Complaints

This profile includes complaints for Home Paramount Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Home Paramount Pest Control

  PO Box 850 Forest Hill, MD 21050-0850

• 

  Home Paramount Pest Control

  14212 Ellerslie Rd Ellerslie, MD 21529-1128

• 

  Home Paramount Pest Control

  6314 Sykesville Rd Sykesville, MD 21784-7911

• 

  Home Paramount Pest Control

  3 Industrial Dr Hanover, PA 17331-9530

• 

  Home Paramount Pest Control

  39026 E Colonial Hwy Hamilton, VA 20158-3112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged for service that wasn't done. Looking for a refund of $111.50 that was charged. I want service cancelled and don't want Home Paramount on my property any more.

  Business Response

  Date: 11/19/2025

  Good afternoon,

  We originally offered to have service manager visit and complete services in good faith. Since customer no longer wishes to have us on site, we have processed the refund for the service in question and will cancel future services.  We did leave a message on vm to ask to return to inform by phone. 

  Thank you.

• Initial Complaint

  Date:11/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Home Paramount Pest Control regarding poor service and lack of follow-up on a treatment I paid for in September 2025.I have been a customer of Home ********************** for three years. In early September 2025, I contacted them regarding a heavy infestation of Spotted Lantern Flies (SLF) on the brick front of my home. Inspector ****** visited on 9/10/25, confirmed the infestation, and advised that the company could spray the exterior and seal the top fascia and weep holes to prevent **** from entering and laying eggs. I agreed to the $900 service, which was scheduled for 9/19/25. I was also told future quarterly services would include exterior SLF treatment.On 9/19/25, two technicians spent about one hour sealing only the front fascia with mismatched caulking colors and poor workmanship. They sprayed the landscaping and placed mesh in the weep holes. Within two days, the **** returned in full force.I called the office on 9/24/25 and again on 10/6/25 to report my dissatisfactionno one returned my calls. My quarterly service on 10/11/25 did not include exterior spraying. I called again on 10/21/25 and left a message for Inspector ****** *******, who I later learned no longer works there. A technician returned on 10/25/25 to spray again, but the issue persisted.On 10/28/25, I spoke with Service Manager ******, who acknowledged my repeated calls and said he would inspect the work the week of 11/3/25. As of 11/7/25, I have received no follow-up call.I believe I was overcharged for incomplete and ineffective service and was not properly informed about treatment options that could have prevented re-infestation. I request a partial refund and corrective action by Home Paramount.

  Business Response

  Date: 11/10/2025

  Good afternoon,

  Home Paramount Representative spoke with our client today 11/10 regarding the concern addresses above. Home Paramount is scheduled to meet 11/11 on site to address the concern directly.

  Any updates will occur after tomorrow's scheduled appointment.

  Thank you.

  Customer Answer

  Date: 11/13/2025

  On 11/11/25 Regional Manager **** ***** came to inspect my concern. I pointed out that half the job had been done with clear caulking, while the rest was done with beige caulking. The entire job should have been completed with clear caulking. He acknowledge the beige caulking was not done well, and gaps remained.  Workers came on 11/13/25. They attempted to remove the beige caulking,  but much of it was embedded in the brick and some remained on the wood. New beige caulking was applied only to those areas. This does not  fully resolve the original concern.
  I was then required to sign an electronic form stating the work was completed to my satisfaction. I asked if I could amend the wording because I did not agree with the statement, but I was told I could not. I was also not provided a copy of what I signed.
  I contacted the regional manager within minutes of the workers leaving to document this, but I have not received any response.
  I am updating this complaint so the record accurately reflects that the issue remains unresolved.

  Business Response

  Date: 11/18/2025

  Good afternoon,

  On 11/17/25, regional manager touched base with customer, and a good faith refund was submitted to $400 back to the payment as to the agreed amount.

  We thank customer for the communications to resolve this issue.

   

   

  Customer Answer

  Date: 11/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like Home Paramount to contact me to schedule a specific date/time for the retrieval of their bait stations and honor that commitment by actually showing up as scheduled.??I was a customer of Home ********************** for 7 years. Over the past year, the level of service declined dramatically, and I canceled my service. Issues are:?1. Unwarranted Cancellation Notice:?I received a notice that my service was being canceled. I called to inquire and was given two conflicting reasons:?Reason 1: The tech couldn't access my newly fenced backyard (despite paying for front and back service).?Reason 2: A customer service representative (CSR) then claimed it was a "system-wide glitch" sent incorrectly many customers. ?2. Automatic Payment Failure:?When I called to schedule my recurring service, I was informed I had a past-due balance and couldn't book an appointment. I reminded the *** that I was enrolled in Autopay. *** manually confirmed and processed the payment using the credit card already on file. ?3. Missed Appointment:?Once payment was finally processed, I scheduled an appt with an initial window of 1 PM 3 PM. Left work early to be home before 1 PM. Called at 1:30 to confirm & was told my time was unilaterally changed to 2 PM 3 PM. ?At 5 PM, I called again. Was told the tech might still come even after the office closed.?The techn missed the ************* there was no follow up from Home Paramount.?4. Failure to ******************************* Cancellation:?For approx 2 weeks, I've been trying to arrange for Home Paramount to collect the bait stations they require back.?I've been repeatedly told I would be contacted by the White Plains office to schedule a pickup.?I have received multiple conflicting promises: "within 48 hours," "early next week," and "in another two weeks."The company has demonstrated a pattern of unresponsiveness, from service scheduling to the final phase of equipment collection.?

  Business Response

  Date: 10/27/2025

  Good afternoon,

  We made phone contact with customer to inform of our arrival to remove the stations that customer placed in a bag on the porch. We arrived and removed the stations on 10/23/25. We appreciate customer allowing us to retrieve.

  At this time, no further action is required.

  
  Thank you.

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control with this company and the technician came to spray for an interior wool moth problem on June 6, 2025. We paid $185.50.The service was supposed happen every two months for three treatments only.They came back on July 8, a month earlier than they were supposed to come. My housekeeper was home and she let them in the house. I did not want that service, with everyone at home including my pets. I complained and they refunded me the $185.50 ********* that point I decided I did not want to use their services anymore. I cancelled both by phone by email. I told them not to come again, for any reason, and to cancel my credit card from their system. On September 4, they came back. No one was home but our camera shows them spraying outside for about 60 seconds and leaving. I never asked for any outside pest treatments, and I had already told them to cancel my account.They invoiced me for the treatment the next day., $185.50 I have been trying for a week to get a refund, and getting nothing but a runaround.

  Business Response

  Date: 09/22/2025

  Home Paramount received the phone call regarding cancellation and refund request. This was processed on 9/15 back to customer card. Our records also indicate the cancellation was also processed on 9/11.

  No further action is required.

  Thank you.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid Paramount $1200.00 to do a job, placing items behind 6 windows shutters to keep birds from nesting, the birds pulled all the stuff they placed behind and was nesting. I had another company to come out to do the job, had to pay more money for a job I already paid for. I did complain, the entire time, the company sent out people, but the problem still exited.

  Business Response

  Date: 08/13/2025

  Home Paramount management has made multiple attempts to reach customer, by phone and email without return contact.

  At this time, we are awaiting customer communication to discuss the 2024 service to update BBB properly on the outcome.

  
  Thank you

  Customer Answer

  Date: 08/14/2025

  I received a email from Mr. ******** *********, tried calling him back, no answer 

• Initial Complaint

  Date:07/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** for many years. When you are due for treatment which is every three months you are notified via message on the phone. I was notified on 7/11 and called their office on 7/12 or 7/13 to cancel the appointment. I called the ********,VA office to cancel and did speak to someone. Yesterday the technician showed up and I didnt know he was there until I attempted to exit my garage. I asked why he was there since I canceled the appointment. He replied that he was not told. He had already treated the outside of my home. Now they are charging me for the treatment that I did not want. Ive called several times and each time I am told that someone from the executive office will call me. It has not happened.I have been told that have no record of my cancellation. In addition, they consistently increase the price of treatment without any notice at all.

  Business Response

  Date: 07/17/2025

  We appreciate Ms. ****** contacting Home Paramount concerning her concern.

  We were able to discuss the service and account and have resolved her concerns. We appreciate Ms. ****** and the services she has maintained with our company.

  Thank you.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Home Paramount for a bed bug problem. On 5/25/25 their inspector ***** confirmed there were bed bugs present and convinced me I should pay for heat treatment of my entire residence. He did not recommend treating only the affected room, which he said would cost around $550. I agreed with his suggestion and he gave me an invoice for $3,375 based on the rate of $2.25 per square foot that would be treated. We scheduled my home to be heat treated on 5/28/25.5/28 arrived after I spent the full night following the companys requirements to prepare the entire house for heat treatment. When the tech ****** arrived, he asked where the issue was so he knew where to place his heaters. I explained that while we had only seen bugs in one bedroom, I had paid for all 1500 square feet to be treated. The tech was not able to explain what temperature he was going to try to reach in the home, or for how long. I asked the tech if he would be monitoring temperatures in each room and whether there would be logs produced so that we would be able to see how hot each area got and for how long. He said this data does get produced but he didnt know how it gets produced, or how to get it.Despite having no confidence this tech was going to do the full job, I felt pressured not to cancel on the spot given the prep we had done and the urgency with which I wanted the problem solved. I allowed the tech to begin, and left the home for the treatment to proceed.Upon getting back after ****** said he was done, it was clear that he had heaters in the known infected room on the second floor for a majority (if not all) of the time. That room was sweltering whereas the first floor was barely warm and the basement was room temperature. I have not seen any logs to confirm how hot each room got or for how long. I was sold a $3,375 full house heat treatment but am only certain one room was treated. That room still has bed bugs living in it. Management has never returned any of my calls.

  Business Response

  Date: 06/11/2025

  Home Paramount Management has reached out to customer to resolve this complaint.

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23393349
  
  I am rejecting this response because:
  We have agreed on a refund amount and I have signed a release in consideration of the agreed amount. I am merely waiting to see the refund reach my credit card before I agree to close the complaint.

  Sincerely,
  
  ******* *****

  Business Response

  Date: 06/20/2025

  A credit card refund was discussed and processed on 6/13/2025.  Please close this complaint.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THis company provided very poor service from the start. They overcharged me viscously. After they were unable to soulve my problem they became unprofessional and refused to follow through. Then when they did com back out they charged me more after stating there would be no more charges. They also neglected to give me the key to my boxes, the ones they mad me buy at an exorbitant price. Now they are saying i cant have my key, that i am originally entitled to, until i pay the outstanding balance. In addition, they were not able to fix my problem and made excuses as to why not without any resolution.

  Business Response

  Date: 03/27/2025

  Home Paramount proposed exclusion services due to conditions that were conducive to rodent activity on the premises. We offered a long-term solution and on-site assistance that would have corrected the rodent activity and would have solved the issue. However, these proposals that were offered were refused/declined by the office manager, stating business was closing and not wanting to invest in repairs. They purchased rodent boxes as one proposal instead to assist with the activity. Home Paramount has since dropped off the rodent box keys for resolution. We have cancelled the services for this location and no future services. No further action required.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** **** came to my house to remove a birds nest from my dryer vent exhaust. He gave me an invoice saying he had removed the birds nest, sprayed bird lice removal, and replaced the bird cage. I kept getting an air flow issue on my dryer and called another company to take a look at the vent and they removed the birds nest that **** said that he had removed. Ive called multiple times to speak to the branch manager to request a refund but he/she is never available.

  Business Response

  Date: 10/22/2024

  Home Paramount representative has spoken directly with Mr. ****** on Tuesday, October 22, and came to a good faith and amicable arrangement of compensation concerning the work provided in 2023.

   We thank Mr. ****** for speaking with us and concluding this conversation regarding the complaint he submitted.

   

   

   

  Business Response

  Date: 10/29/2024

  Home Paramount had contact with customer and updated ******************** on 10/22 to complete this complaint.

   

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a termite plan and just paid $300 to renew. We had an appointment for the bait traps to be refilled on August 20 but no one showed up. We rescheduled for August 27. This time someone did show up, but they did a visual inspection of the property and did not even look at the bait traps. When we signed up for the plan, we had active termites in our home. That was a year ago and this is the first time that **** had to renew. We paid our $300 a week before the due date in August. The first appointment on August 20 was a no-show And the second appointment on August 27 the guy did not even look at the bait stations. He did a visual inspection in about 15 minutes and left. He also had me sign someone elses paperwork which I didnt realize until after he left. I told the company that I would be filing a Better Business Bureau report until this is taken care of, so that is why I am writing a complaint. This is totally unacceptable.

  Business Response

  Date: 08/30/2024

  Branch Management will be contacting customer to discuss and address concerns.

  Customer Answer

  Date: 09/04/2024

  I was contacted by Home Paramount Pest and they have made an appointment to be on premises between 4-6pm today to address the issues. Hoping they do what they promised this time.