Reviews

This profile includes reviews for Len The Plumber, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Len The Plumber, Inc. has 7 locations, listed below.

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  Len The Plumber, Inc.

  3610 Commerce Dr Halethorpe, MD 21227

  
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  Len The Plumber

  550 Forest Glen Rd Silver Spring, MD 20901

  
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  Len The Plumber

  7 Chelsea Pkwy Ste 709 Trainer, PA 19061

  
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  Len the Plumber

  Horsham, PA 19044

  
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  Len The Plumber

  8890 McGaw Rd, Ste 320 Columbia, MD 21045

  

Review Details

• Review fromJohn K

  Date: 11/25/2023

  1 star
  I’ve accepted the high price of Len the Plumber in the past because my time is valuable and they have always come out and fixed any problem within 12 - 24 hours, and done a good job on the work. That changed with my experience today, and from the looks of all these recent one-star reviews, they’ve gone downhill quite awhile ago. Every couple of years we have to get our work sewer line snaked because someone flushes something they shouldn’t have. We’ve always used LTP for this and been satisfied, but this time was a fiasco. The first tech showed up, claimed to not have the right equipment, then left. The second tech showed up and claimed that the sewer line was no longer clogged because he was able to flush the toilet a few times and it didn’t back up. He left, and 30 minutes later the toilet and shower drains were backing up. We called LPT and they said the tech would come right back after he finished his next job. That was at 12PM. At about 3:45pm I called to get an ETA for the tech and was told he just finished his other job and was on his way. At 6pm I called to see where the tech was. An answering service took my info, relayed a message to the dispatcher, and told me I would get an update shortly. At 7pm, after hearing nothing, I called again, and again had my info and ETA request relayed to the dispatcher, who was to contact me shortly. No contact, no update. At 8pm I finally went home, after waiting 8 hours at work, on my one Saturday off in 4. It’s after 11pm now, no call from LTP, and no activity on the work location Ring camera. What an absolutely unprofessional sh*tshow on every level.
  This is just an informative review. I won’t be using LTP services ever again, so whoever gets paid to post the, “we’re so sorry you had this experience..” replies can just save it. Maybe put that energy towards getting your house in order.

• Review fromRodney D

  Date: 11/15/2023

  1 star
  The plumber that was sent to my house told me that my shower fixture needed to be replaced. I'm an architect and I know that fixtures typically cost anywhere from $100 to $300. Typical installation cost problem or the double that so I was looking at a cost of maybe $600. Then the plumber wanted to charge me $2200 to replace a shower faucet. That is price gouging. Also the plumber refused to show me the cost breakdown the estimate.

• Review fromMark L

  Date: 11/13/2023

  1 star
  The pricing was absolutely sinful. I feel they took advantage of my elderly father badgering and pressuring him with options claiming to be the best or lower pricing which only locked him into some sort of maintenance agreement and yet still did nothing to bring down the cost. I tried talking/reasoning with a manager and got nowhere. He was just snipid suggesting we should probably supervise our father - in other words " . . . It's not our falt we were able to sucker your father into paying our outrageously high price ". The conversation and his attitude devolved into nasty insults - it just took a turn from civility. Totally unprofessional.
  My sister is employed with the county and interacts daily with contractors throughout the Baltimore area and everyone of them that she spoke with were stunned about the pricing that LTP charged. I asked for an itemization of charges but was told they don't do that because they "provide the same quality service for all their customers". Wow, how convenient. It's more like they want to be able to charge whatever rediculous price they want without any justification. There are very good quality water heaters but none of them would ever cost any where near $3300. And you can say all you want that you "provide the best/skillful labor and services" but that too would not justify $3300. Every business makes such claims. There was no special circumstances nor any unusual situation and hence LTP did not have to provide anything that was beyond a simple or standard hot water heater replacement. This was just plainly and simply disgraceful!! I understand a need to make a profit, but at some point it becomes pure unadulterated GREED! What makes it even worse is when it happens to the public's most vulnerable -- our elderly. Have you no shame, LTP?!!

• Review fromLes G

  Date: 10/27/2023

  1 star
  Len The Plumber is a major scam. Over priced beyond your imagination. Run away.
  I was quoted an absurd amount to change a faucet (over $700). I found a local plumber who charged $300 which is normal,

• Review fromRon H

  Date: 09/28/2023

  1 star
  This company is an ABSOLUTE SCAM. They wanted $600 to replace 6ft of pvc pipe. I laughed at the absurdity. DO NOT USE AND TELL ALL YOUR FRIENDS.

• Review fromMorgan W

  Date: 09/20/2023

  1 star
  Thank you to Len the Plumber for saving me thousands of dollars by being so unprofessional that I learn how to repair toilets myself.
  Larry B****** was the most unprofessional and rude technician I have ever had the displeasure of speaking with. After quoting me over a *thousand* dollars to repair a leaky toilet and telling me I needed to replace things that didn't need to be replaced like the supply line, I calmy asked why it was so expensive because it didn't make sense to me that it would cost so much to repair. He proceeded to question my intelligence, questioned what I did for a living, why I'd called a professional if I wanted to ask questions, and told me to never call them again.
  I will gladly never interact with this company again. $29 and a couple hours later I learned some new skills and repaired the toilet replacing the fill valve, flush valve, and the tank-to-bowl gasket. Thanks for teaching me some new skills that will save me thousands of dollars over my lifetime and a warning to anyone who has the unfortunate experience of interacting with Larry B******.

• Review fromSandy L

  Date: 09/19/2023

  2 stars
  First time using this company very disappointed in customer service. We paid this company over 21000.00 for a new kitchen drain pipe and a sewer linear. They convinced us to get a whole home service agreement for 16.59 a month with which we saved 4500.00. After that we had a problem with our hvac not working called for service that claims you get same day service guarantee,priority service which we did not receive. Yes they gave us a discount but they made way more off of us So they didn't live up to the contract so I wanted to cancel and they tried to intimidate me by telling me I would have to pay back the discount we got. Needless to say don't use Len the plumber customer service is terrible took them 3 months to respond to my calls and emails.

• Review fromDavid K

  Date: 09/19/2023

  1 star
  Was charged 800.00 to install a valve to shut off water to tell I had a leak outside that took him about 15 minutes to do. Also to install a hole house filter for 200.00 another 15 minutes.another plumber came and told me I was overcharged. Called Len the plumber and was told they would call back to talk about it Haven’t heard back.

• Review fromChristine C

  Date: 09/15/2023

  1 star
  On two different occasions Len the Plumber scheduled a technician to arrive at my home between 5pm and 8pm and both times no one arrived. Furthermore, they never called me to tell me that no one would be coming. I found out both times because I called to ask if someone would be coming as scheduled, and both times when I called they said no. Len the Plumber failed twice to keep their promised appointments and failed to communicate it both times. I am so disappointed in this company.

• Review fromDavid H

  Date: 09/15/2023

  5 stars
  Len the plumber started a service contract with me. But I didn’t realize I had one already with BG&E when I contracted then they told me I needed to not call by phone to do it . Had to be email. I have done that 3 times and this is the 3rd month .they are stilll taking money out of my bank account please help