Complaints

This profile includes complaints for TimePayment Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TimePayment Corp.

  400 Tradecenter Ste 6950 Woburn, MA 01801-7452

  
• 

  Time Payment Corp

  281 Townsgate Road Suite 101 Westlake Village, CA 91361

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps taking money out of my account. I have talked to numerous people each time I call and they agree I should be reimbursed but this has been ongoing since October 2022. This company is doing illegal activities and I just want my money back. Please help!

  Customer Answer

  Date: 04/08/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 04/19/2023

  TimePayment is sorry to hear about your negative experience. We have submitted your request to review by our lease operations team to resolve this matter and to advise of a possible refund. Please reach out to our *************************** if you have further questions or concerns.

  Customer Answer

  Date: 04/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I bought a daiquiri machine financed through time payment a total of **** for two years and was not late till paid in full and was told that I was paid in full on 5/22/22 and after a year later they come calling saying that owe them a buyout for three months after a almost a year later. I paid them in full and I dont owe them anything else.

  Customer Answer

  Date: 04/08/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 04/19/2023

  TimePayment's response is attached.

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a day spa chair with time payment corp and the terms I agreed to is not what they charged me. I learned that Time Payment Corp is a financing company that has predatory financing. They check my credit once 2/2023 but never told me they put me in the lower tier credit which means they can charge me an large financing charge. They just recently check my credit again this month, 3/2023 why I'm not sure since I haven't requested any future orders with them. I agreed to purchase a chair for $1.900.00 but found out it's been financed for over $3,000.00 because of the interest rates which was never told to me. Every time I try to get someone over the phone, I get transferred to another department. It was so bad that I paid off this account immediately!!!! There is no way that I will continue to do business with this predatory company.

  

  Business Response

  Date: 05/16/2023

  On or around February 14, 2023, *************************** signed a Non-Cancelable Commercial Equipment Lease Agreement with TimePayment for a base monthly payment of $135.87 per month, plus applicable taxes and fees for 21 months. Those fees are more clearly described in Sections 16 and 17 of the Lease Agreement. Per Section 3 of the Lease Agreement, TimePayment has the right to make credit inquiries and report to credit at the time of application and anytime thereafter in connection to the same transaction. 

  Customer Answer

  Date: 05/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased equipment from a certain vendor and was given the option to go through time payment. Well that was the biggest mistake Ive ever made. The small business is no longer doing work so therefore Ive fell on hard times and havent been able to make my payments, they did offer to make arrangements which Ive been doing but Im at the point to where I cannot afford this anymore out of my own pocket. *** offered to return the equipment but they told me that legal action would still be processed against me. Also they started charging me for insurance that I didnt request I have insurance for the equipment. My payments are not even close to what I started paying. I just want them to take the equipment back and let me go my separate ways. This is ridiculous

  

  Business Response

  Date: 05/16/2023

  Please see TimePayment's response attached.

• Initial Complaint

  Date:03/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've filed a complaint before about timepayment mishandling my account, and since I contacted you, and others the business has resolved the issue on their side. Now, about a month later timepayment has lied to the credit bureau and said I'm 60 days past due on my loan, which I'm not and they've acknowledged I'm not.Why this scamming business is trying to purposely ruin a business relationship with their customer is unbelievable as well as doing something fraudulent as to lie to a credit bureau to ruin a person's credit also.

  

  Business Response

  Date: 03/31/2023

  Please be advised we have submitted a request to the credit bureaus to update the tradeline on or around March 27, 2023. This update may not have been reflected on your credit report yet, as we have no control over when the credit bureaus process this information. You were also sent a copy of the request from the collections manager you have been speaking to on or around the same date.

  Customer Answer

  Date: 03/31/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  You've also reported to Equifax as well as Experian.

  I was told you only report to Experian, but now my Equifax is reported on. And as far as the first ********** ****** you reported to, you did have some control as I was told that you knew of this problem for months that you are having with reporting issues to Experian, that was/is in your control which is gross negligence because I was told this was reported months ago and you should have been working on this with Experian to move faster. 

  So, the 30 days is well over when you knew about reporting issues months ago.

  So, this is a new complaint about Equifax as well, what reasons is Equifax reporting me now?

  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 04/19/2023

  Equifax and Experian are working on updates to our reporting files. We can submit another ********** or you can dispute with them directly. Please contact our *************************** for further assistance.

  Customer Answer

  Date: 04/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  Since the nature of this complaint is making my credit report whole, I don't see the need for all this back-and-forth teenage social media like games.

  My credit was impacted, it should be brought back up to speed, I'm not understanding the nonsense delays. If your relationships with the credit bureau is ****** then it should not be used until things are back on track. 

  Furthermore, everything is electronic now, and instant. I again don't see how it is taking so long to resolve when all is needed is the click of a few buttons to resolve, this is not snail mail service here, nor does this require rocket science to figure out, maybe if it was yours, you'll be a lot faster on the case with!

  If there are constant delays, then I have no other choice but to dispute ever single payment since you're lying about them not received, closed the account and not pay anything anymore and call it a nightmare. That is the only option I see due to the business contributory negligent actions.
  

  I've been more than fair and patient with this company, and this will be my last complaint, I will be forced to dissolve the issue on my own from here on with no further contact and dispute the entire loan.

  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TimePayment does not allow consumers to view their balance. They do not allow consumers to see a breakdown of their monthly payment and where the money goes. This company does not send out monthly billing statements. I called and they said there is no option for that. How can a financial company not provide that information to the consumer? How can I be sure that my money is going to the right place? I have asked this question to them before, and I called again today to get the same response.

  

  Business Response

  Date: 03/28/2023

  TimePayment is sorry to hear about your negative experience. Please be advised that at the time of your call, it was explained to you that due to a system update, the buyout information was not available but was being worked on by our IT Department to be provided. This information is now available on the portal. It was also explained that invoices and payment history were available on the portal, and that your monthly invoices would show the payment breakdown; because you were setup on auto-pay, you were not receiving invoices, however, those will now be emailed to you for your records. 

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid this account fully over 2 months and they are reporting that its past due 160 days and Im in the process of buying a house .

  Customer Answer

  Date: 03/24/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 03/31/2023

  Please be advised that your account is closed and in the process of reporting as such. If the account was previously reported as late, we cannot remove the late marks. 

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a person come in claiming he was with our current credit card processor, TSYS. He said that since they recently merged with Global he was reviewing accounts to give them a better plan. He told us we would have a fixed monthly payment and not pay service fees and discount points too. He never said we were leasing any equipment. He switched us to another credit card processor. He said we did not have to contact our current credit card processor since we are staying with the same one and took our own equipment to "return for credit" since it was new and we owned it. It turned out he signed us up with a lease company TimePayment, switched us to another credit card processor and we are now being billed from TimePayment, the other credit card processor, our original credit card processor since we did not cancel with them and his company for "fees". I have filed papers with TimePayment legal department that the post office shows them receiving on January 23 but they have not sent me an answer just keep sending bills. I have called them and they do not return my call. We would gladly return this equipment retail value of $3000. that they are billing us over 500 per month for the two offices on a 60 month contract. Our own equipment was stolen by the person representing them and we have purchased new. We never lease credit card machines. I want the contracts terminated.

  Customer Answer

  Date: 03/25/2023

  I have not heard from the business in response to my complaint. Our issue has not been resolved.  I did receive an email the day I filed my complaint with Better Business Bureau that they are looking into it but nothing further has happened.  It is still in dispute.  Nobody ever returns my call to discuss this.

  

  Business Response

  Date: 04/19/2023

  Please see TimePayment response attached. These will also be mailed to the addresses in the letters.

  Customer Answer

  Date: 04/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been paying monthly payments then they failed to debit my account a few times so I had to pay $100/wk to catch up on payments and I have been paying this for a year and my balance is still the same. And they keep sending me past due notices and keep tasting on extra fees.

  

  Business Response

  Date: 03/16/2023

  TimePayment's response is attached.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already dealt with this issue before as they have fixed my credit once! I do not own the business that bought the makeline I was supposed to be taken off the lease for this makeline as our previous agreement said.. if this isnt fixed again and done with forever I will get lawyers involved which I shouldnt need to as this has already been discussed and agreed upon previously! Hopefully we can get this fixed quick

  

  Business Response

  Date: 02/24/2023

  TimePayment's response is attached.