Business Profile

Pest Control Services

Home Paramount Pest Control

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Home Paramount Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

35 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/21/23, I received an invoice for a service I did not receive. As you can see on the invoice, the time in shows 7:19 PM and the time out shows 7:23 pm. I was at home on 9/20 and no one came by for a service. Additionally, I've been there when a tech has come out and it take more than four minutes just to get the equipment off the truck. When I called and spoke with Mary (tech) ********** about this, he said clearly, he looked at her GPS and in fact, she had not come to my home for this service as stated on 9/20 and asked me if i wanted them to come back out. I said sure but not her and that i would call to schedule so I could make sure I was there. A few days later, on 9/25, I decided to cancel the service all together because I had received a text from Mary after I told her super that I wanted no contact from her. I sent an email to ****** ***, an employee of HPPC advising to cancel. On Friday, October 20, I received via email, a statement showing a past due balance of $55 for the service date 9/20 (that never happened). First off, the tech committed ****** I don't know how they're handling that, if at all, but I'd have her prosecuted if I could. Since I can never get a direct person when calling and I haven't received a call back from them since my last call on 10/23/23, I want them to confirm, in writing, my contract has been cancelled with the effective date and that this bogus invoice is voided , leaving me no amount due to them. I'm extremely disappointed that this company would employ someone who not only can't be trusted but has caused them to lose a customer and leaving such a dark cloud hanging over them. I don't trust anyone at this company now and I will never, ever, recommend them. If anything, I'm warning consumers to **** *** **** *** ****!
Business Response
Date: 11/01/2023
Home Paramount has reached customer by phone has amicably come to an agreement.

Customer Answer
Date: 11/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20775404, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:10/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had bees in my house for over a week. I’ve had a contract with Home Paramount for 10+ years and they have done nothing. The bees are going in & out my roof shingles above my front porch. ONE story. I am so angry about the service I am NOT receiving. I have bees flying around my house, kids and pets in my house. Absolutely horrible
Business Response
Date: 10/03/2023
Today, October 3, 2023, Home Paramount's Regional Manager went to Ms. *********** property to assess the situation with the bees. He treated and serviced all entry points and spoke with the customers. He also advised them to contact him directly and let him know if the treatment did not work. The Regional Manager indicated that the customers were satisfied with the treatment and service today.
Customer Answer
Date: 10/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The 11 days I had bees flying in my house and the 20+ phones calls I had to make just to get a tech here was absurd. Horrible customer service and care.

Sincerely,

Cyndi Diethrich
Initial Complaint
Date:08/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like a full refund of $800 for the conventional bed bug treatment purchased on June 20, 2023 from Home Paramount Pest Control. I've documented my concerns and ask that you please investigate this situation. I'm happy to provide additional info.

I initially paid discounted amount of $1,900 for thermal remediation and $100 more for cold-pressed neem oil that was added to 20 bags of my personal items on March 20, 2023. Was scheduled for a 2-week follow-up inspection and additional insecticide spray on April 3rd. No one was confirmed so after several calls to Paramount Home Pest Control, I was scheduled for April 22nd treatment - when the 30 day guarantee would no longer be valid. The rep used a really mild chemical treatment so we weren’t asked to leave the house after walls and floorboards were sprayed.

In June, I was laying in bed when I saw two small bugs run across my pillow and immediately knew my suspicions were true – the bed bugs were still alive in our home. This is what led to me scheduling and paying an additional $800 on June 20th – this time for the conventional bed bug treatment, that included a much stronger insecticide.

Rep treated our home on Fri, June 23rd but was a "no show" for the one-week follow-up treatment on June 30th, July 3rd and July 6th. I was told their online system indicated that a ghost appearance was made to the home the afternoon of July 6th (I have cameras to prove no one showed), so I demanded to get the name and number of their Maryland office so I could call them directly.

Supervisor Mike ***** inspected bunki board bed riser (which was trashed because bed bugs were found inside), along with fabric covered chair on Sat, July 8th. He finally confirmed that the grouping of black dots was in fact bed bug excrement and said he had a more concentrated spray that would surely decimate bugs + eggs. If service had been properly provided during the 30-day guarantee, it wouldn’t have been necessary to incur more fees. Thnx
Bureau Response
Date: 08/03/2023
Judy *****
Home Paramount Pest Control

*** ********* **
********* ** *****

Dear Judy *****:



Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 8/1/2023 and was assigned an ID of *********

How do I take care of this?

Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: ***************

What should I include in my response?

Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.

Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

What will happen if I do not submit a response and what can I expect to happen next?

If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?

We look forward to helping you and your customer work toward an amicable resolution.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

CUSTOMER EXPERIENCE INFORMATION

Customer Information:

Felicia *****

, ** *****

Daytime Phone: ###-###-####
E-mail: ****************

The details of this matter are as follows:

Complaint Involves:
Refund Or Exchange Issues

Customer’s Statement of the Problem:

I would like a full refund of $800 for the conventional bed bug treatment purchased on June 20, 2023 from Home Paramount Pest Control. I've documented my concerns and ask that you please investigate this situation. I'm happy to provide additional info.

I initially paid discounted amount of $1,900 for thermal remediation and $100 more for cold-pressed neem oil that was added to 20 bags of my personal items on March 20, 2023. Was scheduled for a 2-week follow-up inspection and additional insecticide spray on April 3rd. No one was confirmed so after several calls to Paramount Home Pest Control, I was scheduled for April 22nd treatment - when the 30 day guarantee would no longer be valid. The rep used a really mild chemical treatment so we weren’t asked to leave the house after walls and floorboards were sprayed.

In June, I was laying in bed when I saw two small bugs run across my pillow and immediately knew my suspicions were true – the bed bugs were still alive in our home. This is what led to me scheduling and paying an additional $800 on June 20th – this time for the conventional bed bug treatment, that included a much stronger insecticide.

Rep treated our home on Fri, June 23rd but was a "no show" for the one-week follow-up treatment on June 30th, July 3rd and July 6th. I was told their online system indicated that a ghost appearance was made to the home the afternoon of July 6th (I have cameras to prove no one showed), so I demanded to get the name and number of their Maryland office so I could call them directly.

Supervisor Mike ***** inspected bunki board bed riser (which was trashed because bed bugs were found inside), along with fabric covered chair on Sat, July 8th. He finally confirmed that the grouping of black dots was in fact bed bug excrement and said he had a more concentrated spray that would surely decimate bugs + eggs. If service had been properly provided during the 30-day guarantee, it wouldn’t have been necessary to incur more fees. Thnx

Desired Settlement:
Refund

Bureau Response
Date: 08/03/2023
Judy *****
Home Paramount Pest Control

*** ********* **
********* ** *****

Dear Judy *****:



Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 8/1/2023 and was assigned an ID of *********

How do I take care of this?

Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: 20###-###-####C

What should I include in my response?

Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.

Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

What will happen if I do not submit a response and what can I expect to happen next?

If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?

We look forward to helping you and your customer work toward an amicable resolution.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

CUSTOMER EXPERIENCE INFORMATION

Customer Information:

Felicia *****

* ** *****

Daytime Phone: ###-###-####
E-mail: ****************

The details of this matter are as follows:

Complaint Involves:
Refund Or Exchange Issues

Customer’s Statement of the Problem:

I would like a full refund of $800 for the conventional bed bug treatment purchased on June 20, 2023 from Home Paramount Pest Control. I've documented my concerns and ask that you please investigate this situation. I'm happy to provide additional info.

I initially paid discounted amount of $1,900 for thermal remediation and $100 more for cold-pressed neem oil that was added to 20 bags of my personal items on March 20, 2023. Was scheduled for a 2-week follow-up inspection and additional insecticide spray on April 3rd. No one was confirmed so after several calls to Paramount Home Pest Control, I was scheduled for April 22nd treatment - when the 30 day guarantee would no longer be valid. The rep used a really mild chemical treatment so we weren’t asked to leave the house after walls and floorboards were sprayed.

In June, I was laying in bed when I saw two small bugs run across my pillow and immediately knew my suspicions were true – the bed bugs were still alive in our home. This is what led to me scheduling and paying an additional $800 on June 20th – this time for the conventional bed bug treatment, that included a much stronger insecticide.

Rep treated our home on Fri, June 23rd but was a "no show" for the one-week follow-up treatment on June 30th, July 3rd and July 6th. I was told their online system indicated that a ghost appearance was made to the home the afternoon of July 6th (I have cameras to prove no one showed), so I demanded to get the name and number of their Maryland office so I could call them directly.

Supervisor Mike ***** inspected bunki board bed riser (which was trashed because bed bugs were found inside), along with fabric covered chair on Sat, July 8th. He finally confirmed that the grouping of black dots was in fact bed bug excrement and said he had a more concentrated spray that would surely decimate bugs + eggs. If service had been properly provided during the 30-day guarantee, it wouldn’t have been necessary to incur more fees. Thnx

Desired Settlement:
Refund

Bureau Response
Date: 08/03/2023
Felicia *****

* *** *****

Dear Felicia *****:

Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/1/2023 against Home Paramount Pest Control. Your complaint was assigned ID *********

Now that I have filed, what is the next step?

We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.

What if I do not agree with the response from the business?

It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org

What happens if a business does not respond?

BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.

Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Bureau Response
Date: 08/03/2023
Felicia *****

* *** *****

Dear Felicia *****:

Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/1/2023 against Home Paramount Pest Control. Your complaint was assigned ID *********

Now that I have filed, what is the next step?

We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.

What if I do not agree with the response from the business?

It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org

What happens if a business does not respond?

BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.

Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Bureau Response
Date: 08/10/2023
Judy *****
Home Paramount Pest Control
*** ********* **
********** ** *****

Dear Judy *****:

This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/1/2023 and was assigned an ID of *********

BBB forwarded you a complaint filed by Felicia *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.

We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.



If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: 20###-###-####C

Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

We look forward to your prompt attention to this matter.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

CUSTOMER EXPERIENCE INFORMATION

Customer Information:

Felicia *****

* ** *****

Daytime Phone: ###-###-####
E-mail* ****************

The details of this matter are as follows:

Complaint Involves:
Refund Or Exchange Issues

Customer’s Statement of the Problem:

I would like a full refund of $800 for the conventional bed bug treatment purchased on June 20, 2023 from Home Paramount Pest Control. I've documented my concerns and ask that you please investigate this situation. I'm happy to provide additional info.

I initially paid discounted amount of $1,900 for thermal remediation and $100 more for cold-pressed neem oil that was added to 20 bags of my personal items on March 20, 2023. Was scheduled for a 2-week follow-up inspection and additional insecticide spray on April 3rd. No one was confirmed so after several calls to Paramount Home Pest Control, I was scheduled for April 22nd treatment - when the 30 day guarantee would no longer be valid. The rep used a really mild chemical treatment so we weren’t asked to leave the house after walls and floorboards were sprayed.

In June, I was laying in bed when I saw two small bugs run across my pillow and immediately knew my suspicions were true – the bed bugs were still alive in our home. This is what led to me scheduling and paying an additional $800 on June 20th – this time for the conventional bed bug treatment, that included a much stronger insecticide.

Rep treated our home on Fri, June 23rd but was a "no show" for the one-week follow-up treatment on June 30th, July 3rd and July 6th. I was told their online system indicated that a ghost appearance was made to the home the afternoon of July 6th (I have cameras to prove no one showed), so I demanded to get the name and number of their Maryland office so I could call them directly.

Supervisor Mike ***** inspected bunki board bed riser (which was trashed because bed bugs were found inside), along with fabric covered chair on Sat, July 8th. He finally confirmed that the grouping of black dots was in fact bed bug excrement and said he had a more concentrated spray that would surely decimate bugs + eggs. If service had been properly provided during the 30-day guarantee, it wouldn’t have been necessary to incur more fees. Thnx

Desired Settlement:
Refund

Additional Comments from Consumer:

Business Response
Date: 08/14/2023
Home Paramount has reviewed the customer's account history. The customer received all of the contracted services under the Agreement executed in March and also under the Agreement executed in June. The customer still owes Home Paramount $800 for the agreed upon services rendered under the June Agreement for bed bug treatment.
Bureau Response
Date: 08/14/2023
Felicia *****

*** *****

Dear Felicia *****:

This message is in regard to your complaint submitted on 8/1/2023 against Home Paramount Pest Control. Your complaint was assigned ID *********

BBB has received a formal response
from Home Paramount Pest Control. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

Home Paramount has reviewed the customer's account history. The customer received all of the contracted services under the Agreement executed in March and also under the Agreement executed in June. The customer still owes Home Paramount $800 for the agreed upon services rendered under the June Agreement for bed bug treatment.
Customer Answer
Date: 08/14/2023

Complaint: ********

I am rejecting this response because I am shocked by the response from Home Paramount Pest Control. I never said that they did not perform the second round of service. My complaint is that the second round of service and additional payment would not have been necessary had they completed the first round properly and did not intentionally run out the 30 day clock by saying they thought I was scheduled and it was a mistake on their part (which I believed at the moment, but now I think twice about every conversation I had with them).
Paramount has a policy that they will not schedule you for service until you pay in advance (please see attached receipts and email responses). Ironically, I also received a letter on 8.12.23 stating that I was 45 days past due for an $800 payment that was made in June 2023. I am attaching a copy of the $800 payment that was made via my Capital One card, a receipt provided by Home Paramount and a copy the email response I received from them once I was able to schedule bed bug treatment.
As I stated before, I have worked with this company for close to two decades and now they appear to have poor practice with their service and clearly are not concerned with me as a customer. This makes me question whether or not I should continue with pest control (a quarterly service) as well as the termite bait system I recently renewed for $350 this summer.

Sincerely,

Felicia *****
Bureau Response
Date: 08/15/2023
Judy *****
Home Paramount Pest Control
*** ********* **
********* ** *****

Dear Judy *****:

This message is in regard to a complaint submitted to the BBB about your business on 8/1/2023 by Felicia *****. This complaint was assigned ID *********

Why am I receiving another letter regarding this complaint?

We recently received additional correspondence from the consumer in the above-referenced case. The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.

How do I see the new information?

If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: 20###-###-####C

What should I include in my response to the consumers rebuttal?

Please respond to the additional information that has been provided by the consumer. If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence. Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

In the interest of time and good customer relations, please respond within 5 calendar days.

How many more times will I have to respond to this complaint?

We appreciate the response you have already provided and our goal is to minimize back-and-forth communication. The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification. By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward.

Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.

We look forward to your prompt attention to this matter.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM CONSUMER:

Complaint: ********

I am rejecting this response because I am shocked by the response from Home Paramount Pest Control. I never said that they did not perform the second round of service. My complaint is that the second round of service and additional payment would not have been necessary had they completed the first round properly and did not intentionally run out the 30 day clock by saying they thought I was scheduled and it was a mistake on their part (which I believed at the moment, but now I think twice about every conversation I had with them).
Paramount has a policy that they will not schedule you for service until you pay in advance (please see attached receipts and email responses). Ironically, I also received a letter on 8.12.23 stating that I was 45 days past due for an $800 payment that was made in June 2023. I am attaching a copy of the $800 payment that was made via my Capital One card, a receipt provided by Home Paramount and a copy the email response I received from them once I was able to schedule bed bug treatment.
As I stated before, I have worked with this company for close to two decades and now they appear to have poor practice with their service and clearly are not concerned with me as a customer. This makes me question whether or not I should continue with pest control (a quarterly service) as well as the termite bait system I recently renewed for $350 this summer.

Sincerely,

Felicia *****
Business Response
Date: 08/16/2023
Ms. ***** did pay in full via credit card on June 20, 2023. However, on July 31, 2023, she filed a dispute with her credit card company, of which Home Paramount received notice on August 2, 2023. Accordingly, because the chargeback was filed by Ms. *****, the charges were reversed and the funds have been removed from Home Paramount's account.
Bureau Response
Date: 08/16/2023
Felicia *****

*** *****

Dear Felicia *****:

This message is in regard to your complaint submitted on 8/1/2023 against Home Paramount Pest Control. Your complaint was assigned ID *********

BBB has received a formal response
from Home Paramount Pest Control. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

Ms. ***** did pay in full via credit card on June 20, 2023. However, on July 31, 2023, she filed a dispute with her credit card company, of which Home Paramount received notice on August 2, 2023. Accordingly, because the chargeback was filed by Ms. *****, the charges were reversed and the funds have been removed from Home Paramount's account.
Customer Answer
Date: 08/17/2023

Complaint: ********

I am rejecting this response because why would Home Paramount Pest Control request payment on a dispute that is still pending? Why is Home Paramount Pest Control refusing to accept responsibility for purposely ignoring the 30 day guarantee when they could have provided a second treatment but pretended to have scheudling issues? The credit card dispute and the BBB complaint were submitted on the same day with the goal of Home Paramount Pest Control agreeing that they provided poor customer service, intentionally missed multiple scheduled appointments, refused to do a thorough inspection of my headboard, bed bunki bed riser and chair (where the bed bugs continue to thrive and attack me) and confirm that the refund was necessary. So, the new invoice they generated on August 12th was due to the reversal requested on July 31st - which does not make payment 45 days past due - just a request for them to accept responsibility and allow me to be reimbursed for a poorly executed treatment plan.
I prepared my home (as outlned in the attached handout), I threw away furniture and bedding (my choice to try to eliminate the infestation that continued months after the initial heat treament), I continue to wash/dry all of my clothes and linen on high heat and I use a blow dryer on all of my clothes and bags when I come home from work so that I am not transporting anything into our home. So, I'm absolutely appauled that an almost 20 year business relationship is now ruined because of Home Paramount Pest Control's refusal to accept the 5 months of trauma they caused me and my family.
Lastly, I'm attaching the two contracts, just so BBB and Home Paramount Pest Control is aware of what was responsible for both parties and how the company failed miserably to provide services promised to me. I'm also attaching 1) presentation slides I had taped to each bedroom door and reviewed with the three Home Paramount Pest Control reps that came to our home on March 20,2023 and 2) list of questions I had for the April 5th inspection but Michael, nor any other Home Paramount Pest Control representative came to our home for the bed bug inspection and spray treament.
So let's close this complaint by having Home Paramount Pest Control accept fault, agree to the credit card reversal and not try to bill me a second time for $800 and instead note "no payment due, balance is now $0.00".
Sincerely,

Felicia *****
Bureau Response
Date: 08/17/2023
Judy *****
Home Paramount Pest Control
*** ********* **
********* ** *****

Dear Judy *****:

This message is in regard to a complaint submitted to the BBB about your business on 8/1/2023 by Felicia *****. This complaint was assigned ID ********.

Why am I receiving another letter regarding this complaint?

We recently received additional correspondence from the consumer in the above-referenced case. The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.

How do I see the new information?

If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

What should I include in my response to the consumers rebuttal?

Please respond to the additional information that has been provided by the consumer. If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence. Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

In the interest of time and good customer relations, please respond within 5 calendar days.

How many more times will I have to respond to this complaint?

We appreciate the response you have already provided and our goal is to minimize back-and-forth communication. The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification. By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward.

Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.

We look forward to your prompt attention to this matter.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM CONSUMER:

Complaint: ********

I am rejecting this response because why would Home Paramount Pest Control request payment on a dispute that is still pending? Why is Home Paramount Pest Control refusing to accept responsibility for purposely ignoring the 30 day guarantee when they could have provided a second treatment but pretended to have scheudling issues? The credit card dispute and the BBB complaint were submitted on the same day with the goal of Home Paramount Pest Control agreeing that they provided poor customer service, intentionally missed multiple scheduled appointments, refused to do a thorough inspection of my headboard, bed bunki bed riser and chair (where the bed bugs continue to thrive and attack me) and confirm that the refund was necessary. So, the new invoice they generated on August 12th was due to the reversal requested on July 31st - which does not make payment 45 days past due - just a request for them to accept responsibility and allow me to be reimbursed for a poorly executed treatment plan.
I prepared my home (as outlned in the attached handout), I threw away furniture and bedding (my choice to try to eliminate the infestation that continued months after the initial heat treament), I continue to wash/dry all of my clothes and linen on high heat and I use a blow dryer on all of my clothes and bags when I come home from work so that I am not transporting anything into our home. So, I'm absolutely appauled that an almost 20 year business relationship is now ruined because of Home Paramount Pest Control's refusal to accept the 5 months of trauma they caused me and my family.
Lastly, I'm attaching the two contracts, just so BBB and Home Paramount Pest Control is aware of what was responsible for both parties and how the company failed miserably to provide services promised to me. I'm also attaching 1) presentation slides I had taped to each bedroom door and reviewed with the three Home Paramount Pest Control reps that came to our home on March 20,2023 and 2) list of questions I had for the April 5th inspection but Michael, nor any other Home Paramount Pest Control representative came to our home for the bed bug inspection and spray treament.
So let's close this complaint by having Home Paramount Pest Control accept fault, agree to the credit card reversal and not try to bill me a second time for $800 and instead note "no payment due, balance is now $0.00".
Sincerely,

Felicia *****
Business Response
Date: 08/17/2023
In the spirit of compromise and in a good faith effort to resolve this, Home Paramount will not dispute or challenge the credit card reversal and will not bill Ms. ***** for the $800.00. Her balance due is $0.00.
Bureau Response
Date: 08/18/2023
Felicia *****

*** *****

Dear Felicia *****:

This message is in regard to your complaint submitted on 8/1/2023 against Home Paramount Pest Control. Your complaint was assigned ID ********.

BBB has received a formal response
from Home Paramount Pest Control. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

In the spirit of compromise and in a good faith effort to resolve this, Home Paramount will not dispute or challenge the credit card reversal and will not bill Ms. ***** for the $800.00. Her balance due is $0.00.
Customer Answer
Date: 08/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am appreciative that Home Paramount Pest Control (website address - www.homeparamount.com) responded with "In the spirit of compromise and in a good faith effort to resolve this, Home Paramount will not dispute or challenge the credit card reversal and will not bill Ms. ***** for the $800.00. Her balance due is $0.00."
I also thank BBB for a smooth and expeditious process.
Sincerely,

Felicia *****
Bureau Response
Date: 08/20/2023
Judy *****
Home Paramount Pest Control

*** ********* **
********** ** *****

Dear Judy *****:

This message is in regard to a complaint submitted to BBB about your business on 8/1/2023 by Felicia *****. This complaint was assigned ID ********.

BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.

If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.

Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am appreciative that Home Paramount Pest Control (website address - www.homeparamount.com) responded with "In the spirit of compromise and in a good faith effort to resolve this, Home Paramount will not dispute or challenge the credit card reversal and will not bill Ms. ***** for the $800.00. Her balance due is $0.00."
I also thank BBB for a smooth and expeditious process.
Sincerely,

Felicia *****
Bureau Response
Date: 08/20/2023
Felicia *****

** *****

Dear Felicia *****,

This message is regarding Complaint ID # ********- Home Paramount Pest Control

Thank you for using BBB Serving Greater Maryland to assist you in the resolution of your complaint. If you were pleased with the free service you received, you might consider a tax-deductible donation to the BBB Maryland Foundation.

Your BBB® is a leader in providing a variety of educational outreach programs to help prevent members of our community from becoming victims of untrustworthy transactions and scams. Below is a brief sample of the many free services your BBB provides to the Maryland community:

* BBB Shred Day: Did you know Maryland ranks 9th in the country for Identity Theft victims? BBB Serving Greater Maryland provides free annual document shredding to all Maryland residents to help fight this rising statistic.

* BBB Military LINE: Military members and their families are a favorite target of scam artists and unscrupulous businesses. BBB Serving Greater Maryland partners with Ft. Meade, Aberdeen Proving Ground and other military resources to offer educational programs to keep our service members protected and informed.

* BBB Outsmarting Investment Fraud: Most people are familiar the words' Ponzi scheme's or shell company's;, but may not know how identify them. BBB has partnered with FINRA (Financial Industry Regulatory Authority) to educate Maryland residents & senior citizens about the psychology of fraudsters and the tactics used to swindle life savings

Your tax-deductible donation will help ensure these services continue to be provided to your local community.

Follow the link below to make a secure online donation:

****************

If you would prefer to donate by check, please make checks payable to the "BBB Educational Foundation" and send via postal mail to:

BBB Serving Greater Maryland

Attn: BBB Maryland Foundation

*** ** ***** **** *** ****
********** ** *****

The BBB Maryland Foundation is a 501 (c) 3 charitable organization funded solely through donations and receives no state or federal money. Our federal ID number is **********. Your time and consideration is greatly appreciated!

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Initial Complaint
Date:08/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around April time frame i contacted Home Paramount Pest Control to capture 2 snakes in my yard. They arrived and spoke to my husband and I on action they could take to get rid of the snakes. They indicated no fee would be charged until the snakes were caught and the work was complete. The only action taken was placement of sticky pads, which temporarily captured one of the snakes until it got away. A contract was written to seal up the entry points which would cost a total of $1294.00. A couple of weeks went by with no action or contact from Home Paramount, with the exception of a bill of $1294.13. Orkin, another Pest Control Services, showed up and caught the snakes and took care of the entry points. Home Paramount only contact was to collect a debt of $1294.13 for work they did not complete. I explained to Home Paramount I was willing to pay for the visit for laying the sticky pads but not for the contracted amount of $1294.13 for work they did not perform. I later received a call from someone at Home Paramount asking me how much I was willing to pay for the service they did provide (laying sticky pads). I asked the caller for the cost of the sticky pads. The caller indicated $200.00. I asked him to send me an invoice to reflect that amount and I would pay it. I continue to receive a statement for the amount of $1294.13. On July 26, I received a notice from a Debt Collector A.R.M. We're requesting the company only charge us for the services they provided. As of this date, they are still trying to collect the amount for services no rendered. From where I stand this is called fraud. If there's any suggestions BBB can offer on what action I can take to clear this matter up with Home Paramount I'm open to it. Please advise!
Business Response
Date: 08/11/2023
Home Paramount has reviewed this account. Regardless of work performed, we have decided in good faith to remove all charges for this customer 8/11/2023 and therefore no payment is required.
Initial Complaint
Date:07/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My elderly mother is selling her home. The wood destroying insect report was requested by the buyer. The Home Paramount inspector lied to my mother and told her she had termites and ********* ants. He sold her a remiediation for ******* today knowing that she had to take care of this for closing. He did not go through her realtor but instead showed her a handful of dirt and said these are termites sign here. He found no damages or termite tubes. He claimed to also find ********* ants but said he wont tell on her for that and said don't say anything because he would get in trouble. He then on the spot called the buyer and and advised him to add pressure to my elderly mother to sign.There are no termites in this home. There are no ********* ants. Termites exist on all land except where it is treated in the ground. Termites were not found in the ground or home but only what he claimed in his hand which could easily be found in any mulch or dirt from an untreated area. I myself have taken etymology courses prom ***************** and know this home would pass inspection from any honest pest control company. Home Paramount bullied my elderly mother with a hand full of dirt and no other evidence or report of termites. They scared her into giving them her credit card by calling the buyer on the spot with the threat of losing the sale of her home. They further proved they are dishonest by stating there are ********* ants but they won't tell the buyer if she signs for the ******* treatment immiediatly.
Business Response
Date: 08/11/2023
Home Paramount received this complaint from Mr. **** on 7/29/2023 and resolved this matter for his mother. This matter has been closed.
Initial Complaint
Date:07/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around June 17, 2023, Home Paramount was to treat my condominium unit at ******************************************** for bedbugs. Supposedly they did so, and the next procedure was to go back and reinspect to indicate whether treatment was effective or that it needed retreatment. This was scheduled for June 26. After that date, I called to get the status and talked to various people who either did not know the answer, referred me to the condo association for status and were collectively unhelpful. Ultimately, I talked to someone who may have been ***** who indicated that it had been reinspected on June 26 after all and that bedbugs were still found. That person further indicated that the supposed reinspection on that date required a waiting period until July 12 for another reinspection and a determination whether further treatment would be needed. Meanwhile, there obviously was a total loss of use of the unit until then. When that date came, ****** or ******* confirmed that a reinspection was indeed scheduled for that day. However, afterwards, again I could not get any confirmation as to the outcome of that reinspection. Finally, on July 17, ***** through the ******************** indicated by email that the whole episode had been a miscommunication and that the unit had in fact been reinspected without need for treatment and was at all times since then ready for habitation. As of that time, the company had been paid their full $350 fee by me, the customer.Based on that, I had guests to come on June 20 to stay a few days and on the second day of their visit, provided proof of the continued presence of bedbugs. In response to this, ***** just last Friday, July 21, promised to retreat either Saturday July 22 or Monday July 24 and would call me directly for status. As of this writing, I have no follow up.
Business Response
Date: 07/31/2023
This complaint was sent on 7/25/2023. Please advise Mr. ***** that service was rendered on 7/22/2023 and at that time no live bed bugs were found. No further services will be rendered and Home Paramount will not compensate him as requested. He may contact ******* at the The Atlantis for further information as needed.
Thank you.

Customer Answer
Date: 08/06/2023
This communication is the first that I had been informed that the company had responded. I certainly disagree with their assessment would have immediately responded if I had received their response.
Their response is a perfect illustration of the problem with their service in this case. Part of the problem was the constant deflection of my inquiries to ******* as they have even done in this response. As a paying customer I was owed at least the courtesy of direct communication when I made inquiries. In fact, it was this constant intersession between ***** and ******* and me that led to confusion as to when and whether treatment was completed.
The company is attempting to oversimplify the issue by now casually stating that service was completed on July 25. If these types of answers can be made in response to this complaint, they could have easily been made to me when I inquired instead of always referring me to ******* like they are still doing even in this response. This type of communication is ripe for the very confusion that occurred here when information passes through third parties.
What's conspicuously absent from their response is the fact that the process was started as early as June 17 and was to be followed up on June 26. (see June 20 email below) The issue is not that completion on July 25 was finally confirmed, again indirectly through *******. Instead, the problem is that more than a month was spent trying to confirm the outcome of the initial treatment, whether and when retreatment was needed or had occurred and when, the unit was clear of the problem, a month or more of canceling renters' reservations or refunding renter's money when it turned out that the information as to whether the unit was clear turned out to be incorrect.
. These inquiries received responses that varied between "the first treatment did not result in successful reinspection", "the reinspection revealed that there were still bedbugs and the reason confirmation of the unit being cleared could not be provided is because that reinspection resulted in a need for retreatment and that it will be until July 12 that another reinspection could be done", "the reason that there is no report for the July 12 reinspection is because that was all misinformation from the company and that the original June 17 date was the completion of treatment and that the unit was clear after all". (see July 13 email below)
Relying on that last representation from the company I allowed a rental around July 20 only to receive evidence from the renters that live bedbugs still existed. So now, the "incorrect" information about the original June 17 treatment was itself incorrect.
So, between June 17 and July 25, I lost money and nothing in the company's response has addressed how their deflection to *******, failure to follow up on treatment and non responsiveness to my inquiries directly and confusing information has not resulted in my loss of money.

From: *******, ***** <*********************************************************************>
Sent: Tuesday, June 20, 2023 3:45 PM
To: ******* ***** <**********************************************************>
Subject: RE: Unit 306

Hello *******, I can get the order from the treatment once its posted in our system, as for the followup it is typically done 1 week after treatment I have set up on 06/26/2023 for ***** let me know if that time works with you ?

istin Moore <**********************************************************>
To:*************************

Thu, Jul 13 at 3:39 PM

Good afternoon,

Home Paramount was not onsite yesterday. ****** stopped by this afternoon but he didnt perform any treatment services. ****** did indicate that you had called his office about the reinspection and requesting paperwork. The reinspection was done on 6/17/23 and I emailed you a copy of the paperwork. Ive attached another copy for your records. If you need additional paperwork, please let me know what information is needed and I will contact Home Paramount.

Thank you,

******* *****
Community Association Manager

Atlantis Condominium, Inc.
******************************************************************************************
************

Business Response
Date: 08/22/2023
Home Paramount contacted Mr. ***** on 8/21/2023 by email with a resolution.
Customer Answer
Date: 08/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, contingent on a commitment that any further need to use the services provided by the business for my specific unit will include direct communication with me for any questions or status of service and not handed off to the third-party condo association, as this hampers communication.
Sincerely,

J ******* *****
Business Response
Date: 09/21/2023
Mr. ***** has accepted our refund offer and his refund check has already been processed and mailed to him.
Initial Complaint
Date:07/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep dissatisfaction with the service provided on July 11, 2023, at my residence, pertaining to attic work and the resolution of a bat infestation problem. Despite the agreed-upon contract and a stated service fee of $5300, the delivered service fell severely short of the promised quality and scope.Our agreement outlined a complete removal of the old insulation, followed by the sanitization of the entire attic, the addition of new insulation, and the installation of a one-way bat door. Regrettably, only partial sanitization was conducted, specifically in one small area known for bat activity. This is inconsistent with our agreement, which clearly specified sanitizing the entire attic.Further, there was substantial damage caused during the service process. One of your team members unintentionally breached my ceiling, causing a shower of insulation debris into my closet, consequently damaging numerous items. This incident was not communicated to us until another team member discovered it during a final inspection, which I find troubling.When I queried the extent of the disinfection and requested a price reduction to reflect the uncompleted work, the workers proceeded to spray disinfectant over the newly installed insulation, a practice that is ineffective and incongruent with the agreed procedure of sanitizing the underlying wood.I also wish to highlight the significant delay and miscommunication regarding the repair of my damaged ceiling. Despite multiple interactions, I have been met with empty assurances and no concrete progress. Additionally, the cleanup post-service was subpar, with my attic left in an untidy state.This overall experience has unfortunately been unsatisfactory. I kindly request a prompt resolution to these matters, including financial compensation to repair my ceiling and to cover the damages to my closet items. Your immediate attention to rectify these issues would be greatly appreciated.
Business Response
Date: 07/28/2023
We believe this matter has now been resolved. Home Paramount has issued a refund in the amount of $2,000 which covers the entire cost of the repair for the ceiling damage and also compensation for the items in the closet. In addition, on July 27, 2023, the Service Manager cleaned up the area, temporarily patched the hole while the customers await their contractor, and also sealed up some additional entry points at the customers' request. The $2,000 refund was accepted and deemed satisfactory on July 26, 2023 by the customer and we believe this matter has now been satisfactorily resolved.

Customer Answer
Date: 07/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:06/14/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid Home Paramount to replace crawlspace insulation, treat for mold and replace crawlspace vents. Workers did not clean up after the job nor after several phone calls to the job inspector. (Nick *******) I spent 4-5 hours removing several bags of job trash and also removing a bag that had been left right behind a pillar, out of sight from the crawl space entrance. I wish Home Paramount to compensate me for the time and effort spent cleaning up after them for a job I paid $11K for in the first place.
Bureau Response
Date: 06/14/2023
Constance *******

**** ****** ***** ****
* *** *****

Dear Constance *******:

Better Business Bureau (BBB) has received the complaint that you submitted on 6/12/2023 against Home Paramount Pest Control. For your records, this complaint was assigned ID ******** in our system.

Before BBB can proceed with the conciliation process, we need some clarification from you on the following issues.

Please provide receipt.

Once clarification has been received, BBB will be able to continue processing of the complaint. Please be aware that should BBB not receive clarification within 5 calendar days the complaint must be closed accordingly, if you require additional time to provide a response please let me know and I can provide you an extension.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Thank you for your prompt reply.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Customer Answer
Date: 06/14/2023
I've added the required documents for the work Home Paramount performed, replacing insulation, treating mold and replacing crawlspace vents.
Bureau Response
Date: 06/15/2023
Constance *******

**** ****** ***** ****
* *** *****

Dear Constance *******:

Better Business Bureau (BBB) has received the complaint that you submitted on 6/12/2023 against Home Paramount Pest Control. For your records, this complaint was assigned ID ******** in our system.

Before BBB can proceed with the conciliation process, we need some clarification from you on the following issues.

No documents were sent, please send again.

Once clarification has been received, BBB will be able to continue processing of the complaint. Please be aware that should BBB not receive clarification within 5 calendar days the complaint must be closed accordingly, if you require additional time to provide a response please let me know and I can provide you an extension.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Thank you for your prompt reply.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Customer Answer
Date: 06/15/2023
6/15/2023 0643 PM
This is the second attempt to send two pdfs specifying the details and cost of the work Home Paramount performed. .
Bureau Response
Date: 06/16/2023
Judy *****
Home Paramount Pest Control

*** ********* **
********* ** *****

Dear Judy *****:

Better Business Bureau (BBB) has received additional information from one of your consumers. The original complaint was submitted on 6/12/2023 and was assigned an ID of ********* Below is the information provided by the consumer. BBB requests that you please review this information and respond within 7 calendar days of receipt of this notice. All responses will be copied to the complainant.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code* **************

Please understand that the consumer’s complaint and your response may be publicly posted on the BBB Web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

If you should have any questions or concerns, please do not hesitate to contact me.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

CUSTOMER EXPERIENCE INFORMATION

Customer Information:

Constance *******

**** ****** ***** ****
* ** *****

Daytime Phone: ###-###-####
E-mail: ******************

The details of this matter are as follows:

Complaint Involves:
Billing or Collection Issues

Customer’s Statement of the Problem:

Paid Home Paramount to replace crawlspace insulation, treat for mold and replace crawlspace vents. Workers did not clean up after the job nor after several phone calls to the job inspector. (Nick *******) I spent 4-5 hours removing several bags of job trash and also removing a bag that had been left right behind a pillar, out of sight from the crawl space entrance. I wish Home Paramount to compensate me for the time and effort spent cleaning up after them for a job I paid $11K for in the first place.

Desired Settlement:
Billing Adjustment

Additional Comments from Consumer:

6/15/2023 0643 PM
This is the second attempt to send two pdfs specifying the details and cost of the work Home Paramount performed. .

Business Response
Date: 06/21/2023
Home Paramount Management has reached out to Mrs. ******* and is waiting for her to return the call. A review of the work performed has been completed and the details referenced in the complaint are unknown. Home Paramount will continue to make attempts to reach our customer for further explanation and resolution.
Bureau Response
Date: 06/21/2023
Constance *******

**** ****** ***** ****
*** *****

Dear Constance *******:

This message is in regard to your complaint submitted on 6/12/2023 against Home Paramount Pest Control. Your complaint was assigned ID ********.

BBB has received a formal response
from Home Paramount Pest Control. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

Home Paramount Management has reached out to Mrs. ******* and is waiting for her to return the call. A review of the work performed has been completed and the details referenced in the complaint are unknown. Home Paramount will continue to make attempts to reach our customer for further explanation and resolution.
Customer Answer
Date: 06/21/2023

Complaint: ********

I am rejecting this response because: Home Paramount did not reach out to me in any capacity.

Sincerely,

Constance *******
Bureau Response
Date: 06/22/2023
Judy *****
Home Paramount Pest Control
*** ********* **
********* ** *****

Dear Judy *****:

This message is in regard to a complaint submitted to the BBB about your business on 6/12/2023 by Constance *******. This complaint was assigned ID *********

Why am I receiving another letter regarding this complaint?

We recently received additional correspondence from the consumer in the above-referenced case. The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.

How do I see the new information?

If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

What should I include in my response to the consumers rebuttal?

Please respond to the additional information that has been provided by the consumer. If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence. Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

In the interest of time and good customer relations, please respond within 5 calendar days.

How many more times will I have to respond to this complaint?

We appreciate the response you have already provided and our goal is to minimize back-and-forth communication. The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification. By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward.

Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.

We look forward to your prompt attention to this matter.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM CONSUMER:

Complaint* ********

I am rejecting this response because: Home Paramount did not reach out to me in any capacity.

Sincerely,

Constance *******
Bureau Response
Date: 07/14/2023
Judy *****
Home Paramount Pest Control
*** ********* **
********* ** *****

Dear Judy *****:

This message is in regard to a complaint submitted to the BBB about your business on 6/12/2023 by Constance *******. This complaint was assigned ID *********

Why am I receiving another letter regarding this complaint?

This is a reminder that you have not responded to the consumersadditional correspondence in the above-referenced case. The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.

How do I see the new information?

If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

What should I include in my response to the consumers rebuttal?

Please respond to the additional information that has been provided by the consumer. If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence. Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

In the interest of time and good customer relations, please respond within 5 calendar days.

How many more times will I have to respond to this complaint?

We appreciate the response you have already provided and our goal is to minimize back-and-forth communication. The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification. By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward.

Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.

We look forward to your prompt attention to this matter.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM CONSUMER:

Complaint* ********

I am rejecting this response because: Home Paramount did not reach out to me in any capacity.

Sincerely,

Constance *******
Bureau Response
Date: 07/20/2023
Judy *****
Home Paramount Pest Control
*** ********* **
********* ** *****

Dear Judy *****:

This message is in regard to a complaint submitted to the BBB about your business on 6/12/2023 by Constance *******. This complaint was assigned ID *********

Why am I receiving another letter regarding this complaint?

We recently received additional correspondence from the consumer in the above-referenced case. The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.

How do I see the new information?

If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

What should I include in my response to the consumers rebuttal?

Please respond to the additional information that has been provided by the consumer. If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence. Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

In the interest of time and good customer relations, please respond within 5 calendar days.

How many more times will I have to respond to this complaint?

We appreciate the response you have already provided and our goal is to minimize back-and-forth communication. The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification. By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward.

Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.

We look forward to your prompt attention to this matter.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM CONSUMER:

Complaint: ********

I am rejecting this response because: Home Paramount did not reach out to me in any capacity.

Sincerely,

Constance *******
Bureau Response
Date: 08/08/2023
Judy *****
Home Paramount Pest Control
*** ********* **
********* ** *****

Dear Judy *****:

This message is in regard to a complaint submitted to the BBB about your business on 6/12/2023 by Constance *******. This complaint was assigned ID *********

Why am I receiving another letter regarding this complaint?

This is a reminder that you have not responded to the consumersadditional correspondence in the above-referenced case. The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.

How do I see the new information?

If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

What should I include in my response to the consumers rebuttal?

Please respond to the additional information that has been provided by the consumer. If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence. Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

In the interest of time and good customer relations, please respond within 5 calendar days.

How many more times will I have to respond to this complaint?

We appreciate the response you have already provided and our goal is to minimize back-and-forth communication. The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification. By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward.

Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.

We look forward to your prompt attention to this matter.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM CONSUMER:

Complaint: ********

I am rejecting this response because: Home Paramount did not reach out to me in any capacity.

Sincerely,

Constance *******
Business Response
Date: 08/09/2023
Home Paramount is not sure of the date Mrs. ******* replied tto this BBB Complaint because Regional Management did speak with heron 6/24/2023. Home Paramount will contact her again to determine further action if required.
Bureau Response
Date: 08/09/2023
Constance *******

**** ****** ***** ****
*** *****

Dear Constance *******:

This message is in regard to your complaint submitted on 6/12/2023 against Home Paramount Pest Control. Your complaint was assigned ID *********

BBB has received a formal response
from Home Paramount Pest Control. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

Home Paramount is not sure of the date Mrs. ******* replied tto this BBB Complaint because Regional Management did speak with heron 6/24/2023. Home Paramount will contact her again to determine further action if required.
Customer Answer
Date: 08/11/2023

Complaint: ********

I am rejecting this response because: No attempt has yet been made to address the issue. Home Paramount call us on June 24 to set up another call. We heard from them again on August 9 with a promise to meet with someone on August 15 or August 18. We look forward to meeting with someone from Home Paramount.

Sincerely,

Constance *******
Bureau Response
Date: 08/14/2023
Judy *****
Home Paramount Pest Control
*** ********* **
********* ** *****

Dear Judy *****:

This message is in regard to a complaint submitted to the BBB about your business on 6/12/2023 by Constance *******. This complaint was assigned ID *********

Why am I receiving another letter regarding this complaint?

We recently received additional correspondence from the consumer in the above-referenced case. The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.

How do I see the new information?

If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

What should I include in my response to the consumers rebuttal?

Please respond to the additional information that has been provided by the consumer. If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence. Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

In the interest of time and good customer relations, please respond within 5 calendar days.

How many more times will I have to respond to this complaint?

We appreciate the response you have already provided and our goal is to minimize back-and-forth communication. The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification. By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward.

Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.

We look forward to your prompt attention to this matter.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM CONSUMER:

Complaint: ********

I am rejecting this response because: No attempt has yet been made to address the issue. Home Paramount call us on June 24 to set up another call. We heard from them again on August 9 with a promise to meet with someone on August 15 or August 18. We look forward to meeting with someone from Home Paramount.

Sincerely,

Constance *******
Business Response
Date: 08/17/2023
Home Paramount has met with Mr. and Mrs. ******* and reached an agreeable resolution. This complaint can be closed.
Bureau Response
Date: 08/17/2023
Constance *******

**** ****** ***** ****
*** *****

Dear Constance *******:

This message is in regard to your complaint submitted on 6/12/2023 against Home Paramount Pest Control. Your complaint was assigned ID *********

BBB has received a formal response
from Home Paramount Pest Control. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

Home Paramount has met with Mr. and Mrs. ******* and reached an agreeable resolution. This complaint can be closed.
Customer Answer
Date: 08/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

Constance *******
Bureau Response
Date: 08/21/2023
Judy *****
Home Paramount Pest Control

*** ********* **
********** ** *****

Dear Judy *****:

This message is in regard to a complaint submitted to BBB about your business on 6/12/2023 by Constance *******. This complaint was assigned ID *********

BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.

If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.

Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

Constance *******
Bureau Response
Date: 08/21/2023
Constance *******

**** ****** ***** ****
** *****

Dear Constance *******,

This message is regarding Complaint ID * ********- Home Paramount Pest Control

Thank you for using BBB Serving Greater Maryland to assist you in the resolution of your complaint. If you were pleased with the free service you received, you might consider a tax-deductible donation to the BBB Maryland Foundation.

Your BBB® is a leader in providing a variety of educational outreach programs to help prevent members of our community from becoming victims of untrustworthy transactions and scams. Below is a brief sample of the many free services your BBB provides to the Maryland community:

* BBB Shred Day: Did you know Maryland ranks 9th in the country for Identity Theft victims? BBB Serving Greater Maryland provides free annual document shredding to all Maryland residents to help fight this rising statistic.

* BBB Military LINE: Military members and their families are a favorite target of scam artists and unscrupulous businesses. BBB Serving Greater Maryland partners with Ft. Meade, Aberdeen Proving Ground and other military resources to offer educational programs to keep our service members protected and informed.

* BBB Outsmarting Investment Fraud: Most people are familiar the words' Ponzi scheme's or shell company's;, but may not know how identify them. BBB has partnered with FINRA (Financial Industry Regulatory Authority) to educate Maryland residents & senior citizens about the psychology of fraudsters and the tactics used to swindle life savings

Your tax-deductible donation will help ensure these services continue to be provided to your local community.

Follow the link below to make a secure online donation:

****************

If you would prefer to donate by check, please make checks payable to the "BBB Educational Foundation" and send via postal mail to:

BBB Serving Greater Maryland

Attn: BBB Maryland Foundation

*** ** ***** **** *** ****
********** ** *****

The BBB Maryland Foundation is a 501 (c) 3 charitable organization funded solely through donations and receives no state or federal money. Our federal ID number is *********** Your time and consideration is greatly appreciated!

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint (my first ever) because Home Paramount follows sales practices that prey on the elderly and in this case, my 89 year old widowed mother ******** ******, who lives in the property I now own at ********************************************************************************. Mr. ***** ******* sold her a one-time service on 5/15/23 to treat "an infestation of ********* ants throughout the walls of the residence that would cause the house to crumble around her". While this was an aggressive sales tactic, it is acceptable if in fact, true. When the technician came out he sprayed the outside tree and walls (a total 55 minute visit for $800) he said he would not drill and dust the walls as per the contract, because there were no ants in the walls. My mother, ******** ******, called ***** back and asked why, and he said that he was not sure what happened but would offer some kind of outside service again later in the year to make up for it. He did not offer a refund.When I got involved I place about 10 phone calls total over two weeks (Home Paramount keeps a record). I was dismayed that the branch management (*** Stroll), who I spoke to, did not offer a refund of the $800 in good faith. The corporate office customer service kept saying that managers were in meetings and over the course of a week and 5 discussions, I did not receive a single call back from a corporate ******** my last discussion with corporate customer service on the morning of 6/7, I asked the agent to please document that predatory sales practices on the elderly were unacceptable, and I needed a call back that day or I would take ********* conclusion is that the leadership of this organization doesn't care, or worse, supports sales practices that take advantage of the elderly simply to drive profits. I am a Senior Vice President for a large business as well as a Virginia-based Service Disabled Veteran Owned Small Business, so I take this complaint seriously, although the dollar value is not great. Thank you.
Business Response
Date: 06/12/2023
Pursuant to Home Paramounts Bee Happy Guarantee, the Vice President of Operations contacted Mr. ******** to offer a full refund in the amount of $800.00 as requested. This refund is currently being processed and will be issued to Ms. *************
Initial Complaint
Date:04/21/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally had used Grants pest control, they were bought out by Home Paramont pest control . I have had nothing but communication problems. The actual technicians still being used was by Grants. The technicians knew the problems I kept having with paramont. The main problem was then not calling a scheduling the appointment due to my work schedule. They never call and the technicians state that paramount states they had. They may call but they do not leave messages. So they come out and spray outside which I couldnt tell you if they had. But I always had to call back to have them come out again because I had an inside issue not outside: I kept telling them when I had to have them come back out what the problem was and if they couldnt call me before they come out on the quarterly spray that I would cancel them. It has come to this point after 3-4 Times of this. Now that the last service was supposedly done I called the main office to talk to them about canceling my contract and talk to them about the last bill. The office lady told me I needed to call the local office in moorseville ** . I called and that office lady said that the ****** **** *** needed to call me back. I waited never heard back. Now Im getting bills from this company along with collections. This is NOT right. They have done me wrong and still never returned my calls. But want to keep billing me. I need this corrected so I need yalls help please.
Business Response
Date: 04/21/2023
We are sorry that Ms. ***** is unhappy with the scheduling of Home Paramount services. Notification of services is conducted through evening automated calls. She has since called to cancel her service and does have a remaining balance that will be removed from her account in an effort to show good faith.
Thank you.
Customer Answer
Date: 04/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Bureau Response

Bureau Response

Bureau Response

Bureau Response

Bureau Response

Business Response

Bureau Response

Customer Answer

Bureau Response

Business Response

Bureau Response

Customer Answer

Bureau Response

Business Response

Bureau Response

Customer Answer

Bureau Response

Bureau Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Bureau Response

Customer Answer

Bureau Response

Customer Answer

Bureau Response

Business Response

Bureau Response

Customer Answer

Bureau Response

Bureau Response

Bureau Response

Bureau Response

Business Response

Bureau Response

Customer Answer

Bureau Response

Business Response

Bureau Response

Customer Answer

Bureau Response

Bureau Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Home Paramount Pest Control is NOT a BBB Accredited Business.