Complaints

This profile includes complaints for Home Paramount Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Home Paramount Pest Control

  PO Box 850 Forest Hill, MD 21050-0850

• 

  Home Paramount Pest Control

  14212 Ellerslie Rd Ellerslie, MD 21529-1128

• 

  Home Paramount Pest Control

  6314 Sykesville Rd Sykesville, MD 21784-7911

• 

  Home Paramount Pest Control

  3 Industrial Dr Hanover, PA 17331-9530

• 

  Home Paramount Pest Control

  39026 E Colonial Hwy Hamilton, VA 20158-3112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly mother is selling her home. The wood destroying insect report was requested by the buyer. The Home Paramount inspector lied to my mother and told her she had termites and ********* ants. He sold her a remiediation for ******* today knowing that she had to take care of this for closing. He did not go through her realtor but instead showed her a handful of dirt and said these are termites sign here. He found no damages or termite tubes. He claimed to also find ********* ants but said he wont tell on her for that and said don't say anything because he would get in trouble. He then on the spot called the buyer and and advised him to add pressure to my elderly mother to sign.There are no termites in this home. There are no ********* ants. Termites exist on all land except where it is treated in the ground. Termites were not found in the ground or home but only what he claimed in his hand which could easily be found in any mulch or dirt from an untreated area. I myself have taken etymology courses prom ***************** and know this home would pass inspection from any honest pest control company. Home Paramount bullied my elderly mother with a hand full of dirt and no other evidence or report of termites. They scared her into giving them her credit card by calling the buyer on the spot with the threat of losing the sale of her home. They further proved they are dishonest by stating there are ********* ants but they won't tell the buyer if she signs for the ******* treatment immiediatly.

  Business Response

  Date: 08/11/2023

  Home Paramount received this complaint from Mr. **** on 7/29/2023 and resolved this matter for his mother.  This matter has been closed.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around June 17, 2023, Home Paramount was to treat my condominium unit at ******************************************** for bedbugs. Supposedly they did so, and the next procedure was to go back and reinspect to indicate whether treatment was effective or that it needed retreatment. This was scheduled for June 26. After that date, I called to get the status and talked to various people who either did not know the answer, referred me to the condo association for status and were collectively unhelpful. Ultimately, I talked to someone who may have been ***** who indicated that it had been reinspected on June 26 after all and that bedbugs were still found. That person further indicated that the supposed reinspection on that date required a waiting period until July 12 for another reinspection and a determination whether further treatment would be needed. Meanwhile, there obviously was a total loss of use of the unit until then. When that date came, ****** or ******* confirmed that a reinspection was indeed scheduled for that day. However, afterwards, again I could not get any confirmation as to the outcome of that reinspection. Finally, on July 17, ***** through the ******************** indicated by email that the whole episode had been a miscommunication and that the unit had in fact been reinspected without need for treatment and was at all times since then ready for habitation. As of that time, the company had been paid their full $350 fee by me, the customer.Based on that, I had guests to come on June 20 to stay a few days and on the second day of their visit, provided proof of the continued presence of bedbugs. In response to this, ***** just last Friday, July 21, promised to retreat either Saturday July 22 or Monday July 24 and would call me directly for status. As of this writing, I have no follow up.

  Business Response

  Date: 07/31/2023

  This complaint was sent on 7/25/2023.  Please advise Mr. ***** that service was rendered on 7/22/2023 and at that time no live bed bugs were found.  No further services will be rendered and Home Paramount will not compensate him as requested.  He may contact ******* at the The Atlantis for further information as needed.

  Thank you.
  

   

   

  Customer Answer

  Date: 08/06/2023

  This communication is the first that I had been informed that the company had responded.  I certainly disagree with their assessment would have immediately responded if I had received their response.

    Their response is a perfect illustration of the problem with their service in this case.  Part of the problem was the constant deflection of my inquiries to ******* as they have even done in this response.  As a paying customer I was owed at least the courtesy of direct communication when I made inquiries.  In fact, it was this constant intersession between ***** and ******* and me that led to confusion as to when and whether treatment was completed.

  The company is attempting to oversimplify the issue by now casually stating that service was completed on July 25.   If these types of answers can be made in response to this complaint, they could have easily been made to me when I inquired instead of always referring me to ******* like they are still doing even in this response.  This type of communication is ripe for the very confusion that occurred here when information passes through third parties.

  What's conspicuously absent from their response is the fact that the process was started as early as June 17 and was to be followed up on June 26. (see June 20 email below)  The issue is not that completion on July 25 was finally confirmed, again indirectly through *******.  Instead, the problem is that more than a month was spent trying to confirm the outcome of the initial treatment, whether and when retreatment was needed or had occurred and when, the unit was clear of the problem, a month or more of canceling renters' reservations or refunding renter's money when it turned out that the information as to whether the unit was clear turned out to be incorrect.

  .   These inquiries received responses that varied between "the first treatment did not result in successful reinspection", "the reinspection revealed that there were still bedbugs and the reason confirmation of the unit being cleared could not be provided is because that reinspection resulted in a need for retreatment and that it will be until July 12 that another reinspection could be done",  "the reason that there is no report for the July 12 reinspection is because that was all misinformation from the company and that the original June 17 date was the completion of treatment and that the unit was clear after all". (see July 13 email below)

  Relying on that last representation from the company I allowed a rental around July 20 only to receive evidence from the renters that live bedbugs still existed.  So now, the "incorrect" information about the original June 17 treatment was itself incorrect. 

  So, between June 17 and July 25, I lost money and nothing in the company's response has addressed how their deflection to *******, failure to follow up on treatment and non responsiveness to my inquiries directly and confusing information has not resulted in my loss of money.

   

  From: *******, ***** <*********************************************************************>
  Sent: Tuesday, June 20, 2023 3:45 PM
  To: ******* ***** <**********************************************************>
  Subject: RE: Unit 306
  
  Hello *******, I can get the order from the treatment once its posted in our system, as for the followup it is typically done 1 week after treatment I have set up on 06/26/2023 for ***** let me know if that time works with you ?
  
  

  istin Moore <**********************************************************>
  To:*************************
  
  
  Thu, Jul 13 at 3:39 PM
  
  
  Good afternoon,
  
  Home Paramount was not onsite yesterday.  ****** stopped by this afternoon but he didnt perform any treatment services.  ****** did indicate that you had called his office about the reinspection and requesting paperwork.  The reinspection was done on 6/17/23 and I emailed you a copy of the paperwork.  Ive attached another copy for your records.  If you need additional paperwork, please let me know what information is needed and I will contact Home Paramount. 
  
  Thank you,
  
  
  ******* *****
  Community Association Manager
  
  Atlantis Condominium, Inc.
  ******************************************************************************************
  ************

   

   

   

  Business Response

  Date: 08/22/2023

  Home Paramount contacted Mr. ***** on 8/21/2023 by email with a resolution. 

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, contingent on a commitment that any further need to use the services provided by the business for my specific unit will include direct communication with me for any questions or status of service and not handed off to the third-party condo association, as this hampers communication.
  

  Sincerely,
  
  J ******* *****

  Business Response

  Date: 09/21/2023

  Mr. ***** has accepted our refund offer and his refund check has already been processed and mailed to him. 

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction with the service provided on July 11, 2023, at my residence, pertaining to attic work and the resolution of a bat infestation problem. Despite the agreed-upon contract and a stated service fee of $5300, the delivered service fell severely short of the promised quality and scope.Our agreement outlined a complete removal of the old insulation, followed by the sanitization of the entire attic, the addition of new insulation, and the installation of a one-way bat door. Regrettably, only partial sanitization was conducted, specifically in one small area known for bat activity. This is inconsistent with our agreement, which clearly specified sanitizing the entire attic.Further, there was substantial damage caused during the service process. One of your team members unintentionally breached my ceiling, causing a shower of insulation debris into my closet, consequently damaging numerous items. This incident was not communicated to us until another team member discovered it during a final inspection, which I find troubling.When I queried the extent of the disinfection and requested a price reduction to reflect the uncompleted work, the workers proceeded to spray disinfectant over the newly installed insulation, a practice that is ineffective and incongruent with the agreed procedure of sanitizing the underlying wood.I also wish to highlight the significant delay and miscommunication regarding the repair of my damaged ceiling. Despite multiple interactions, I have been met with empty assurances and no concrete progress. Additionally, the cleanup post-service was subpar, with my attic left in an untidy state.This overall experience has unfortunately been unsatisfactory. I kindly request a prompt resolution to these matters, including financial compensation to repair my ceiling and to cover the damages to my closet items. Your immediate attention to rectify these issues would be greatly appreciated.

  Business Response

  Date: 07/28/2023

  We believe this matter has now been resolved.  Home Paramount has issued a refund in the amount of $2,000 which covers the entire cost of the repair for the ceiling damage and also compensation for the items in the closet. In addition, on July 27, 2023, the Service Manager cleaned up the area, temporarily patched the hole while the customers await their contractor, and also sealed up some additional entry points at the customers' request. The $2,000 refund was accepted and deemed satisfactory on July 26, 2023 by the customer and we believe this matter has now been satisfactorily resolved. 

   

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid Home Paramount to replace crawlspace insulation, treat for mold and replace crawlspace vents. Workers did not clean up after the job nor after several phone calls to the job inspector. (Nick *******) I spent 4-5 hours removing several bags of job trash and also removing a bag that had been left right behind a pillar, out of sight from the crawl space entrance. I wish Home Paramount to compensate me for the time and effort spent cleaning up after them for a job I paid $11K for in the first place.

  Bureau Response

  Date: 06/14/2023

  Constance *******
  
  **** ****** ***** ****
  * *** *****
  
  
  
  
  
  Dear Constance *******:
  
  
  
  Better Business Bureau (BBB) has received the complaint that you submitted on 6/12/2023 against Home Paramount Pest Control.  For your records, this complaint was assigned ID ******** in our system.
  
  
  
  Before BBB can proceed with the conciliation process, we need some clarification from you on the following issues.
  
  
  Please provide receipt.
  
  
  
  Once clarification has been received, BBB will be able to continue processing of the complaint. Please be aware that should BBB not receive clarification within 5 calendar days the complaint must be closed accordingly, if you require additional time to provide a response please let me know and I can provide you an extension.
  
  
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  Thank you for your prompt reply.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  Customer Answer

  Date: 06/14/2023

  I've added the required documents for the work Home Paramount performed, replacing insulation, treating mold and replacing crawlspace vents.

  Bureau Response

  Date: 06/15/2023

  Constance *******
  
  **** ****** ***** ****
  * *** *****
  
  
  
  
  
  Dear Constance *******:
  
  
  
  Better Business Bureau (BBB) has received the complaint that you submitted on 6/12/2023 against Home Paramount Pest Control.  For your records, this complaint was assigned ID ******** in our system.
  
  
  
  Before BBB can proceed with the conciliation process, we need some clarification from you on the following issues.
  
  
  No documents were sent, please send again.
  
  
  
  Once clarification has been received, BBB will be able to continue processing of the complaint. Please be aware that should BBB not receive clarification within 5 calendar days the complaint must be closed accordingly, if you require additional time to provide a response please let me know and I can provide you an extension.
  
  
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  Thank you for your prompt reply.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  Customer Answer

  Date: 06/15/2023

  6/15/2023 0643 PM

  This is the second attempt to send two pdfs specifying the details and cost of the work Home Paramount performed. .
  

  Bureau Response

  Date: 06/16/2023

  Judy *****
  Home Paramount Pest Control 
  
  *** ********* **
  ********* ** *****
  
  
  
  
  
  Dear Judy *****:
  
  
  
  Better Business Bureau (BBB) has received additional information from one of your consumers. The original complaint was submitted on 6/12/2023 and was assigned an ID of  ********* Below is the information provided by the consumer. BBB requests that you please review this information and respond within 7 calendar days of receipt of this notice. All responses will be copied to the complainant.
  

  
  
  

  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code* **************

  
  

  
  

  Please understand that the consumer’s complaint and your response may be publicly posted on the BBB Web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  
  
  If you should have any questions or concerns, please do not hesitate to contact me.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  

  CUSTOMER EXPERIENCE INFORMATION
  
  
  
  Customer Information:
  
  Constance *******
  
  **** ****** ***** ****
  * ** *****
  
  
  
  Daytime Phone: ###-###-####
  E-mail: ******************
  
  
  
  
  The details of this matter are as follows:
  
  Complaint Involves:
  Billing or Collection Issues
  
  
  
  Customer’s Statement of the Problem:
  
  Paid Home Paramount to replace crawlspace insulation, treat for mold and replace crawlspace vents. Workers did not clean up after the job nor after several phone calls to the job inspector. (Nick *******) I spent 4-5 hours removing several bags of job trash and also removing a bag that had been left right behind a pillar, out of sight from the crawl space entrance. I wish Home Paramount to compensate me for the time and effort spent cleaning up after them for a job I paid $11K for in the first place.

  
  

  
  
  
  
  
  
  Desired Settlement:
  Billing Adjustment
  
  
  
   

  
  

  
  

  Additional Comments from Consumer:
  
  

  6/15/2023 0643 PM

  This is the second attempt to send two pdfs specifying the details and cost of the work Home Paramount performed. .
  

   

  
  

  
  

  Business Response

  Date: 06/21/2023

  Home Paramount Management has reached out to Mrs. ******* and is waiting for her to return the call.  A review of the work performed has been completed and the details referenced in the complaint are unknown.  Home Paramount will continue to make attempts to reach our customer for further explanation and resolution.

  Bureau Response

  Date: 06/21/2023

  Constance *******
  
  **** ****** ***** ****
  *** *****
  
  
  
  
  
  Dear Constance *******:
  
  
  
  This message is in regard to your complaint submitted on 6/12/2023 against Home Paramount Pest Control.  Your complaint was assigned ID ********. 
  

   

  
  

  BBB has received a formal response
  from Home Paramount Pest Control. We ask that you review the response and understand that BBB
  is here to assist both parties in reaching a fair and reasonable resolution.

  
  

  
  

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  
  

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  
  
  MESSAGE FROM BUSINESS:
  
  
  
  Home Paramount Management has reached out to Mrs. ******* and is waiting for her to return the call.  A review of the work performed has been completed and the details referenced in the complaint are unknown.  Home Paramount will continue to make attempts to reach our customer for further explanation and resolution.

  Customer Answer

  Date: 06/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Home Paramount did not reach out to me in any capacity.
  
  
  
  Sincerely,
  
  
  
  Constance *******

  Bureau Response

  Date: 06/22/2023

  Judy *****
  Home Paramount Pest Control 
  

  *** ********* **
  ********* ** *****
  
  
  
  
  
  Dear Judy *****:
  
  
  
  This message is in regard to a complaint submitted to the BBB about your business on 6/12/2023 by Constance *******.  This complaint was assigned ID *********
  
  
  
  Why am I receiving another letter regarding this complaint?
  
  We recently received additional correspondence from the consumer in the above-referenced case.  The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.
  
  
  
  How do I see the new information?
  
  If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.
  
  
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  What should I include in my response to the consumers rebuttal?
  
  Please respond to the additional information that has been provided by the consumer.  If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence.  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  
  
  In the interest of time and good customer relations, please respond within 5 calendar days.
  
  
  
  
  How many more times will I have to respond to this complaint?
  
  We appreciate the response you have already provided and our goal is to minimize back-and-forth communication.  The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification.  By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward. 
  
  
  
  Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.
  
  
  
  We look forward to your prompt attention to this matter.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  
  MESSAGE FROM CONSUMER:
  
  
  
  
  
  Complaint* ********
  
  
  
  I am rejecting this response because: Home Paramount did not reach out to me in any capacity.
  
  
  
  Sincerely,
  
  
  
  Constance *******

  Bureau Response

  Date: 07/14/2023

  Judy *****
  Home Paramount Pest Control 
  

  *** ********* **
  ********* ** *****
  
  
  
  
  
  Dear Judy *****:
  
  
  
  This message is in regard to a complaint submitted to the BBB about your business on 6/12/2023 by Constance *******.  This complaint was assigned ID *********
  
  
  
  Why am I receiving another letter regarding this complaint?

  
  

  This is a reminder that you have not responded to the consumersadditional correspondence in the above-referenced case.  The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.
  
  
  
  How do I see the new information?
  
  If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.
  
  
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  What should I include in my response to the consumers rebuttal?
  
  Please respond to the additional information that has been provided by the consumer.  If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence.  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  
  
  In the interest of time and good customer relations, please respond within 5 calendar days.
  
  
  
  
  How many more times will I have to respond to this complaint?
  
  We appreciate the response you have already provided and our goal is to minimize back-and-forth communication.  The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification.  By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward. 
  
  
  
  Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.
  
  
  
  We look forward to your prompt attention to this matter.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  
  MESSAGE FROM CONSUMER:
  
  
  
  
  
  Complaint* ********
  
  
  
  I am rejecting this response because: Home Paramount did not reach out to me in any capacity.
  
  
  
  Sincerely,
  
  
  
  Constance *******

  Bureau Response

  Date: 07/20/2023

  Judy *****
  Home Paramount Pest Control 
  

  *** ********* **
  ********* ** *****
  
  
  
  
  
  Dear Judy *****:
  
  
  
  This message is in regard to a complaint submitted to the BBB about your business on 6/12/2023 by Constance *******.  This complaint was assigned ID *********
  
  
  
  Why am I receiving another letter regarding this complaint?
  
  We recently received additional correspondence from the consumer in the above-referenced case.  The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.
  
  
  
  How do I see the new information?
  
  If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.
  
  
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  What should I include in my response to the consumers rebuttal?
  
  Please respond to the additional information that has been provided by the consumer.  If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence.  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  
  
  In the interest of time and good customer relations, please respond within 5 calendar days.
  
  
  
  
  How many more times will I have to respond to this complaint?
  
  We appreciate the response you have already provided and our goal is to minimize back-and-forth communication.  The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification.  By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward. 
  
  
  
  Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.
  
  
  
  We look forward to your prompt attention to this matter.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  
  MESSAGE FROM CONSUMER:
  
  
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Home Paramount did not reach out to me in any capacity.
  
  
  
  Sincerely,
  
  
  
  Constance *******

  Bureau Response

  Date: 08/08/2023

  Judy *****
  Home Paramount Pest Control 
  

  *** ********* **
  ********* ** *****
  
  
  
  
  
  Dear Judy *****:
  
  
  
  This message is in regard to a complaint submitted to the BBB about your business on 6/12/2023 by Constance *******.  This complaint was assigned ID *********
  
  
  
  Why am I receiving another letter regarding this complaint?

  
  

  This is a reminder that you have not responded to the consumersadditional correspondence in the above-referenced case.  The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.
  
  
  
  How do I see the new information?
  
  If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.
  
  
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  What should I include in my response to the consumers rebuttal?
  
  Please respond to the additional information that has been provided by the consumer.  If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence.  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  
  
  In the interest of time and good customer relations, please respond within 5 calendar days.
  
  
  
  
  How many more times will I have to respond to this complaint?
  
  We appreciate the response you have already provided and our goal is to minimize back-and-forth communication.  The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification.  By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward. 
  
  
  
  Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.
  
  
  
  We look forward to your prompt attention to this matter.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  
  MESSAGE FROM CONSUMER:
  
  
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Home Paramount did not reach out to me in any capacity.
  
  
  
  Sincerely,
  
  
  
  Constance *******

  Business Response

  Date: 08/09/2023

  Home Paramount is not sure of the date Mrs. ******* replied tto this BBB Complaint because Regional Management did speak with heron 6/24/2023.  Home Paramount will contact her again to determine further action if required.

  Bureau Response

  Date: 08/09/2023

  Constance *******
  
  **** ****** ***** ****
  *** *****
  
  
  
  
  
  Dear Constance *******:
  
  
  
  This message is in regard to your complaint submitted on 6/12/2023 against Home Paramount Pest Control.  Your complaint was assigned ID ********* 
    

  BBB has received a formal response
  from Home Paramount Pest Control. We ask that you review the response and understand that BBB
  is here to assist both parties in reaching a fair and reasonable resolution.

  
  

  
  

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  
  

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  
  
  MESSAGE FROM BUSINESS:
  
  
  
  Home Paramount is not sure of the date Mrs. ******* replied tto this BBB Complaint because Regional Management did speak with heron 6/24/2023.  Home Paramount will contact her again to determine further action if required.

  Customer Answer

  Date: 08/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: No attempt has yet been made to address the issue. Home Paramount call us on June 24 to set up another call. We heard from them again on August 9 with a promise to meet with someone on August 15 or August 18. We look forward to meeting with someone from Home Paramount.
  
  
  
  Sincerely,
  
  
  
  Constance *******

  Bureau Response

  Date: 08/14/2023

  Judy *****
  Home Paramount Pest Control 
  

  *** ********* **
  ********* ** *****
  
  
  
  
  
  Dear Judy *****:
  
  
  
  This message is in regard to a complaint submitted to the BBB about your business on 6/12/2023 by Constance *******.  This complaint was assigned ID *********
  
  
  
  Why am I receiving another letter regarding this complaint?
  
  We recently received additional correspondence from the consumer in the above-referenced case.  The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.
  
  
  
  How do I see the new information?
  
  If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.
  
  
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  What should I include in my response to the consumers rebuttal?
  
  Please respond to the additional information that has been provided by the consumer.  If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence.  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  
  
  In the interest of time and good customer relations, please respond within 5 calendar days.
  
  
  
  
  How many more times will I have to respond to this complaint?
  
  We appreciate the response you have already provided and our goal is to minimize back-and-forth communication.  The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification.  By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward. 
  
  
  
  Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.
  
  
  
  We look forward to your prompt attention to this matter.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  
  MESSAGE FROM CONSUMER:
  
  
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: No attempt has yet been made to address the issue. Home Paramount call us on June 24 to set up another call. We heard from them again on August 9 with a promise to meet with someone on August 15 or August 18. We look forward to meeting with someone from Home Paramount.
  
  
  
  Sincerely,
  
  
  
  Constance *******

  Business Response

  Date: 08/17/2023

  Home Paramount has met with Mr. and Mrs. ******* and reached an agreeable resolution.  This complaint can be closed.

  Bureau Response

  Date: 08/17/2023

  Constance *******
  
  **** ****** ***** ****
  *** *****
  
  
  
  
  
  Dear Constance *******:
  
  
  
  This message is in regard to your complaint submitted on 6/12/2023 against Home Paramount Pest Control.  Your complaint was assigned ID *********  

   

  
  

  BBB has received a formal response
  from Home Paramount Pest Control. We ask that you review the response and understand that BBB
  is here to assist both parties in reaching a fair and reasonable resolution.

  
  

  
  

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  
  

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  
  
  MESSAGE FROM BUSINESS:
  
  
  
  Home Paramount has met with Mr. and Mrs. ******* and reached an agreeable resolution.  This complaint can be closed.

  Customer Answer

  Date: 08/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Constance *******

  Bureau Response

  Date: 08/21/2023

  Judy *****
  Home Paramount Pest Control 
  
  *** ********* **
  ********** ** *****
  
  
  
  
  
  Dear Judy *****:
  
  
  
  This message is in regard to a complaint submitted to BBB about your business on 6/12/2023 by Constance *******. This complaint was assigned ID *********
  
  
  
  BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.
  
  
  
  If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
  
   
  
  Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
  
  
  
  
  Sincerely,
  
  
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####
  
  
  
  MESSAGE:
  
  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Constance *******

  Bureau Response

  Date: 08/21/2023

  Constance *******
  
  **** ****** ***** ****
  ** ***** 
  
  
  
  
  
  Dear Constance *******,
  
  
  
  This message is regarding Complaint ID * ********- Home Paramount Pest Control
  
  
  
  

  Thank you for using BBB Serving Greater Maryland to assist you in the resolution of your complaint. If you were pleased with the free service you received, you might consider a tax-deductible donation to the BBB Maryland Foundation.

  
  

  
  
  Your BBB® is a leader in providing a variety of educational outreach programs to help prevent members of our community from becoming victims of untrustworthy transactions and scams. Below is a brief sample of the many free services your BBB provides to the Maryland community:
  
  

  
  

  * BBB Shred Day: Did you know Maryland ranks 9th in the country for Identity Theft victims? BBB Serving Greater Maryland provides free annual document shredding to all Maryland residents to help fight this rising statistic.
  
  

  
  

  * BBB Military LINE: Military members and their families are a favorite target of scam artists and unscrupulous businesses. BBB Serving Greater Maryland partners with Ft. Meade, Aberdeen Proving Ground and other military resources to offer educational programs to keep our service members protected and informed.
  
  

  
  

  * BBB Outsmarting Investment Fraud: Most people are familiar the words' Ponzi scheme's or shell company's;, but may not know how identify them. BBB has partnered with FINRA (Financial Industry Regulatory Authority) to educate Maryland residents &amp; senior citizens about the psychology of fraudsters and the tactics used to swindle life savings
  
  
  
  Your tax-deductible donation will help ensure these services continue to be provided to your local community.
  
  
  
  

  
  

  Follow the link below to make a secure online donation:
  
  
  
  

  
  

  ****************
  
  
  
  

  
  

  If you would prefer to donate by check, please make checks payable to the "BBB Educational Foundation" and send via postal mail to:
  
  
  
  

  
  

  BBB Serving Greater Maryland

  
  

  Attn: BBB Maryland Foundation

  
  

  *** ** ***** **** *** ****
  ********** ** *****
  
  
  
  

  
  

  The BBB Maryland Foundation is a 501 (c) 3 charitable organization funded solely through donations and receives no state or federal money. Our federal ID number is *********** Your time and consideration is greatly appreciated!

  
  

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint (my first ever) because Home Paramount follows sales practices that prey on the elderly and in this case, my 89 year old widowed mother ******** ******, who lives in the property I now own at ********************************************************************************. Mr. ***** ******* sold her a one-time service on 5/15/23 to treat "an infestation of ********* ants throughout the walls of the residence that would cause the house to crumble around her". While this was an aggressive sales tactic, it is acceptable if in fact, true. When the technician came out he sprayed the outside tree and walls (a total 55 minute visit for $800) he said he would not drill and dust the walls as per the contract, because there were no ants in the walls. My mother, ******** ******, called ***** back and asked why, and he said that he was not sure what happened but would offer some kind of outside service again later in the year to make up for it. He did not offer a refund.When I got involved I place about 10 phone calls total over two weeks (Home Paramount keeps a record). I was dismayed that the branch management (*** Stroll), who I spoke to, did not offer a refund of the $800 in good faith. The corporate office customer service kept saying that managers were in meetings and over the course of a week and 5 discussions, I did not receive a single call back from a corporate ******** my last discussion with corporate customer service on the morning of 6/7, I asked the agent to please document that predatory sales practices on the elderly were unacceptable, and I needed a call back that day or I would take ********* conclusion is that the leadership of this organization doesn't care, or worse, supports sales practices that take advantage of the elderly simply to drive profits. I am a Senior Vice President for a large business as well as a Virginia-based Service Disabled Veteran Owned Small Business, so I take this complaint seriously, although the dollar value is not great. Thank you.

  Business Response

  Date: 06/12/2023

  Pursuant to Home Paramounts Bee Happy Guarantee, the Vice President of Operations contacted Mr. ******** to offer a full refund in the amount of $800.00 as requested. This refund is currently being processed and will be issued to Ms. *************

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally had used Grants pest control, they were bought out by Home Paramont pest control . I have had nothing but communication problems. The actual technicians still being used was by Grants. The technicians knew the problems I kept having with paramont. The main problem was then not calling a scheduling the appointment due to my work schedule. They never call and the technicians state that paramount states they had. They may call but they do not leave messages. So they come out and spray outside which I couldnt tell you if they had. But I always had to call back to have them come out again because I had an inside issue not outside: I kept telling them when I had to have them come back out what the problem was and if they couldnt call me before they come out on the quarterly spray that I would cancel them. It has come to this point after 3-4 Times of this. Now that the last service was supposedly done I called the main office to talk to them about canceling my contract and talk to them about the last bill. The office lady told me I needed to call the local office in moorseville ** . I called and that office lady said that the ****** **** *** needed to call me back. I waited never heard back. Now Im getting bills from this company along with collections. This is NOT right. They have done me wrong and still never returned my calls. But want to keep billing me. I need this corrected so I need yalls help please.

  Business Response

  Date: 04/21/2023

  We are sorry that Ms. ***** is unhappy with the scheduling of Home Paramount services.  Notification of services is conducted through evening automated calls.  She has since called to cancel her service and does have a remaining balance that will be removed from her account in an effort to show good faith.

  Thank you.  
  

  Customer Answer

  Date: 04/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 04/03/2023

  Home Paramount has been attempting to contact Ms. ******* in effort to discuss this matter. They have not gotten a response back from Ms. ******* to date. 

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Home paramount do a pest and termite inspection on October 18th.
  They came back the next day to do a treatment, but they never told me what they found out during the inspection. I've been calling the branch manager and the HQ weekly since then and they each time tell me that they will send an email to the branch manager to get the inspection report. I found out today, that no such emails were sent.
  I myself called the branch manager and he told me that he would send the report, and that the person who did the inspection (Jonathan) would call me as well.
  It's been a month and I received no phone call, and no inspection report.
  I would like the company to do a new inspection with different people, I don't have any trust in the branch that did it originally.
  I also would like a refund for the treatment which is based on no information.

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/11/18) */
  Management has visited this customer and reviewed inspection findings with her. Customer is satisfied.
  
  Thank you.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long-time customer of Home Paramount for routine pest control services (spraying, etc.).
  
  In mid-August the company performed a routine inspection and told me I needed a number of services, including cleaning out and reinsulating 2 crawl spaces, replacing window well covers, replacing an external crawl space door, and treating dampness/humidity in the basement. I also hired them to take over termite control services, which required them to install new termite traps around the house. The total cost was $14,000.
  
  Since that time, they have not completed the work. They've done some of it - very sporadically, never properly scheduled, never any updates - but some of the work remains incomplete. (I am not sure how much is done, because some of it is not visible to me, but I can see that they haven't done certain things like re-insulating the crawl spaces, as that is visible.) I have been calling the office multiple times a week to check on status and get updates, to no avail. I can talk to the reception/customer service reps who answer the phone, but nobody who can actually help and get the work done every calls me back. I've tried calling the regional manager and have left many messages, with no return call.
  
  This company has taken $14,000 from me, and either can't or won't perform the services I paid for (I do have a contract in writing). They won't return calls or commit to when (if) they will ever finish the work. This is my last resort before I have to hire a lawyer.

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/24) */
  Upon receipt of this complaint, we have reached out to Ms. Levinson. Senior Management has requested a site visit to address work that has not been done. WE are confident that we can resolve this matter to the satisfaction.
  
  
  Consumer Response /* (2000, 7, 2022/10/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Once they got the BBB call, the VP called me immediately and was there the next day with a team and took care of everything. He was incredible apologetic, and he made things right.

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11, 2022, my parents had Home Paramount come to their property to remove a hive. While the representative was there, he sold them 2 different annual contacts for service, that were not relevant to removing bees. They were sold a termite monitoring system as well as quarterly service for pests. The representative was given a check for $1450.00. My parents are in their 80's and were told how much damage and how quickly termites can damage a house. The felt that it was necessary, since the representative was so convincing. My parents do not want to be in this contract. I have asked the company to cancel contract, remove equipment from their property and return the funds. They have refused. They stated that it can be cancelled after the 12 month period is over. They never furnished a price for the removal of the hive, just took a payment for two contracts . The manager Stephanie, that I have spoken with, said she was there last week to inspect that the termite detection system was properly installed, but she did not walk the perimeter of the house, only the front. Home paramount is not even verifying that equipment is properly installed, from the management level.

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 10, 2022/11/10) */
  Home Paramount has resolved this complaint and Mr. and Mrs. Dempsey are satisfied. The Dempsey's did not complain regarding services proposed and provided. It was only after Ms. Wilson complained that Home Paramount was aware of any dissatisfaction. Once aware, Regional Management worked amicably with the Dempsey's to address all concerns. The termite system was removed, and a refund was processed.