Complaints
This profile includes complaints for TimePayment Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 172 total complaints in the last 3 years.
- 25 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is awful. My story. Needed a new coffee machine, business said here use these guys for financing, signed the contract the was actually a lease agreement for 33 months. The contract says ***** monthly before fees, with fees its around 1200. Once the lease is done, you then have to write a month in advance if you want to keep or send back the machine.. if you keep they will charge you a whole new fee, what they consider market value or no more than 3 months if your leases value.PREDATORY.
Business Response
Date: 07/01/2025
TimePayment would like to respond to your complaint in full, however we are unable to locate your account with the information you have provided. Please provide your account number so we may respond appropriately, thank you.Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with TIMEPAYMENT CORP. I do not have a contract with TIMEPAYMENT CORP. They did not provide me with the original contract as I requested.Business Response
Date: 07/01/2025
TimePayment's response is attached.Initial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter.TIMEPAYMENT CORP ACCOUNT no.: *********** DATE OPEN: 06/01/2018 BALANCE: $0.00Business Response
Date: 07/01/2025
Please be aware that your account with ********************** has been closed. TimePayment has requested the removal of the tradelines from your credit report. Please be aware that TimePayment does not report to **********.Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2021 I entered into a lease purchase agreement with ********** **************** for sublimation equipment. I agreed upon a 36 month lease to own agreement. Well my loan was sold to *************** and then it was handled by Time payment. My agreement was for $2,255.98, for some reason everytime I think I'm at the end of my loan, it's rolled into a long term lease and they keep charging me. To date I have paid them $ ********, which is $882.16 more than my original agreement. My account is now past due because I'm disputing that I owe them anymore money. They are telling me to buy out the lease I need to pay them an additional $880 +, I am not paying them any more money for equipment that technically based on my loan agreement - I own. I am hoping the BBB can help me resolve this issue.Business Response
Date: 07/01/2025
TimePayment's response is attached.Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am writing to inform you that after recently reviewing a copy of my credit report published by your company, I identified several inaccuracies. The accounts in question are outlined below:TIMEPAYMENT CORP Account #: *************** Balance: $0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am requesting copies of all the documents currently in your files that were used to verify the accuracy of these accounts. Please provide these documents as part of your response to this letter.I ask that you refrain from replying with a generic statement that the accounts have been verified. Instead, send me the specific records you have on file that support their verification. If no such documentation exists, I request that the disputed accounts be deleted from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate items on my credit report and sharing this information with third parties negatively impacts both my creditworthiness and my reputation.Business Response
Date: 02/17/2025
Please be advised that this complaint was previously addressed under complaint number 22748744. TimePayment's response is attached.Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has scammed me into a 48 month contract and is trying to repossess my truck because of a missed payment. I got behind on my payment by 30 days and they started sending messages about taking the truck( *********** ) While another man (*******) was trying telling me to pay and they wont take it. Then I talked to ***** and he said they cant come get it until 60 days. I have been hassled, threaten, and harassed. This is not normal behavior so Im going to have them investigated for fraud. I just would like for them to stop contacting me, come pick up equipment and see them in court.Business Response
Date: 01/15/2025
TimePayment's response is attached.Initial Complaint
Date:12/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ************************** CORP ACCT #: *************** ***. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 01/02/2025
TimePayment's response is attached.Initial Complaint
Date:12/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charging me more than the contract price. Charging me double of what the equipment is actually worth. Adding fees to a signed contract after the factBusiness Response
Date: 01/15/2025
TimePayment's response is attached.Initial Complaint
Date:12/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Time Payment Corp. I do not have a contract with Time Payment trying to collect on a debt. They did not provide me with the original contract as requested.Business Response
Date: 12/20/2024
TimePayment has attached a copy of the Lease Agreement you have entered into with us as you've requested in your complaint. Attached please also find the Audit Trail, as well. Please note that the same email address you have provided with your BBB Complaint is the same email address used to sign the contract per the audit trail. Please contact TimePayment's *************************** at ******************************* with any additional questions or concerns regarding your account. Thank you.Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ************************** CORP ACCT #: *************** ***. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 01/02/2025
TimePayment responded to the duplicate complaint- Complaint #********. TimePayment has attached that response here as well, but the attached Affidavit only needs to be provided once.
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