Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction - 12-22-23 Amount of Transaction - $3944 Name of Vendor - Ready To Start Auto Item Purchased - Transmission Issue - They sent a non working Transmission - after verifying on the phone and in an email that the unit had been fully inspected, checked and verified Resolution - none as of 1-31-24 Details - I have contacted RTS, informed them of the faulty unit and ask for a return shipping label and a refund. They have not sent a return shipping label. Each time I call or email, I am given a different reason/excuse for why/when the shipping label hasn't been sent. Recently they stopped responding to my emails altogether. I now have a faulty transmission and a vehicle that still needs a transmission.

  Business Response

  Date: 02/02/2024

  Hi, ****. We hope this message finds you well. We want to extend our sincere apologies for the delay in providing the shipping label for your recent order of the 2015 Dodge Ram Promaster transmission.We understand the importance of a timely resolution and regret any inconvenience this delay may have caused. Please be assured that we are actively addressing the situation and will provide feedback to prevent such delays in the future.In our investigation, we found that the transmission was not leaking oil when it left our warehouse. Unfortunately, the oil leakage occurred during the third-party shipping process due to shipping damage. We deeply regret any inconvenience this may have caused.The delay in providing the shipping label was a result of the shipping company's response being slower than anticipated, leading to a delay in obtaining the necessary confirmation. However, please be informed that we are committed to resolving this matter promptly.We have initiated the process to pick up the unit, and once received, we will thoroughly inspect it to ensure it matches the original unit shipped and is in the condition it left our warehouse. Following this inspection, we will promptly process your refund.We understand the importance of your time and appreciate your patience and understanding during this process. If you have any further concerns or questions, please do not hesitate to contact our customer service team.

  Customer Answer

  Date: 02/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Ready to Start has sent a return shipping label for the faulty transmission. Once the transmission shop packages and sends the transmission back to Ready to Start, a refund should be issued. I will close out this complaint when the refund of $3944 is made. 

   Of note - I might add that I paid the transmission shop $1944 to install the trans to find out it is junk. RTS has craftily written into their purchase contracts that labor will not be paid or reimbursed. So although I look forward to the return of $3944 soon,  I will still be $1944 in the hole and still have no actual working transmission as well. 

  Regards,
  ***********************

   

   

   

  Business Response

  Date: 02/12/2024

  Hi, ****. We have taken the necessary steps to address the issue with the faulty transmission by providing a return shipping label. The defective unit has been received on Friday and is currently undergoing inspection.
  Regarding the labor expenses incurred for the installation of the transmission, we acknowledge your frustration. Our purchase contracts do state that labor costs will not be reimbursed. While we understand this doesn't fully resolve the situation, we remain committed to resolving the issue to the best of our ability.
  We appreciate your understanding and patience in this matter. We are working diligently to ensure that your concerns are addressed and that you receive the appropriate resolution. Your refund is going to be processed in the next ***** hours.

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  2-14-24

  While I am appreciative that RTS Auto is planning to send a refund, it remains disappointing that:

  1. They did not respond to my two most recent direct inquiries about my refund, one was an email and the other a phone call. 

  2. They were notified over 5 weeks ago about the faulty product they shipped and I still have not received a refund

  3. Their business model is such that good, honest people have to invest serious money to determine if their products are functional. And if not, there is no culpability to make the customers they wronged "whole." 

  I am looking forward however, to the refund they say is coming. I am hopeful it will arrive within the timeframe they have just stated. 

  *********************

  
   
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:01/29/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/2/2024 I ordered a transmission from RTS Auto parts for $895.00 which included free shipping. Upon receiving the transmission on 1/11/2024, we inspected the transmission and found that the gear selector shaft was seized, and the transmission would not operate. We notified RTS Auto parts of the problem, and we were told to send them documentation and photo's which we sent them. On 1/26/2024 they sent an e-mail authorizing the refund, only we would have to pay $230.19 for shipping, and $89.31 processing and handling fee. The transmission was advertised as tested and inspected, and clearly it wasn't.

• Initial Complaint

  Date:01/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transmisin for 2016 ********** Purchase a transmission for a 2016 **********. I gave them Seral number, and the information they requested they still send me the wrong item, call to make a claim and the server was arrogant telling me what to do and how to do it. But I explain I am not the mechanic trying to install. Its been seven weeks and still counting , in the meantime renting a car and this company is so arrogant and will not listen

  Business Response

  Date: 02/02/2024

  Hi, ******. We genuinely regret the inconvenience and frustration you've encountered. This falls short of the service standards we aim to provide, and we are dedicated to swiftly resolving this issue for you. Your feedback holds utmost importance to us.
  To expedite the resolution process, we have elevated your case within our team, ensuring a comprehensive review of the situation. We comprehend the impact this has had, particularly with the extended duration and your car rental expenses.
  Our primary objective is to address your concerns promptly and provide you with the correct transmission. Both our customer service and warranty teams are actively working on your replacement, and the final inspections are in progress. A representative will reach out to you shortly to discuss the necessary steps for resolution and guide you through the process.
  Thank you for your patience and understanding as we endeavour to rectify this situation for you.

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as *************************************** continues to lied, last week I spoke to *** associate and AJ supervisor telling me that my transmission its ready to . Today they are telling me that transmission its on their way to their warehouse and once tested they will send it to me.  In the meantime this will be my nine weeks waiting on them. They are just a fraud company taking advantage of the people needed a service. Irresponsible company ]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 02/12/2024

  Hi, ************* We apologize for any confusion and frustration you *** have experienced. Our objective is to consistently provide accurate information and prompt service. We understand the urgency of your situation and apologize for any delays that *** have occurred.
  The replacement transmission was delivered to you on 09/02.
  Your feedback is valuable to us, and we are committed to improving our communication and service to better meet your expectations. Thank you for your patience and understanding throughout this process. If you have any further concerns, please do not hesitate to contact us.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a transmission from thus company with low miles as they claimed. The transmission was delivered and we had it installed by ************. They called after it was installed and told us that it was a no drive transmission. We had our van towed to a transmission company for a second opinion, and they stated the same thing. We contacted Ready to Start and had to submit proof from the mechanics and pictures. After they received it they told us that we should receive an email stating what our next steps would be. We had to call them because they never sent an email. They told us that we had to pay the $130 for taxes and $175 for shipping fee and they would refund our money. I didn't mention that I was already out of $845 from the mechanic installing this defective transmission, and now they want me to send money to get my money back!! This smells like a scam

  Business Response

  Date: 01/12/2024

  Hi, ********** We deeply regret the inconvenience you have encountered, and we recognise the frustration and disappointment this situation has brought. Creating difficulties for our customers is certainly not our intention.
  We acknowledge the challenges with the transmission, and we are dedicated to swiftly resolving this matter. Our customer service team has been actively collaborating with you, and we've taken the step to cancel the order and void the transaction with ***********, the financing option you selected.
  Your patience and understanding during this resolution process are greatly appreciated.

  Customer Answer

  Date: 01/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:01/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Oder a engine for a 2012 ***** and I was told if the engine is not working I can return it with the 90 days with free of charge. It has been 10 days the engine is not working and they refuse to refund me One of the ********************* a supervisor send me to go f*** myself

  Business Response

  Date: 01/12/2024

  Hi, *********** We deeply regret the distressing experience you went through. Following your complaint, we promptly committed to investigating the issue to understand what transpired during your conversation with ********. All our employees undergo rigorous training, and unprofessional conduct is strictly prohibited.
  After reviewing the call recording, we found no evidence of profanity from our end. Nonetheless, we understand your frustration, and we are prioritising your case to expedite a solution.
  To address your concerns, we have initiated a pickup and provided you with a return shipping label. Once the merchandise is returned, we will thoroughly inspect it and proceed with the refund process. We appreciate your patience as we work to resolve this matter.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid over $2000 on a motor from them they claimed it would go under testing and made sure it ran and everything before being shipped, well I get the motor and I had a shop put it in they told me cylinder #1 and #2 had 0 compression they would not do anything unless I paid to get the blown up motor out of my car and sent back to them. I called and they had told me everything worked and I had to sent it back but I didn't have the money to bull the motor out end of the story is they lied to me about testing it and it never ran they couldn't guarantee that the new motor would run eather sold me a lemon and I had to take the motor apart myself to find that all the valves were fried and broken running on 2 cylinders offered me $200 off another motor they are the biggest scam and nothings being done about it I'm not the first and I'm not the last to get scammed by ready to start auto parts.

  Business Response

  Date: 01/04/2024

  ****************. While we empathize with your frustration, it's crucial to emphasize that our company diligently follows a comprehensive testing process for all our products, including engines. In this instance, you reported an issue after installation. The order (RTS052221895) was placed on May 25, 2022, and you reported the issue on July 19, 2022. We promptly requested you to prepare the merchandise for pickup, aiming to assess and address the reported problem for a potential replacement or refund.
  Regrettably, despite our efforts and waiting until August 18, 2022, you did not adhere to the return process, leaving the situation unresolved. Your request for us to cover the labor charges, which, as per our policies, we do not undertake.
  We are committed to delivering quality products and addressing customer concerns. Our offer of $200 off another motor was an endeavour to reach a mutually agreeable solution. We remain open to addressing your concerns and encourage you to engage with us for a resolution. Customer satisfaction is our utmost priority, and we are dedicated to resolving any issues promptly and fairly.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/25/2023 I ordered a motor for my daughter's car and we received it almost a month later on 10/16/23. We had it installed and diagnosed and found that the motor was no good. The dealership even reached out and I've tried calling and no one can ever give me an answer. Since then I've called every day and they just leave me on hold until I hang up and call back and talk with the same person who just puts me on hold. I would like my money back or for them to exchange out the motor for a new one.

  Business Response

  Date: 01/03/2024

  Hi, ******. We're truly sorry to hear about the challenges you've encountered with the engine. This situation is understandably frustrating. It's crucial to get this addressed promptly. Please rest assured, we have our warranty policies in place to help you get this engine replaced. Our customer service team is in touch with you and have asked you to provide us with the service documents and supporting proof, detailing your concerns. As soon as these come through, our warranty team will initiate a replacement for your engine.

• Initial Complaint

  Date:11/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I negotiated a price to purchase a engine for a 2014 Buick Encore 1.4 cylinder they sent me a quoted price by email for $1,595 shipped complete, then they had a credit company called ************, I filled application and was approved, I contacted them then they said the engine I negotiated was sold and they attempted up- sale me to another engine for $2,100 I said this is fraud bait and switch and it was illegal, I asked them to simply honor their quoted price they sent, they became argumentative and refused, they are a con artist and fraud , this was"bait and switch" I hope you can contact them and intervene and demand a resolution to be candid and ethical and honor their prices as a reputable business

  Business Response

  Date: 11/10/2023

  Hi, ********* We appreciate your interest in our products and sincerely apologise for any inconvenience caused. We found that the engine you initially inquired about has been sold out. We understand your frustration, and we genuinely apologise for any confusion this may have caused. Unfortunately, due to the unavailability of the quoted engine, we had to offer an alternative as we operate on a first-come, first-served basis and we acknowledge that the presented option is at a higher price. Our intention is never to engage in any deceptive practices, and we are committed to rectifying this situation. To address your concerns, we are open to discussing a fair and reasonable resolution. We value your business and want to ensure your satisfaction.
  Once again, we apologise for any inconvenience, and we appreciate your understanding.

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered H33**383235323230**38H on 8/3/23. It was paid for 9/4/23 and delivered 9/14/23. The mechanic began on 8/2/23 and he found the code 34 shift solenoid was out. He said there was something else goin on. So I called the business back the same say and told them. They sent me an email for the request for the refund and was going to give me $900 back on 10/5/23. The original cost was $1,544 and they gave a discount and charged me $1,150. On 10/11/33 they sent me another email and dropped the refund to $616.61 due to a restocking fee $413.23 and $120.16 for standard order and processing fee. On 10/11/23 they send me two emails and broke the refund into two ($300 and $361.16). The refund for $316.61 went in. They tried to deposit the $300 on an old bank card but it didn&#**;t go through. I &#**;m not sure why they would try to use more than 1 debit card. I original person I worked with was *****, and wanted me to acknowledge that I would accept the $616.61 and he would clear it up. Then he changed his mind and said he would have it by this week. The warranty is up today and I don&#**;t trust that they will give me the refund.

  Business Response

  Date: 10/23/2023

  Hi, ****. We regret the inconvenience caused by the subpar merchandise you received. Our commitment to high standards and honoring warranties is paramount. Our customer service and warranty teams diligently addressed your concerns, providing a fair resolution. As per our warranty policies, return and refund requests incur a one-way shipping cost and order processing fee, both non-refundable due to the order being classified as a cancellation for refund. However, replacements do not involve any extra charges. It's important to note that there is no restocking fee applied to your order.
  The refund amounts of $316.16 and $300 have been processed and successfully reimbursed. Corresponding receipts containing authorization IDs and reference numbers have been emailed to you. If you require additional assistance, please consider reaching out to your financial institution for further support.
  
  
  
  

  Customer Answer

  Date: 10/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:09/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a transmission and then ask to cancel after another charge of $2115 showed up on my bank account. This company is a total SCAM BEWARE

  Business Response

  Date: 10/03/2023

  Hi, ****************
  We deeply regret the unfortunate incident concerning your compromised card. Please rest assured that we are a legitimate company, and we strictly adhere to necessary security protocols to safeguard our customers' payment information. Our sales representatives do not possess the capability to store any card details, as we recognise the vulnerability of such information. Only our Accounts Receivable/Billing Team has access to process charges only once there is an invoice generated.
  The fraudulent transaction of $2115 was not initiated by us. We strongly recommend that you file a dispute with your bank regarding this unauthorised charge.
  As per your instructions, we have promptly canceled your order with us. Additionally, we have processed a full refund of the order value, $1715. This refund will reflect in your account shortly.
  It deeply saddens us to lose your business due to these fraudulent activities. Despite this unfortunate situation, we genuinely hope for the opportunity to serve you again in the future.