Complaints

This profile includes complaints for TimePayment Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TimePayment Corp.

  400 Tradecenter Ste 6950 Woburn, MA 01801-7452

  
• 

  Time Payment Corp

  281 Townsgate Road Suite 101 Westlake Village, CA 91361

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These "purchases" are connected to my husbands debit card. We live here in ** and are just personal trainers, this company is all the way in MA and looks like they lease and sell construction equipment... we have never authorized a purchase from them. * They have been taking anything from $139-$142 out of my account every month on the 12th or 13th since January of 2020. * They granted a temporary "refund" of these charges (totaling close to $3500) on Oct. 27 2022 and took it right back out last week * We have never signed a single thing authorizing this withdrawal

  

  Business Response

  Date: 12/15/2022

  Please be advised TimePayment serves as the billing company for ********* **** The agreement between ***** Factor/********************* and FloWater is attached. Please contact our customer service department at ************ with any questions. 

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022 I purchased 2 sublimation machines, which were financed by TimePayment in ********** **. They have taken the liberty each and every time to tell me something different about the way they store customer credit cards. I have NEVER given TimePayment authorization to auto-deduct from my accounts nor will I. They store the information and take it upon themselves to charge when I've informed them I call in monthly with payment. Then they charged me NSF fees because the credit card was declined I only fund it when I am paying bills. I come to you for assistance in resolving this matter. Each month I call they tell me a credit will be issued but instead what they do is take my current payment and apply it to erroneous fees and report my account as not paying the agreed-upon amount. Making new fees roll over monthly. Reflecting as if I am short paying my obligations. I don't wish to be threatened with reporting negative information on my credit as I have paid this account accordingly and the fees are something they created for themselves and me as this is affecting me emotionally, and physically... I'm at my wit's end. They want to charge me to get a monthly statement and I believe they are charging me each time I call to make a payment. If a service is financed by law the vendor needs to mail a monthly statement and they are getting away with placing fees on my account because I am unaware of it until I pay the following month. This company is a scam as the equipment I purchased is only about 4k and they are charging me 5k worth of interest. This alone needs to be investigated as these companies are ripping folks off. I need assistance in solving this matter as I am getting nowhere with anyone I speak with.Do not charge me fees to take a credit card payment.Do not charge me for a monthly statement of $10 and refuse to provide me with one unless I pay.Clear all erroneous fees off the account. Update my credit files accordingly.

  Customer Answer

  Date: 11/25/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 12/15/2022

  Please see TimePayment's response attached.

• Initial Complaint

  Date:10/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a RIPE OFF!!! Misrepresentation, unprofessional, Rude, etc...This company has been taking advantage of people for years.Reviews are HORRIBLE!!!

  

  Business Response

  Date: 11/07/2022

  TimePayment is sorry to hear about your negative experience. Please contact our *************************** if you have questions about your account, otherwise TimePayment will continue to contact you until the account is satisfied. 

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was October 1st 2022. I have been trying to make a payment to this company and repeatedly my request got denied. The bank account that pays for the account got frozen. I made contact with the company as soon as I found out. I gave them my debit card which they took and did not use for my payment. I called again 3 days later after noticing that the payment has not been made from my debit card which was attached to a different bank account. Also tried to get them to change the bank information which they refused to do and even hung up on me! It is like they are refusing to take my payment.

  

  Business Response

  Date: 11/07/2022

  TimePayment apologizes for your negative experience. Our records indicate that payment has now been applied with the new bank information you provided.

  Customer Answer

  Date: 11/10/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

• Initial Complaint

  Date:10/11/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with this company on 1/20/2022 for leasing of equipment and a monthly payment plan. I have finance with this company in the past with no problem. This second financing prove to escalate the price three times more than the equipment cost. I believe I'm being taken advantage of with predatory lending tactics. Equipment that cost approximately $6000 is being escalated to $18,000 by the financing company. I have the contract and will attach to this email for your assistance.Thank you.

  

  Business Response

  Date: 11/07/2022

  Please see TimePayment's response attached.

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TimePayment has been having severe website and accounting issues. They are not keeping current records, the customer service email does not respond or reach out, and the legitimacy of this company is truly in question. I know I have paid each month, however, none of the payments are reflected on the website, 2 previous payments were pulled from my bank account well over 1 month after payment was made, I did not receive email notification of these transactions, my balance is not reflecting true amounts due to this and I am in the dark about anything related to my account. This has been going on for months...since June/July 2022. How can this be acceptable for a 'business' to continue to operate or be viewed as legitimate. This 'business' needs to be investigated or some correction needs to be instated. If I just don't pay my bill or have issues of my own, I will be harassed, but they have been having issues and feel no consequences.

  

  Business Response

  Date: 10/18/2022

  This does not appear to be a complaint needing a response. Customer's account reflects the current status of payments made and balances due as of October 2022. If there are further questions or issues with the online lessee portal, please contact Customer Support for assistance.

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

  Hello TimePayment Corp,

  I will respectfully disagree with your assessment of my complaint and the front facing platform will show otherwise.  I have sent messages to your support team over the past few months and only received one response with a (paraphrased) "we are working on it".  There has been a message banner across the top of your user portal for months and what you are stating is not accurate.  If I am the only user with ongoing system issues, please feel free to allow tech support staff to contact me for troubleshooting on your end.  Thank you again for your response, unfortunately a canned message will not work this time.

  Respectfully,

  **********
  

  

  Business Response

  Date: 11/07/2022

  Please be advised that we are unfortunately still encountering system issues, however our records reflect that you last made a payment on November 6th. If you continue to see issues in the customer portal, please contact **************** for assistance.

  Customer Answer

  Date: 11/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does not satisfy important financial integrity and availability of records, however, my issues and/or concerns in reference to complaint #******** have been identified by the company. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  
  
  Regards,
  
  **********

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm depressed and suicidal after dealing with the unauthorized use of my personal information. Which resulted in this unauthorized item on my credit report. I sent letters over 30 days ago and they failed to get back with me with sufficient validation. This account violates the ***** and must be deleted immediately because those are serious violations and I could be compensated for them.

  

  Business Response

  Date: 10/18/2022

  Your account has been sold to First Portfolio Ventures. Please contact them at ************ for further assistance.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a leasing agreement for a clover point of sale register. The original company Azura Leasing sold the lease to TIME PAYMENT CORP. I have contacted Azura and Time Payment to inform them that due to COVID-19 my business is now closed and I will no longer use the register. I needed to be released and return the equipment. They have refused to terminate the lease and they have threatened to ruin my personal credit. The lease has price gouged and the amount due is higher then the actual equipment is worth. I would like to return the equipment and terminate my contract. I have no money coming in and that was the agreement on how payment was being received

  

  Business Response

  Date: 11/07/2022

  Please see TimePayment's response attached.

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/04/2020, I Bought a furnace from a plus there for $5090 I put a down payment of $2000 Which left $3090 to be financed Time payment company did the loan portion of the home improvement work order. I paid the $3524 plus over the next 11 months. The time which was to be same as cash. Time payment continues to charge me a $138 per month and will not stop sending the bills. I have paid back over over $6120 for the $3090 loan. They will not close the account.This is ruining my credit and I do not feel I owe them any more money. Can you help me. Thank you.

  

  Business Response

  Date: 10/18/2022

  Please see TimePayment's response attached.