Complaints
This profile includes complaints for TimePayment Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 144 total complaints in the last 3 years.
- 24 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter.TIMEPAYMENT CORP ACCOUNT no.: *********** DATE OPEN: 06/01/2018 BALANCE: $0.00
Business Response
Date: 07/01/2025
Please be aware that your account with ********************** has been closed. TimePayment has requested the removal of the tradelines from your credit report. Please be aware that TimePayment does not report to **********.Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has scammed me into a 48 month contract and is trying to repossess my truck because of a missed payment. I got behind on my payment by 30 days and they started sending messages about taking the truck( *********** ) While another man (*******) was trying telling me to pay and they wont take it. Then I talked to ***** and he said they cant come get it until 60 days. I have been hassled, threaten, and harassed. This is not normal behavior so Im going to have them investigated for fraud. I just would like for them to stop contacting me, come pick up equipment and see them in court.Business Response
Date: 01/15/2025
TimePayment's response is attached.Initial Complaint
Date:12/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ************************** CORP ACCT #: *************** ***. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 01/02/2025
TimePayment's response is attached.Initial Complaint
Date:12/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charging me more than the contract price. Charging me double of what the equipment is actually worth. Adding fees to a signed contract after the factBusiness Response
Date: 01/15/2025
TimePayment's response is attached.Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ************************** CORP ACCT #: *************** ***. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 01/02/2025
TimePayment responded to the duplicate complaint- Complaint #********. TimePayment has attached that response here as well, but the attached Affidavit only needs to be provided once.Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a business financial loan and was given percentage rate and month term option. I signed documents with only my business information and ein. I didn't receive a copy of contract so I kept asking for it. Finally I get a copy, but it's not what I signed but somehow a copy of my signature is on it. No percentage rate and the month term isn't listed. Timepayment states it's a lease! So I contract the person who took my business information for the financial loan and he states that they changed the contract from a business loan to a lease after the fact. That's illegal! They also have been trying to force me to pay them Personal Property Taxes! Per my ************************* I only pay them these taxes no one else. They even verified that they have NOT been paying them on my behalf. I called their state's ************************ and they said the same thing, that I would never pay anyone but my own County where I reside and do business. My loan was for $13,400, but they claim I owe them almost 30k. They have had multiple Class Action Lawsuits for this same thing, but continue with their fraud. I have filed a complaint against them with the ************************ as they know they committed fraud and are trying to make me pay them Personal Property Taxes which is Tax Fraud. I have paid every single payment on time, but will not pay Personal Property Taxes to them. They call and email every single day, just to argue the fact and state they know more than these state or **************** Don't ever do business with them, they are criminalsBusiness Response
Date: 01/23/2025
TimePayment's response is attached.Customer Answer
Date: 01/27/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I reject your answer. Everything you have executed pertaining to my account after a contract was binded with MMP, you unlawfully changed. The documents you send after a business loan agreement was completed, doesn't make it binding when you changed the contract. Also, you are trying to force me to pay you Personal Property Taxes when it is legally paid to my County of residence. I spoke to my State and County Officials regarding this as well as your Officials. All parties state I myself am to pay my County and no one else nor have you ever paid on my behalf. Yet these taxes you illegally charge me, you are also charging a processing fee and late fee. You have reported this illegal fee to the credit bureau as late or not paid on my personal account, not business as the contract was a Business loan and I gave NO ONE MY PERSONALINFORMATION, JUST BUSINESS. Even though you changed my contract, I pay my bill every single month on time, but you also charge me for a call and letter to state I'm late until I email verification that I paid on your on site weeks prior. One month you remove late fees for Personal Property Taxes and your processing fee as someone understands and the next it's back and your staff states my County and State doesn't know the law as well as your company. This is not the first time you have changed someone's contract and tried to enforce it or there wouldn't be Class Action Lawsuits against you that you lost. Please understand I do have all documents and conversations with the loan company that I applied and secured the ****************** Loan also the contract from the company I purchased with for my equipment. Your practices are illegal and you are taking advantage of Small Business Owners and trying to bend the law for financial gain with unlawfully changing a financial contract.
FAQ
Regards,Vazquez
Business Response
Date: 01/29/2025
TimePayment has had the opportunity to review your rejection and would like to respond. We have again attached the audit trail showing that the contract was not changed after signing. You have indicated that you have documents negating this. Kindly provide any supporting evidence you feel pertinent, including but not limited to the documents you mention in your response, so we may review and investigate further.Customer Answer
Date: 01/30/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Just because you changed the agreement with my name does not make it legal. It funny how you have changed my financial loan to a lease and yet yesterday I log in to pay and find out you have yet changed it again. Now you have changed it to a RENTAL. You even went as far as to back date all documentation with the wording of RENTAL. I called your company at that moment and was told the same thing as I was back in May when I was concerned no one would send me a copy of my loan agreement, Then I called you again after your introduction with my concern of you changing my business financial loan to a lease, and was told not to worry it still is, it's just wording. I was told yesterday yet again not to worry your company just changed the wording again from loan to lease to currently RENTAL. You can't do that, there is a big difference from LOAN-LEASE-RENTAL and yet you seem to change the wording, and my name magically appears on it. Yet you still also try to force me to pay Personal Property Taxes to YOU when it is paid here in my county. I do not live in your county nor state nor are you a representative to ask me to pay you Personal Taxes to another County and State. To make that even worse you are reporting me to the ************* as being late or not paying because I won't pay you taxes that you have no legal right to try and enforce me to pay you. But you tend to not respond to that, you just keep charging me and adding on a processing fee for a fictious tax and a fee for sending me a letter to tell me I need to pay you this fictious tax, even charging me when you call me to tell me about this fictious tax. I have spoken with my state and county officials and your state and county officials regarding my personal property taxed, both state I am NOT to pay you, I only have to pay my county. Please know I keep all emails, texts, VM and documents that pertained to getting this loan to buy my equipment.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 02/03/2025
TimePayment's response is attached.Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Their system quote on quote closed my account and cannot take my October payment therefore they have to manually put in my payments every month starting in November because it cannot be set up on the automatic payment because they claimed they had a computer glitch. This is not the first time they had a quote on quote compuer glitch in their system. Three times previously they cannot take my automatic payment because of their computer glitch. They claimed they have an old system and cannot convert my lease or loan whatever they wanna call it into the new system. Trailers plus in ********* chose to go with this company after they closed/went out of business at that location. This was not my choice or pick of companies to work with for my trailer paymentBusiness Response
Date: 10/18/2024
TimePayment's response is attached.Initial Complaint
Date:10/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered into a contract with a vendor for my equipment. I was approved to spend $9,000. Time Payment is now telling me I owe them $22,000 or more. My monthly payment is $650 a month and they say Im 3 months behind totaling $3,700.00. They have stated Im over 90 days past due but then I get an email that says Im 84 days past due. I told them they could have the equipment back and Id just buy it out right because its over double the product amount. When asked how much they were charging in interest they stated there is no interest. $9000 worth of product is now costing me $22,000 and they think its acceptable.Business Response
Date: 10/11/2024
TimePayment's response is attached.Initial Complaint
Date:09/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Timepayment is constantly harassing me about equipment that i turned in back in 2016. Someone picked up the machine over 7 years ago when my parents business closed down. Now They are calling telling me that they are suing me for the cost of the equipment. The equipment was returned in the beginning of 2016 when the salon closed. I no longer have any equipment from this company in my possession.Business Response
Date: 10/15/2024
TimePayment's response is attached.
Initial Complaint
Date:09/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently have filed a report with the better Business Bureau concerning the cancellation of a credit card processing company with Riverside payments, while doing so I found out that Riverside payments dont own their own equipment so they use a secondary company, Cascade equipment leasing company. ********* has responded with a reasonable payoff to get out of their contract but Cascade wants over $3000 to get out of their contract which I didnt even realize I had signed up on because I thought Riverside was the one who excepted all the payments and it was all their equipment, I would like to have someone from Cascade to contact me at ************ or *********, which is the company that I originally took out the agreement with to come up with a reasonable payoff. ******Business Response
Date: 09/19/2024
Response to Complaint attached.
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