Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faulty transmission- I purchased a transmission from ready to start there were issues from the start i was sent a motor I had to wait 10 days I was told for the transmission I had to wait an additional 4 days for that to be corrected installed the transmission the next day the transmission is not working properly when I put the car in gear the car kills. My mechanic been doing this over ***************************************************************************************************************************************************** speak and was not very friendly. My wife is a judge in SJTB parish they told me I have to wait until Monday before they can answer me properly today is Friday 3/5/2024 I will wait until Monday to see what they have to say ******* is a lot of money to play with I will take all necessary steps to get this money back no way in h*** thats going to go unattended so Monday is business time and if they think this is a joke when they get subpoenaed they will see its no joke ??????

  Business Response

  Date: 04/10/2024

  Hi, Cicil. We apologize for the inconvenience caused by the initial incorrect shipment. Your mechanic contacted us to report that the delivered transmission contained metal shavings in the oil pan. We requested a few pictures to further assess the issue. Our warranty team is currently investigating your order and awaits the necessary evidence from your mechanic. Once we receive the required documentation, we will be able to proceed with providing an appropriate resolution. Thank you for your patience and cooperation in this matter.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11 I ordered a transmission from RTS for a 1995 ***** Accord.I paid ******. After installing the transmission we found that the transmission is leaking. On April 1st I called RTS to inform them of the leak and asked for a refund. The man I spoke to asked me to send pics of the leak and the invoice. I did. I called them back after sending said documents. He asked if we put a new seal and other questions to which I replied yes. He then proceeded to basically call me a liar and said that he wants to see receipts for the purchase of the seals and speak with the mechanic shop who installed the transmission. I told him the mechanic wasn't here and I don't have the receipt for the purchase. He began over talking and yelling at me. I hung up. He called back only to yell at me and tell me he's not giving me a refund. I'm lost because I was told when I purchased the transmission that it has a 3 month warranty and if I had any problems I could send it back and get a refund. Now this guy won't even tell me where to send it! This company is a SCAM! Please don't ever buy from them. This is a nightmare! I can't afford to purchase another transmission. I don't have money like that to just throw away. I will look into legal action. This company should be shut down!

  Business Response

  Date: 04/10/2024

  HI, ******. We're sorry for the inconvenience you've encountered. After investigating your order, we noted that when you contacted our customer service regarding the issue, our representative requested service documents and pictures of the faulty transmission. You provided a few pictures showing the leakage but not the entire transmission. To assist you effectively, we kindly ask for your cooperation in providing the necessary service documents or pictures as instructed by our customer service team. These pictures are crucial for processing the warranty claim and determining the appropriate resolution, whether it be a replacement or refund. Your assistance in this matter will greatly facilitate the resolution process.
  
  
  
  
  

• Initial Complaint

  Date:03/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the engine on March 12, 2024, and still have not received the engine. I was guaranteed the first week I would get it. I have called, and they tell me they are still testing the engine. I should have had it a week after the purchase. It is now March 26,2024, and still no engine in my possession.

  Business Response

  Date: 04/08/2024

  We apologize for the delay in delivering your order. We are pleased to inform you that your order has been successfully delivered on 04/02/2024.

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They send a bad transmission and said the engine is the issue. Dont ever buy any parts from them. They are: scams and criminal organizations. Im tell all of you guys, dont buy any parts from this organization criminal! If you buy, you loose!

  Business Response

  Date: 04/08/2024

  Hi. We apologize for the inconvenience you've encountered. After investigating your order, we noted that the service document provided by you or your mechanic details issues with your engine, despite your purchase being a transmission from us. We kindly request proper documentation or proof from the dealership specifically outlining the issues with the transmission we supplied. Once you provide us with this report, we will initiate the warranty claim procedure promptly. Thank you for your cooperation.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a transmission, transmission was none operational.Provided the documents from 2 different auto shops stating the transmission was no good yet still cannot get the company to cooperate and get my refund.

  Business Response

  Date: 03/30/2024

  Hi. Initially, you opted to have the *** transmission reprogrammed at a non-specialized center. However, after our customer service team recommended taking it to a *** specialist, you declined and expressed a preference for a rebuilt transmission. Based on your decision to pursue a rebuilt transmission instead, we consider this case closed. Should you require assistance with the refund process, please contact our customer service team and provide the requested service documents from a *** specialist. They will assist you accordingly.
  
  
  
  
  

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS THE ***** PLACE TO ORDER JUST DONT WASTE UR MONEY THEY ARE STEALING PEOPLE MONEY WOULD NOT REFUND U AND TELL U THEY WILL KEEP 25% OF UR MONEY THEY DONT SPEACK ENGLISH AT ALL MY PART BE SITTING AT THERE WAREHOUSE DONT GIVE THEM U MONEY U WILL NOT GET UR PART ITS A RUN AROUND THE PART NEVER LEFT THE WEARHOUSE WHY SHOULD I PAY A RESTOCK FEE

  Business Response

  Date: 03/26/2024

  Hello, Ms. **** We regret to inform you that we are unable to find any order associated with the provided name, phone number, or email address. To assist you further, could you please provide us with the order number or any additional details related to the order? This will allow us to locate your order accurately and provide you with the assistance you need. Thank you for your cooperation.

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed into a contract for the purchase of a running replacement engine for my 2011 **** Escape Xlt 2.5 liter. The first engine they sent me was locked up and wouldnt turn. I contacted them about the matter and had to send them pictures of the engine and a video showing them that they sent me an engine that didnt run. After receiving the pictures and video, they agreed to send me another replacement engine and pick up the previous one that was locked. This matter took about months before I received the second engine. When that engine arrived, the driver refused to pick up the other engine that was locked up. Now the second engine they sent me was to afford focus in this the valve cover is cracked and the timing valve cover is broke. I also have a video of that in pictures. For accompany like this I wasted time and money with my mechanics when this company should have checked the first engine before it was shipped out to make sure that it ran and furthermore the engine shouldve been checked to make sure there was no defects. No cracks nothing wrong with it because I entered into a contract to do business like this and Ive contacted them to no avail, and when I did get a hold to a gentleman, he was very nasty and this is not the proper way to do business. This is my first time doing business with them and my last . Furthermore, ****************** continues to try to take money from my bank account concerning this matter when I have express this matter to them also. This is a bad company to do business with, and I would not refer them to anybody.

  Business Response

  Date: 03/20/2024

  Hi, Davon. We sincerely apologize for the inconvenience and frustration you have experienced with our company. We understand the importance of providing quality products and ensuring customer satisfaction and hence, investigated your issue and wish to address these matters promptly. Rest assured, we will do our utmost to resolve this situation to your satisfaction. We appreciate your patience and understanding as we work to make things right. We sent you pictures of the replacement engine prior to dispatching it, which were approved by you, and there were no visible damages or breakages observed. The replacement engine was delivered on January 19, 2024, and we confirmed receipt with you via email and phone communication. You acknowledged receiving the engine without any issues or concerns. We never heard from you after the acknowledgment of receiving the replacement engine. However, on March 15, 2024, the financing company informed us of your dissatisfaction with the replacement. Despite our attempts to reach out to resolve the issue, you have declined communication with us. We urge you to engage in dialogue so that we can work together to find a solution. It's important to note that if you seek a refund, we kindly request the return of both the original engine and the replacement engine in their original shipped condition. This will enable us to process the refund accordingly. We are committed to resolving this matter promptly and appreciate your cooperation in facilitating the return process.
  
  

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2,500 to have their garbage engine installed and now have to pay another $2,500. I had 3 different technicians tell me there is no way the engine they sold me only had 40k miles on it. Also it had a timing chain issue from day 1. This is in a ***** traverse which gets the issue around 100k miles. ************ when I asked for the vin number that the engine came out of they refused to provide it. This solidified the theory. I would like to be refunded the $5,000 in labor they cost me by selling me a messed up engine and lying about the milage on it.

  Business Response

  Date: 03/20/2024

  Hi, ******
  I'm sorry to hear about your experience. We take customer satisfaction very seriously and aim to provide high-quality products and services. Please accept our apologies for any inconvenience you've encountered. To address your concerns appropriately, we offered the timing kit as a solution to address the timing chain issue, it would have been resolved had you accepted it. However, your mechanic declined the kit, stating they were unwilling to work on it. The primary reason for the timing issue is the insufficient level of engine oil. We are prepared to proceed with issuing a full refund for the merchandise. However, we do not provide a warranty for labor costs, so we are unable to reimburse you for those expenses.

  
  
  

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Angel

   

   After I submitted my request for a replacement I was told that there was no oil put in it when. It was installed so I had to prove it. Then I was told that you wouldn't do a refund because of the date of the receipt. I have been without a vehicle for months now and paid thousands of dollars to an engine that had more miles on it than I was quoted. The timing chain issue is reported after 100k miles not 40k miles and you guys are still trying to rip us off. This is the absolute worst experience I have had with any company so far and it's unacceptable that you do this to other people. Wasted THOUSANDS of our dollars in labor and still want to charge for shipping. Unacceptable. 

  Business Response

  Date: 03/30/2024

  Hi! It appears that the full refund has been successfully processed by both the financing company and ourselves. We kindly advise you to verify this with our customer service team and reach out to them if you have any further inquiries.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an engine for $2,068 that was supposedly certified and guaranteed. It was from RTS Auto Parts *********************************************************************. I paid over $1,100 to have it installed. From the "get-go" the engine mis-fired and did not pass emissions testing. Look at their website. They guarantee their product and return if defective. *****, who sounds American but is not, stated that we could return any defective merchandise. We are expected to pay for the removal of the faulty engine THAT SHOULD HAVE NEVER BEEN SOLD TO BEGIN WITH at another $1,100. Cams and lifters have been identified as worn parts in need of replacing by our local Dodge dealership. From the reviews I have uncovered (not ****** where it seems apparent they may have hired writers to sing their praises) I suspect we MIGHT get a return label, yet most customers have indicated that RTS will not pay for the shipping. It's just a label. These excuses for human beings sold an engine as stated to me that was "tested and certified." The engine not only put my life in danger, it put the lives of unsuspecting people driving along side me in danger. Those who may have infants, kids, and/or elderly parents in their car with them. What I sadly also suspect is that if we were to be STUPID enough to pay for the engine removal and return it ( to probably NOT get any money refunded), these shysters would turn around and sell it to another individual who like us, believes the best in people doing business with them.

  Business Response

  Date: 03/07/2024

  Hi, *****. We deeply apologise for the distressing experience you've had with our product. Ensuring the quality and reliability of our engines is paramount to us, and it's disheartening to hear that your experience fell short of expectations.
  Please rest assured that we take all customer concerns seriously and are committed to resolving this issue promptly. We will provide you with a return shipping label as per our warranty policy. Additionally, we will conduct a thorough investigation into the engine to understand what went wrong and prevent such incidents in the future.
  As promised, once we receive the engine back, we will promptly issue a refund for the full amount paid. We understand the inconvenience and frustration this situation has caused, and we sincerely apologise for any inconvenience.
  If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your patience and understanding as we work to make this right for you.

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nonworking electronics in the transmission as well as the gears they told me to sell it and they kicked me less than the third of refund and sent me on my way

  Business Response

  Date: 02/12/2024

  Hi, ******. While sensors and electrical components are not covered under warranty, we have processed a goodwill refund of $416.21 for these items. If you encounter any additional issues with the merchandise, please don't hesitate to contact our customer service team. We deeply regret any inconvenience caused.