Complaints

This profile includes complaints for Window Nation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Window Nation, LLC has 38 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Window Nation, LLC

  8110 Maple Lawn Blvd Ste 300 Fulton, MD 20759-2694

  
• 

  Window Nation LLC

  1070 N Farm Rd Unit 1 Wallingford, CT 06492-5931

• 

  Window Nation, LLC

  5675 Oakbrook Pkwy, Suite 8 Norcross, GA 30093

• 

  Window Nation

  5900 Northwoods Business Pkwy Ste M Charlotte, NC 28269-5747

  
• 

  Window Nation, LLC

  7340 Sancus Blvd Suite A-1 Columbus, OH 43085

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had 3 new windows put in on October 21 and October 22 in 2022. 2 of the new windows were great and installed properly. We had 1 large bay window in the front of our house that they did not insulate and the trim came broken so the installer went to ******* and picked up a new trim that did not match my window and Cornell from window nation wasn't even comfortable nailing into the trim when they came to fix the insulation. Cornell came in January to insulate the bay window that our installer never insulated when originally installed. We noticed it was not insulated because an ice dam was created above our brand new bay window which lead to water leaking into our house through our new window for days we had to remove the ice dam because window nation wouldn't come look at our window for over a week. It cost $2800 to remove the ice dam and then Cornell comes out from window nation saying our bay window has an ice dam because our window was never insulated so our window was leaking out hot air from in the house melting snow on our roof creating an ice dam. They insulated our window now but will not help pay for the ice dam removal that their window insulation created! As a veteran in Anoka I expected more help from this company and for my window to be installed properly from the beginning. Now I am left to pay for the ice dam they created from improper installation and clean up on the inside of my house from water leaking in through the window they installed.

  

  Business Response

  Date: 02/28/2023

  Window Nation apologizes to our customer for any frustration they've experienced during their project. We do regret that the customer had any installation errors, however Window Nation was promptly able to fix the matter as a part of their warranty plan. Our customer's gutters, which were not installed by Window Nation, were the cause of the ice buildup. Window Nation is unable to reimburse for this service as we never requested our customer to conduct this service, nor was it our installation that caused ice to build up. Window Nation remains available to assist our customer in the event that they need anything additional in the future.

  Customer Answer

  Date: 02/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I got all new gutters and a new roof put on my house in August of 2022. I got windows from window nation in October 2022. My window from window nation was NEVER insulated which created an ice dam above my new window in January 2023. I have had my roof and gutters inspected and I have no damage or any reason for my new roof and gutters to cause an ice dam. Now that window nation has insulated my window properly I have not had an ice dam created above my window again because the ice dam was created due to my window they installed not being insulated. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 03/03/2023

  Window Nation does again apologize to our customer for any frustration they may have experienced, however Window Nation was able to remedy the insulation once we were made aware of the issue. Our opinion is that, had our customer not hired a company to perform any maintenance on their gutters, the problem would have been resolved with no further damage or issues to speak of. Window Nation did not allude to our customer that they should hire a 3rd party company to handle the ice dam, nor did Window Nation believe the problem could not be remedied in a reasonable amount of time once notified of the issue. Window Nation, therefore, will not be able to reimburse our customer for the service they opted to purchase of their own volition. Window Nation does remain ready to assist in the event our customer should ever have a need for any more warranty work. 

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022 I purchased windows from Window nation. The installation was in August 2022. 2 of these windows do not work properly and could be a bit dangerous for me! They have been out a few times to correct the problem. The last time was December 2022. After another failed attempt, the man told me they brought the wrong section of the windows!!! I was told it would be January-February 2023 before they would return. The top portion of the windows won't stay up and are impossible for me to open, close, or latch the lock! They won't return my many calls or requests that they do so. I'm 93, paid cash and desperately need your help. Thank you!

  

  Business Response

  Date: 03/03/2023

  Window Nation apologizes to our customer for any frustration they've experienced during their project. We have attempted to contact our customer on multiple occasions, both by phone and email, to discuss their project; however, we have thus far been unsuccessful in connecting with them. We would request that, if the customer has a different phone number, they'd relay that information through the BBB so that we can assist with their concerns. Window Nation looks forward to resolving this matter for our customer. 

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window Nation replaced old windows and doors with new ones based on the attached order on August 21, 2021. Due to supply chain issues, it took 8 months to replace old windows and doors. And even after that, it took 6 months for them to replace the trim to match the windows and doors. Also, the new windows and doors did not follow the ordered color scheme based on the work order. Based on the work order window colors should be white, rather all ordered windows came with an ugly ivory/yellow color different than the one agreed upon through the work order. After filing, BBB complain about this issue, window nation representative showed up to review their mistake and he told Window nation will rather change all the other old windows but can not change the color of the new windows.
  
  After several follow-ups for 2+ years representative kept on ignoring and now we were sent to pay the remaining due ASAP. Ask is simple, fix the windows to reflect color per work order and get money. Or I will hire another contractor to replace the windows to the color that was ordered as part of the work order and request window nation not to bother us anymore.

  

  Business Response

  Date: 02/27/2023

  Window Nation apologizes for any frustration our customer has experienced during their project, however we would respectfully disagree that anything was performed incorrectly on this job. While our customer did make it known to a representative that the window colors did not come in the way they were expecting, the customer had signed a changed order weeks earlier indicating that, "Per HOA (Home Owner's Association), windows/capping must be beige to match existing." After learning that the customer wanted the beige to only be exterior, it was explained that this was not made explicit to Window Nation and therefore we would have to charge the customer if we were to reorder the windows again. Window Nation had recently conducted an audit and found that our customer did still owe a balance for their windows, hence the communication with them at this time. Window Nation would still be willing to reorder the windows for our customer to match their expectations, should they desire to do so, however at this time we believe the matter to be resolved. 

  Customer Answer

  Date: 02/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Window Nation was clearly told to follow color code of old windows. (Beige on exterior side and white on interior, also HOA regulations are ONLY for home exterior). It was clearly told to the Representative who stopped by before window's order and they were aware of it (and now just playing with words).

  Also, I am attaching screen print from Rep that Window Nation agreed the mistake on their side for color, they even offered to replace all remaining old Windows of our house with same color as new replaced (Beige color on interior) windows. Please check mobile screen prints where I provided pic for remaining windows on April 12, 2022. Representative acknowledged receipt and told he will get back - with no response till today. Also, after almost 6 months of door replacement (while I was reaching out to main office for color) we discovered another door issue where Window Nation contractors used just duct tape to cover the pippins on exterior side (after we came to know that there are lot of ants coming in from door) the last screen print IMG_0774 was continuation from color issue to door issue, anyhow it took a couple of months for them to fix the door duct tape issue (but gladly that was fixed).

  Overall very disappointed with the service, as there is a disconnect between their main office, support staff and contractors who do actual work. I do not want to pay any money as this is almost two years that I am waiting on to get this issue fixed. 
  

  
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 03/03/2023

  Window Nation has communicated with our customer in an attempt to come to an amicable resolution. Window Nation has presented a few options to our customer to consider, at which point our customer asked to ponder and consider them for a few days. Window Nation will be sure to follow up with our customer by the middle of next week and learn how they would like to proceed. Window Nation appreciates our customer's patience and understanding throughout their project. 

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 16 new windows 3/2020, with the salesman's confirmation that they would be full window replacements and not retrofitted (not restricting the light any more than the old windows). They took measurements and installation was scheduled for 7/2021.
  The work crew installed all before letting me know the windows were all slightly too small. They "filled the gaps" for a temporary fix until new windows could be ordered. After they left, I found 2 broken landscaping lights; the wood rot was replaced with plain, non-treated wood; and the windows were indeed restricting additional light.
  These issues were escalated and WN came out to remeasure, reorder, and I was promised $200 in gift cards, reimbursement for the fixes, and the correct windows.
  The 2nd install was on 12/2021 - they were the right but were just as restrictive as the ones previous. The crew didn't remove any of the sticker residue and didn't add the matching vinyl trim to all interior windows - the trim they did add was already peeling away the next day. Not to mention that none of the windows would even lock right.
  Again, my case was escalated; again, I was promised gift cards; again, I was guaranteed the issues to be fixed. I followed up 2 more times through March, and they sent someone out to remeasure and document what needs to be fixed and ideally replaced. Promises were made, but WN took no action after this visit.
  I followed up 6 times over the next 8 months, still with no action taken. They finally sent someone yesterday, but he was only there to fix the locks. I was led to believe he was coming to document and rectify everything, the correct windows with maximum light coming through. I called to complain, the same number I've called and communicated with for the last 19 months - their response: You need to call the salesforce, we can't help you. Again, they are trying to "fix" things and I'm trying to be hopeful, however, I would never recommend this company to anyone.

  

  Business Response

  Date: 03/03/2023

  Window Nation apologizes if our customer has felt any aggravation during their experience, as we aim to ensure our customers are 100% satisfied. Window Nation remains committed to ensuring any outstanding service needs are addressed for our customer. Following an appointment on February 23, we did order a replacement sash for the customer's kitchen window. Window Nation does believe that our customer has received the correct style windows, however, and that, with replacement windows, some glass space loss may be expected. Window Nation has installed the windows that our customer has contracted for, and we stand behind the installation minus a few minor service repairs. Window Nation will communicate with our customer to schedule replacement of the kitchen sash once it's received, and we are willing to assist in the future should the customer require any other warranty work. We appreciate our customer's patience. 

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 03/10/2023

  Window Nation apologizes to our customer for any frustration they've incurred during this project. Our goal is to satisfy our customer's with their purchase and experience, so we regret that this customer has felt poorly about how things have played out. Window Nation has been in contact with our customer and discussed a possible resolution, including reinstalling her windows to ensure they are properly done as well as replacing her screens with ones our customer may find more satisfying. Window Nation is currently waiting on our customer to mull over the offer and to let us know how they would like to proceed. We appreciate our customer's patience throughout this experience. 

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window Nation has failed to complete the job and install all of the windows within acceptable time frame. They convinced the finance company to pay them despite the fact that they knew the job was not yet complete. In addition, their employees all smelled like pot when they came to our house and the windows that they installed were both faulty and did not fit. I would like for window nation to finish the job that they were required to finish.

  

  Business Response

  Date: 02/28/2023

  Window Nation apologizes to our customer for any frustration they have experienced during this project. Our teams had responded to our customer's request prior to receiving this complaint and reassured them that their service needs would be handled as quickly as possible. We have ordered the correct materials to complete our customer's project, which, due to the style and nature, may take additional time to receive. Window Nation currently expects to receive materials on or around April 15, 2023. Once received, Window Nation will communicate with our customer to find a good time for installation and to ensure their concerns are resolved. We appreciate our customer's patience throughout this ordeal. 

  Customer Answer

  Date: 03/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I contracted Window Nation in October of 2021 to replace 13 windows in our home because they were running a "buy 2, get 2 windows free" promotion. Work was completed in June of 2022. Immediately after completion, we had to have WN come to our home to fix shoddy installation and seals completed by their installers. We were told when signing our contract that they use in-house installers and not outside contractors. This was a lie as the installers were admitted hired outside contractors who left an absolute mess beind in our home and outside property. Trash, dirty t-shirts, construction materials, screws, and window trim had to be cleaned. A few weeks after final installation, it was noticed that several of the windows were not closing and latching properly. I contacted WN several times by phone. I spoke to a live person a few times, each telling me someone would return my call, and then they never did. Other calls, I couldn't reach a live person, so I left voice-mails that were never answered. I attempted several times to schedule service calls on their website, which were never responded to. Fast forward to this winter and the colder months. Many of the windows are leaking cold air and the ones that do not latch properly have a 1/4" gap that must be covered to keep freezing cold Indiana air from coming in. One of these windows is in my 2 year old child's room. Finally, after posting several negative reviews on social media about our issues, we were contacted in early January 2023 and service scheduled. A technician came out and only agreed to fix the window in our child's room. He ordered the replacement window valances but never returned to install them. I have called the company, his personal cell number he gave us, the original sales persons number we were given on a business card, and no one will return my calls. I feel we have been lied to, mislead, and this company had not honored its agreements.

  

  Business Response

  Date: 02/21/2023

  Window Nation regrets any frustration our customer has experienced during their project. Our hope is that all of our customers receive a world-class experience, so we are disappointed that our customer has experiencing anything less than that. Window Nation has reordered the remaining pieces that our customer needs to install their project, and we expect to receive them by the month's end; barring any delays due to production, etc. Once these have been received, our coordinators will call our customer and ensure they receive an installation appointment at a convenient time in their schedule. Window Nation appreciates our customer's patience as we work to resolve this matter. 

  Customer Answer

  Date: 02/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  I would like it noted that as of 2/21/23, I still have not received the replacement parts that were ordered, nor my issues resolved. I also find it disappointing that the only way I can get any sort of response from this company regarding issues with my windows is by means of posting negative reviews on social media and/or filing a complaint with the BBB.
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint partial service, dissatisfied customer, poor communication Seeking - discount dollar amount and to have job completed. Ordered 4 windows 5/30/22 from Window Nation (********** License #: ********* for $7,824.00 paying half down. Sales ************* Kickova Work Order Details:Model: ******* W:31" H:57" Location: Level 2, Bedroom (master)1 Quantity: 2 Model: ***** Specialty Shape W:65" HLo:3c3a"tion: Level 2, Bedroom (master)2 Quantity: 1 Bond Model: ******* W:31" H:45" Location: *******, sons room 3 Quantity: 1 Special instructions:Wood Grain- Medium OAK EXTERIOR PVC - ************* **** Trim - Desert **** #** Was to be installed on 9/21/22. Rescheduled on 10/12/22.On 10/12/22 informed that my half-moon (size of 2 windows) was too small. Was told, just hung up with the sales manager. He is tied up but will call you this afternoon or tomorrow. He said, he is sorry but will make it right for you. No one ever called or come by. On 11/15/22 I reach out to Window Nation through their website. Their method for complaints. It states fill out a form for PROMPT service. I detailed my issue. I received a return email indicating that they received my message and would be in touch directly. No one ever contacted me. No communication again until 1/25/23 1/25/23. ***** calls and said my window was ready for install. I ask how since no one came to measure. She told me, we had the right measurements; it was made wrong. Install date 2/13/23. I had to take off for the installation. Scheduled **** for the install. They no showed. I called and left a message. As of this writing. They have not responded. BBB website for Window Nation suggests calling ************* Manager, *********************. I did. He didnt answer. Additionally, I see 532 total complaints in the last 3 years. I see what I am dealing with now. Maybe BBB can get them to do something for customers?

  

  Business Response

  Date: 02/21/2023

  Window Nation apologizes to our customer for any frustration they've experienced thus far through their project. We regret the delays with their install and their appointment mishaps. Window Nation has communicated with our customer and been able to arrange an appointment for installation on February 23, 2023. At that time, it is our hope that our customer will be completely satisfied. ********************** will continue to follow up and ensure our customer is taken care of properly. We appreciate their patience at this time. 

• Initial Complaint

  Date:02/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows were replaced months prior and there was no issue with the windows. Unfortunately the driver of the truck drove over my brick border causing damage leaving my driveway (Incident recorded on camera). Also the guys replacing the windows has left drug paraphernalia behind that my 6 year old found. I notified the project manager of the incident and he stated that he would reimburse the cost of damage. A invoice was sent and the project manager has since ignored me.

  

  Business Response

  Date: 02/20/2023

  Window Nation has received the invoice that our customer sent and currently has our Accounting team helping to assist in this situation. We apologize for any delays, but we will ensure that our customer receives their reimbursement accordingly. We, again, appreciate our customer's patience. 

• Initial Complaint

  Date:02/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Window Nation for 24 replacement windows in Dec of 2021. They measured our windows on three separate occasions where my wife left work early. We were told the project would be completed by April 2022. When the project started they replaced 22 windows and mis-measured 2 custom windows. I contacted window Nation and spoke to numerous customer service reps stating that they would look into it and get someone out to get the windows replaced. I have been getting calls from the financing company every month asking if the job was complete and the financing company contacting window nation as well, through phone calls and email with no avail. At this point I don't want window nation coming back. My wife had to leave work 3 times just to have the project still not complete. We are now in Jan of 2023 a full year has gone by and our windows are not completed. We want a refund on the two custom windows and a discount for the time my wife took from work and the headache of reaching out on numerous occasions.

  

  Business Response

  Date: 02/17/2023

  Window Nation apologizes to our customer for any frustration our customer may be experiencing. We have attempted to reach out and reach our customer to learn more about their concerns, but have been unsuccessful thus far. Window Nation will, however, continue to attempt to make contact with our customer to figure out how to provide the best resolution possible. We appreciate their business and their patience as we work to resolve this matter. 

  Customer Answer

  Date: 02/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I was contacted by Taniesha G**** by email and phone, the latter being the most recent. She stated that she will contact management regarding my claim and get back to me. Prior to my reopening of the claim there was no response recieved after that phine call.

  
  
  
  Sincerely,
  
  
  
  ******** *****

  

  Business Response

  Date: 03/03/2023

  Window Nation has come to an amicable resolution with our customer, in which they should see an adjustment being sent to them in the next 7-10 business days. Our Accounting teams will be able to process everything to compensate our customer for their issues. We appreciate their patience as we worked to resolve this matter.