cc: ************************************ <************************************************************>
Subject: RE: FW: CASE #PR000287: PRPGN10429128- RENTAL CHARGES

PLEASE SEE ATTACHED DOCS

So in a nut shell customer called trying to return early knowing no refund on rental then called with several attempts to say each car they gave her had something wrong after 3 cars being switched out for customer all in the matter of what looks like on time stamps on ra the same day of pick up returned final car the next day and requested her refund in full for time not used and was explained to what she signed and agreed to. then customer did 2 separate charge backs on this RA the customer lost both of the cases against location. I do not feel like we should override the location on this and customer should be held responsible for the charges. not only did they have to do all the work on charge backs she has not been 100% up front and it took me a day to gather info to come to the results here. Took some extra work but in the long run I want to make sure we do the right thing. based on what happen 6 months ago. Thanks all.
Customer Answer
Date: 03/14/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23026575

I am rejecting this response because:

The car was unsafe to drive I only had it for 8 hours because of the unsafe condition it was given to me. This is unacceptable

Regards,

****** *********
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from Priceless Car Rentals out of their ************ location. The vehicle was dropped off on January ******* I was advised I would receive my deposit back of the ****** in 7 to 10 business days. I then called them on the 11th business day to get the status of the refund and they then told me I would get the deposit back on the 15th business day. On the 18th business day I called again because I still did not receive my deposit back in which a representative advised me she would send an email to that location and cc me on it so that the ************ location could provide an update on the status. I received that email on the 19th business day. We are now on the 20th business day and I still do not have my deposit. Upon further research of this company I have discovered that they do this to countless individuals at multiple locations. I do not know how a company can hold on to a consumers deposit for this long. This is an unacceptable business practice and needs to be investigated further
Business Response
Date: 02/25/2025
REFUND IS MADE FOR POS $246.35. AUT CODE#******. CARD#****
Customer Answer
Date: 03/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********

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