Complaints

This profile includes complaints for TimePayment Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TimePayment Corp.

  400 Tradecenter Ste 6950 Woburn, MA 01801-7452

  
• 

  Time Payment Corp

  281 Townsgate Road Suite 101 Westlake Village, CA 91361

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased restaurant equipment from Restaurant Depot and was referred to Time Payment for financing. Time Payment calls the financing leases. I signed a contract (account # ******** for ** payments of $178.88 plus $14.31 in sales taxes and $3.14 in property taxes. Total of $196.33 each month. Then I was sent an insurance binder for an additional $12 per month. A total of $208.33 per month. Time Payment has been charging my bank account $222 each month. At the end of the 21 payments they are now saying I owe one more payment and an additional amount of money based on the value of the equipment. That is not what I agreed to pay. I have the agreement. After looking at all of the other complaints it seems they are a predatory lender using terms like equipment lease to validate some of their practices. I have paid all of the 21 payments, at a payment price that I did not agree to pay. I want to have my financing of this equipment discharged and marked paid in full.

  Customer Answer

  Date: 02/21/2023

  I have not heard from the business in response to my complaint.The business (TimePayment) continues to call and email me for a final payment and will not respond to my request for information on why they have taken more money from my account than I agreed in the contract. I requested information by email. They ignored my request and respond with my account is now past due. 
  

  I need an attorney who is willing to file a class action lawsuit against Time Payment Corp, for their deceptive practices. I googled Time Payment corp scam and many complaints were reported on multiple platforms. 

  

  Business Response

  Date: 03/07/2023

  Please see TimePayment's response attached. 

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

  
  

  Hello,

  I am enclosing photos from the timepayment portal site showing how my lease has been paid, every payment, in full for the 21 payments. Upon reviewing my payments on the TimePayment site I became aware that they were over charging my account each month for $222, not the contract price, not the contract price with all of the taxes and fees and insurance, a price that was beyond all of contract prices. I contractually agreed to pay $196.37 each month. A month later TimePayment added $12 for insurance to my bill. Even though I have business insurance that covers equipment and sent them the declaration pages for my insurance information. The $196.37 plus the $12 for insurance is $208.37 each payment of 21 payments. TimePayment routinely added additional charges to my invoice, without notice or explanation, and charged my account more than the $208.37. TimePayment continually over charged my account for more money than the contract price, without explanation, for more than 12 months. TimePayment overcharged my account and depleted the account. TimePayment has not credited my account for the overcharges, and have harassed me by phone demanding payment, and ignoring my concerns. 

  The TimePayment user portal does not allow me to go back to the beginning of my payments. The portal is confusing with regards to invoices and payments and how charges are credited. Each month an automatic payment was deducted from my account without my approval of the amount. It was done through credit card billing and arbitrary. I had no say when the amount was charged or how much. On all other automatic payments I am sent a payment invoice. 

  
  

  TimePayment has been overcharging my account and there is no recourse with them or their service. I want my account credited properly and not padded with extra charges that I did not agree to pay. . 
  
  Regards,

  ***************************

   

   

  

  Business Response

  Date: 03/28/2023

  Please see previous response for explanation of charges. Attached are full invoice and payment histories. Please contact TimePayment's *************************** for further assistance.

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a business equipment lease/loan with TimePayment, and TimePayment has falsely accused and reported my being late on the loan agreement which I am not.TimePayment has reported and is even charging me lates fees on a loan that they automatically deduct out of my bank account each month, but claims I am late by two different employees. The first employee I've spoken with claims to not now anything and said I was over 60 days late and would get back to me from our conversation last week.This week, today (1/16/2023) another representative from TimePayment has emailed me saying I was only 30 days late and the business has reported me to the credit bureau's defaming my character and causing current and potential creditors to view me as a delinquent customer.I've tried to reach out to ********************** numerous times with no succuss.

  Customer Answer

  Date: 01/27/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 02/14/2023

  TimePayment apologizes for your negative experience. Please be advised that TimePayment has not received payment from you in some time, as the payments setup via ACH have failed. Please contact our *************************** to resolve this matter.

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The business is a liar, it has received my payments as they are AUTOMATIC withdrawn, and my account has plenty money to cover the loan.

  I don't control their automatic debits, they do, that is why in the beginning I wanted to do it manually, I knew it would be a problem with this young uneducated generation of today, as they know nothing and don't care about nothing but ruining other people's business because they don't have anything good in life.

  I have bank statements telling me it was taking out, what the business did after that is not my concern as they do things automatically. The business is trying to convince me cash debits can fail a transaction, how when money is in the bank, if it was a check I understand, as checks can bounce, but not cash. **** once taking out is cash guaranteed as it needs to be there.

  This business is obviously a scammer, as multiple others has had the same issues, which most is posted on the BBB, other complaints are elsewhere.

  Furthermore, TimePayment has been engaging in other unlawful wire fraud activities on my account as they've sent me a ****** letter trying to embezzle money from me saying I need to send them a check for monies already paid, then 3 days later I've found out they withdrawn monies out of my account, same as what they demanded using a totally different name as what they've been using thinking I was stupid and didn't notice their double dipping which is now being reviewed with my legal department so I can then pass this off to the ****** for future investigation.

  
  FAQ
  
  Regards,

  Naturoway

   

   

  

  Business Response

  Date: 02/15/2023

  Please contact TimePayment's ******************** at ************ so that we can resolve this matter. Payments are no longer on automatic withdrawal, please provide documentation of these attempts to withdraw payments from your account using TimePayment's name. 

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  First, I'd like to point out that the number that the business provided was incorrect, as it is TimePayment that provided their number. That number ************** was a fake number connected to another business, and if they can't get their information correct, then as you see there not getting mines correct, which is why we're here now.

  I did manage to find a number for TimePayment and when I spoke to the person (***************************, I hope correct spelling) claiming to handle this matter, ****** stated she was in the collections department and I was transferred by their employee to her, which would then be another incorrect information given, so as you see this business has a history of incorrectly conducting business.

  But continuing, Ms./******************* has stated she is the one handling the BBB complaint I've ask her about, and she refused to assist me properly and told me she'll be turning this over to her legal department, which I said was fine, and when another person (********) got on the line she refused to help me at all. ******** just ended the call on me without discussing the matter or gathering any details.

  If this is how the "business" operates than I don't think this matter will be addressed properly here, I will have no choice but to pass this on to the courts and then the ****** for further investigation on the unlawful financial wirings that TimePayment has been doing to my banking account.
  
  FAQ
  
  Regards,

  Naturoway

   

   

  

  Business Response

  Date: 02/23/2023

  TimePayment apologizes for the inadvertent typo in our phone number. Representatives can be reached at ************ to discuss this matter further. We will need to go over your account with you so we can resolve.

  Customer Answer

  Date: 03/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  We've worked out the issue, and I think TimePayment has done what it supposed to do. Hopefully this matter won't be an issue down the road.

  
  Regards,
  
  Naturoway Therapies

• Initial Complaint

  Date:01/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed by the monitoring company for my alarm system that my system would no longer be serviceable due to new 5G regulations. I reached out to my installer to resolve this matter to find that they had gone defunct or at the very least were not servicing contracts.At that time, on 02/22/2022, I reached out to Timepayment corp to cancel my subscription based on breach of contract as my alarm system was no longer going to be serviced. They informed me that I would be unable to have the cancellation go into effect immediately and that I would have to wait until my contract ran out. I explicitly told them I wanted that subscription canceled at the earliest possible time.They continued to charge me throughout the rest of the original contract period and are now charging me beyond my contract period. They claim I have to mail a certified letter stating that I wish to cancel my subscription without even giving a usable address in their contract. Per consumer protection regulations, the documented communication I made on 2/22/2022 is sufficient for cancellation. Moreover, I should be renumerated for the time period for which I was being charged while the monitoring contract was not serviceable due to breach of contract.

  Customer Answer

  Date: 01/23/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 02/14/2023

  TimePayment apologizes for your negative experience. Your account has been closed.

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   The account was only closed after having to submit extra paperwork. I did not receive a refund of the extra charges and was in fact charged again on January 31st. The extra paperwork was an undue burden directly in opposition to my rights as a consumer. I am entitled to a refund for the fees charged past my original enrollment period and for the fees during the time which my system was not serviceable due to breach of contract.

  

  Business Response

  Date: 02/15/2023

  TimePayment is only responsible for the billing and collecting of the payments under the Alarm Monitoring Agreement entered into on 12/14/2017, which had a 60 month term. TimePayment will refund the January payment that was auto-debited. Please contact TimePayment's *************************** at ************ if you wish to discuss further.

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

  I was charged twice in January after the original enrollment period was over. Once on the 3rd and once on the 31st. At the very least, I am requesting a refund on both those charges.

   

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My banking information changed and this company does not have an online system to allow you to issue payment or even monitor your account. They do not send statements so I have to contact them to get information on the loan. They just debit your account with no communication. The loan has now Been acquired by Time Payment Corp they are now listed as ********* Payment dba *************** and they do not have the ability to look at the accounts or assist with payments. ******* has a number that goes to vm and they do not return calls. I have phone records. You have to email in hopes that someone emails you back. They are loansharks!

  

  Business Response

  Date: 02/15/2023

  Please be advised that *************** was experiencing technical issues with the phone systems around January 11th and 12th, and representatives reached out by email and phone shortly thereafter. Briland's records indicate your banking information has been updated.

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  WHY SO I NOT GET BILLING STATEMENTS? WHY CANT I ACCESS MY ACCOUNT ONLINE? I do not have time to call this conpany everytime I need something regarding my account. 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 02/20/2023

  *************** does not have an online portal in which you can access your account. A representative of the ******* team will contact you to assist further.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product that required me to get a lease due to it being over $10,000 in price. That was fine, I agreed to the terms first given to me by TimePayment. The terms were that I was to pay a bit over $3,000 down and $643 a month for 35 months. I received a call stating that my payment for $709 was past due, which was odd because all of the communication in the past was a smaller monthly amount. When asked why the monthly increased they said taxes and fees even though I was under the understanding that taxes and fees were paid up front with the down payment. On top of this, they gave me an additional notice 1 week before the payment was due that I needed insurance or else they would add an additional $130 a month to my payment. Again, something that was not communicated to me when I agreed to the lease. I find this absolutely unethical and would request to have this company looked into further, as it seems Im not the only one with this issue.

  Customer Answer

  Date: 12/19/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 02/14/2023

  Please see TimePayment's response attached.

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Atrium bankcard solitions in September. A week later I canceled my account with them due to integration issues and fraud. Since then I was assured I didnt owe any money however Time payment has continued to charge my account and Im having a horrible time trying to cancel service.

  

  Business Response

  Date: 01/23/2023

  TimePayment is currently investigated your claim filed with the ***************** department and will respond once the investigation is complete.

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a MinuteMan towing equipment and they recommended I use TimePayment for financing. The total unit costed $15,000, I put a $6,000 down payment and financed $9,000 through timepayment. However they dont consider it financing its a lease in their eyes even though I own the equipment and the truck title, they say im leasing it? Sounds like theyre trying to avoid some legal aspect. Now the nitty gritty, Keep in mind I financed $9,000. My monthly payment was SUPPOSED to be $351/month for 45 months + tax and tax processing fee which is supposedly a *** of $3.00. Well so far ive made 12 payments to timepayment for $5,135. That means ive been paying an average of $427 per month. If you - the $3.00 processing fee that means $424.00 from $351. Im sorry, why am I being charged 24% for tax? There are some months I was charged even higher! January I was charged $468.00, please let me know how does sales tax vary each month? because it seems to me you guys are just pocketing money. I still owe $15,000 on the unit somehow after paying $5000 this year alone!!!! How does it go from $351/mo for 45 months to $427/mo average after your taxes, because sales tax in ************* is 6.5% and sales tax in my home ***************** is 6%. This is outright robbery and scamming at its finest. If the entire unit costed $15,000 and I put $6,000 and financed $9,000, with an average payment of $427 i Am paying time payment $19,215 by the end of my contract. + $6000 dp that means ive paid $25,000 for a $15,000 unit $10,000 I am paying them for interest and taxes when the ENTIRE AMOUNT I FINANCED WAS $9,000 My monthly payment should stay THE SAME!!!! NOT change every month as you guys please!! I dont even get sent any invoices to my email or home address, I try to log into the website and it just gives me a white screen.

  Customer Answer

  Date: 12/05/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 12/16/2022

  TimePayment's response is attached. 

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Christian

   

   

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2021 I signed for a loan for equipment. I have faithfully paid Timepayment and they have failed to report that I have paid them. I have proofs of payment and emails trying to reach out regarding my issue and I do not get any response from them. They have affected me financially in many way and do not want to send me the tax form I need to report all of the interest. They have failed to report over $15,000 in payment. In the statement I attached, you can see my balance with a -$8000 as if it is over paid but again not reporting to the state.

  Customer Answer

  Date: 12/05/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 12/16/2022

  TimePayment's response is attached. 

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Time payment has been such an awful company. From telling me they didnt receive payments to taking my money without authorization. I would like to complain about them lying to customers who call their customer support. I called to make a payment and to take it off autopay so it wouldnt charge my card twice. I asked their employee if my account was on autopay and if it was I wanted it removed because I couldnt afford a payment 2 days later.He lied and told me my account wasnt on autopay so that means it was an unauthorized payment. All the calls are recorded so there is proof.

  

  Business Response

  Date: 11/30/2022

  TimePayment is sorry to hear about your negative experience. Please be advised that we have reviewed your account and the relevant calls. This situation has been addressed with the agent you spoke to you. Please also note that our records reflect a payment was  made via a credit card you provided at the time and only one payment was run and was not set up for auto pay. Any previously set auto pay was also disabled. Please contact our *************************** for further assistance.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came across this predatory lender in July. They put on a friendly face so that you will sign anything that they want. This company failed to disclose the fact that the contract that I was signing was locking me in without any way out. When I asked to cancel my order that was paid through Timepayment Corp they said that it wasnt possible. The contact was made before the 30 day **** and I was still told that I had to repay the money. I was also told that they would try to get the money back from ******************************** and if they couldnt then I would be responsible for the balance. The bikes original cost was $1508 if it isnt paid down in 12 months then the cost more than doubles. This has to stop. This so called finance company is predatory and needs dismantled.

  Customer Answer

  Date: 11/27/2022

  I contacted the company to try and resolve this complaint just to be talked over, told that I am not able to get out of the situation, and felt really used. ******************************** will not give the money back to the finance company so that this is resolved. They quote me as stuck because I signed a contract that TimePayments resolving agent said he would cancel if American quality would just send the funds back. I dont know why this is so hard to do. 

  

  Business Response

  Date: 12/15/2022

  Please find TimePayment's response attached.