Complaints

This profile includes complaints for Home Paramount Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Home Paramount Pest Control

  PO Box 850 Forest Hill, MD 21050-0850

• 

  Home Paramount Pest Control

  4608 Bucks School House Rd Baltimore, MD 21237-3315

• 

  Home Paramount Pest Control

  4635 Crain Hwy White Plains, MD 20695-3031

• 

  Home Paramount

  769 S Dupont Hwy New Castle, DE 19720-4609

• 

  Home Paramount Pest Control

  1747 W Main St Ephrata, PA 17522-1101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I apologize for the delay. I am just seeing this message. I've attached a copy of the service report from the other company that stated I did not have nay bed bugs. posing of bedding and pillows, staying in a hotel, and taking three unpaid days off work to accommodate the treatment schedule. However, upon seeking a second opinion from another pest control company, it was determined that there was no evidence whatsoever of bed bugs in my home.This experience has caused undue stress, financial burden, and inconvenience. I feel deceived and misled by the inspector, who provided inaccurate information and unnecessarily recommended an expensive and unnecessary treatment.I request that the Better Business Bureau investigate this matter and take appropriate action to address the dishonest and unethical conduct of Home Paramount Pest Control. I also seek a refund of any fees paid for the inspection and treatment, as well as compensation for the costs incurred as a result of their false diagnosis.Thank you for your attention to this matter. I look forward to your prompt response and resolution.Sincerely,********* Minus

  Customer Answer

  Date: 05/31/2024

  I apologize for the delay. I am just seeing this message. I've attached a copy of the service report from the other company that stated I did not have nay bed bugs. 

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21709167
  
  I am rejecting this response because:
  he inspector falsely reported the presence of bed bugs in my home, which was untrue. This inaccurate report has caused me financial loss, despite not being charged for the inspection itself. The inspector's false claim led me to take unnecessary measures based on their report. Home Paramount needs to be held accountable for their inaccurate report.
  Sincerely,
  
  ********* Minus

  Business Response

  Date: 06/10/2024

  Home Paramount has investigated the complaint.  Bed bugs were found during the inspection and the proposal for treatment was for Thermal Remediation.  There is no cost for the inspection or proposal and Home Paramount is not responsible for the costs incurred by the Complainant.  Further details can be discussed directly with management and the Complainant should they feel it is necessary.  

  Business Response

  Date: 06/12/2024

  Home Paramount will move forward with next steps and will contact Ms. ***** directly.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21581891
  
  I am rejecting this response because:

  As of 4/25/2024 no one has contacted me about this matter. I left many messages for ****** and he has not returned them. The manager you referenced attempted to stop by my house but it was well after the time range he had given me, I had taken off from work to be home and after waiting well beyond the appointment time,  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/23/2024

  Our Branch Manager, ****** ********, has tried to reach Mr. ******* but has been unable to do so. Our Regional Manager at the time, *** ******, attempted to go to the property on February 23rd to look at and discuss the issues but there was no answer at the home. Mr. ******** is going to reach out again to Mr. ******* to schedule a time to go to the property to look at the crawl space and discuss the concerns.

  Business Response

  Date: 05/03/2024

  On April 29, 2024, Branch Manager, ****** ********, reached out to Mr. ******* and left a message to try and schedule an appointment so he can go to the property at his convenience and review all of his problems and concerns. 

  Customer Answer

  Date: 05/09/2024

  Home Paramount has committed to do additional work to help remediate this situation. They are scheduled to begin this work on Monday, May 13th. As long as they follow through with the plan we discussed on 5/7 when they came to our house, we will be happy that they have addressed our concerns. I can follow up next week and after the second part of the job is complete (approximately 2 weeks from Monday) to confirm. Thank you for your assistance.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that the check was in the mail... it should be here by this Friday, 29th.  have no intention of settling this in a manner acceptable to both sides. If this isn't resolved in the next 10 business days, I will file a small claims action against them in Durham County, N.C.

  Business Response

  Date: 03/14/2024

  Home Paramount has been in contact with Mr. **********. Our Service Manager met with Mr. ********** on Tuesday, March 12th at his apartment and observed the video of the service. He was assured that any future service at his apartment will be performed by our Service Manager. We are awaiting estimates, invoices and receipts for the drape cleaning and the replacement surge protection so we can review those as well. 

   

   

  Customer Answer

  Date: 04/07/2024

  Home Paramount Pest Control has paid for the damages caused by their pest control technician. 
  *** **********

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,

  I am not sure how they closed anything. They walked away and left an incomplete job, they are in breach of their contract and don't care. Do I need to hire an inspector? They wanted to keep trying to cover up the mess they made with no intention of fixing anything. I gave them three tries to address the problem and then asked for my money back. They walked away and said they would get back to me. That was well before I sent the cure letter. They never responded to the Cure letter either. I am prepared to get an inspector and take them to court. There was no resolution to the situation other than they decided to ignore my complaints and walk away with a promise to get back to me, which they never did. After three failed attempts to address the problem I don't trust them to do any further work on my home.

  They were also supposed to pay for the plumber who fixed the pipe they broke. They never addressed it. I sent them the bill and was told they would pay me back. I have heard nothing.

  Thanks,

  ****

  ith insulation, 7. The pump attached to the dehumidifier was not working because it was also filled with insulation. The entire job was botched and needed to be redone. I took pictures and videos of the issues.The work remains incomplete and poorly executed. The company repeatedly failed to remove old insulation, spray, and properly install new insulation. After multiple attempts to fix the issues, including several inspections by company representatives who acknowledged the problems but failed to resolve them, I requested a refund.
  A timeline of the inadequate service and lackluster responses, including unfulfilled promises and miscommunications was sent to the company. Despite the company's attempts to address the problems, including waiving fees and offering free services, the work was never completed. The situation culminated in my requesting a refund of $5,225 for the unsatisfactory job, plumbing repairs, and the waiving of the cost of the termite warranty for 2024.

  Business Response

  Date: 03/26/2024

  Home Paramount's Vice President of Operations, Paul *******, has reached out to Mr. ******* by telephone to discuss the requested refund. He reached out on March 12th and left a message but has not yet heard back from the customer. 

  Business Response

  Date: 04/04/2024

  Mr. *******, Vice President of Operations, has been trying to get in touch with Mr. ******* to discuss the resolution of this matter. He left him a message in March and has not received a return call. Please have Mr. ******* reach out to Mr. ******* directly at **************************. Our General Counsel is also going to reach out to Mr. ******* to discuss resolution of this matter. 

  Customer Answer

  Date: 04/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: nobody from home paramount has reached out to me, via phone, email or mail. I sent a letter of cure and nobody responded. I have gone through every hoop calling, and sending registered mail. Did someone call and leave no message? I pay for an ongoing Paramount termite service and these folks know how to reach me. They schedule to be on the property on a regular basis. 
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 04/18/2024

  Meaghan *****, General Counsel, for Home Paramount, spoke with Mr. ******* on Monday, April 15th. Ms. ***** asked if we could schedule a conference call for Mr. ******* to speak with her and our Vice President of Operations. Mr. ******* agreed and requested that the call be scheduled for Friday, April 19, 2024 at 11:00 am. So, there is a call scheduled for General Counsel, Vice President of Operations and staff to speak with Mr. ******* tomorrow morning to resolve this matter. 

  Customer Answer

  Date: 04/24/2024

  A quick update: Paramount Pest Control had their legal department and a VP of operations contact me. They admitted the work was not done properly and presented a plan to start from scratch and redo all the work. They will remove the insulation, respray for mold/fungi, and let me inspect the crawl space. After that, they will reinstall the insulation from scratch and the VP and I will inspect before sign-off. Basically, I gave them one more try to get this right. This would not have been possible without your intervention. Thank you!

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have been reaching consistently since 1/8/24 when the manager told me I could get a refund. Within the past 3 weeks, I was told from multiple employees that several emails have been sent to management and cooperate to reach out to me and I still have not been contacted by anyone. I need someone to contact me ASAP! 
  
  
  Sincerely,
  **** ******n, he told me it was no problem&he would work on my refund. That was a verbal agreement to refund me.1/11/24 I called back Tim told me I could not get refunded because I paid through a third party, ***** *** the loan company, didn’t seem right to me, told me I could contact them to see if they could help. I contacted ***** ***&was told that was untrue&all they had to do was cancel the service, send the credit to ***** ***& i would get refunded. they also sent a complaint on my behalf. I called back right to cancel all services due to Tim giving me misinformation& it did not seem like he was taking an initiative to give me my refund he verbally told me I would receive. Called Fri 1/12 4:30pm bc I heard nothing .was told Tim would be sent another email to contact me,& would have cooperate contact me.Mon 1/22 no one has contacted me. It has been over a week since I was verbally told I would get a refund& nothing has progressed. I’ve read many bad reviews online about them being all about greed and money.

  Business Response

  Date: 01/22/2024

  Home Paramount is in receipt of this complaint and Regional Management will contact customer to discuss refund request.

  Business Response

  Date: 01/24/2024

  Home Paramount's Regional Manager for the area that services Ms. ******** property spoke with Ms. ****** about this issue. Home Paramount has agreed to refund her the requested amount of $1820.00.  Home Paramount has begun the steps to have Ms. ******** refund processed. 

  Thank you. 

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, the refund was processed....but it took a MONTH of phone calls on my part to finally get it!  I received the refund FINALLY on January 6th!  Am I happy with the results?  Well, I did get my refund, but I am not happy with the business and lack of customer service it took to get it done! 

  I received a phone call from the reginal manager I had been trying to get in touch with., at the end of December.  He left a voice mail saying he wanted to talk to me, and assured me the check was in the mail.  No, I did not return his call, nor do I plan to return his call.  During all my phone calls of concern, he NEVER returned my phone calls.  Is that customer service?  I think not. 

  Thank you for anything you may have done to help make this happen.

   

   

  Business Response

  Date: 01/09/2024

  Refund was processed per Home Paramount "Bee Happy Guarantee."

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24/23 @ 3:30 pm Ben ****** left a voicemail on my cellphone. 

  Due to the holiday I was not able to call back until this morning at 9:20 am on 12/26/23. I was sent to his voicemail on his cellphone. 

   

  lled again on
  
  Home Paramount Pest Control needs to FINISH and FIX their work.

  Customer Answer

  Date: 12/29/2023

  Called on 12/26/23 (888) 888-4663 asked to speak to Ben ******.

  Was informed that he would be back in the office on 12/29/23, and the operator said that he have a message for Mr. ****** to call me back when he is in the office.

  I still hear the mice in my wall, and they are very active.

  Customer Answer

  Date: 01/04/2024

  Left a message on Ben ******** cell phone on 1/4/24, had to leave a message. 

   

  Call main phone number and spoke to Tammy. Asked to speak to Mr. ******, she said he was not available and that she reached out to the branch Mrg, Darren *********, he said thst they would come out today (1/4/24)  but i am not available today.

  I asked if they could come on 1/5/24, Tammy said yes they would be here on 1/5/24 between 10am and 12pm 

  Customer Answer

  Date: 01/08/2024

  On 1/5/24 rep from Home Paramount Pest came by.

  He looked around the house saw some holes and filled them.

  He came to the master bedroom where the active mice are in the wall and ceiling, but they were not active. 

  He took the loose boards from the backdoor thesahold. He said he was going to take it to measure finished wood to place back.

  He said he needed to speak to his supervisor on how to proceed with mice issue.

  Customer Answer

  Date: 01/08/2024

  On 1/8/24.

   

  No follow up from Home Paramount Pest from their visit on 1/5/24.

  I now have a open space under my back door that is exposed to the weather.

  the person that came on 5th, said that he needs to speak to the main supervisor about the mice in my bedroom walls and ceiling.

   

  The person from Home Paramount Pest Control did not go up in the attic to check it out to see what was going on. They went in the basement, the found no "droppings" per them.

   

  Business Response

  Date: 01/09/2024

  Home Paramount management are working with Customer to resolve her concerns.  The next appointment is scheduled for end of this week.

  Thank you.
  

  Customer Answer

  Date: 01/17/2024

  On 1/10/24 2 people came by to look for more areas were mice can come in and they replaced the wood at the backdoor threshold.

  They told me that there were some more holes thst they filled in.

   

  I came back on 1/16/24 from a business trip and this morning at 10am I  am still hearing a mouse/mice in the wall.

  Customer Answer

  Date: 01/20/2024

  1/20/24

   

  Left voicemail message for Heather ******.

  Asked for her to return my call, as i am still hesring mice activity in my walls and in the wall in my family room now

  Business Response

  Date: 01/26/2024

  Management met with Ms. ****** on 1/26/2024 to further review her complaints.  Additional services were provided and a follow-up will be scheduled.  

  Customer Answer

  Date: 01/31/2024

  Keo and Jack from Home Paramount Pest along with Ben ****** came by on the 26th of January. 

  They found a mouse in a trap that was placed in the attic.

  Keo found an issue in roof near the chimney, he fixed that.

  They said that they would come by on Tuesday (30th) but they never came. 

  Called Heather at BBB on 30th, told her what has happened and that Keo and Jack didn't come by. I asked her to please keep the file open.

  I will call Home Paramount Pest and ask when they plan on coming back.

  I will let Heather know. 

  Business Response

  Date: 02/01/2024

  Received message and contact being made with Ms. ****** for a tentative appointment for 2/2/2024 based on customer availability.   

  Customer Answer

  Date: 02/07/2024

  On Monday the 4th of February Jack and Ben ****** came back out.

  They will be back on Friday the 8th of February to lay down more traps in attic.

   

  They found evidence of mice but they still don't know why there is activity in the  walls of my bedroom. 

  Customer Answer

  Date: 02/14/2024

  On 2/8/24 Jack and Joe placed more traps and poison in the attic. 

  i am still hearing activity in the walls in bedroom and in the outter wall of my family room.

   

  They are coming back 2/14/24 to check out the attic 

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20869997, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****at this point I just want to cancel the service because clearly they don’t care and they need to zero that bill out . She said she was canceling the service . No penalties charge will be added and last service will not be billed because I was not here as I requested to only do service if I’m here . On 9/20/23 I spoke to Ed because I received a mail invoice for payment . I advised him what’s been going on and he confirmed what Roselyn had said he was putting the closed account and to zero out the account. 11/1/23 spoke with Adam and he sent a escalation email and I will get a call in 24 -48 hours , that never happened . 11/6/23 spoke with Rory and he said *** Mr. **** was going to zero the account out . Today I had a final collections notice for balance . Spoke with Dan and he said account was closed and zero out and would send a email to collections to stop trying to collect . I don’t believe nothing this company says . They’ve lied from the beginning . I wasted so much time calling.

  Business Response

  Date: 11/17/2023

  11/17/2023-

  Response to the information *** ***** sent to BBB on 11/17/23 regarding receiving an email invoice. Home Paramount emailed *** ***** a "zero" dollar invoice for the customers records as previously discussed.

  Home Paramount also attempted to contact customer by leaving a message of the same above information.

  There is no further action required since *** *****s account is closed and inactive.

  Thank you.

• Initial Complaint

  Date:10/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20775404, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******e service date 9/20 (that never happened). First off, the tech committed ****** I don't know how they're handling that, if at all, but I'd have her prosecuted if I could. Since I can never get a direct person when calling and I haven't received a call back from them since my last call on 10/23/23, I want them to confirm, in writing, my contract has been cancelled with the effective date and that this bogus invoice is voided , leaving me no amount due to them. I'm extremely disappointed that this company would employ someone who not only can't be trusted but has caused them to lose a customer and leaving such a dark cloud hanging over them. I don't trust anyone at this company now and I will never, ever, recommend them. If anything, I'm warning consumers to **** *** **** *** ****!

  Business Response

  Date: 11/01/2023

  Home Paramount has reached customer by phone has amicably come to an agreement.

   

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The 11 days I had bees flying in my house and the 20+ phones calls I had to make just to get a tech here was absurd. Horrible customer service and care. 
  
  
  
  Sincerely,
  
  
  
  Cyndi Diethrich

  Business Response

  Date: 10/03/2023

  Today, October 3, 2023, Home Paramount's Regional Manager went to Ms. *********** property to assess the situation with the bees. He treated and serviced all entry points and spoke with the customers. He also advised them to contact him directly and let him know if the treatment did not work.  The Regional Manager indicated that the customers were satisfied with the treatment and service today.