Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transmission was advertised and sold as used no defects working condition upon receiving the transmission it was noticed that it had been damaged broken before welded and painted thats not what was sold if know was broken and fixed would not have purchased due to is same thing wrong with transmission that was replacing now they tell me it's fine stronger than new and I know better my ase certified mechanic also stated that he won't install it because he can't guarantee it cause it's been priorly damaged they're warranty stipulates has to be ase mechanic to install it will cost me 1400 to obtain a used front portion of transmission to replace the damaged one and another 2300 for the labor costs to do the switch which is more then paid for transmission that was advertised as used not damaged and repaired if I want a refund I have to pay for the shipping to return it which should not be on me due to the item I was let to believe I was purchasing was not the item I pd for and they sent I told them in a email prior to shipping approval that I noticed it was painted and could not see defects until visual inspection and I was correct it was damaged they can not be welded and considered no defects and there customer service keeps giving me the run around this has already cost me over a month of down time which is also costing me revenue

  Business Response

  Date: 08/29/2025

  Hi, *****. We sincerely apologize for the inconvenience caused. We regret that the transmission you received was not in the condition advertised. This was an error in shipping, and we have already addressed it with our warehouse to prevent any recurrence.
  Our team is actively working on sending you a proper replacement unit. The damaged unit will be picked up, and a shipping label will be shared with you shortly for return.
  We truly value your patience and understanding, and we are committed to resolving this for you as quickly as possible.
  
  

  Customer Answer

  Date: 08/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answere[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] After speaking with a team member from rts auto parts it was never mentioned shipping error and after speaking with the salvage yard that acknowledged sending the damaged repaired part knowingly and willingly the team member agreed that compensation for the down time already endured was in or never once did he say on phone that they were sending me another unit. The is false and also never returned my call as promised I called back 2 days later and was given the run around said would recieve call back and email have not recieved either accommodations from this business.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 09/10/2025

  Hi, *****. We are truly sorry about the inconvenience and frustration this order has caused you. We deeply regret that the unit you received did not meet your expectations and that it has led to additional costs and downtime.
  From the outset, we wanted to resolve this by replacing the part and arranging for the pickup of the original unit. Unfortunately, that was not feasible as the warranty claim could not be processed. As a result, my team spoke with you over the phone, discussed the situation in detail, and together we came to an agreement on a partial reimbursement to address the issue.
  That reimbursement is currently being processed, and while it typically takes a few days, we are actively working to expedite it as quickly as possible.
  We sincerely appreciate your patience and cooperation during this time and remain committed to resolving this matter to the best of our ability.
  Please let us know if you have any further questions or concerns.
  

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place sold me an engine they claimed was looked at by there staff and said an compression check was done but sent no paperwork on the compression on each piston. The engine was bad seized up. They said engine had only ***** miles on it that was another lie. They are dishonest. They also shipped the motor to my home address instead of the shop. I tried talking to them trying to resolve this and they just listen then ignore me.They steal from me sold me junk that i paid off.

  Business Response

  Date: 08/04/2025

  Hi, mr *************** you for bringing your concern to our attention.
  You placed the transmission order with us on February 17th, 2024, and the unit was delivered to you shortly thereafter. Our records indicate that the first report of any issue was made on November 7th, 2024, stating that the transmission is not working and is locked up.
  Please note, our warranty policy clearly states a 90-day warranty period starting from the date you receive the unit. By the time the issue was reported, the warranty period had well expired.
  We communicated this during your call, and we must reiterate: since the transmission was reported as defective well beyond the 90-day coverage, we are unable to issue a refund, replacement, or credit.
  We understand this may be disappointing, but we must strictly follow our warranty terms to ensure fairness and consistency for all customers.
  Sincerely,
  Ready to Start Auto Parts

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine from Ready to Start and they assured me that the engine was in excellent working condition. They also stated they would check and test the engine to make sure it is functioning as it should. The engine was shipped to my mechanic. When my mechanic installed the engine, it did not work. He asked if the engine was properly tested because it would not crank. Trying to work with Ready to Start, we continued to communicate with them, even to the point that my mechanic spoke with theirs and attempted to lubricate several parts to make it work. To no avail, the engine did not work. Ready to Start then agreed to pick up the engine at no additional cost but asked that pictures be sent of the engine being placed back on the pallet. Multiple pictures were sent per their request. We asked if we needed a shipping label to return the engine and they initially said they would email one. We did not receive the shipping label and asked again. This time we were told that they were trying to get the same company to pick it up and the company would have the shipping label/ return information. With the multiple calls made to Ready to Start, we were transferred to multiple people, and we received multiple excuses as to why they hadn't picked up the engine, but our refund would be processed. After more than two weeks, the engine still had not been pick up and we have not received our refund. With no resolution is sight, I contact the credit card companies and disputed the charges. I was then called by someone who said his name was ******* ****** from Ready to Start stating that because I went to the bank, he will refuse to pick up the engine and tell the bank we still have his merchandise. He also threatened to prolong the process for me getting a return. I recorded the entire conversation.

  Business Response

  Date: 08/04/2025

  Hi, Mr ******************** sorry to hear about your experience and we truly regret the inconvenience caused. As soon as you called in and shared the issue, we promptly involved our in-house mechanic to help find a resolution. Our technician consulted with your mechanic and provided specific steps that could help get the engine running. Unfortunately, your mechanic chose not to follow through with the recommended procedures.
  Despite that, we remained committed to assisting and agreed to take the engine back at no extra cost. We requested images of the engine on the pallet, which you sent, and began arranging for the return. However, during this process, a dispute was filed with your bank.
  Once a formal chargeback is initiated, it puts our hands completely off the matter. At this stage, the resolution must proceed through your bank. If you'd still like to work with us directly, the only way forward would be to ask your bank to reverse the dispute and provide us with a case reversal ID.
  We are still willing to assist and close this on fair terms once the dispute is lifted. Thank you for your understanding.

  Customer Answer

  Date: 08/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:07/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a transmission from Ready to start auto / they gave me a warranty/ the transmission is no good / they are not returning calls / they are horrible and they are asking for additional money which was not stated on the warranty for 90 days/ till today almost 2 months on my warranty I still havent received the replacement transmission /

  Business Response

  Date: 07/25/2025

  We sincerely apologize for the inconvenience and frustration you have experienced with your transmission replacement. Please rest assured that we are fully committed to honoring your warranty. A replacement transmission has already been arranged and will be shipped to you promptly once the defective unit arrives back at our warehouse.
  We also want to clarify that there has been a miscommunication regarding additional charges there are no extra fees associated with your 90-day warranty. Your warranty will be honored exactly as stated at the time of your purchase.
  Our team is dedicated to resolving this for you as quickly as possible, and we truly regret the delays and difficulty in reaching us. We appreciate your patience and understanding while we complete the necessary steps to get your replacement transmission to you.
  

  Customer Answer

  Date: 08/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As per my agrement with the company I have sent all the documentation required to provide a refund / it was agreed i will receive aa Refund Thursday August the 7th as of August 9th I still haven't receive any refund / my calls nor my emails are not being answered by the company 

  Business Response

  Date: 08/11/2025

  Hi, Ms ****** After receiving the required documentation from the customer regarding the non-functioning unit, we acknowledged the issue and requested that the unit be securely strapped to a pallet for pickup.
  The customer provided a different pickup address from the original delivery address. Although our policy does not typically allow for such changes, we agreed to make this exception as a goodwill gesture.
  Please note, ******, ********* is not a location frequently serviced by our truck routes, which has made immediate pickup challenging. Arranging transport to this area requires a few days.
  Our logistics team is actively working to confirm the earliest possible pickup date. Once we have that information, we will immediately update the customer.
  As soon as the unit is collected and returned to our warehouse, we will be happy to proceed with either a replacement or the agreed refund, according to the customers preference.
  We appreciate the customers patience as we work to resolve this matter as quickly as possible.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took ******** hundred dollars and has not reef given money back

  Business Response

  Date: 06/17/2025

  Hi, ****.
  We take allegations of this nature with the utmost seriousness. At Ready to Start Auto Parts, we are committed to transparency, integrity, and the fair treatment of every customer.
  After a thorough review of our records, we have found no order or transaction associated with your name, phone number, email, or address corresponding to the claim of $3,500.00. To proceed responsibly and investigate this matter further, we respectfully request that you provide us with verifiable information such as an order confirmation number, payment receipt, invoice copy, or any other supporting documentation.
  Without these essential details, we are unable to locate or evaluate your claim. Please forward this information to our customer service team at ******************************* so that we can assist you appropriately.
  We look forward to resolving this matter with the seriousness it deserves.
  Sincerely,
  Ready to Start Auto Parts

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought on 04/22/2025 I paid Ready To Start Auto Parts a total of $2265.14 I received a entire v6 engine with everything included. It was received May 12th 2025.The part was shipped but was damaged. Company promised to replace the engine around May 23rd, but as of today we still have not received the part.I've spoken with multiple representatives and they continue to tell that they would ship but haven't did anything.

  Business Response

  Date: 06/17/2025

  Hi, ******.
  We sincerely appreciate your patience and the opportunity to address your concern.
  We acknowledge the issue you reported. Please know that the engine we shipped was a properly functioning, inspected unit, as confirmed by the photos we provided and you approved prior to shipment. Unfortunately, the engine sustained damage while in transit, which was beyond our control. Upon receiving your complaint and the necessary documentation, we promptly initiated a warranty claim and began the process of securing and shipping a replacement even before retrieving the damaged unit, to minimize further delay for you.
  According to our records, the replacement engine was successfully delivered on 06/13/2025. We regret the delay in this process, which arose from our commitment to ensuring the replacement unit was fully tested and met our quality standards before shipment.
  Our team will contact you shortly to arrange for the pickup of the damaged engine. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  Sincerely,
  Ready to Start Auto Parts

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  I do not accept this response because ready to start auto parts have been giving me the same run around that they have in the beginning and at this point I just want back a full refund of the money i spent on there parts. I rejected the replacement part because my mechanic had took a look at the engine and told me that the engine had at least 100k miles on it when i was promised a engine with 50k on it. I dont want any other parts just my money back
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Tyrell

   

   

  Business Response

  Date: 07/09/2025

  Thank you for your message. We acknowledge your concerns and fully understand your position regarding the condition of the engine and your decision to decline the replacement.
  Please be assured that it is not our intention to impose any resolution that does not align with your expectations. In light of your request and the circumstances communicated, we will honor your decision and proceed with initiating a refund.
  Our relevant team has been notified and will follow up with you shortly to complete the refund process. We appreciate your patience and cooperation during this time.
  Should you require any further information or documentation regarding this process, please do not hesitate to contact us.
  
  Sincerely,
  Ready To Start Auto Parts
  Returns & Resolution Team

  Customer Answer

  Date: 07/21/2025

  Yes, I will accept the ******* refund. Please process the check.
  Thank you ****** ******

  Customer Answer

  Date: 08/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I had closed the case for my refund on ready to start auto parts and would like to reopen it because i still haven't received any compensation and they said that i would have my refund by last friday

   

   

  Business Response

  Date: 08/11/2025

  Hi Mr. ************** team has successfully wired the refund amount to the account details you provided, as your card could not process the refund. Please find the attached receipt for your reference.
  Best regards,
  
  Accounts Receivable
  Ready To Start Auto Parts

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a transmission from ready to start auto and it is no good and they are giving me the run around to get my refund. The transmission shop said the transmission is bad an the ****** dealership said the code it shows means the transmission is bad.

  Business Response

  Date: 06/17/2025

  Hi, Mr ************** appreciate you bringing your concerns to our attention. Please allow us to address this matter clearly and professionally.
  You first reported the issue to us on 03/25/2025, stating that the transmission was not functioning properly and the gears were not shifting. Upon receiving this information, we promptly acknowledged your complaint and requested service documentation to verify the issue and assist you under the warranty process.
  As noted, the transmission you purchased is a CVT (Continuously Variable Transmission). It is a manufacturer-required standardespecially with ****** CVT transmissionsthat when performing a replacement, the transmission coolers must be replaced, and the correct ****** CVT fluid must be used. These steps are essential for the proper operation and warranty coverage of the unit.
  To date, despite multiple requests, we have not received valid proof that the required cooler replacement was completed. Without this critical documentation, we are unable to proceed with any warranty claim or refund as per the terms of sale.
  Furthermore, we have identified that the service documents provided have been repeatedly submitted in altered or edited forms, which compromises their validity. We take these matters very seriously, as we are committed to fair and honest resolution of all warranty claims.
  We encourage you to provide genuine, unaltered documentation demonstrating that the installation was done in accordance with manufacturer guidelines. We remain willing to review any valid materials you can submit.
  Sincerely,
  Ready to Start Auto Parts

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  See attached

   

   

  Business Response

  Date: 07/09/2025

  Dear Mr. ***************** you for bringing your concerns to our attention. We appreciate the opportunity to clarify the situation and respond in a professional and transparent manner.
  As per our records, the initial issue with the transmission was reported on March 25, 2025, with a description that the unit was not functioning properly and the gears were not shifting. Upon receiving your complaint, our team promptly acknowledged the matter and requested all necessary service documentation to initiate a warranty evaluation.
  Please note that the transmission you purchased is a Continuously Variable Transmission (CVT). For *** unitsparticularly those manufactured by ******** is a manufacturer-mandated requirement that the transmission cooler must be replaced at the time of installation, and that only genuine ****** CVT fluid be used. These steps are critical prerequisites for proper performance and eligibility under any warranty coverage.
  You submitted a service invoice on March 28, 2025. At that time, we specifically requested additional documentation confirming that a new transmission cooler was purchased and installed. Instead of providing a separate valid proof of purchase, you altered the original invoice by editing it to include a line item for the cooler in a new column.
  Please be advised that submitting edited or modified documentation is not acceptable under any circumstance and constitutes a violation of the documentation requirements outlined in our terms of sale. The warranty team reviewed the submission and, due to the compromised integrity of the documentation, your warranty claim has been denied.
  To proceed, we require unaltered, verifiable proof that the installation was performed in accordance with the manufacturers specifications. This includes dated proof of purchase for the transmission cooler and confirmation that the appropriate fluid was used during installation.
  
  Sincerely,
  Ready To Start Auto Parts
  Legal & Warranty Support Team

  Customer Answer

  Date: 08/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  the company ready to start didn't want to refund me my money after the transmission shop gave them the codes showing that the transmission was no good. The fist person I was talking to name *** was going to have ready to start come pick up the transmission. Then a guy name Maxx started calling me side they needed to se a receipt from the transmission shop showing they bought transmission fluid and a filter for the transmission.

   

   

  Business Response

  Date: 08/04/2025

  Hi Mr. ***************** you for reaching out and sharing your concerns. We'd like to respond to this matter clearly and respectfully.
  You first contacted us on 03/25/2025 to report that the transmission was not functioning correctly and that you were experiencing gear shifting issues. We promptly acknowledged your complaint and requested service documentation to help verify the issue and initiate the warranty process.
  Please note, the transmission you purchased is a CVT (Continuously Variable Transmission). For ****** CVTs in particular, replacing the transmission cooler and using the correct ****** CVT fluid is a manufacturer requirement for a proper and warranty-compliant installation. These steps are essential for both performance and coverage.
  Despite multiple requests, we have not yet received valid documentation confirming that the cooler was replaced. Unfortunately, without this, we cannot proceed with a warranty claim or refund under the terms of sale.
  Additionally, weve observed that the documents provided appear to have been submitted in edited or altered forms, which raises concerns about their authenticity. This compromises the warranty process, and we must treat such matters with utmost seriousness.
  That said, were still open to resolving this fairly. Please share authentic, unmodified service records showing that the installation followed manufacturer requirements. We will gladly re-review your case upon receiving valid documentation.
  Sincerely,
  Ready to Start Auto Parts

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my van broke down in *************************. went online and ordered a used trans. from ready to start auto parts . ***** said they had one with ****** miles on it.he said ******* plus boxing he said i have it in 7 to 10 days if truck dont break ******* i paid with my bank card ******** he said he would create it and send it to lindbergs transmission shop sioux falls sd. ********** in a few days i called ***** for tracking # he said i would have it by friday which did not come( another lie) i called ***** at ********** cancel order for transmission was told they charge me 25% for cancelation he called me and wanted to put 7hundred and some back to bank out of ******** i did not give him my card # last time i talked an listen 2 his lies . with no tracking # i new something was wrong he knew i was broken down out of town needed trans. he said 7 to 10 days i ended up getting lindbergs trans getting one from ******** an getting me on road all i want is my money back ******** for no trans and headaches my number is ************ ***** ps my bank tva credit union has my payment transaction july 24 2024 if i didn't do this letter right let me know tks

  Customer Answer

  Date: 06/09/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 06/14/2025

  Hi *****,
  Were truly sorry to hear about your experience and appreciate you bringing this to our attention. At Ready to Start Auto Parts, we are committed to supporting our customers, and we take situations like this very seriously.
  Please know we are reviewing your case and will work with you toward a fair resolution. Our team will be reaching out to you directly. In the meantime, if you have any additional details or documents (such as receipts or shop notes), please share them with our customer service team at [*****************************************************].
  We value your business and want to make this right. Thank you for your patience.
  Best regards,
  Ready to Start Auto Parts

  Customer Answer

  Date: 06/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

  Customer Answer

  Date: 06/17/2025

  I want to go forward to get my whole refund my bank said ****** was refunded on 9 12 24 .that is along way from 1628.00  I want my money back for transmission I did not receive. I was told things that was not true. This matter will be resolved when I get 1160.46  more of the 1628.00 

  ***** ******
   

   

   

  Business Response

  Date: 06/17/2025

  Hi *****,
  We appreciate you bringing your concerns to our attention, and we want to address this matter thoroughly and transparently.
  After a full review of your order, please be advised that the transmission was shipped in good faith, as agreed, to the specified shop. The shipment was refused upon delivery without any formal reasoning or written justification provided at the time of rejection. We have secured official documentation from the freight carrier confirming this refusal.
  In accordance with our clearly stated terms and conditions provided at the time of purchase on your invoice and available on our website any cancellation or rejection without valid, documented cause is subject to both restocking fees and the cost of freight. In this case, we incurred approximately $300 in shipping costs to deliver the unit to you and an additional $300 for its return to our facility. These charges, along with the standard restocking fee, have been applied appropriately.
  We have refunded the balance of your payment after these deductions, in full compliance with our policies. These terms exist to ensure fairness and transparency in all transactions, and we stand behind them.
  Should you have further evidence or documentation that warrants reconsideration, we are willing to review it. Please submit any materials to our customer service team at [*****************************************************].
  
  We appreciate your understanding and cooperation in resolving this matter professionally.
  
  Sincerely,
  Ready to Start Auto Parts

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an engine and paid for it on March 10th 2025 it took me two weeks to get the engine Only to find out that I received the wrong engine.They wanted to charge me $500 dollars more to send me a new engine while they were supposed to pick up the wrong engine, but I refused. They picked up the wrong engine anyway. It's been more than 45 days since they got my money and still did not receive my money back.

  Business Response

  Date: 04/24/2025

  Hi, ******.
  We sincerely apologize for the inconvenience and frustration you've experienced regarding your engine order placed on March 10, 2025.
  It is deeply regrettable that, after a two-week wait, you received an incorrect engine. We fully understand the disruption this causedparticularly when an additional charge was proposed for the correct unit. Although you declined, we proceeded with retrieving the incorrect engine as part of our commitment to resolving the matter.
  We acknowledge and take full responsibility for the extended delay. More than 45 days have passed since your initial payment, and we recognize how unacceptable that wait has been.
  Please be advised that as of April 23, 2025, we have processed a full refund. The funds should reflect in your account shortly, depending on your financial institutions processing timeline.
  We appreciate your patience throughout this ordeal and sincerely regret the inconvenience it has caused. Should you have any further questions or require additional assistance, we remain fully at your service

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transmission from this company on February 25th. It was confirmed 3 times that I needed a automatic transmission for a 2002 Dodge Dakota with a 3.9L V6 engine. I was told their transmission was from the same type of vehicle and it would work. They sent me pics of theirs. I told them that it was a transmission. As long as it works and has no problems. I paid over $1100.00 for it. After getting it, I had the truck towed to a service center to replace the transmission. The mechanic checked it, and said it was the wrong transmission. The one sent was for a V8 engine. I notified the seller. At first he said I ordered the wrong transmission. Then he ask for pictures of the transmission in the truck. The mechanic sent it to him. Now the company said I approved that transmission from the pics they sent. I have no idea what my transmission looked like. I don't have a vehicle lift to see it. The seller keeps giving me the run around... stalling. He will not return calls after he promises to. I told him to refund my money or send the correct transmission ASAP. He expects me to pay for shipping the other transmission back. I refused. It was their mistake! As it stands now, the company is stalling, not giving me no definitive information. There is a warranty involved with time constraints. I need help!

  Customer Answer

  Date: 04/14/2025

  Yes the company has responded.  They are looking for a replacement transmission.  They found a potential, but I have to verify if it will work.   The last one did not.   Tomorrow I will show the mechanic the pics I was sent.  If it is correct, then they will ship it.   Hopefully it will be correct, and in good working condition. 

  Thank you
  
  ******* ******