Complaints

This profile includes complaints for Window Nation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Window Nation, LLC

  8110 Maple Lawn Blvd Ste 300 Fulton, MD 20759-2694

  
• 

  Window Nation, LLC

  1200 Windham Pkwy Romeoville, IL 60446-1673

• 

  Window Nation Inc

  8198 Terminal Rd Lorton, VA 22079-1438

• 

  Window Nation, LLC

  3813a Helios Way Pflugerville, TX 78660

• 

  Window Nation, LLC

  2450 Airport Blvd Aurora, CO 80011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Windows from Window Nation on June 9, 2022. It took until August 3, 2022 to start the project. Window Nation did not secure the needed permit as agreed to at time of purchase and work had to stop incomplete on August 3, 2023. That same day I realized that the installer installed a defective window (photo in attachment). Window nation failed to follow up so I called the Chicago Office and finally had the second set of windows installed on 8/9/2023. Defective window that Window Nation installed on August 3, 2022 was finally replaced on October 11, 2022. It was on this installation that the window nation ripped the screen on installation. The window nation installer told me that it would take three weeks to get a replacement and that I would be called to schedule installation. Again no follow up from Window Nation was given and in January 2023 I again reached out to salesperson *** for an update. On January 27, 2023 *** the salesperson dropped of a screen but was not able to install it. On May 30th, I contacted Mr. ***** ***** with Window Nation. the Chicago Window Nation Office called me the next day on May 31, 2023 with an appointment for June 6, 2023. The Window Nation installer came out ripped the replacement screen, advised that the windows were in need of caulk, and told me that a SIXTH appointment would be needed to complete the project.I am utterly frustrated and disappointed with WINDOW NATION. IT HAS BEEN ABOUT ONE YEAR, FIVE DIFFERENT APPOINTMENTS AND STILL THE PROJECT TO INSTALL TWO SETS OF WINDOWS REMAINS INCOMPLETE.

  

  Business Response

  Date: 06/12/2023

  Window Nation certainly apologizes for the frustration and length of time our customer's project has taken. Prior to receiving this complaint, our records indicated that the customer's service issues had been resolved in January 2023 when the final screen was dropped off to our customer. It was not until May 30, 2023 that our customer informed us of any other service matters and that the screen was not put in. Nevertheless, Window Nation is working quickly to resolve the customer's concerns. We have an appointment scheduled for June 13, 2023 to repair the screen and correct the caulking around our customer's *********************. ********************** remains committing to addressing any service concerns our customer may have. We look forward to their resolution. 

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met Jeff M***** from Window Nation on June 5th, 2022. Jeff promised high quality windows installed within 12 wks. We signed an agreement with $15k down and roughly another $14k left to pay interest free for 18 mos. 3 mos later there were no windows installed. We called several times and were given the run around. Finally, we were contacted by Jeff and told the windows would not be ready for a few more months. Finally, in November, the windows were ready. We were told it would be a one-day job and no hassle. The job took multiple days and our house was left damaged. The foreman pointed out 2 damaged windows that needed replacing. Both had exterior damage and were not installed properly. We found other problems, including poor caulking, multiple windows that don’t lock, a damaged door, and peeling vinyl. The windows were also made of cheap quality, not as described. Manager, Robert *****, came out to survey our windows in December, after waiting a month. He agreed and documented all of our issues. We were told someone would get back to us in a few days. Another manager, Bryan ******** contacted us WEEKS later. It was winter and cold. Our faulty windows were not properly insulated and our house was freezing with the furnace running non-stop. Bryan assured us that replacement orders would be ordered right away, we would be compensated, and it would take a couple of weeks. We tried to contact them for months. No one would get back to us, being told a “manager was out right now but would contact us by the end of the day”. No one ever called back, except one time when they incorrectly thought we were a new customer. On May 16th Bryan sent us an email to call him. The number given was not a direct line to him. We continued to leave several messages. Finally, we were contacted by Bryan on May 23rd who told us that the windows were not ready and assured us we would be compensated. He then sent us an email to reiterate this. It has now been a year with no end in sight.

  

  Business Response

  Date: 06/07/2023

  Window Nation apologizes to our customers for the lengthy delay in resolving their concerns. Window Nation does have an ETA for the arrival of the parts, to complete the customer service which is  July 5, 2023. Window Nation will continue to follow up with the customer to ensure that they are completely satisfied with the finished product. 

  Customer Answer

  Date: 06/15/2023

  
  
  Complaint* ********
  
  

  
  

  
  I am rejecting this response because:  

  Window Nation has yet to contact us directly, by email or phone, to update on the status of this issue. Their reply to the BBB states that they have a date for July 5th. But they have not contacted us about a date, and they pushed these dates off since December. The last date my wife and I were told was June 2nd, and they never followed up. 

  
  

  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 06/20/2023

  Window Nation regrets the frustration surrounding the customer's project and apologizes for the lack of communication in providing updates for our customers. Window Nation has scheduled a service date for June 21, 2023, where we hope to address all of the customer concerns and will continue to follow up with the customer to ensure that they are completely satisfied with the finished product. We appreciate our customers' patience throughout this experience.

  

  Business Response

  Date: 06/23/2023

  Mr. ***** had his appointment rescheduled with Window Nation until June 27, 2023. Our customer opted to wait for all of the remaining service pieces to arrive prior to scheduling rather than having two separate visits. 

  Customer Answer

  Date: 06/23/2023

  
  
  Complaint: ********
  
  
  The company did contact us to inform us a portion of the order was ready, after six months of waiting. I did make an appointment for June 21st for a timeframe of 2-4 pm. I was contacted again and told they would not be able to accommodate this time frame. They scheduled me instead for a morning install. I was unable to accommodate this time-frame due to work. Because there are still more items on wait, it was decided to wait until all items were ready before scheduling an install. We are now waiting for the full order to be fulfilled, again, after six months of waiting and a year since the initial agreement was made.
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 06/30/2023

  Window Nation apologizes for the delays the customer has been experiencing. Window Nation did call the customer on June 6, 2023, and June 16, 2023; however, we were unable to leave a voicemail. Window Nation did speak to the customer on June 19, 2023, and set up a service date for June 21, 2023; unfortunately, the customer canceled due to the fact this would only be a partial service. Window Nation received all of the necessary parts to complete the service on June 29, 2023, and left a message for the customer on June 30, 2023, to call back to schedule a time to complete their project. Window Nation will continue to follow up with the customer once everything has been completed.

  Customer Answer

  Date: 07/05/2023

  
  
  Complaint* ********
  
  
  
  I am rejecting this response because: Many of their statements are lies. I did set up an appointment with them for the June date. However, they called me to tell me the time I had schedule needed to be changed because they did not have any technicians that could come out at the time they scheduled with me. i wrote this in my last response to the BBB as well. I set up a new time, and I told them I may not be able to accommodate them at the new time because of work obligations. I told the representative that I would contact her to let her know if I could keep the appointment. I contacted them again the next day to inform them I would not be able to accommodate them because the those obligations. The woman who I spoke with on the phone was not able to give me information on the parts that were ready. She was able to confirm that this was not my complete order and that the rest would be completed in July. Because of this, it was decided that we would wait for the whole order to come, so as not to have to have two separate appointments. I was contacted last Wednesday June 30th by Bryan ******** He contacted me to notify me the rest of the order was in. I left him a message that afternoon, within two hours of his message, to verify the items in the order and set up an appointment. It is now 6 days later, and instead of following up with me about my message, they followed up with the BBB to notify them they will continue to follow up with me. I have these correspondences in writing. I would like to state again that we ordered these windows in June of 2022.  
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 08/02/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********. Window Nation intends to complete the open item on the job following the arrival of service parts 8/25/23 and plan to offer the customer a reasonable accommodation there upon which to resolve the matter.
  

  Thank you.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window Nation promised a service with each window being custom made to fit our home. The job was done two days ago and none of the windows or sliding doors are custom made with over 2.5 inch gaps only being filled with foam and hidden with trim. Some of the windows do not lock because they do not line up the sliding door doesnt lock. Nothing was completed correctly on this job and I am scared this is going to cause big problems in the future. We were sold anf promised a service that was not delivered for an extremely high price. The quality is not what we expected and we are extremely disappointed and concerned for the integrity of the windows and doors and how long they will actually last. Not to mention I should beable to lock all of the windows and doors but nothing lines up correctly.

  

  Business Response

  Date: 06/07/2023

  Window Nation apologizes to our customer for any frustration surrounding the project. Our goal is to completely satisfy our customers on the first try, so we regret that this didn't happen in this case. Window Nation has been in communication with the customer and has scheduled a service date for June 9, 2023. Window Nation greatly appreciates our customers' patience and looks forward to bringing them a complete resolution.

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2020 Paid $13,000 for the replacement of 13 windows.We have had an issue with a kitchen window. It leaks every time it rains. The window that was replaced never leaked. We had Window Nation come out twice for this issue. My husband took a gutter down that was near the window and found that the window was not caulked properly. The second guy that come out was a roofer blaming it on the roof. He caulked the window and now it doesnt leak. The seal on the window inside of the house is broken and the windows are tan and he put white caulking. They are refusing to come out and do anything to this window. They need to fix this issue. The inside of the window may be rotted. I want it fixed properly. This small window cost $1000. This is definitely a window that was not caulked properly and needs to be corrected.

  Customer Answer

  Date: 05/26/2023

  I tried to upload the warranty and it said the file is too large to send.  The warranty states that glass, materials and caulking are covered for 5 years.  They need to come out and caulk the window correctly.  When the window was installed, the installers caulked around a gutter that was in the way instead of asking us to move the gutter so that it could be caulked properly.  They sent a roofer out who tried to blame it on the roof.  We asked him to caulk the window where it was not caulked.  He only had white caulking and the rest of the windows were caulked with tan caulking.  Its an eye sore.  The window no longer leaks.  It leaked so bad from not being properly caulked that it was raining inside the window,  I want the wood checked.  They refuse to do anything,  I paid $13,000 for these windows and I want it done correctly.

  

  Business Response

  Date: 06/01/2023

  Window Nation apologizes to our customer for any frustration they've experienced due to water leaking into their home. Our technicians have been sent out, as our customer stated, and on multiple occasions we have determined that the roof above the window to be the culprit of the water leaks. While Window Nation hates that a customer would experience any inconveniences with their home, Window Nation did not install the roof above the window and therefore cannot service the roof. We understand that our customer does not agree with our stance, however Window Nation is confident that there are no issues with this window that pertain to our installation. We remain committed to assisting if an issue should ever arise with any other window concern, as they do have a warranty that we will honor on our products. Window Nation hopes our customer is able to find a complete resolution quickly with a qualified roofing professional. 

  

  Business Response

  Date: 06/02/2023

  Hello,

  Please see the attached service packet from one of our service technicians when they visited in April. The customer stated they do not agree with the service tech's findings, however we believe this to be a roofing issue.

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20107014
  
  I am rejecting this response because: there was no caulking on the window that was leaking.  The roofing guy came out and after me asking him, he caulked that area with white caulking.  Our windows are tan.  Just asking them to come out and check the inside of the window because the lack of caulking may have damaged the wood inside. The window has not leaked since caulking was applied.  I believe that was the issue.  The window that was previously there and replaced with a window nation window never leaked!
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window nation sold me junk windows that dont have the weather stripping in them They need replaced

  Customer Answer

  Date: 05/22/2023

  Never had a or signed any contract 

  Never received any paperwork at all

  Just Paid in full with two checks 

   

  

  Business Response

  Date: 05/26/2023

  Window Nation regrets that our customers have these feelings toward our business. Window Nation performed service on all nine windows on February 11, 2023. Window Nation reset added new foam, new RWD, and new casings. Window Nation received a call from the customer on February 27, 2023, for service. Window Nation did a service call on March 11, 2023, and verified all windows were installed properly. On March 13, 2023, the customer called, asking for compensation due to missing weather stripping. Window Nation asked for photos to review issues. On March 28, 2023, the customer texted that he was done with us and would not allow us on his property. Window Nation is prepared to address any issue the customer is experiencing and looks forward to helping our customer in any we can.

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 20088595
  
  I am rejecting this response because:
  Im wanting compensation or five free windows installed free

  Your professional installers should have fixed weatherstripping within a year Instead they deny the problem 

  one installer ripped out the weatherstripping saying that I dont need that

  i have been trying to work with Window Nation with no success Totally unacceptable and unprofessional behavior from every phone call to every time they install 

  I had to have a private window company come out and let me know the weatherstripping was bad or non existent or I would have never known *********** I brought out knew in 5 seconds what was wrong with my windows 

  Window Nation didnt even tell me the new windows didnt have proper weather stripping even after they admitted to two or three service visits Not acceptable 

  Also have several recordings of unprofessional conduct with Window Nation team 

  The last time I called them they transferred me to Texas 

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 06/05/2023

  Window Nation apologizes that our customer has had any issues with their project. We have not heard from our customers since March 28, 2023, when they declined service. Window Nation called the customer on May 23, 24, and 25, but has not received a callback. Window Nation is prepared to go out and service and assess our customers' *********************. ********************** greatly appreciates our customers and looks forward to bringing them a complete resolution.

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20088595
  
  I am rejecting this response because:
  Ive been trying to resolve this issue with Window Nation for a year

  My phone records will show Ive called them 6 times in May with NO call backs 5 times in April with nothing or no returned calls 

  I have all calls recorded on my phone 

   

   

  I can prove no calls were made to my number from Window Nation in May

  All I want is my 5  windows replaced 

  and 5 free windows installed free

  They wont ever call me back and when I call them they say somebody will call me back but it doesnt happen and I have about twenty totally ridiculous phone calls recorded on my phone from when I called Window Nation 

  I gave up and was ready to take them to court for a refund because they are ridiculous  The last time I called they transferred me to Texas 
  The guys accent was as bad as the acting in those  Window Nation commercials 

  I want and will only accept 5 windows replaced 5 free windows installed free or total refund in court 

  Im tired of Window Nation giving me the run around 

   

   

  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 06/07/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  This issue has been on going for over a year It has affected me and my family 

  My utilities have doubled with these windows failing 

  That is why No mediation will be accepted 

  One last time 

  Either I get my 5 windows that were installed without weather stripping replaced and 5 free windows installed absolutely free or I take these losers to court and in court Im filing for Six thousand dollars 

   

   

   

  Thanks

  ******* ******

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted for 4 windows to be replaced. The windows were done, but the job is horrible. The capping around the window is improperly installed with gaps, poor caulking, scratches, dents, etc. 1 of the windows already had a part fall off the first time it was opened. They refuse to come out to inspect the issues. They refuse to accommodate my needs as a handicapped customer to come when I can be available. They are insisting I take unpaid leave from work to fix their mistakes. For months I have tried to get them to come out and they will not.

  

  Business Response

  Date: 05/26/2023

  Window Nation apologizes to our customers for the frustration surrounding their project. Window Nation was able to schedule an assessment on May 23, 2023, where we assessed capping and caulking issues. Window Nation has a follow-up service date of June 5, 2023, to address those issues along with locking issues on multiple windows. Window Nation appreciates our customers' patience throughout this experience.

• Initial Complaint

  Date:05/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They called me to schedule an appointment for an estimate for window. I had told them that at this time this was the timing was not good and that when I was able to I would call back and reschedule an appointment since then my phone has not stop ringing day and night after talking to three other people to take me off the call list. This is ridiculous. This is not borderline harassment its harassment. Thank you.

  

  Business Response

  Date: 05/22/2023

  Window Nation apologizes for the phone calls to our customers who were requesting contact to discuss the purchase of windows. Window Nation has documented the customer's request for no more calls. ********************** hopes that any future projects the customer decides on that they will keep us in mind.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2022 is when the windows were installed I thought my 20 year old replacement window were drafty but im not sure they were so I had window nation come out and price windows i agreed had them installed now I didn't notice that the new windows were drafty till November when it started getting colder out and when it was windy it was very noticeable all 15 windows had horrible drafts i made a report had them out to evaluate it the person said they couldn't feel the draft I just happened not to be windy happened again and then they ended up feeling it said it needed more foam around the windows had the installer out he did as told added foam still no help he made a report and said it was a problem with the windows the seals of frame so they sent a tech out he felt the drafts blamed it on the seals and some other things did repairs and it didn't fix it now they are just saying its with in spec and won't show me a test to prove that and now are avoiding me and told me they are not fixing them since there is nothing wrong with them even though they felt it before now its getting warmer its harder to feel the drafts as it was before it got cooler but im sure my air conditioner won't be able to keep it cool in my home just like last summer after having them replace my windows they have been out 5 times and nothing has solved the issue

  

  Business Response

  Date: 05/24/2023

  Window Nation regrets the frustration surrounding the customer's project. ********************** had a service appointment on April 27, 2023, and performed the following service: the standard weather stripping was removed and replaced with heavier-duty weather stripping. Window Nation did also make the customer aware that the home is not properly insulated; this is outside of our scope of work. Window Nation is offering to go back to the customer's home if needed and appreciates our customer.

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20066987
  
  

  I am rejecting this response because:

  the walls and attic are insulated I allowed the tech to pull one of the moldings on the windows that I told him I hadn't had a chance to re insulated around yet but all the other windows are foamed around and that is not what is causing drafts @ the window meeting rails especially since it's every window including one's installed into a cinder block wall that insulation would not be an issue to cause drafts I included a video showing smoke following an air current after they did the so called heavy duty weather striping that was only done on 1 window not all as I was told would be you can also see light coming thru the seals and now the windows are hard to open and close and the front is filling up with water after he put foam in the drains they keep trying to patch the issue and then they tell me the windows are within spec when they saw a 20 temp difference on the meeting rail the month before they came out to do the service on April 27th **** ***** came out prior to that service and felt the drafts at the windows and a couple days before that ***** a window nation installer came out to foam around the windows and said it was definitely something wrong with the windows the seals frame or something but wasn't an insulation issue before that February I had a vytex window supervisor out the went back to window nation  and said that it's because I do not have heat in my house and that was their excuse for several months till I got someone to listen and we are right back to the lies again it was the foam during the installation then it was the seals then its the foam o that's not the problem now its my house isn't insulated correctly I have r38 in the attic the garage floors are r30 the house wall are r13 as that's what they used when the house was built 1975 I had 20 year old ******** windows prior to these vytex windows and they were no where near as drafty I put plastic over the bathroom window and only attached it to their window frame so that takes my insulation out of the issue and it was loose when I installed it it would inflate and deflate when the wind would blow that's a problem with the windows a brand new Energy star certified window should not blow that much air in and out that it can inflate a piece of plastic that's attached to only the window the old. ******** windows. I put plastic on during the Winter and they never did that not one ever had air inflate or deflate through it so that tells me that there's. A problem with these new windows.  Not my? House not the insulation. It's the Windows are faulty and if they believe so whole Heartily in their product why won't they have someone come out? And test them the proof that they are within the specification of less than or equal to 0.3 air leakage as I been told several times that they would do I believe it's case they know there's a problem light shining thru a seal means air can come in also dust and gnats getting in the side channels means air can come in dust coming under the lower sash seal means air can also come in I have been trying to talk to them and everyone has been avoiding me I am having a hard time keeping my house to a Comfortable Temperature ever since these windows were installed. And now because they don't wanna deal with the air Leakage there are several other issues now with the windows The one is peeling away from the outside brick wall. The dining room window is extremely hard to open and close the front slider window that he put the new seals in and it's the only one he Add it the thicker seals to and drain foam Is now filling up with water and they don't wanna deal with it now So they don't even wanna service the windows anymore at all even though it Has A Lifetime Warranty against parts And 7 year labor. I don't know where else or how else to deal with this. I'm a ********** person on disability. And have bent ever backwards tearing. My house apart every time I need to come out trying to allow them to chance to fix the windows and now like last time. It's all my fault my home etc. Not their Junk product. Please call me if possible ********** so I can explain in better detail it's hard to explain how bad the problems are and what they haven't done that they said they would do and the windows are rated the way installed not after all the patch work that hasn't helped either  ps it won't let me send a longer video I do have multiple longer videos but 8 mb is not much also if they submit any documents from April 27th I did not receive or sign anything that day 

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 05/30/2023

  Window Nation apologizes that our customer has had any issues with their project. Window Nation has reached out to our manufacturer, *****, requesting that they update us on May 26, 2023. Window Nation is awaiting their reply and will follow up with the customer to put together a plan that will address any and all issues. Window Nation appreciates our customers' patience throughout this experience.

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20066987
  
  I am rejecting this response because:I am rejecting the response from window nation they came to my home june 6th 9:30 am I was told they don't feel the drafts still this is because it was not windy or colder out as I have repeatedly stated it is the have however re caulked the 1 window and was told they are going to return to fix the rwd plastic trim on several windows but these are not truly the serious issues I'm now going to have to place plastic over 15 brand new windows before it get to hot out so I can try to keep my home cool during the summer this is not what is expected when you purchase $15,950 for 15 new windows I didn't have to place plastic over the old windows you expect the new one to be better and less air infiltration then 20 year old ones sad that they are truly worse attached some more pictures showing light coming from the corners of meeting rails and the sides of 2 different sashes light =s air
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20066987
  
  I am rejecting this response because:I am rejecting the response from window nation they came to my home june 6th 9:30 am I was told they don't feel the drafts still this is because it was not windy or colder out as I have repeatedly stated it is the have however re caulked the 1 window and was told they are going to return to fix the rwd plastic trim on several windows but these are not truly the serious issues I'm now going to have to place plastic over 15 brand new windows before it get to hot out so I can try to keep my home cool during the summer this is not what is expected when you purchase $15,950 for 15 new windows I didn't have to place plastic over the old windows you expect the new one to be better and less air infiltration then 20 year old ones sad that they are truly worse attached some more pictures showing light coming from the corners of meeting rails and the sides of 2 different sashes light =s air
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation work done on 1/26/2021 Customer ID: ********
  Received one year limited labor warranty at that time, which included "Installation Materials - caulk, coil, insulation etc. "(quote).
  In April 2023, after excessive rain, we noticed water dripping through the ceiling and framework from the sliding glass door in our family room. This caused water damage to the ceiling and carpeting below.
  We contacted Window Nation and told them of the problem. Since the warranty had expired, we would have to pay "$150.00 Trip Fee", which we did. On May 3rd, 2023 a representative of Window Nation, Mr. Bradley ***** came to our home to inspect/repair the water problem.
  After an extensive examination, and using a hose to spray the area and determine the source of the leak, he informed us that the sliding glass door ABOVE the family room and off of our deck
  was never caulked and sealed at the time of the 1/26/21 installation. This caused the rain water to drip down to the family room door and ceiling above.
  Window Nation has refused to talk to me, and because of the warranty expiration date, has refused my request to return the $150.00 Trip Fee.
  In summation, we sent $150.00 to the company to tell us, that, due to their incomplete work of properly sealing and caulking the deck sliding glass door, which we were not aware of and covered under their warranty, we would not be reimbursed. This is a violation of the coverage guarantee under their warranty. In other words, because of the incompetence of their installation crew, we are out of luck and $150.00. In my estimation, they did NOT meet the terms stipulated in their warranty. I have pictures of the ceiling and wall damage caused by their neglect.
  Mr. ***** DID caulk and seal the affected area on 5/3/23. The staining on the ceiling and door frame remains without resolution.

  

  Business Response

  Date: 05/24/2023

  Window Nation thanks the customer for their patience and will be refunding them the $150.00 trip fee as a courtesy. Window Nation will be mailing out its payment on May 26, 2023, to the customer. Window Nation appreciates our customers' patience throughout this experience.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/13/2023 purchase date of window and doors with $4532.00 down payment on windows and sliding door.03/30/2023 was the actual install date after giving me the run around after I took of work two days prior.Window install was good including the installers. The sliding door was installed with wrong colored handle and was to be a key locking handle from the outside and should have been black handle. Also was shipped without a sliding screen. My wife on 04/10/2023 contacted them to inquire about handle and screen and they said they would get back to her but have as of this time. On 04/18/2023 question was asked again to window nation and they said they would get back to us but have not. On 04/26/2023 sent question again and their response was it was ordered on 04/11/2023and they would give us an eta but have not as of this time. On 05/01/2023 call was put into them and asked about our screen and handle assembly and they said they are waiting on quote on screen and handle assembly after we were told that it was order on 04/11/2023. the total of this job was paid in full with cash was $13734.00. this was paid in full upon installation. If they can't finish the job please refund the price of the door because it is an incomplete door. This has went on far to long and we are tired of the run around.

  

  Business Response

  Date: 05/12/2023

  Window Nation apologizes that our customers have had to deal with this lack of communication. Window Nation has received an *** from the manufacturer of May 23, 2023. Once received, Window Nation will schedule an appointment with the customer at a time that is convenient for them to complete their project. We greatly appreciate our customers' patience.