Complaints

This profile includes complaints for TimePayment Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TimePayment Corp. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TimePayment Corp.

  400 Tradecenter Ste 6950 Woburn, MA 01801-7452

  
• 

  Time Payment Corp

  281 Townsgate Road Suite 101 Westlake Village, CA 91361

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* **** ********************************************* ************************ ************ June 17, 2025 Timepayment ******************************************** Subject: Dispute of Undisclosed, Unauthorized Lease Charge Dear Timepayment I am writing to dispute a charge recently added to my lease for lease #********.This fee was not clearly or conspicuously disclosed in my original lease signed on 3/11/2025, nor was I provided with written notice at least 30 days in advance. Under California lawspecifically the Consumer Legal Remedies Act (CLRA)businesses must disclose all mandatory fees up front and cannot advertise a price that omits mandatory charges (junk fees) ** **.I request that:This charge be removed immediately, and Any balance or penalties stemming from it be reversed.This agreement is now null and void and should be made as such in their system.If you believe the charge is valid, please provide:1.A copy of the specific lease clause that authorizes it,2.Evidence that I was given at least 30 days written notice, and 3.Documentation that the fee was clearly disclosed before I signed the agreement.Please respond in writing within 10 business days. If I do not receive a satisfactory reply, I may file a complaint with California and federal consumer protection agencies.Thank you for your prompt attention to this matter.Sincerely,******* ****

  

  Business Response

  Date: 06/30/2025

  TimePayment's response and supporting documentation is attached. 

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
  

  The documents you sent literally proves my point. Any fees in a financial agreement must be disclosed with the full price and NOT in the fine print. In addition to this the damage fee was not disclosed until at the time it was added to the bill, other than mentioned in the fine print. In addition to this you can clearly see the agreement is with a business and should not be on my personal credit. In addition to this it is illegal not to give the customer the option to have paper billing.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 07/25/2025

  Please be advised TimePayment Corp. reiterates it's original response advising that fees were disclosed in the terms and conditions of the Non-Cancelable Commercial Lease Agreement, as well as sending notice to the lessee regarding the damage waiver fee. In additional, the lessee signed as personal guarantor; the terms of the Lease Agreement provide for the right to report on credit.

• Initial Complaint

  Date:06/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A ******* purchased a commercial flooring machine from a compnay called *******, then signed a lease to finance the item via TimePayment...using my personal information tied to an LLC I own. After signing the lease agreement with **, the scammer called the vendor and changed the address from my location in ***************, ** to one in *******, ***** started sending me invoices, and after a phone call last fall, where I explained that they had been scammed due to identity theft, they requested a signed/notarized affidavit which I provided. At that point I thought this was resolved.Unfortunately, their collection people started calling me again this year, and after connecting with them, told me that my affidavit was denied, while providing no more information as to why. I ended up tracking down all of the details and how they were scammed, including the personal information tied to the individual's phone # that was attached to the lease. This was in addition to the information from the vendor that sold the item. Despite all this evidence, of clear identify theft and a scam, I'm continuing to see a claim against my personal credit.

  

  Business Response

  Date: 06/30/2025

  TimePayment's response is attached

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Timepayment representative informed me that I can be placed on Cure program which would allow me time to catch up. Another month went by waiting and another representative informed me the representative gave me wrong information and my account is not eligible for cure program. This morning someone I know informed me that they was sent a bill. I felt embarrassed and upset to know that Timepayment violated my rights by emailing random people and people I didn't authorize to email them my personal information which exposed my bill and address. For this violation, I would like to be granted a 2 month extension to allow me more time to catch up on my payments.

  Customer Answer

  Date: 05/16/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 07/01/2025

  TimePayment's response is attached

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I am aware of the attached documents. The letters does not address my initial complaints of being placed on Care program under false pretents misguidance from your staff. The letters dont address my personal information being exposed through email. The letters also dont state what happens after contract up, paid in full]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 07/25/2025

  TimePayment apologizes for the lessee's negative experience and the miscommunication regarding eligibility for the Cure Program. Communications are sent to those addresses that we are provided with. Please contact TimePayment's servicing department to confirm which addresses should be used to communicate with and to discuss resolution of the account.

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I would like to be placed on the Cure program or have a reduction of payments due to the inconvenience. Company's miscommunication contributed to my account falling behind.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went through ******************** to get funding for a cooler. We were approved for $16,000 loan, or at least that is what we were told. We were told multiple times by *** at ******************** that we could pay off the loan early without any penalty. We were sent a lease, but we were under the impression that it was a loan/working capital. I went to pay off the rest of our cooler with Time Payment as that was who the contract was with, and I was told I owe $15,105.08. I knew that wasnt right since I had paid around $3,000 on the cooler already and should only have $5,000 plus a little interest left on it. I had spoken with *** about having an early payoff without any extra interest or penalties. My husband and I tried to explain to Time Payment that this lease was misrepresented, but they would not listen nor take any proactive steps to contacting ****** Capital to help us resolve the matter. We said we do not want to have to get lawyer involved, and Time Payment asked for our lawyers information for their legal department. We asked Time Payment for their legal departments information, which the refused to provide. At that time the conversation ended. I would like to pay the remaining $5,000 that I owe on the cooler, and be done with Time Payment as this lease was misrepresented from the beginning. I am working on getting the recorded phone calls from ******************** to help get this resolved.

  

  Business Response

  Date: 07/01/2025

  TimePayment's response is attached

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account in question is illegitimate and parties named in TimePayments correspondence have never engaged TimePayment for any services. The entities and parties named have never signed any contract or agreement with TimePayment. TimePayment will be given 30 days to provide copies of all alleged records and contracts with the named entities and individual(s). all rights in **, ** and DE. The named individual(s) and entities reserve all rights in **, ** and DE. A complaint will be filed in each of the aforementioned jurisdictions should TimePayment not swiftly resolve this matter and purge all data from their systems related to the named entities and individual(s). A complaint against TimePayments officers will be filed in DE Chancery should our requirements not been met.

  

  Business Response

  Date: 07/01/2025

  TimePayment's response is attached. 

  Customer Answer

  Date: 07/02/2025

  Rebuttal to TimePayments Request for Forgery Questionnaire

  TimePayments response is not only legally insufficient, but also deeply inappropriate and coercive. I have clearly and repeatedly disputed the validity of this alleged debt and the authenticity of the documentation TimePayment claims to possess. Under both Massachusetts General Laws Chapter 93A and ************* RSA 358-A, consumers are protected from unfair and deceptive business practices, including the use of fraudulent documents and coercive tactics to validate illegitimate claims.

  TimePayments demand that I sign my name five times on a self-serving Forgery Questionnaire is outrageous, invasive, and legally unnecessary. I am under no legal obligation to complete internal documentation created by a company I have accused of fraud. This tactic appears designed to intimidate and shift the burden of proof onto the consumeran approach that may itself constitute an unfair or deceptive act under both state laws.
  Let me be clear: I have not signed any agreement, not authorized any application, and I have not consented to any transaction with TimePayment. The burden is on TimePayment to prove otherwise with verifiable,lawful documentationnot on me to jump through hoops of their own making.

  TimePayments continued insistence on this process, and their threat to treat the matter as resolved if I do not comply, is legally indefensible. These demands are coercive, invasive, and legally unjustified. I have already disputed the validity of this alleged debt and denied any authorization or agreement with TimePayment.

  I am formally reporting TimePayment and its officers,including Mirissa in Legal, to the **************************************,the **************************************************************, and the ************************************ for investigation into potential violations of consumer protection statutes, including the use of fraudulent contracts, coercive verification practices, and continued credit reporting of a disputed debt.
  Furthermore, both the Burlington, MA ***************** and the ************************ have reports on file regarding this matter.Damages are in excess of $1.45 million and I will be pursuing legal action against TimePayments officers and directors.
  I demand that TimePayment immediately cease all collection and credit reporting activities related to this matter until they can produce legally valid, independently verifiable documentation of the alleged debt.

  
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 07/16/2025

  TimePayment's response is attached. 

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never showed the full balance I owed. I purchased mobility scooter EWHELL 75 for $3000 appox. Been paying monthly 3 years. When I bought the scooter, I was looking for loan. They didnt tell me its lease. And my mobility scooter not working, havent rode two years and still paying lease. Then I found out, the full payment would be 6000 to 8000. Which was ripped off I called ewheel for repair but no answer mom tried to get hold of ewheel. And I asked Timepayment to find me repair which they didnt. You know if you buy lease car, they would repair for free. Not making sense if I still pay and not get it repaired. Yesterday, I got call from time payment, she said I have to pay regardless scooter not working. I have been paying on time. Just missed this month.

  

  Business Response

  Date: 07/02/2025

  TimePayment's response is attached. 

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the inaccurate and misleading reporting of the account listed below,pursuant to my rights under the Fair Credit Reporting Act (FCRA):- Creditor: TimePayment Corp - Account Number: ******* - Original Balance: $16,324 - Date Opened: 09/20/2019 - Status: Closed/Paid with Write-Off This account is currently listed as a charge-off, yet your records continue to re-report the charge-off every from 2021 through 2025, as if it is a new delinquency. This is a direct violation of ****:- **** 605(c) prohibits re-aging of accounts for the purpose of extending reporting beyond the 7-year pe - FCRA 623(a)(1)(A) prohibits the reporting of information that is known to be inaccurate or misleading.This continued monthly charge-off reporting is deceptive, causes undue damage to my credit, and constitutnoncompliance under FCRA 616 and 617.I request the following actions:1. Immediate investigation and deletion of this inaccurate charge-off account reporting.2. Cessation of continued monthly charge-off notations, which are misleading and re-aging the debt.3. Provide a written confirmation of your findings and any updates made to my credit file.Please complete this investigation within 30 days of receipt of this letter, as required under FCRA 611.Attached are copies of my credit report highlighting the issue and proof of identity for verification.

  Customer Answer

  Date: 05/04/2025

  I have not heard from the business in response to my complaint. This account is still reporting on my credit report and needs to be removed. This company has not responded to my several requests sent. 

  

  Business Response

  Date: 07/11/2025

  TimePayment has a process in place for investigating claims of fraud and forgery. We have received your FTC ID Theft claim with your complaint and have opened a larger, formal, investigation into the matter. Attached is the receipt of claim, which has also been emailed to the email address you provided with your BBB Complaint. TimePayment will reach out to you and provide you our findings, in writing, following the investigation. Please feel free to contact us directly with any additional questions or concerns regarding our investigation into this matter. TimePayment would also like to apologize for your negative experience and we look forward to resolving this matter with you. 

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently become aware that an account was opened using my name and Social Security number with Time Payment Corp without my knowledge, consent, or authorization. The account below on their records do not belong to me and was opened and reported without my authorization or in accordance to 15 U.S.C. 7001(c) Time Payment Corp #*******: Account Opened: 03/2017: $1,253

  

  Business Response

  Date: 07/11/2025

  Please see TimePayment's response attached.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was misled initially by company with how products functioned. They were not used due to functionality. Services were never rendered. Trapped by deceptive sales tactics in a contract. All equipment was returned. Tracking included. I need them to stop billing my account as services were never rendered and all items have been returned. If I was not misled by sales this would have never happened.

  

  Business Response

  Date: 07/01/2025

  Cascade's response is attached 

• Initial Complaint

  Date:04/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is awful. My story. Needed a new coffee machine, business said here use these guys for financing, signed the contract the was actually a lease agreement for 33 months. The contract says ***** monthly before fees, with fees its around 1200. Once the lease is done, you then have to write a month in advance if you want to keep or send back the machine.. if you keep they will charge you a whole new fee, what they consider market value or no more than 3 months if your leases value.PREDATORY.

  

  Business Response

  Date: 07/01/2025

  TimePayment would like to respond to your complaint in full, however we are unable to locate your account with the information you have provided. Please provide your account number so we may respond appropriately, thank you.