Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from Ready To Start and they told me the part was ***** so they didn't want to send me a ***** part. So they offered to find me another part I said no just refund me my money. They said they'll refund me my money but I never received it. They keep said **** business days 3-5 business days call your bank it's your bank the money is there but it's never there excuse after excuse. I'm sick of arguing with them almost everyday.

  Business Response

  Date: 09/25/2023

  Hi, *******************. We see that the refund towards your order has been processed successfully. PFA the receipt for the same.

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Complaint # ******** I made a complaint against Ready to Start Auto Parts for the amount of $1,872.77 they never refunded me my money. They sent receipts saying they refunded my money but they never put my money back on my card. I have called my bank at least 50 times a d every time the money is not there my bank doesn't even see where they tried to refund it. All Ready To Start have been doing is lying to me. They say they can't put it on my card so I gave them my bank routing number and account number and they still say the wire transfer failed. This has been going on about a month now 

  Business Response

  Date: 10/03/2023

  Hi, ********************
  We hope this message finds you well.
  We regret to inform you that our Accounts Receivable/Billing Team has encountered difficulties multiple times while attempting to process your refund through the standard channels. Despite exhaustive efforts, we have been unable to resolve the issue with the bank as well.
  In light of this situation, we kindly request that you share your Zelle Payment ID with us. Providing this information will enable us to process the refund swiftly and efficiently through the Zelle platform.
  Your cooperation in this matter is highly appreciated. Please feel free to reply to this email with your Zelle Payment ID, and we will proceed with the refund process promptly.
  Thank you for your understanding and assistance.
  
  
  

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I created a Zelle Account and here is my Zelle ID # ********** so I can receive my $1,872.77 from Ready To Start Auto Parts 

  Business Response

  Date: 10/13/2023

  Hello, ********************. We acknowledge that you've set up the Zelle account for the refund. However, due to the dispute you initiated with your bank, the $1,872.77 is no longer in our possession. Your bank now holds these funds, and you might have already received the amount from them.
  
  
  

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I received an email from y'all this morning saying that y'all released my $1,872.77 to my bank. My bank saying they haven't received any funds from y'all. Do I need to file a complaint against my bank to get my money back?? 

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is 100% scam they sold me an engine that is bad refuse to give me my money back or replacement and it still under warranty. They keep telling me that their working on my case days are passing they are trying to wait till the warranty expires and say the warranty has been void and I cant get a replacement nor my money back.

  Customer Answer

  Date: 09/25/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 09/25/2023

  Hi, *********************
  We apologize for the concerns you have raised. Our warranty department has been actively engaged in assisting you with the issue of the faulty unit, and we have committed to replacing it. We took your concerns seriously and processed all the necessary documentation to honor our warranty, including providing a return shipping label.
  Our company holds high standards and follows established protocols to ensure the satisfaction of our customers. However, we have noticed several instances where our company's reputation has been negatively impacted by your public statements. These statements have caused substantial damage to our business.
  We are struggling to understand why there is difficulty in cooperation with our established resolution process. Additionally, it has come to our attention that you initiated a dispute with your bank, which was unexpected since we have never refused to provide a resolution. Despite these challenges, we remain committed to resolving this matter fairly.
  To proceed with a resolution, we kindly request that you reverse the dispute you initiated with your bank and remove the defamatory reviews you have posted. This would enable us to provide you with the fair resolution we have promised.
  We value your satisfaction and hope to find a mutually beneficial solution.

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  I have contacted this business 2 weeks straight asking for a shipping label they kept telling me they will send it at the end of the day so I contacted a co worker named ************************* on the phone and he said they have voided that cant do anything about it. I kept telling them my warranty end in October. I dont trust this business after ***************** UP IN MY FACE AFTER HE TOLD ME HE COULDNT DO ANYTHING ABOUT MY WARRANTY and yelled at me. I did everything to work with these people did everything they ask me to do kept transferring me to different people no progress at all they still wont pick up their engine.
  

  Business Response

  Date: 10/03/2023

  Hi, *******************. Our customer service team has been attempting to reach you for the past week. We also contacted 'CE Auto Repair' and spoke with a person named '*****', who confirmed that our merchandise is still at their shop and mentioned that they have not been able to reach you as well.
  Could you please provide us with an updated contact number? We have been unable to connect with you using the numbers we have on file.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought motor, when arrived water pump was jambed through the timing cover,wiring harness plug chopped off, put in truck after repairs, smokes like a freight train, this is not right for $1471 used motor!

  Business Response

  Date: 09/25/2023

  Hi, ******************
  We acknowledge your order, RTS082223901, which was placed in August 2022. We have taken note of your recent communication with our warranty department, and we have duly addressed your concerns.
  We want to clarify that our policy does not involve charging our customers for accessories or any core charges. Additionally, we provide complimentary shipping services. In some cases, we may include accessories for your convenience. Ordinarily, accessories are intended to be swapped from your existing engine or purchased separately.
  To ensure your complete satisfaction, we are prepared to offer you an additional discount on any of your future orders. Our aim is to provide you with the best possible experience, and we appreciate your understanding in this matter.
  If you have any further questions or require assistance, please do not hesitate to reach out to us.
  
  

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave me 2 bad transmissions. Refused to provide me with the inspection information, refused to give me refund. Vehicle still not working due to faulty transmission. Companys action ******* financial hardship.

  Business Response

  Date: 08/25/2023

  Hi, **************** The order was initiated in March, and we acknowledge and apologise for the initial complications. Despite the warranty period nearing its end, we took the step to arrange a cost-free replacement, which was successfully delivered on May 17th, 2023. Following the replacement, no communication was received from your side until now. Regrettably, your current order has exceeded the warranty timeframe. Our warranty coverage lasts for 90 days or 3 months, which means we are unable to offer a replacement or refund. We apologise for any inconvenience this situation may have caused.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a motor they said that was good with low mileage. But when motor was put in was knocking sound from piston. Want refund or stop payment

  Business Response

  Date: 08/25/2023

  Hi, **************** The merchandise was received by you on May 1st, 2023, and our warranty spans 90 days or 3 months from the day you took possession of the merchandise. Your call regarding the engine issue came on August 16th, 2023, which unfortunately falls 15 days beyond the warranty duration. Regrettably, we are unable to offer a replacement or refund in this case. We apologise for any inconvenience. Nonetheless, we would be pleased to assist you with a significant discount on an alternative engine.

• Initial Complaint

  Date:08/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ is a credit agency I qualified for a loan to purchase my engine. Ready to Start Auto Parts refused to allow me to use the loan a second time to repurchase another engine after Ready To Start Auto Part told me first engine did not pass the purssurer test.I demanded to be able to use ************ credit to purchase another used engine I was told no and the business will not accept ************ for the purchase of another used engine because I canceled the first engine and shipping, this not correct. Ready to Start Auto Parts told me the first engine under the purssurer testing the engine blown and has refused to do business with me using ************ and has increased engine from $1,550.00 up to $1,995.00 if I want to purchase an engine for my SUV.

  Business Response

  Date: 08/18/2023

  Hi, Ms ****** The engine you originally purchased underwent our final inspection rounds, but regrettably, it did not meet our quality standards. Consequently, our team decided to cancel your order and initiate a complete refund. Subsequently, you opted to place a new order for an engine suitable for the same vehicle. However, it's important to note that the price of this alternative engine is higher than the one you had initially ordered.
  Considering your reservations about the adjusted price, we found ourselves in a situation where we couldn't proceed with the transaction under the terms you had originally intended. While we are eager to continue doing business with you, it's essential to clarify that the current engine's price will remain as initially quoted and cannot be matched with the pricing of the previous engine.
  We value your interest in our products and sincerely appreciate your understanding regarding the complexities surrounding this matter. If you have any further questions or if there's an opportunity for us to assist you differently, please do not hesitate to reach out. We look forward to the potential of future collaborations and appreciate your continued consideration.

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a transmission on 6/27/23, have not received it. Cannot find company they claim to have shipped with to get tracking info.Have emailed and called multiple times with no real information given.

  Business Response

  Date: 08/08/2023

  Hi, ****. We're pleased to inform you that your order has been shipped via ****** An email containing the tracking number and shipment details has been dispatched to you. We apologize for any delay in communication.

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $1661 6.1.23 Ordered a cvt transmission for an 04 ***** Civic Hybrid. They sent a transmission for a **** ***** Accord Hybrid. Informed them on the 5th of July. 21st of July now. **************** just gives me the run around by constantly putting me on hold and transferring me to someone else sometimes even back to the same people who transferred me in the first place (multiple calls). No response to emails. Of course before they have your money they are perfect. In the pic of the transmission you can see the vin number which says it a 05 ***** Accord Hybrid. Hopefully this business is going out of business fast. Bank will be yanking the **** from them for me.

  Business Response

  Date: 08/03/2023

  Hi, ***************. We sincerely regret that you've had a frustrating experience with your recent order. Your feedback is highly important to us, and we deeply apologise for the mix-up and the delay in providing efficient customer service. We understand your frustration with the situation.
  Our customer service and warranty team were dedicated to resolving this matter promptly, but we were informed about the dispute you've filed with your financial institution. As per our policies, once a dispute is filed, our options for resolution are limited as the decision lies with the bank. For a prompt resolution, we recommend reaching out to your bank directly.
  Again, we apologize for any inconvenience this has caused, and we hope that the matter can be resolved swiftly with your financial institution. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority, and we're committed to assisting you in any way we can. Thank you for your understanding.
  
  
  
  

• Initial Complaint

  Date:07/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order request for a **** **** expedition 4.6 liter engine. Sales person stated that I would receive a **** **** engine 4,6 liter tested and in great working order, only ***** miles on engine. I paid the order $1360.00. The engine I receive was that of a **** **** expedition 4.6 liter. The engine has misfiring issues, the engine is smoking, the intake manifold is the make of a **** **** 4.6 liter engine, verified by **** auto technicians and does not match the head of the **** **** 4.6 liter engine. The company refuses to return a refund. This is a nightmare. Would never do business again with this shade tree company.

  Business Response

  Date: 08/03/2023

  Hi, ************** We are genuinely sorry for the profoundly disheartening encounter you've faced with your recent order. We extend our sincere apologies for the inaccuracies and challenges you've come across regarding the engine received, notably the mismatched intake manifold. Rest assured, we consider these matters with the utmost seriousness.
  Our complete dedication is focused on addressing your concerns and taking all necessary steps to effectively resolve this issue.
  We humbly request the chance to make things right. Kindly arrange for the engine to be removed and securely fastened to a pallet so that we can proceed with arranging the pickup. This will enable us to promptly offer you a just resolution, whether through a replacement or a refund. Your satisfaction remains our top priority, and we are determined to find a solution that meets your expectations.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Invoice# RTS072223232....I am disputing a charge of $2835.00 to my discover credit card account made on July 19, 2022 from Ready To Start Auto Parts. The charge was based on deception because the seller had committed to deliver a fairly new engine with 37k miles to my mechanic for my 2011 ******* and we were guarantee many times before the purchase, by the salesman *****, that the engine was in Grade A condition.He also assured us many times before the purchase that if the engine was not in the condition promised, they would return to pick it up and a full refund would be issued. However, once the engine was received by my mechanic, he noticed right away that it was not in the condition that was described and promised. It was very old and ***** with cracked up hose and in poor condition (as you can see from the photos attached) which my mechanic advise that it was a huge safety risk to install into my car.We immediately made contact with the seller informing them of the situation and requested that they honor their verbal agreement to pick up the engine and correct the problem. However, that did not happen. I kept going back and forth with the company for months, making phone calls, sending email and pictures of the bad condition of the engine. At one point they sent their truck and driver to pick up the engine, but they did not issue the necessary return authorization slip (RTA) therefore, the driver stated that he could not take the engine without the **** They subsequently promised to email me that slip, however they never followed through with that nor their promise to pick up the engine again. I continued to call and email them, but they continued to pass me on to different employees and supervisors who all gave me the run around to try to discourage me until my warranty ran out which left me stuck with the engine.I am humbly requesting your assistance in reviewing my case to get the engine returned, and my account credited. Thank you.

  Customer Answer

  Date: 07/09/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 07/11/2023

  Hello, **************. Regrettably, at this moment, we are unable to authorize any replacements or refunds since your warranty has expired. As a company, we made every effort to rectify the situation and address any disputes filed within our capabilities and in a timely manner. However, as you did not adhere to our warranty policies and proceeded to file a dispute, any further action is now at the discretion of the financial institution. Please understand that we are powerless in this situation. We sincerely wish that things could have concluded differently.
  
  
  

  Customer Answer

  Date: 07/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  According to the verbal assurance from your  salesman, and the warranty that was set to expire three months after receipt of merchandise, I would be entitled to a full refund If the product was defective or unsatisfactory. In addition to calling you immediately upon receipt of the item on august 3, 2022, to explain my disappointment and dissatisfaction that the item received was not in the condition promised, I also  requested an exchange or refund for the item.  I continued to make over one hundred  additional phone calls, email, and text messages prior to the warranty expiring.  While you made numerous promised to refund my money and attempted to pick up the item,   you refused to issue  the return merchant authorization slip (RMA) to the driver, therefore the attempt was not valid.  Again, all this  was done in a timely manner and you continued to make promises to pick up the item and issue a refund however, they were never fulfilled. Instead, you kept bouncing me around from person to person trying to frustrate me until my warranty ran out.  Then you used that  as the excuse for not honoring our agreement.
  
  Base on the fact that you misrepresented the product and  deceived me, I should be entitled to my money back.  Your company should be held  accountable for being dishonest and unethical  and should not be allowed to continue to scam peoples out of their hard earned money.  My hope is that you can take responsibility and honor your agreement by issuing my refund.  
  
  Respectfully, 
  
  ***** Puerto
   

  Business Response

  Date: 07/27/2023

  Greetings, **************,
  We are truly sorry to inform you that we are currently unable to approve any replacements or refunds for your case. As a company, we have always been committed to resolving issues and handling disputes promptly and within the bounds of our policies.

  However, since you proceeded to file a dispute without adhering to our warranty policies, any further decisions lie with the financial institution, and we have no authority over the matter. We genuinely wish that the outcome could have been different, and we deeply regret any inconvenience this situation may have caused.

  Please know that we value you as a customer, and we remain open to assisting you with any other non-warranty-related inquiries or concerns you may have. Feel free to reach out to us anytime, and we will do our best to provide the support you need. Thank you for your understanding.

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   From the beginning, you were NOT  committed to resolving this issue promptly because  I have made every effort possible to reach out to your company requesting that  you  honor our verbal agreement, and return my money and pick up your deceptive and defective item. Again, this attempt was made before filing my dispute with my financial Institution, and  all you did was made empty promises via email and phone calls to pick up your engine, then gave me the run around until the warranty ran  out.  Therefore,  you had no intentions to handle or resolve my dispute promptly.  
  Even after the dispute, I was advised by the institution to reached out to your company, which  I did countless times, and again and again  you promised  to approve the return and pick up the engine, however, it was never done.  This company did everything in its power to take advantage of  a powerless customer by stealing my hard earned money and they should not be allowed to continue to operate this type of  business in such a deceptive manner. 
  
  You have yet to address  those facts and  my hopes is that your company would have some integrity and return my money.  Shame on you.  
  
  My next step will be to file a dispute with the attorney general office also.

  Regards,

  *****