Complaints
This profile includes complaints for Window Nation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 366 total complaints in the last 3 years.
- 103 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The only reason I got the windows because they advertised that there would be no payment or interest until 2025 , you would receive two windows free, and you would get a $100.00 gift card. I purchased two windows in 11/2022 and I started receiving a bill four months ago, I have not received the gift in the amount of $100.00, and I did not get the two windows for free. I have reached out to the business. They informed me they would look into the $100.00 gift card and I was informed that a window cost over $2000.00. I would like for them to stand by their word, it is not right to advertise something that they are not standing behind.
Business Response
Date: 08/04/2023
Window Nation apologizes for any frustration that has been endured by our customer since entering into a business relationship with our team. We have attempted in the past to assist our customer with the same issue, so we regret they are still concerned with the same matters. With regard to the financing/promotion statements, Window Nation has informed and reminded our customer that the plan they signed up for is what they received. At the time of the sales presentation, the customer did not purchase qualifying ********************* to receive the promotion that was available, but rather opted to receive a different model that was more cost-effective.
As for the gift card, Window Nation sent a ************** gift card to our customer in May, 2023 and then again in June, 2023 after they reported it was not received. ************** gift cards are handled by a 3rd party vendor, so we are unsure as to why the customer has not been able to capitalize on what was sent. However, in an effort to resolve this complaint, Window Nation has sent our customer another email this morning, August 4, 2023, with a link to a different gift card provider, which will allow them to access gift cards to 100's of vendors (restaurants, retail shops, etc.) and should hopefully provide them with satisfaction. The email was sent to the customer's email address that we have on file.
Window Nation appreciates our customer's business and we are hopeful that they will have no further issues going forward.
Initial Complaint
Date:07/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had Window Nation replace all windows in our home on January 31st, 2023. We recently noticed deterioration of our bay window (about 5 months later) and called Window Nation to make an appointment on Wednesday, July 19th. We have yet for them and their partners to make an appointment to inspect the issue. Since then rain began significantly leaking through the top of the window on Tuesday, July 25th. The issues with this window have been greatly disappointing given the amount of money we spent on what we expected to be high quality windows and installation.What's most frustrating about this experience is the customer service. One of **********************'s main sales pitches is that if you go with a local contractor for window replacement and something goes wrong, the installer will blame the manufacturer and the manufacturer will blame the installer, and that with Window Nation you won't have this finger-pointing issue. This claim is very deceptive as a company called ***** is actually contracted to manufacture and install the windows. No matter how many times I call each party, I can't get a service appointment. I expected to have an appointment set within 2 to 3 business days of me first reaching out. ***** has claimed that Window Nation did not send pictures of the damage until two days after I originally sent them. ***** then said someone would contact me within 2 to 3 business days from Friday, July 21st. It is now past that deadline and despite my frequent calls to both parties and claims that the case has been upgraded to urgent, I have yet to set an appointment date nine days after requesting service as of July 28th.This issue is now causing my wife and I significant stress. Every time we make plans we have to check the forecast to see if it's going to rain. This is the exact situation we hoped to avoid with Window Nation who we thought was a high quality, reputable, and expensive window installer that managed all issues in-house as promised.Business Response
Date: 08/05/2023
Window Nation apologizes to our customer for the frustration they've endured during this project. Our teams are working diligently to resolve the matter. Window Nation's installation managers performed an assessment on August 4, 2023 to find out the root cause of the water leakage. It was determined that the shingles above the window are not extending far enough beyond the frame, therefore allowing water to penetrate. Window Nation's team is working with the manufacturers to ascertain a solution on how to ensure this matter is resolved. We will continue to work with and update our customer as we hear back from the manufacturer on next steps. We greatly appreciate our customer's patience during this time.Customer Answer
Date: 08/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********** ******Initial Complaint
Date:07/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid cash for windows that don't operate properly. The installation was very poor. A representataive from window nation came out and agreed that the installation was poorly done. He said that a supervisor would be out to take a look. The supervisor also agree that at least 3 of the windows needed to be replaced. I paid as i was requested to do. I have had issues with my windows since purchasing the windows and well after the installation I have received nothing but excuses and empty promises. This is the worst service from a business that I have ever received. To add injury to insult, they are trying to state that I have an outstanding balance. I was credited $900 for the issues that I was having. This company is definitely not reputable and doesn't stand by their work on the windows. I want what was paid for. Windows that open, close and lock. I want Window Nation to come out and replace the windows with windows that fit and isullation around all the windows that were installed.Bureau Response
Date: 07/31/2023
Kevin *****
Window Nation, LLC
**** ********* ** *** ***
******* ** *****
Dear Kevin *****:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 7/31/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATIONCustomer Information:Tojujana ********** * ******** ******
************* ** *****Daytime Phone: ###-###-####
E-mail: ****************The details of this matter are as follows:Complaint Involves:
Repair IssuesCustomer’s Statement of the Problem:
I paid cash for windows that don't operate properly. The installation was very poor. A representataive from window nation came out and agreed that the installation was poorly done. He said that a supervisor would be out to take a look. The supervisor also agree that at least 3 of the windows needed to be replaced. I paid as i was requested to do. I have had issues with my windows since purchasing the windows and well after the installation I have received nothing but excuses and empty promises. This is the worst service from a business that I have ever received. To add injury to insult, they are trying to state that I have an outstanding balance. I was credited $900 for the issues that I was having. This company is definitely not reputable and doesn't stand by their work on the windows. I want what was paid for. Windows that open, close and lock. I want Window Nation to come out and replace the windows with windows that fit and isullation around all the windows that were installed.
Desired Settlement:
Repair
Bureau Response
Date: 07/31/2023
Tojujana ******
**** * ******** ******
************* *** *****
Dear Tojujana ******:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 7/31/2023 against Window Nation, LLC. Your complaint was assigned ID ********.
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Business Response
Date: 08/01/2023
Window Nation regrets that our customer has these feelings toward our business and their experience. Our goal is 100% satisfaction for every customer. Window Nation completed the installation of the customer's windows on August 11, 2022. Window Nation did an assessment on the customer windows on February 18, 2023, and it was determined there is nothing wrong physically or mechanically; they operate as they should. On February 28, 2023, the balance of $914.00 was written off, voiding the customer warranty. Window Nation is prepared to address any issues the customer is currently experiencing, but has pointed out to them that the balance needs to be paid first before we will be able to service their project.Bureau Response
Date: 08/01/2023
Tojujana ******
**** * ******** ******
*************** *****
Dear Tojujana ******:
This message is in regard to your complaint submitted on 7/31/2023 against Window Nation, LLC. Your complaint was assigned ID *********BBB has received a formal response
from Window Nation, LLC. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Window Nation regrets that our customer has these feelings toward our business and their experience. Our goal is 100% satisfaction for every customer. Window Nation completed the installation of the customer's windows on August 11, 2022. Window Nation did an assessment on the customer windows on February 18, 2023, and it was determined there is nothing wrong physically or mechanically; they operate as they should. On February 28, 2023, the balance of $914.00 was written off, voiding the customer warranty. Window Nation is prepared to address any issues the customer is currently experiencing but has pointed out to them that the balance needs to be paid first before we will be able to service their project.Bureau Response
Date: 08/06/2023
Kevin *****
Window Nation, LLC
**** ********* ** *** ***
******* ** *****
Re: ID * ******** - Tojujana ******
Dear Kevin *****:
Thank you for your recent response to Tojujana ******. We have not yet heard from the consumer and are closing this case as answered.
Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau Response
Date: 08/06/2023
Tojujana ******
**** * ******** ******
************ ** *****
Re: ID * ********* Window Nation, LLC
Dear Tojujana ******,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Initial Complaint
Date:07/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I put a deposit down of $1,300 and the final measurement had not been done yet had to cancel due to family matters and they don't want to give me my deposit back once again no final management have been taken and not in the manufacturing stage it has been 7 days after the initial after the initial representative came by for the first timeBureau Response
Date: 07/28/2023
Kevin *****
Window Nation, LLC
**** ********* ** *** ***
******* ** *****
Dear Kevin *****:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 7/27/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATIONCustomer Information:Stephanie ********** ************ ***
************* ** *****Daytime Phone: ###-###-####
E-mail: ***************************The details of this matter are as follows:Complaint Involves:
Refund Or Exchange IssuesCustomer’s Statement of the Problem:
I put a deposit down of $1,300 and the final measurement had not been done yet had to cancel due to family matters and they don't want to give me my deposit back once again no final management have been taken and not in the manufacturing stage it has been 7 days after the initial after the initial representative came by for the first time
Desired Settlement:
Refund
Bureau Response
Date: 07/28/2023
Stephanie ******
**** ************ ***
************* *** *****
Dear Stephanie ******:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 7/27/2023 against Window Nation, LLC. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Business Response
Date: 07/31/2023
Window Nation is saddened to hear that our customer no longer desired to purchase windows with our company. During our sales demonstration, our Design Consultant reviewed the contract with our customer, at which point the customer was shown the final day to rescind the contract without penalty. Since our customer did not cancel their contract within the rescission period, a penalty was charged to the customer. This is stated in Section 10 of the Terms & Conditions of the contract. Window Nation still remains open to completing the project for our customer, should they be willing to proceed, however at this time the deposit will not be returned due to the aforementioned late cancellation. Window Nation will continue to work with our customer to attempt to reach a satisfactory agreement.Bureau Response
Date: 08/01/2023
Stephanie ******
**** ************ ***
*************** *****
Dear Stephanie ******:
This message is in regard to your complaint submitted on 7/27/2023 against Window Nation, LLC. Your complaint was assigned ID *********BBB has received a formal response
from Window Nation, LLC. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Window Nation is saddened to hear that our customer no longer desired to purchase windows with our company. During our sales demonstration, our Design Consultant reviewed the contract with our customer, at which point the customer was shown the final day to rescind the contract without penalty. Since our customer did not cancel their contract within the rescission period, a penalty was charged to the customer. This is stated in Section 10 of the Terms & Conditions of the contract. Window Nation still remains open to completing the project for our customer, should they be willing to proceed, however at this time the deposit will not be returned due to the aforementioned late cancellation. Window Nation will continue to work with our customer to attempt to reach a satisfactory agreement.Bureau Response
Date: 08/06/2023
Kevin *****
Window Nation, LLC **** ********* ** *** ***
******* ** *****
Re: ID * ******** - Stephanie ******
Dear Kevin *****:
Thank you for your recent response to Stephanie ******. We have not yet heard from the consumer and are closing this case as answered.
Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau Response
Date: 08/06/2023
Stephanie ******
**** ************ ***
************ ** *****
Re: ID * ********* Window Nation, LLC
Dear Stephanie ******,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Initial Complaint
Date:07/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Window Nation 07/27/23 at4:42pm to advise them the sliding patio door they installed was not properly installed due to water leaking from underneath the door. I explained we did not notice the water until we gutted our kitchen. Window Nation told us our labor warranty is expired (warranty for labor is 5 years), and we purchased all our windows and door in 2016. The female stated they can have a technician come to service the door but I would need to pay ****** in advance. I advised I am not paying now until a technician comes to fix the door that was installed incorrectly to begin with. I was told there is nothing else that can be done. This is unacceptable, as it was not installed properly and I should not have to pay before some comes to correct the issue.Business Response
Date: 07/28/2023
Window Nation appreciates our customer complaint but would like to point out that this door was originally installed on July 13, 2016, and there have never been any issues with this door. Window Nation's customer has a five-year limited labor warranty, which we have attached for review. We are prepared to assist our customer once the fee of $150.00 is paid, which is for the cost of our technician to do an assessment and determine the next steps. Window Nation looks forward to helping our customers as always.Customer Answer
Date: 08/01/2023
Complaint: 20386551
I am rejecting this response because: we were unaware there was an issue until we gutted the kitchen and removed the wood piece that was placed at the bottom of the threshold. I disagree that the customer needs to pay ****** in advance for a technician before they are even scheduled to come out and assess. This also means they will charge more for something that was installed improperly to begin with. There is nothing in our kitchen now that is hiding the issue of the threshold warp and water leaking.
Sincerely,
********* ********Customer Answer
Date: 08/03/2023
We were not aware, once I was told on the phone when calling about this issue.Initial Complaint
Date:07/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paperwork for french door installation was signed March 14, 2022
Amount paid to Window Nation thus far: $4,222.00
Balance due to Window Nation: $2510.00
When Window Nation installed french doors, they installed with silver-toned hinges. The contract/spec sheet specified that all hardware be shiny brass. We paid window Nation $4222.00 the day of installation and agreed that we would pay the balance once the hinges were replaced to include brass hinges. The installer agreed and said that he would probably be out the following week to replace the hinges. After repeated calls to and email correspondence with Window Nation the hinges have not been replaced. We are happy to pay balance once hinges are replaced with brass colored hardware. Window Nation is now threatening legal action unless we pay the balance and have indicated that they will not replace the silver-toned hinges with the brass hardware as per the spec sheet (see attached).Bureau Response
Date: 07/20/2023
Kevin *****
Window Nation, LLC
**** ********* ** *** ***
******* ** *****
Dear Kevin *****:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 7/19/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATIONCustomer Information:Danette *********** ********** ******
******** ** *****Daytime Phone: ###-###-####
E-mail: ************************The details of this matter are as follows:Complaint Involves:
Service IssuesCustomer’s Statement of the Problem:
Paperwork for french door installation was signed March 14, 2022
Amount paid to Window Nation thus far: $4,222.00
Balance due to Window Nation: $2510.00
When Window Nation installed french doors, they installed with silver-toned hinges. The contract/spec sheet specified that all hardware be shiny brass. We paid window Nation $4222.00 the day of installation and agreed that we would pay the balance once the hinges were replaced to include brass hinges. The installer agreed and said that he would probably be out the following week to replace the hinges. After repeated calls to and email correspondence with Window Nation the hinges have not been replaced. We are happy to pay balance once hinges are replaced with brass colored hardware. Window Nation is now threatening legal action unless we pay the balance and have indicated that they will not replace the silver-toned hinges with the brass hardware as per the spec sheet (see attached).
Desired Settlement:
Other (requires explanation)
Finish the job; Finish the job
Bureau Response
Date: 07/20/2023
Danette ********
*** ********** ******
******** *** *****
Dear Danette ********:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 7/19/2023 against Window Nation, LLC. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Business Response
Date: 07/26/2023
Window Nation regrets the frustration surrounding the customer's project. Window Nation was able to speak to our customer on July 21, 2023, and has agreed to replace the hinges and placed an order for them on July 24, 2023. Window Nation will update the customer with an ETA as soon as we receive one. Window Nation appreciates our customers patience as we work on resolving this issue.Bureau Response
Date: 07/26/2023
Danette ********
*** ********** ******
********** *****
Dear Danette ********:
This message is in regard to your complaint submitted on 7/19/2023 against Window Nation, LLC. Your complaint was assigned ID *********
BBB has received a formal response
from Window Nation, LLC. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Window Nation regrets the frustration surrounding the customer's project. Window Nation was able to speak to our customer on July 21, 2023, and has agreed to replace the hinges and placed an order for them on July 24, 2023. Window Nation will update the customer with an ETA as soon as we receive one. Window Nation appreciates our customers patience as we work on resolving this issue.Bureau Response
Date: 07/31/2023
Kevin *****
Window Nation, LLC **** ********* ** *** ***
******* ** *****
Re: ID * ******** - Danette ********
Dear Kevin *****:
Thank you for your recent response to Danette ********. We have not yet heard from the consumer and are closing this case as answered.
Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau Response
Date: 07/31/2023
Danette ********
*** ********** ******
******* ** *****
Re: ID * ********* Window Nation, LLC
Dear Danette ********,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Initial Complaint
Date:07/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Window Nation calls our home every day to sell ************************** are not buying any windows. We asked them to stop calling and they wont, they are harassing usBusiness Response
Date: 07/07/2023
Window Nation apologizes to the customer for calling; however, this was a request by them for the possible purchase of new windows. Window Nation has removed their phone number as of July 7, 2023, and hopes the homeowner keeps us in mind for the next home improvement project.Initial Complaint
Date:07/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our windows were installed on 6/22/2023. Our original date was about a week and a half prior to that. The company reached out to us the night before to reschedule. They stated there was a family emergency. We understood things happen and rescheduled. The contract was for all new windows throughout the entire house and we changed out our bay window for a large picture window. When I arrived home, the first thing I noticed was not the beautiful picture window. It was the destruction of our garden. I can only assume there is to be some damage expected because they need to walk in and out to get the windows. There was a clear disregard for the lawn and garden. It was obvious there were no attempts made to avoid my newly planted bushes and flowers (I had to plant them and couldnt wait any longer; the rescheduling of the windows was pushing everything back). Looking at the space, you can see the window was not lifted and it was pulled across the entire garden, ripping out the plants ROOTS AND ALL. There was nothing left of my garden other than scattered leaves and branches. I immediately reached out to the salesman who sold us the windows a well as the woman who rescheduled out appointment. After about 2 days I still had not heard back from anyone and reached out again. Several days later, nothing. I did the live chat on their website and was instructed to fill out a "contact us" form with my complaint. About a day or so later, they reached out and told us the production manager would be calling us in 1-2 days. 5 days later we did not hear anything and called back. They informed us the information was in our file but they would resend it, asking us to wait another 1-2 days. We are now at 2 weeks without hearing from ANYONE. I'm at a loss and don't know what to do. This is extremely frustrating and I'm disgusted when I hear their commercials on the radio. PLEASE HELP!Bureau Response
Date: 07/06/2023
Kevin *****
Window Nation, LLC
**** ********* ** *** ***
******* ** *****
Dear Kevin *****:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 7/6/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATIONCustomer Information:Mallory ********** ** *****Daytime Phone: ***** *******
E-mail: ***************The details of this matter are as follows:Customer’s Statement of the Problem:
Our windows were installed on 6/22/2023. Our original date was about a week and a half prior to that. The company reached out to us the night before to reschedule. They stated there was a family emergency. We understood things happen and rescheduled. The contract was for all new windows throughout the entire house and we changed out our bay window for a large picture window. When I arrived home, the first thing I noticed was not the beautiful picture window. It was the destruction of our garden. I can only assume there is to be some damage expected because they need to walk in and out to get the windows. There was a clear disregard for the lawn and garden. It was obvious there were no attempts made to avoid my newly planted bushes and flowers (I had to plant them and couldnt wait any longer; the rescheduling of the windows was pushing everything back). Looking at the space, you can see the window was not lifted and it was pulled across the entire garden, ripping out the plants ROOTS AND ALL. There was nothing left of my garden other than scattered leaves and branches. I immediately reached out to the salesman who sold us the windows a well as the woman who rescheduled out appointment. After about 2 days I still had not heard back from anyone and reached out again. Several days later, nothing. I did the live chat on their website and was instructed to fill out a "contact us" form with my complaint. About a day or so later, they reached out and told us the production manager would be calling us in 1-2 days. 5 days later we did not hear anything and called back. They informed us the information was in our file but they would resend it, asking us to wait another 1-2 days. We are now at 2 weeks without hearing from ANYONE. I'm at a loss and don't know what to do. This is extremely frustrating and I'm disgusted when I hear their commercials on the radio. PLEASE HELP!
Desired Settlement:
Billing Adjustment
Bureau Response
Date: 07/06/2023
Mallory *********
, *** *****
Dear Mallory *********:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 7/6/2023 against Window Nation, LLC. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ***** ********Business Response
Date: 07/11/2023
Window Nation apologizes that our customer has had any issues with their project. Window Nation did speak to our customer on July 6, 2023. and we issued them a gift card for $250.00 on July 6, 2023, for damage to their property during the installation of their new windows. Window Nation appreciates our customers and hopes they have many years of enjoyment with their new windows.Bureau Response
Date: 07/11/2023
Mallory *********
*** *****
Dear Mallory *********:
This message is in regard to your complaint submitted on 7/6/2023 against Window Nation, LLC. Your complaint was assigned ID *********BBB has received a formal response
from Window Nation, LLC. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************
Sincerely,Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Window Nation apologizes that our customer has had any issues with their project. Window Nation did speak to our customer on July 6, 2023. and we issued them a gift card for $250.00 on July 6, 2023, for damage to their property during the installation of their new windows. Window Nation appreciates our customers and hopes they have many years of enjoyment with their new windows.Bureau Response
Date: 07/16/2023
Kevin *****
Window Nation, LLC
**** ********* ** *** ***
******* ** *****
Re: ID * ******** - Mallory *********
Dear Kevin *****:
Thank you for your recent response to Mallory *********. We have not yet heard from the consumer and are closing this case as answered.
Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau Response
Date: 07/16/2023
Mallory *********
** *****
Re: ID * ********- Window Nation, LLC
Dear Mallory *********,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Initial Complaint
Date:07/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a quote on June 21, 2023 for the purchase of new windows. I was upfront and honest with the salesman that we were meeting with other competitors to get pricing options. The salesman offered a preapproval financing option and stated that it was a preapproval and nothing would be charged until installation. On June 23, 203 the salesman said they could get us another $13,750 in credit. At which time I told him that we were weighing our options and would get back to him. I had other quotes to review and never signed anything to continue using this company. After meeting with 5 different companies to receive quotes, we opted to go with another company on June 27, 2023 we decided to go with a competitor, due to pricing, quality, and reviews. On June 29, 2023, my husband and I received a credit card in the mail from a bank in the name of Window nation. I called the bank and disputed the credit card for which we never authorized opening this account and to remove from my credit report. On July 1, 2023 both myself and my husband received additional credit cards from a bank with the name Window Nation on them. I called the bank today and disputed the cards at which point I was told the cards were already charged a balance and it was showing on my credit report as being due. So instead of canceling the cards, I have to file a dispute with the credit card company and file a fraud claim which can take up to 60 days and is still showing on my credit report. I am extremely disappointed and will not recommend this company to anyone.Business Response
Date: 07/05/2023
Window Nation apologizes to our customer for any confusion or frustration after they had one of our sales representatives to their home. We would like to, however, clear up a few matters that our customer stated as we do not want them to be misled or misinformed. When our customer had a sales representative at their home, they signed a contract to purchase windows from Window Nation. The customer elected to attempt to secure financing through 3rd party banking institutions, as we do not offer in house financing plans. Window Nation was able to secure financing for our customer, which would cover the total project costs, through two separate banking institutions. Our customer signed a credit application which allowed our finance department to attempt to secure financing, as is standard with our customers who choose to finance their project.
Our customer did opt to cancel their contract within the contractual rescission period, which Window Nation has honored and thus no charges are being issued to the customer. The banking institutions who had offered our customer financing should have already received notice of the cancellation and therefore will not charge the customer any amount for their ********************** agreement. Each banking institution that offers lending has the potential to mail their customers credit cards almost immediately with which the customer can make additional purchases if they so choose. However, that is entirely with the banking institution and not Window Nation.
Finally, our customer is correct that we are unable to fix the customer's credit report. Once the customer signed a credit application, that gave Window Nation the right to attempt to secure financing regardless of the outcome (as with any financing plans and any business). The customer would have to file a dispute with the credit bureau(s) if they'd like to try to have the "hit" removed from their credit report, however Window Nation would like to reiterate that our customer will not receive any charges from our company. Our hope is that the banking institutions will quickly remedy their systems to appropriately reflect this matter and ensure that our customer sees a $0 balance.
We wish them the best of luck on their future home purchases.
Initial Complaint
Date:07/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
we purchased all new windows for our home with window nation. we were promised a warranty and now the company will not help. we have had techs visit the home several times and the problems are still occurring. window nation wanted to charge me $200 to replace a freaking window screen. one window screen for $200 and this was specifically included in the warranty for $0.also, we still have a leaking between the front windows.also, the sliding windows have constantly been a problem opening them. this is a severe safety issue because they are too difficult for us to open. if there would be a fire, we worry that we would not be able to open the sliding windows! :(Customer Answer
Date: 07/05/2023
Dear ******** and ******* ********,
Thank you for your recent payment. The following order has been paid in full:
Sale ID: *******
Sale Name: Windows : ********, ********
Sold Price: $5,949.00
Total Received: $5,949.00
Balance Due: $0.00
You may keep this email for your records.
Thank You,
Window Nation
*****************************************
*****************
**
Phone: **************
****************************Business Response
Date: 07/11/2023
Window Nation apologizes to our customers for any frustration they've experienced since they purchased windows. Window Nation did reach out to our customers on July 5, 2023, to address any issues that they may be experiencing. The customer did reply to an email we had also sent saying that they were looking for a refund. Unfortunately, we are unable to provide them with a refund for a serviceable issue. Window Nation did reach out again on July 11, 2023, and will continue to follow up with our customers to set up a service date and address any issues they are experiencing.Customer Answer
Date: 07/11/2023
Complaint: 20264961
I am rejecting this response because: the sliding windows do not open normally and this is a severe fire safety hazard. I am tired of waiting for you to resolve this for years. Also I havent received my replacement window screen. I will go to the local and national tv media so people know not to buy these windows. Because they will be trapped inside their home and die if theres a fire!!
Sincerely,
Mr *******Customer Answer
Date: 07/12/2023
I have not spoken to anyone from window nation. I am still waiting for the refund or for them to reinstall new windows that actually open properlyBusiness Response
Date: 07/14/2023
Window Nation apologizes that our customer has had any issues with their project. Window Nation's last contact was with our customer on May 26, 2023, where we were working with them on finding a solution to their requests for screens. Window Nation reached out to our customer on July 5, 2023, and July 11, 2023, and sent a text message on July 13, 2023, to discuss any service needed. Window Nation stands by its product and looks forward to helping resolve any issues that the customer is having with their *********************.Business Response
Date: 07/19/2023
Window Nation apologizes to our customers for the lengthy delay in resolving their concerns. Window Nation did speak with them and set a service date of August 1, 2023. Window Nation appreciates our customer's patience and will continue to follow up until they are completely satisfied.Customer Answer
Date: 07/25/2023
Window nation never provided me with a refund and never gave me a replacement screen. This was promised to me in the contract. Please help!Customer Answer
Date: 08/05/2023
Window nation sent a technician to try and resolve some issues, however he did not bring a replacement screen with him. When will I receive that? It was included in my original contract. If this is not resolved with the Bbb, we will have to ask MHIC to assist in this matter. Thank you.
Business Response
Date: 08/16/2023
Window Nation thanks the customer for their patience during this process of completing their project. We do have an *** for their screen of September 7, 2023. Window Nation thanks the customer for allowing us to resolve the issue.
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