Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used transmission on 3/10/23 for $2094.75. (The reference invoice number is R T S zero three two three two seven eight five nine.) After it finally arrived (after 4 weeks), our mechanic inspected it and deemed it defective and non-functional so he did not install it into my car. After contacting the company to file a warranty claim, it took more than 2.5 months for them to respond with a solution - the manager agreed (verabally and in writing) that they would refund the money immediately once they received the transmission back in their warehouse. The transmission was shipped and received by Ready To Start at the end of May and they have not refunded my money. The manager also admitted that they do not have any certificates of authentication to prove that the transmission was properly inspected and deemed functional at the time that they sold and shipped it to me. They keep telling me that they will call or email with a resolution, but I have received no such communication thus far. I demand a full refund.

  Business Response

  Date: 06/30/2023

  ****************. Our warranty team has provided you with a settlement offer, which you have accepted. We apologise for any inconvenience caused during this process.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th, we purchased a motor from RTS for $1933.00, Order # RTS052329134. We had called about several different motors so had specific questions regarding the transaction. Spoke to ***** of company and 2 of main questions about the process were, "Was there a core fee" and "Process of returning motor if not satisfactory". ***** told us, (speaker phone) that there was not a core fee and if for any reason the motor was not satisfactory, it could be returned, and they would send us a shipping label for return shipping fee. I repeated this to him, to confirm that is what he said. We received motor on 5/24/23 and upon inspection, it looked as though it had come through a flood, there is rust, dirt and corrosion on and in the motor, valve Trane and intake system which will cause to not operate effectively. 8 out of *************************************** the intake. This is not acceptable for our purchase. 6/6/23 I called RTS and was transferred to ****** and he said there was NO WARRANTY available to us and to put the motor in and then let him know what parts needed to be replaced. I told him that was unsatisfactory, and my husband would not spend needless time to do that when the motor was not in the condition we agreed to purchase. He said that to return, we would need to pay both shipping to and from plus a restocking fee of $484.00 and they would return $1049.00. This is not acceptable because of what we were told at time of purchase. 6/7/23, I called our credit card company to file a dispute on the charge, already paid in full. On 6/7, I called ****** back and the company had received the dispute and he said that until the dispute was dropped, they would not send a shipping label nor discuss further, it had to be through their legal team. I told him that we wanted a full refund in our account, and a paid return label for shipping and then would drop dispute. We have not heard a word from them since.

  Business Response

  Date: 06/30/2023

  Hi ****, our warranty team is currently investigating your order, and they will reach out to you with a fair resolution within 3 business days. We appreciate your cooperation in this matter.

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have attached the letter received from ***************************, RTS, copies of the pictures of the motor received and our statement of the transaction.
  
   
  
  Please let me know where we stand at this point and what further steps or actions are needed for us to move forward.
  
   
  
  Thank you for your time and assistance.
  
   
  
  **** and ******************* 

  Business Response

  Date: 08/08/2023

  Hi, **** and ****. Our team has thoroughly investigated your case. Considering your request to return the engine without installation, our customer service team has come up with a resolution. This involves arranging a pickup for the merchandise and proceeding with a refund, while accounting for shipment and restocking fees. However, during this process, we were informed by the bank that you have filed a dispute. It's important to note that once a dispute has been filed, our ability to manage the order is limited.
  Additionally, we kindly ask you to take into account that the motor in question is 24 years old and has been used. As with any older engine, there may be components that require replacement or modification for optimal performance. We have already provided you with photographs of the motor from various angles to provide transparency.
  We want to emphasise that we are still more than willing to arrange the pickup of the unit and proceed with the refund as previously discussed.
  
  
  
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a bad motor that is misfiring , leaking oil spark plugs and coil packs were shot . They dont answer their phone to come a resolution. Ive tried reaching out multiple times . Ive spent over 5,000$ on this motor for it to not work . I want my money back and some for Damages

  Business Response

  Date: 06/28/2023

  Hi ******,
  Our team has conducted an investigation into your order. According to our records, you placed an order for an engine with us on 03-16-2023. We promptly shipped out a tested and inspected unit that was in working condition, and it was delivered to you on 04/04/2023.
  Surprisingly, we did not receive any communication from you regarding any issues with the order until we received a notification from the bank on 05-24-2023, indicating a dispute for the amount of $3700.00. In an attempt to resolve the matter, our team made multiple attempts to contact you but were unable to reach you. As a result, we sent an email to address the issue.

  However, once a dispute is initiated with the bank, we may not have direct control over the funds. In the meantime, we recommend contacting your bank to gather more information and clarify the details of the dispute.

   

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine from Ready To start auto parts for $1174.00 on 5/9/2023 for a **** ***** Odyssey 3.5L the part was delivered at the mechanic shop. I asked them over the phone about the guarantee on the engine and Rio ******* confirm that I will have a full refund if the part have any issue. When the mechanic installed it the engine started to smoke and leak. It was a broken engine they sent. Now instead of refunding my money they're asking for a video of the engine smoking. Looking for way to hold on to my hard earn money. The mechanic told me this engine was a bad engine. They told me the mileage on it was 62K, When I asked them to show proof they become dismissive and can't provide the proof. This is a ************ looking to take advantage of hard working folks. I will also report it the the *********************** of my state. These Scammers need to be STOP. I want my full refund now they just dragging their feet to make this process run longer.

  Business Response

  Date: 06/29/2023

  Hi Ms ******* our team has investigated your case. You contacted us on 06/06/2023 to report a defective motor that is not functioning and emitting smoke. We acknowledged the issue and requested relevant proof in the form of a video and a service document from your mechanic. However, we have not received any form of proof from you. Instead, you have contacted us via phone and email, requesting us to arrange for the merchandise to be picked up.
  According to our warranty policies, in order to process a claim for a replacement or refund, we require valid proof demonstrating and confirming the issue with the merchandise. Unfortunately, our warranty team is unable to approve any claim without proper proof and documentation. We kindly request that you contact our customer service team with the necessary evidence (video proof and service document proving the defective installation of the merchandise). Once we receive this information, our team will initiate the appropriate steps for a replacement or refund.

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   When I purchased the engine this business claimed that the engine was inspected and the engine is only 62K miles and they claimed that they give a warranty on the engine. Now that the engine malfunctioned they are asking me to have it inspected by a mechanic which will cost me since the mechanic will not do it for free. I asked them for the inspection report of the engine prior to selling it to me and the proof of the 62K miles they claimed the engine was. The mechanic asked them for the form they needed to file that report they wouldn't provide. They can't prove the engine was functional. They want me to pay $1500 for the mechanic to put the engine back to make a video they are asking for while they can get the engine and get it inspected themselves. I am not a mechanic shop, I don't sell vehicle parts online. What they are asking me to do is just to hold my money on a part that was faulty to begin with. I don't want a replacement. Just get my money back.
  
  
  Regards,

  ******

   

   

  Business Response

  Date: 07/27/2023

  Hi Ms ******* We acknowledged the issue and requested relevant evidence. However, as of now, we have not received any form of proof from you. We want to reiterate that as per our warranty policies, in order to process a claim for a replacement or refund, we require valid proof that confirms the issue with the merchandise. Regrettably, our warranty team cannot approve any claim without proper documentation.
  Therefore, we kindly urge you to get in touch with our customer service team and provide the necessary evidence demonstrating the defective installation of the merchandise. Once we receive this information, our team will promptly initiate the appropriate steps for a replacement or refund.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used transmission from *** on March 10th, 2023 for $2094.75. Delivery timeframe was **** business days, however, it was delivered after 15 business days. It seems they did not actually have the transmission at their warehouse and had to source one, so they charged us for a part that they technically could not provide - FALSE ADVERTISEMENT. The mechanic working on my car inspected the transmission and found that it was faulty and could not be used so he did not install it into my car. Again, FALSE ADVERTISEMENT and DISHONEST BUSINESS PRACTICES. We called the *** warranty department to either 1) get a new functional transmission sent to us or 2) get our refund. They gave us the run around for several weeks, then closed out our case without resolution or explanation. We had to call back and start the **************** again. And again, they have been giving us the run-around. Their faulty transmission was shipped back to their warehouse 2 weeks ago and they still have not issued a refund.

  Business Response

  Date: 06/28/2023

  ****************. We shipped a transmission to you that had undergone testing, inspection, and was in proper working condition. However, upon receiving the transmission, you contacted us to report that it was defective. We acknowledged your complaint and requested proof and valid documentation to proceed with either a replacement or a refund. Regrettably, your mechanic failed to provide us with any service documents or pictures of our merchandise, instead sending us pictures of your old transmission.
  At this stage, you stepped in and provided the necessary documentation as per our request. Following our policy, we arranged for the pickup of our merchandise. Once we received and inspected the unit, we discovered that it had been tampered with and several internal parts were missing. As a result, your warranty claim was rejected because tampering with the unit voids the warranty. We apologise for any inconvenience caused by this situation.

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The transmission was not tampered with by the mechanic. He had to take it off the crate and inspect it prior to installing it in the car - so obviously it was opened and inspected. The *** manager cannot provide documentation that the transmission was in working condition prior to shipping it to me. As such, I do not accept ***'s claim that it was working prior to shipment. Their claim that the mechanic cannot provide any documentation for the transmission is also false as *** never contacted the mechanic even though the manager said he would in order to resolve the issue. He also verbally promised to refund us as soon as they receive the transmission back. They now have their transmission back and can re-sell it back someone else, while also keeping our $2094.75. This seems to be a typical practice for them, based on previous complaints on here. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 07/11/2023

  ****************. We deeply apologize for the negative experience you had. Our team thoroughly reviewed your case and, as a final resolution, we have approved a reimbursement for you. We are glad to inform you that you have accepted this settlement, and the transaction has already been initiated.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on jAN 15 TH I PLACED an order for an engine for my jeep on the **************************************************************** when the engine arrived it looked no where near the condition of the motor they sent me. i was told i would recieve it in 5 bussiness days , that was bs to almost 3 weeks . when it did arrive like i stated previously it look nothing like the motor in the picture i then called them and they were trying to reasure me it was , at that point i told them that will be left to be seen after installation . after install on the test drive the truck would not go over 30 mph and i called rts back they told me no problem remove the motor and send it back and we will send another one , at that point i asked them who will pay for the labor in which their reply was not them so i told them i will find out what the issue is and let them know , we found out that the camshaft on the passenger side with the reluctor ring was no good and it would cost me ****** to fix . so i proceded to call rts again and asked them if they would incur any of the cost to help me and they said no . straight lying switch and bait taking advantage of hard working people. i wouldnt recomend them to buy a bycicle from them , beware of ready to start auto parts.

  Business Response

  Date: 06/15/2023

  ****************. We sincerely apologise for the unfortunate experience you had to endure. We greatly appreciate your decision to contact us seeking a resolution and for highlighting that the issue can be resolved. We assured you that we would provide an estimate, and our team has thoroughly examined the matter and offered a fair compensation of $200. However, we have not received any further communication from you. We kindly request you to get in touch with our customer service team, as we are eager to assist you with resolving the matter.

  Customer Answer

  Date: 06/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 06/30/2023

  Hi ******, our best offer on the table would be $200 as a goodwill gesture. Labor and bolt-on parts/accessories are not covered by us, as stated in our terms and policies attached to the invoice. Our offer remains valid. If you would like us to proceed, please feel free to contact our customer service team at your convenience.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transmission from Ready to Start Auto Parts, They told me it would be delivered in 7 days. I ordered it on 3/15/2023 and received it on 4/18/23. My technician put the transmission in and it was locked up. The vehicle wouldnt move foreward of backwards. I called the company and this is where it went bad. They tell me that I have to take to a ** dealier and have it look at. I did that, the ** dealier told them that it needs a transmission. This company is the worst!!! Now they are asking for receipts!!!!REALLY!!!! They dont want to warranty this transmission. After looking at all the complaints I should have never purchased from them.

  Business Response

  Date: 05/31/2023

  Hi, ***********. Our customer service team has been trying to reach out to you. We've worked out a resolution for you. Our team will reach out to you shortly.

  Customer Answer

  Date: 06/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an LS motor for my Chevrolet Silverado 5.3l, in January of this year. I had to save the money up in order to have the motor installed in my truck. After taking the motor to the shop they dismantled the motor and found that the valves on the intake were full of water, the stems of the valves and the valve seats were corroded. I was informed that it would cost $1,500 in order to do the valve job to repair the motor so I could install it in my truck. Ready to Start guaranteed me that they had this motor, running and operating and was was ready to install when I purchased it from them. They also said that they pressure wash every motor before it gets shipped. I assume that is where the water got in, because it was in there for awhile. I paid the sum of $1,095 for the motor. So now I am left with having to do a valve job on a motor that was supposed to be ready to install in my vehicle. Instead of costing $2,000 to install the motor in my truck it is now costing me $3,500. I contacted ready to start to find out if this warranty would cover it, they said it did, and made an offer of $300 to cover my valve job. I asked if there was any way that they could cover at least half of $750 and I would cover the rest. The customer service representative, *******, said he would have to get permission from some one higher up. He came back to me with the offer of $300 again. I asked to speak with a representative that was higher up then him, (not that he wasn't doing a good job, he was), ******* put me in touch with a ****** in customer relations the next day. *** listened to my side, and after I told him I do many reviews on ****** for the businesses I deal with, at which point he got aggressive and began to yell and talk over me that he will not be threatened while I calmly tried to explain, he was saying that there was no way he could pay me that much after he paid for the shipping and didn't charge me a core charge and gave me a deal, finally hanging up on me.

  Business Response

  Date: 05/16/2023

  Hi, ***************. We didn't intend to give you a hard time on this, we apologise. However, considering your situation, we have processed a settlement offer and sent you a refund receipt. This refund should reflect in your account in the next 3 days. We did this out of mere respect. Hope this helps you. We wish to serve you better in future. 

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought the engine 03-22-2023 It didnt come till a month later I was promised a ****** refurbish engine and was given a engine so weak the mechanic could not do a good compression test on it labor was 750 each time (take out my engine 750, put the bad one on 750, to take it out another 750. they say they don't cover charge but i was forced to put $1500 on labor that did nothing to my car the engine was **** and havent gotten my money back i've been trying everything i was i've been emotionally distressed and need to win the money to pay for my car. I'm a college student who works at the school i really need help.

  Business Response

  Date: 05/16/2023

  Hi Mr/*******************, we're sorry to learn about your experience. Things didn't work out the way we expected them to. We understand the distress this has caused is terrible. This is to let you know that our warranty team has provided you with a resolution to refund your money and a refund request has been raised already. Our Accounts Receivable will be reaching out to you with a refund confirmation shortly. Please ensure you acknowledge and respond so we can start with the refund initiation. 

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine from this company with the impression that I would have a 3 year warranty and an engine with less than 36k miles on it. I was not aware when getting the engine installed that there were issues with the engine. The old mechanic at J and N auto didnt make me aware that the engine was no good. They said they just installed it. From the date of installation the car was still running rough and so I got other repairs done thinking it would resolve the issue. I was told by my Mechanic at Royal auto that the engine was bad has a bad timing chain and that was the knocking noise I heard. I told him I just purchased the engine and was told it was like new with less than 30k miles he said cant be the timing chain is warped this engine is no good. I was also told it had a 3 year warranty on it. After receiving the invoice it says the warranty is 90 days . I couldnt cancel the order because I would be charged 25% of what I paid and very unfair. Tried emailing and contacting them by phone and spoke with their very rude head of operations guy by the name of ************************* who from the time he answered my call was very rude and had his aggressive tone towards me. I spoke with him in a manner I wanted to be dealt with he claims I was demanding and never once was I. I asked about the things that was told to me and he took offense . Never have I dealt with such unpleasant people in customer service. I spent too much money to have my car operating properly. I have the receipts and just want my money back so I can get a new engine with a better warranty.

  Business Response

  Date: 05/16/2023

  Hi, **********************  We're sorry to hear about this experience and will certainly look into it. Unfortunately, we're unable to give you a resolution as your order is way out of warranty. We had this merchandise delivered on 10/10/22 and we offer a standard warranty of 90 days starting the day you receive the merchandise. Any defects or damages have to be reported within the given warranty timeframe. And we haven't received any kind of communication from your end about any engine troubles until 05/08/23 which is way after your warranty ran out. Attached is a copy of your invoice with our warranty policies. We never promise any of our clients a warranty beyond 90 days. The invoice was sent to you the same day as the order was placed and you've received 8 emails updating you with the status of the order. And we've never received any complaints or cancellation requests from you until this month. The engine came out of a running vehicle and was tested and inspected, guaranteed to fit and work. We sincerely apologise for any inconvenience caused. We'll be happy to help you with a good discount if you're considering buying a replacement engine,. In no way did we intend on being rude. We were just trying to be clear about the warranty terms.