Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NextCar All Vehicle Rentals has 23 locations, listed below.

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  NextCar All Vehicle Rentals

  13900 Laurel Lakes Ave Ste 603 Laurel, MD 20707-5091

• 

  NextCar All Vehicle Rentals

  18707 N Frederick Ave Gaithersburg, MD 20879-3164

• 

  Nextcar All Vehicle Rental

  4010 W Northern Pkwy Baltimore, MD 21215-4413

• 

  Nextcar All Vehicle Rental

  6922 Liberty Rd Baltimore, MD 21207-5848

• 

  NextCar

  1930 West St Annapolis, MD 21401-4624

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Explain the nature of your complaint:January 3, 2024~ ************ ripped me off! I paid $174.69 in full the requested amount shown above for a car rental on December 24, 2023. Upon going to get rental car, they asked to see my current insurance coverage. They said it wasn't enough coverage and I had to buy additional coverage with them. I ask why, and they said it wasn't sufficient. WHAT? I have full coverage on a 2022 Acura MDX. They said nope, it wasn't good enough. I told them I didn't want to rent from them and I want my money back. They said they'd give me a credit..I do NOT want a Credit and never to deal with these scammers ever. I had to get an UBER ride back to airport and rented a vehicle from Enterprise Car Rental without any issues. While I was a this PriceLess Scam Rental agency, three others people were there. This 3 others also told them to cancel their rental and they left being ripped off. I want my money back and them to be shut down..they are liers, cheaters and scammers. Please contact me with any needed info. Thankyou

  Customer Answer

  Date: 02/01/2024

  I don't understand what in addition I have already sent You? I attached my original receipt paperwork..were you not able to view this? I also called your phone number leaving message on someones voicemail there at BBB..Please clarity what you need

   

  Thanks,

  *************************

  Customer Answer

  Date: 02/01/2024

  Since it appears you can't open attachments I sent..Please give me a fax number and I will fax them with Complaint ID: ********

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car from Priseless Rental in *****, ** on the 10th of Dec 2023, I showed all necessary forms ie insurance card and drivers licence, They told me that my insurance coverage was not enough for ******* ( State Farm Ins ) so without wasting time I said do what you got to do to get me into this car, so I paid for extra insurance at the price of $ ******. Returned the car on the 17th and that was that . Got home and checked in with my Ins agent and found out that I did have the coverage needed for the rental. Tryed calling the rental agency Priceless in ***** but they won't work with me, they say that every thing is fine !!!!

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am new to the country and want to rent a car to take my daughter out. I paid for two days rental when I arrive on site to collect the car they had a whole long list that was never provided online to ensure assess to the vehicle. They want proof of insurance as well as a credit card not connect to a debit card. When these could not be provided I was told that they could help with the car. I asked about my down payment they said to contact *****, who I booked it through. When I contacted kayak, I was told that they facilitated and dont charge. This took place on the 12/27/23. My money was never returned

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* am writing to file a formal complaint against Payless Car Rental regarding a deeply concerning experience I had with their *************** location near the airport. I believe my experience highlights unethical business practices that require immediate attention and investigation. Furthermore, it's important to note that I am not alone in facing these issues, as evidenced by thousands of complaints on platforms like ****** and Yelp.On December 16, 2023, I rented a car through Holidaycars.com for a 7-day period until December 24, 2023. Upon arrival at the *************** Payless Car Rental location, I was shocked to be informed that I had to pay an additional $475 USD for liability insurance and the Sun Pass for tolls, despite my receipt from Holidaycars.com clearly stating that the car was fully paid for with no extra charges. This unexpected charge inflated my initial rental cost of $200 USD to an exorbitant $617 USD, more than triple the quoted amount.In light of this unexpected and unreasonable expense, my party and I made the decision to return the vehicle on the same day, December 16th, at 8 PM. However, to our dismay, when we returned the car, we were told that no refunds would be issued, and we were still required to pay the full amount.What's deeply troubling is that my experience is not isolated. Thousands of consumers have expressed similar complaints and frustrations with Payless Car Rental on platforms like ****** and Yelp. These complaints collectively paint a picture of deceptive business practices and a disregard for customer satisfaction.I kindly request that the Better Business Bureau conduct a comprehensive investigation into Payless Car Rental's practices. It is imperative that these complaints are thoroughly reviewed to ensure that consumers are protected from misleading and unfair business tactics.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a car in ***** for transporting my 90 year old ,disabled mother, online at Expedia.com. They offered a deal with a company named "Priceless Car and Truck Rentals" at ************************** at $502.30 for 16 days rental. I paid $338.40 upfront, the rest payable at pick up after 12PM on December 19th, the first day of rental, non-refundable for cancellations. The price, as stated in Expedia contract receipt ,was a complete charge, that included ALL taxes and fees. When I got to pick up at 2:30 on December 19th, with my 90 year old mother, by taxi, I was told that I needed to pay 3 times the amount agreed in the contract, additional $950 in order to receive any car. When I refused to pay this amount, I was told, that I was late for pick up anyways, because they only allow 1 hour slot for pick **** which was another lie, because the prepaid car was supposed to wait for me on that day, starting at 12pm. The company refused to refund the prepayment, they cancelled the contract as "no-show", non- refundable, and sent me to Expedia. com for disputes. Expedia did not help either, I needed to take *** disabled, wheelchair bound mother on a public transport in the heat of *******, which caused us both severe physical harm and suffering. There was nothing in my original contract with them about "additional charges" to be paid at pick up. There was nothing in the original contract that would require me to pick up my prepaid car only within any specific time slot, as long it was within their operating hours. I would not have booked this car for the amount they eventually requested for it, and I would not have booked this car if I there was anything in my contract with Expedia.com that they would require me to show up at a very specific time, since the car was prepaid and supposed to be allotted to me from 12pm, as agreed. It was all fraud, and as I found out, the same company has beed swindling people like this, with Expedia. com complicit, for many years.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car through Booking.com for pick up on 1/8/24 from Priceless Car Rentals. They claim to be TPA based but they are actually 2 miles away in a frightening location for out of towners. Once we figured out where they were located, their customer service is non-existent. They tried to force their car insurance on us since our car insurance ($300,000 *** which is standard for **) was apparently not enough. No other car rental company does this. None of these requirements were mentioned during booking. We declined to buy additional insurance and asked for a refund. They refused to give us a refund since the rental had already started. We left without a car and no refund. This business is a scam and should not be operating.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented through ********* (*************) with a prepaid reservation for a Mid-Sized Suv seating 7 or more from 12/22/23-12/29/23. I arrived at the airport in FLL at 10:30 am EST and started calling for a shuttle immediately with no answer and no shuttle. Finally after 2 hours I called for an **** to transport me and my family to the rental location. Upon arrival they told me I needed to pay additional fees such as Insurance, toll prepass and upgrade fees. I declined the insurance as my personal insurance has always covered the necessary amount and they told me it was $5.00 short for their policy so they forced me to pay and extra $210.00 for that and $104.93 for the toll prepass to which I told them I would not be on ANY toll roads they also charged me an upgrade fee for a larger vehicle telling me ********* lied about there being such a thing as a mid size suv holding 7 or more which isnt true at all personally owning one myself! I had no choice but to pay these fees as there were no other rentals available and no refund on prepaid through *********. When actually getting the vehicle it was not cleaned, seats were stained terribly, pieces were missing throughout the vehicle interior and the seat would not move for rear passengers to enter properly. the outside was very dented and scratched to which we took pictures of. upon returning the car we had a very early flight so we left the car with a neighboring rental agency that graciously gave our family a ride to the airport and returned the keys to ********* for us. after landing i received a message from my bank they had charged me an extra $1039.93 I called for 3 hours finally reaching someone to tell me there was a missing piece from the rack on top (we did not use) and that was the charge for the piece and repair. I asked for copies of the receipt as that is a large cost for something i did not utilize at all. they have not sent me anything nor will they *************. i am asking for a full refund

• Initial Complaint

  Date:01/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Priceless Rentals through ****** for November 13-17, 2023 for $116.57 including taxes and fees. The websites noted on the Priceless confirmation did not list any additional fees. I understood that the agency was onsite at the ****** Airport. I discovered at the airport that I had to take a shuttle offsite. I waited twenty minutes then had a twenty minute transfer. The rental experience was a nightmare. I had to show more insurance proof than I have had to in the past. Thankfully, I was able to comply via a phone call. Priceless then added an additional $107.46 in fees! These included "mandatory" fees for ***Pass of $14.99/day (plus any charges if I used it!). I could NOT opt out, even though we were not going on any toll roads. They also charged $10/day for using my own insurance instead of theirs and a $4.77 "adjustment".I was "upgraded" to a larger car as there were no other cars available - no charge, but it had bald tires!! (See photo on the attachment to corporate.)Emotionally as well as time limitations prevented me from canceling the rental and returning to the airport to start fresh..I just discovered potential fraud. I checked my credit card statement to the amount paid per Priceless. The card charge was $4.29 more than my receipt showed!! Furthermore, there was an additional unauthorized charge mid rental for another $1.04??!! Such discrepancies over many rentals would be a LOT of money.Priceless owes me a MINIMUM of $107.46 in surplus charges AND unauthorized charges of $4.29 and $1.04.

• Initial Complaint

  Date:12/31/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/23, I was made aware that Nextcar and it's other associated companies under the same umbrella have predatory practices. On or about 12/16/23, I made a rental car reservation through *******'s company's called CarRentals.com. I purchased reasonable fared non-refundable reservation (approx. $101). I was required to pay upfront 80% and the remaining 20% at the counter. ******* didn't not make the rules and restrictions clear. There were a lot of people who were taken advantage of in this scheme. This company doesn't allow you to decline their insurance unless you are with specific companies: (We accept insurance from the following US companies ONLY) ***** ****, ******* ******, *****, ***********, ******, ****, ********, *******, *********, ****, ***, ******** and **********. My company ******** ****** ********* was not listed. Nextcar required me to take their insurance for an additional charge of $50/day. This fee is much higher than the market rate that other rental car companies. Based on practices Nextcare understands if overlook the small print then you are trapped. They have your money for the car rental because it was non-refundable, so if you cancel they will make more money by renting it to someone else. If you accept the terms and conditions then they know they will make additional funds on what the suspecting customer thought would be a low price rental. Ultimately I cancelled my reservation at the counter and went to another company. I didn't trust that Nextcar wouldn't add more fees. The gentlemen next to me made a reservation for 27 days. They total online was approximately $500. When he finished at the counter all the loopholes in Nextcar's rules and restrictions made his bill total over $2,000. They also give him a had time about using a debit card with a ********** logo instead of using a regular credit card. He made mention that he has traveled the world and this was the first time he experinced these types of practices.

• Initial Complaint

  Date:12/28/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a rental car in Tampa ******************* on 28th December through ********* . The ********* shuttle did not arrive. We were not able to contact the company. Phones were not answered. We had to forfeit our money and book another rental car.