Complaints

This profile includes complaints for Home Paramount Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Home Paramount Pest Control has 35 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Home Paramount Pest Control

  PO Box 850 Forest Hill, MD 21050-0850

• 

  Home Paramount Pest Control

  14212 Ellerslie Rd Ellerslie, MD 21529-1128

• 

  Home Paramount Pest Control

  6314 Sykesville Rd Sykesville, MD 21784-7911

• 

  Home Paramount Pest Control

  3 Industrial Dr Hanover, PA 17331-9530

• 

  Home Paramount Pest Control

  39026 E Colonial Hwy Hamilton, VA 20158-3112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Details Order Number: ******* Your Customer Number: ****** Service Details Service Plan: BiMonthly Residential Pest Control Scheduled Appt: Sat. 7/13/2024 at 7:00 am to 9:00 am Service Address ********************************************************************************************* Recurring (To Be Billed Separately)BiMonthly Residential Pest Control$80.00 *************************** BiMonthly Residential Pest Control$120.00 Taxes$0.00 Total Due$120.00 Billing Details I paid them and the person who came out to my home did nothing that they said he would do. I asked if he was going to check the crawl space put anything down in the home and he stated that the operators don't know what they are speaking about that he did not need to do anything like that he put some stuff in my cabinets door that fell out the next day and sprayed around the outside of my home but not before trying to get ****** out of me for a bee nest that was out back of my home. i called and filled a complaint and ***** told me that i would have my money back in 48 hours and i have called several times to day and they keep telling me that ***** is out at lunch all day and then finally said that she might have left or is working from home and then will say that a manger will reach out to me. i just want my money back for the poor service and the person trying to take me for someone he could get money out of. he tried to say that my home was infested with roaches which it is not. how can you say that when he never checked. they are a rip off and i would not refer them to no one.

  Business Response

  Date: 07/25/2024

  Good afternoon,

  Ms *****-******** did call concerning the first service that was rendered on her property and was not happy with the tech or results. The refund that was agreed upon was for $120 and processed on 7/24/2024.

  As to the timing of the refund, it could take time for this to show on the customers credit card.

  Since customer was not requesting any further services, the agreement was cancelled and no further action needed

  Thank you.

   

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a huge amount of money for them to handle a raccoon situation. They didnt come out the correct number of times that Id paid for to check the traps, never changed the bait in the traps (even after the raccoon had eaten the food out of the trap without getting caught), or tried any new locations. Traps were set on my property for about a month, and they didnt catch anything other than 1 squirrel. I made a couple of suggestions about moving the traps or trying different bait, which they never did despite saying they would. They claim that they rebaited the traps, but they didnt. I have it all on my ring camera. After they finally removed their traps, I ended up buying a trap myself, and caught the raccoon in 3 nights. I tried calling them to talk (I wanted some money back honestly) about their conduct towards me, and their incompetence/laziness. No one would call me back - I got the total run around, got told several stories as to why people hadnt called back or werent ever available. I left messages for several managers and regional managers over a few weeks, and absolutely no response. I just keep being told they will return my messages.

  Business Response

  Date: 06/18/2024

  Home Paramount has refunded this customer per her request.

  Customer Answer

  Date: 06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it May Concern, On 4/29/24, I contacted Home Paramount Pest Control to schedule an inspection of my home for potential bed bug infestation. The inspector I spoke with over the phone asked for details about my situation, to which I explained that I had woken up with red, itchy, welt-like bumps, which I initially believed to be bed bug bites. At the inspector's request, I sent photos of these bumps. Based on the photos I provided, the inspector assured me over the phone that they were bed bug bites, which were later diagnosed as hives.During the in-person inspection conducted by Home Paramount Pest Control, the inspector claimed to have found evidence of bed bugs, citing sightings of them running along the corner of my bedpost. As a result, I was quoted a treatment price of $2,575 and provided with instructions on how to prepare my home for the treatment.Given the significant financial and emotional impact of a potential bed bug infestation, I took immediate action, including disposing of bedding and pillows, staying in a hotel, and taking three unpaid days off work to accommodate the treatment schedule. However, upon seeking a second opinion from another pest control company, it was determined that there was no evidence whatsoever of bed bugs in my home.This experience has caused undue stress, financial burden, and inconvenience. I feel deceived and misled by the inspector, who provided inaccurate information and unnecessarily recommended an expensive and unnecessary treatment.I request that the Better Business Bureau investigate this matter and take appropriate action to address the dishonest and unethical conduct of Home Paramount Pest Control. I also seek a refund of any fees paid for the inspection and treatment, as well as compensation for the costs incurred as a result of their false diagnosis.Thank you for your attention to this matter. I look forward to your prompt response and resolution.Sincerely,********* Minus

  Customer Answer

  Date: 05/31/2024

  I apologize for the delay. I am just seeing this message. I've attached a copy of the service report from the other company that stated I did not have nay bed bugs. 

  Customer Answer

  Date: 05/31/2024

  I apologize for the delay. I am just seeing this message. I've attached a copy of the service report from the other company that stated I did not have nay bed bugs. 

  Business Response

  Date: 06/10/2024

  Home Paramount has investigated the complaint.  Bed bugs were found during the inspection and the proposal for treatment was for Thermal Remediation.  There is no cost for the inspection or proposal and Home Paramount is not responsible for the costs incurred by the Complainant.  Further details can be discussed directly with management and the Complainant should they feel it is necessary.  

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21709167
  
  I am rejecting this response because:
  he inspector falsely reported the presence of bed bugs in my home, which was untrue. This inaccurate report has caused me financial loss, despite not being charged for the inspection itself. The inspector's false claim led me to take unnecessary measures based on their report. Home Paramount needs to be held accountable for their inaccurate report.
  Sincerely,
  
  ********* Minus

  Business Response

  Date: 06/12/2024

  Home Paramount will move forward with next steps and will contact Ms. ***** directly.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/5/2022, I signed an agreement for Home Paramount to do an exclusion of our crawlspace with a quarterly treatment for mice, including to sanitize where needed. The exclusion was completed but no quarterly treatments were done. In late 2023, we had a mouse infestation in the crawlspace and when Home Paramount came out and advised that the infestation was significant and recommended complete sanitization of crawlspace replacing the vapor barrier and insulation. I feel that this is a clear breach of the agreement and that we should not be responsible for their failing to do what was agreed to. I asked for a reasonable effort on their part to do something to resolve this situation that they caused. I left numerous messages for ****** who would not return my call. I spoke with his manager, *** ******, who was supposed to come and take a look at the crawlspace on 2/23/2024 between 10 and 12. Mr. ****** did not show up during that time and made no attempt to call or reschedule.

  Business Response

  Date: 04/23/2024

  Our Branch Manager, ****** ********, has tried to reach Mr. ******* but has been unable to do so. Our Regional Manager at the time, *** ******, attempted to go to the property on February 23rd to look at and discuss the issues but there was no answer at the home. Mr. ******** is going to reach out again to Mr. ******* to schedule a time to go to the property to look at the crawl space and discuss the concerns.

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21581891
  
  I am rejecting this response because:

  As of 4/25/2024 no one has contacted me about this matter. I left many messages for ****** and he has not returned them. The manager you referenced attempted to stop by my house but it was well after the time range he had given me, I had taken off from work to be home and after waiting well beyond the appointment time,  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/03/2024

  On April 29, 2024, Branch Manager, ****** ********, reached out to Mr. ******* and left a message to try and schedule an appointment so he can go to the property at his convenience and review all of his problems and concerns. 

  Customer Answer

  Date: 05/09/2024

  Home Paramount has committed to do additional work to help remediate this situation. They are scheduled to begin this work on Monday, May 13th. As long as they follow through with the plan we discussed on 5/7 when they came to our house, we will be happy that they have addressed our concerns. I can follow up next week and after the second part of the job is complete (approximately 2 weeks from Monday) to confirm. Thank you for your assistance.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home paramount pest control was supposed to make an appointment with me because I work from home serving my clients. Service worker enters the apartment and sprays pesticide all over the floors, on my drapes, my audio speakers, and destroyed a power outlet. When I came home I immediately informed the apartment complex who has a contract with home paramount pest control and told them of the damages. I videoed the damage by doing a walk-around showing the excessive pesticide on the floors and the walls. A very nasty regional representative came to my apartment, unannounced, disrupted my session with a client to assess the damage. I asked him to wait 30 mins (since he came unannounced and was told to make an appointment), and he vehemently expressed what he wasn't going to do with his time! The damages mount to $96.69 from the dry cleaner and the power outlet that was destroyed (all on video). It's been over a month now and having dealt with 2 of their representatives it's clear that they have no intention of settling this in a manner acceptable to both sides. If this isn't resolved in the next 10 business days, I will file a small claims action against them in Durham County, N.C.

  Business Response

  Date: 03/14/2024

  Home Paramount has been in contact with Mr. **********. Our Service Manager met with Mr. ********** on Tuesday, March 12th at his apartment and observed the video of the service. He was assured that any future service at his apartment will be performed by our Service Manager. We are awaiting estimates, invoices and receipts for the drape cleaning and the replacement surge protection so we can review those as well. 

   

   

  Customer Answer

  Date: 03/25/2024

  I was told that the check was in the mail... it should be here by this Friday, 29th. 

  Customer Answer

  Date: 04/07/2024

  Home Paramount Pest Control has paid for the damages caused by their pest control technician. 
  *** **********

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/18/23, I agreed to have the insulation under my house removed, the entire crawlspace area sprayed for mold, and new insulation installed. As of today, February 29, 2024, this work has not been performed correctly. I have provided ample opportunity for the issues to be addressed on two occasions only to have the contractor return to the job and perform follow-up work that is still not performed correctly. In fact, the last two efforts appeared more of an effort to hide the inadequate work originally performed but done so poorly that the attempt to covered it up was obvious to the layperson,
  11/2023 – 1. All the old insulation was not removed, 2. There was no way to spray the entire crawlspace with the old insulation still in place, 3. Some old insulation had new insulation installed over the top of it, 4. Insulation hangers were not installed, and new insulation was already falling out of the joists, 5. Some areas were completely bare of insulation, 6. The dehumidifier was clogged with insulation, 7. The pump attached to the dehumidifier was not working because it was also filled with insulation. The entire job was botched and needed to be redone. I took pictures and videos of the issues.The work remains incomplete and poorly executed. The company repeatedly failed to remove old insulation, spray, and properly install new insulation. After multiple attempts to fix the issues, including several inspections by company representatives who acknowledged the problems but failed to resolve them, I requested a refund.
  A timeline of the inadequate service and lackluster responses, including unfulfilled promises and miscommunications was sent to the company. Despite the company's attempts to address the problems, including waiving fees and offering free services, the work was never completed. The situation culminated in my requesting a refund of $5,225 for the unsatisfactory job, plumbing repairs, and the waiving of the cost of the termite warranty for 2024.

  Business Response

  Date: 03/26/2024

  Home Paramount's Vice President of Operations, Paul *******, has reached out to Mr. ******* by telephone to discuss the requested refund. He reached out on March 12th and left a message but has not yet heard back from the customer. 

  Customer Answer

  Date: 04/01/2024

  Dear BBB,

  I am not sure how they closed anything. They walked away and left an incomplete job, they are in breach of their contract and don't care. Do I need to hire an inspector? They wanted to keep trying to cover up the mess they made with no intention of fixing anything. I gave them three tries to address the problem and then asked for my money back. They walked away and said they would get back to me. That was well before I sent the cure letter. They never responded to the Cure letter either. I am prepared to get an inspector and take them to court. There was no resolution to the situation other than they decided to ignore my complaints and walk away with a promise to get back to me, which they never did. After three failed attempts to address the problem I don't trust them to do any further work on my home.

  They were also supposed to pay for the plumber who fixed the pipe they broke. They never addressed it. I sent them the bill and was told they would pay me back. I have heard nothing.

  Thanks,

  ****

  Business Response

  Date: 04/04/2024

  Mr. *******, Vice President of Operations, has been trying to get in touch with Mr. ******* to discuss the resolution of this matter. He left him a message in March and has not received a return call. Please have Mr. ******* reach out to Mr. ******* directly at **************************. Our General Counsel is also going to reach out to Mr. ******* to discuss resolution of this matter. 

  Customer Answer

  Date: 04/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: nobody from home paramount has reached out to me, via phone, email or mail. I sent a letter of cure and nobody responded. I have gone through every hoop calling, and sending registered mail. Did someone call and leave no message? I pay for an ongoing Paramount termite service and these folks know how to reach me. They schedule to be on the property on a regular basis. 
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 04/18/2024

  Meaghan *****, General Counsel, for Home Paramount, spoke with Mr. ******* on Monday, April 15th. Ms. ***** asked if we could schedule a conference call for Mr. ******* to speak with her and our Vice President of Operations. Mr. ******* agreed and requested that the call be scheduled for Friday, April 19, 2024 at 11:00 am. So, there is a call scheduled for General Counsel, Vice President of Operations and staff to speak with Mr. ******* tomorrow morning to resolve this matter. 

  Customer Answer

  Date: 04/24/2024

  A quick update: Paramount Pest Control had their legal department and a VP of operations contact me. They admitted the work was not done properly and presented a plan to start from scratch and redo all the work. They will remove the insulation, respray for mold/fungi, and let me inspect the crawl space. After that, they will reinstall the insulation from scratch and the VP and I will inspect before sign-off. Basically, I gave them one more try to get this right. This would not have been possible without your intervention. Thank you!

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a single woman who lives alone. 12/8/23 home paramount pest control salesman, Brian ******** came to my house solely to evaluate my ant problem.he told me I had a termite problem. I had never seen any evidence of any existing termites in 6 yrs. I hate to say it, I was pressured & scared into getting termite prevention.signed a contract for them for 1 year, which stated I had 3 business days to cancel the service.had to take a loan out through a third party, ***** ***&paid in full on 12/28. salesman told me he would set up an appt for 1st pest spray& the termite traps. They ended up coming the very next day12/9/23 when I was not home. That broke the contract of 3 days for me to cancel .After reading the reports I was emailed, I saw there was no termite activity. I had called home paramount pest control 1/5 to cancel& get refunded the termite prevention. Mon 1/8/24 I spoke to the manager Tim. He understood I wanted to cancel&get refunded for the termite prevention, he told me it was no problem&he would work on my refund. That was a verbal agreement to refund me.1/11/24 I called back Tim told me I could not get refunded because I paid through a third party, ***** *** the loan company, didn’t seem right to me, told me I could contact them to see if they could help. I contacted ***** ***&was told that was untrue&all they had to do was cancel the service, send the credit to ***** ***& i would get refunded. they also sent a complaint on my behalf. I called back right to cancel all services due to Tim giving me misinformation& it did not seem like he was taking an initiative to give me my refund he verbally told me I would receive. Called Fri 1/12 4:30pm bc I heard nothing .was told Tim would be sent another email to contact me,& would have cooperate contact me.Mon 1/22 no one has contacted me. It has been over a week since I was verbally told I would get a refund& nothing has progressed. I’ve read many bad reviews online about them being all about greed and money.

  Business Response

  Date: 01/22/2024

  Home Paramount is in receipt of this complaint and Regional Management will contact customer to discuss refund request.

  Customer Answer

  Date: 01/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have been reaching consistently since 1/8/24 when the manager told me I could get a refund. Within the past 3 weeks, I was told from multiple employees that several emails have been sent to management and cooperate to reach out to me and I still have not been contacted by anyone. I need someone to contact me ASAP! 
  
  
  Sincerely,
  **** ******

  Business Response

  Date: 01/24/2024

  Home Paramount's Regional Manager for the area that services Ms. ******** property spoke with Ms. ****** about this issue. Home Paramount has agreed to refund her the requested amount of $1820.00.  Home Paramount has begun the steps to have Ms. ******** refund processed. 

  Thank you. 

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attaching the letter I finally sent to the Inspector. I also printed a copy to send to their corporate office. Date this all started December 4th. I paid a down payment of $1952.75 for a job and no one showed up to do the work. I'm tired of making unlimited phone calls trying to get this settled. I JUST WANT A REFUND of my original deposit for this job.

  Business Response

  Date: 01/09/2024

  Refund was processed per Home Paramount "Bee Happy Guarantee."

  Customer Answer

  Date: 01/10/2024

  Yes, the refund was processed....but it took a MONTH of phone calls on my part to finally get it!  I received the refund FINALLY on January 6th!  Am I happy with the results?  Well, I did get my refund, but I am not happy with the business and lack of customer service it took to get it done! 

  I received a phone call from the reginal manager I had been trying to get in touch with., at the end of December.  He left a voice mail saying he wanted to talk to me, and assured me the check was in the mail.  No, I did not return his call, nor do I plan to return his call.  During all my phone calls of concern, he NEVER returned my phone calls.  Is that customer service?  I think not. 

  Thank you for anything you may have done to help make this happen.

   

   

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 27, 2023 I had Home Paramount Pest Control insecpt my house for mice and they said yes that I did have mice in my home.
  
  They began work on my home the following day and for the next week.
  
  They never came back to finish the project. I still have loose molding outside of house at the back door that is held in by a bag of sand and a flower pot. They were suppose to replace the molding outside of the door.
  
  On November 6th I called and spoke tp the Manager, Darren ********, and explained to him that the job is not finished as the molding is still not attached outside and NOW I am hearing mice chewing inside my wall of my bedroom.
  
  Mr. ******** said that he would have inspector Jerome come out on the 7th between 9 and 11 am, he was a no show and no call. I called Mr. ******** after 11:00 am on the 7th and the call was sent to voicemail, like he has blocked my phone number. I called Mr. ******** back on the 8th and AGAIN went to voicemail again he is blocking my calls. I called again on
  
  Home Paramount Pest Control needs to FINISH and FIX their work.

  Customer Answer

  Date: 12/26/2023

  On 12/24/23 @ 3:30 pm Ben ****** left a voicemail on my cellphone. 

  Due to the holiday I was not able to call back until this morning at 9:20 am on 12/26/23. I was sent to his voicemail on his cellphone. 

   

  Customer Answer

  Date: 12/29/2023

  Called on 12/26/23 (888) 888-4663 asked to speak to Ben ******.

  Was informed that he would be back in the office on 12/29/23, and the operator said that he have a message for Mr. ****** to call me back when he is in the office.

  I still hear the mice in my wall, and they are very active.

  Customer Answer

  Date: 01/04/2024

  Left a message on Ben ******** cell phone on 1/4/24, had to leave a message. 

   

  Call main phone number and spoke to Tammy. Asked to speak to Mr. ******, she said he was not available and that she reached out to the branch Mrg, Darren *********, he said thst they would come out today (1/4/24)  but i am not available today.

  I asked if they could come on 1/5/24, Tammy said yes they would be here on 1/5/24 between 10am and 12pm 

  Customer Answer

  Date: 01/08/2024

  On 1/5/24 rep from Home Paramount Pest came by.

  He looked around the house saw some holes and filled them.

  He came to the master bedroom where the active mice are in the wall and ceiling, but they were not active. 

  He took the loose boards from the backdoor thesahold. He said he was going to take it to measure finished wood to place back.

  He said he needed to speak to his supervisor on how to proceed with mice issue.

  Customer Answer

  Date: 01/08/2024

  On 1/8/24.

   

  No follow up from Home Paramount Pest from their visit on 1/5/24.

  I now have a open space under my back door that is exposed to the weather.

  the person that came on 5th, said that he needs to speak to the main supervisor about the mice in my bedroom walls and ceiling.

   

  The person from Home Paramount Pest Control did not go up in the attic to check it out to see what was going on. They went in the basement, the found no "droppings" per them.

   

  Business Response

  Date: 01/09/2024

  Home Paramount management are working with Customer to resolve her concerns.  The next appointment is scheduled for end of this week.

  Thank you.
  

  Customer Answer

  Date: 01/17/2024

  On 1/10/24 2 people came by to look for more areas were mice can come in and they replaced the wood at the backdoor threshold.

  They told me that there were some more holes thst they filled in.

   

  I came back on 1/16/24 from a business trip and this morning at 10am I  am still hearing a mouse/mice in the wall.

  Customer Answer

  Date: 01/20/2024

  1/20/24

   

  Left voicemail message for Heather ******.

  Asked for her to return my call, as i am still hesring mice activity in my walls and in the wall in my family room now

  Business Response

  Date: 01/26/2024

  Management met with Ms. ****** on 1/26/2024 to further review her complaints.  Additional services were provided and a follow-up will be scheduled.  

  Customer Answer

  Date: 01/31/2024

  Keo and Jack from Home Paramount Pest along with Ben ****** came by on the 26th of January. 

  They found a mouse in a trap that was placed in the attic.

  Keo found an issue in roof near the chimney, he fixed that.

  They said that they would come by on Tuesday (30th) but they never came. 

  Called Heather at BBB on 30th, told her what has happened and that Keo and Jack didn't come by. I asked her to please keep the file open.

  I will call Home Paramount Pest and ask when they plan on coming back.

  I will let Heather know. 

  Business Response

  Date: 02/01/2024

  Received message and contact being made with Ms. ****** for a tentative appointment for 2/2/2024 based on customer availability.   

  Customer Answer

  Date: 02/07/2024

  On Monday the 4th of February Jack and Ben ****** came back out.

  They will be back on Friday the 8th of February to lay down more traps in attic.

   

  They found evidence of mice but they still don't know why there is activity in the  walls of my bedroom. 

  Customer Answer

  Date: 02/14/2024

  On 2/8/24 Jack and Joe placed more traps and poison in the attic. 

  i am still hearing activity in the walls in bedroom and in the outter wall of my family room.

   

  They are coming back 2/14/24 to check out the attic 

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/22/23 Tech Mary came to my house while I was on vacation . . In the beginning I called and told them that they need to get a verbal response that they could come out because I prefer to be home when the treatment is being done . My gates were locked and I wasn’t there . I returned home on 8/24/23 and spoke to Roselyn about how I was happy about the service , how the tech came without approval because my account should have no one coming unless I approve , also all the things I was promised would be done with service and none of which was true . Roselyn told me I had to email customer service at - [email protected].
  I sent email to please call me about the service and how unhappy I was about everything . Nothing is what they promised at all . I got an automated email back the same day that I would get followup . By 8/29/23 I had not heard anything from Home Paramount. I called back on 8/29 Spoke with Roselyn again how I didn’t have any followup . I told her at this point I just want to cancel the service because clearly they don’t care and they need to zero that bill out . She said she was canceling the service . No penalties charge will be added and last service will not be billed because I was not here as I requested to only do service if I’m here . On 9/20/23 I spoke to Ed because I received a mail invoice for payment . I advised him what’s been going on and he confirmed what Roselyn had said he was putting the closed account and to zero out the account. 11/1/23 spoke with Adam and he sent a escalation email and I will get a call in 24 -48 hours , that never happened . 11/6/23 spoke with Rory and he said *** Mr. **** was going to zero the account out . Today I had a final collections notice for balance . Spoke with Dan and he said account was closed and zero out and would send a email to collections to stop trying to collect . I don’t believe nothing this company says . They’ve lied from the beginning . I wasted so much time calling.

  Business Response

  Date: 11/17/2023

  11/17/2023-

  Response to the information *** ***** sent to BBB on 11/17/23 regarding receiving an email invoice. Home Paramount emailed *** ***** a "zero" dollar invoice for the customers records as previously discussed.

  Home Paramount also attempted to contact customer by leaving a message of the same above information.

  There is no further action required since *** *****s account is closed and inactive.

  Thank you.

  Customer Answer

  Date: 11/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20869997, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****