Reviews

Review Details

• Review fromGayle T

  Date: 06/23/2023

  5 stars
  I was very satisfied with my tour. I felt it was a good value for the cost. I also felt they were very interested in my customer satisfaction during every step of the process.

• Review fromJerald L

  Date: 06/22/2023

  5 stars
  Outstanding tour company, great European trip!We booked an 11 day European trip, starting in *********** and ending in ****** **************. We had an outstanding group of 36 people a great driver for a bus and an excellent tour guide name *********. All the hotels in all the countries we visited were very nice and a minimum four-star hotels and even though not all of them are located in the central part of the city they were still accessible to all the attractions within that city. We started out in ******* ***********, and went on to ****** *******, and then spent three nights in ******** and ****** ******* before heading to ******. I will say overall the food and the meals were very good to excellent and even our weather was perfect. EF as you know doesnt fly the airplanes, but overall we have no major complaints with the flights that we all took to and from Europe. My brother had EF book their flights but the one thing I did was book directly with Delta since I wanted a specific type of seating. EF credited me for the $ they had built into the trip. I also took the for any reason no excuse insurance to cover us. Thank you EF, I will be back for another trip!

• Review fromAllison T

  Date: 06/22/2023

  5 stars
  Ive taken two solo tours so far and would never hesitate to take more. This company is incredible and takes care of everything. All you need to do is show up. The price is right and the tours are incredible, the tour guides in every place are knowledgeable and wonderful. The hotels are very good (4 or 5*) and the optional add on tours are always worth it. The customer service is outstanding from the minute you book the tour to the very end when you get home.

• Review fromMatt N

  Date: 06/22/2023

  5 stars
  Ive taken 2 tours with EF. First was to *******, *********** and ******* and the most recent was ******, ********, **** and ********. Both were amazing and the tour guides were so nice and informative. Skipping the lines at popular attractions is worth it alone. We always stayed in very nice hotels in great locations. I cant recommend them enough and am ready to plan my next vacation with them!

• Review fromPamela J A

  Date: 06/22/2023

  5 stars
  We had a great experience all around! We booked our flights and tour and they really took care of all the details and delivered everything as promised. We got lots of info ahead of time to prepare and it was all very accurate. We didnt have any issues with flight delays or illness. There was one issue with a strike that caused a traffic delay and they went to great lengths to make it up to ** right away. Our tour director was knowledgeable and so helpful. I have referred a few friends to them since we got back and will continue to do so.

• Review fromRebecca C

  Date: 06/22/2023

  5 stars
  Scanning through the comments makes me feel as if people were with a different company. I am just back from an EF trip to **** and ************ and I could not be more pleased with the experience. Accommodations were excellent! Provided meals were excellent! The tour director, ****, was excellent! Everything was smooth and well planned. I spoke with customer service prior to the trip and all of my questions/concerns were answered by a very knowledgeable representative. I am looking at the offers for my next trip with EF now. Great value.

• Review fromJohn M

  Date: 06/22/2023

  5 stars
  My wife and I have been on 4 EF Go Ahead Tours (2 in *****, 1 in ******/******** in *******) and each tour was well planned and orchestrated by EF Go Ahead Tours. The tours and excursions we signed up with were reasonably priced and fully met our expectations. The main tour guides were very personable and knowledgeable and also provided us with their contact information if ever needed. At times we had special local guides who were knowledgeable about the specific areas we were visiting and they very much added value that we would have missed if not for their expertise.Our 5th tour ended up being cancelled due to an Aer Lingus flight being cancelled due to a food truck colliding with the plane after we had boarded. After 3 hours sitting on the plane the pilot advised that the Lufthansa engineers evaluated the plane as potentially dangerous to fly and the flight was cancelled. Unable to obtain another flight we needed to cancel the trip. Several days later we contacted an EF Go Ahead Tours "Customer ******************** Specialist" and explained our situation noting our flight and trip cancellation was not the fault of EF Go Ahead Tours, Aer Lingus or ours and can we get our trip moved to future trip. After several discussions with an amazing "Customer ******************** Specialist" who fully understood our situation we were able to reschedule our tour for 3 months later. It is wonderful knowing that EF Go Ahead Tours has caring employees/personnel that can empathize with their Customers. Looking forward to making 2 annual international tour trips with my wife through EF Go Ahead Tours as we are now both retired.

• Review fromLucy T

  Date: 06/22/2023

  1 star
  Back in February 2023, the flight from ********* to ***** has been cancelled not at our fault and as a result, we had to buy two new tickets costing $3,803.71 (economy) to get to the destination and join the group we were traveling with. Upon return, we have filed a claim and received the total of $1,294.31. We appealed and on 6/10/2023 we have received additional $705.69. We have not given an explanation how the insurance calculated the mount. While purchasing a tour to ***** and ******* we made sure to purchase insurance and be covered from unexpected events. It turned out that for the total losses of $3,803.71 we incurred; we've been compensated only $2,000. Seven ***************** refused to refund the rest, which is $1,803.71 claiming that $1,000 per person is the maximum they can do even though the travel protection benefits states that "..the maximum benefit amount per person is $2,500 for the unused non-refundable portion of the Prepaid expenses for your trip as long as the expenses are supported by proof of purchase and are not reimbursable by any other source." United Airline, Lufthansa, and EF Go Ahead are washing hands from the problem, and *********************** that EF Go Ahead has a contract with do the same. Moving forward, we will have to find a different company to do our travels, but it will never be EF Go Ahead. Their dishonesty is disappointing and I would not recommend this company like I did in a past.
  

  EF Go Ahead Tours

  Date: 10/10/2023

  Thank you for the review. EF Go Ahead does provide a travel insurance option for travelers to purchase so that unexpected travel costs, such as the one that you experienced, could be reimbursed in some form. However, EF Go Ahead is not an insurance provider nor are we the deciders on how a claim is handled. We understand that working with insurance can be frustrating, but we are glad that you had insurance coverage so that compensation of some sort was possible. We also did our best at EF to support you with this claim, however we are very limited in what we are able to do once an insurance company decides how a claim should be reimbursed based off of their policy. Despite the unexpected flight cancellation and costs, we do hope that once you were on tour that you enjoyed the overall touring experience. 

• Review fromChristopher N

  Date: 06/18/2023

  1 star
  This sham tour company pulled a Bait and switch on many levels...... avoid avoid avoid! Never wasting my money on this c*** ************ again ......total fraudsters!
  

  EF Go Ahead Tours

  Date: 10/10/2023

  Thank you for the review. We are sorry to learn that your experience on tour did not meet expectations. We took thorough notes regarding your feedback since we are constantly evaluating our tours to make sure we are creating a better overall customer experience. We do hope that you'll be traveling again soon, even if it is not with EF Go Ahead. 

• Review fromjames h

  Date: 06/09/2023

  1 star
  Did a tour in September to Ireland on which both of us contracted covid. Despite the literature stating, clearly, that all passengers needed to be checked none of ** were, and at least two people were visibly sick from day one. Their "guarantee" apparently only means we can use the credit to attend another tour, and pay more money. I tried to simply transfer my credit to someone else and they said no. I tried to contribute my tour or my credit to an educational facility and they said no. The insurance was useless. Travel, by their discretion was a nightmare (I eventually got my own airline tickets, thus forfeiting my travel credit for their "chicken run" back of the plane ordeal. ) Communication with these people is almost impossible and the people I DO get to talk to are, for the most part, apparently, either shills, or people with ZERO authority. I will ********** my credit expire rather than deal with this company on their terms and at their convenience. . . . . of course, this is what they expect . . . . they win. Not good for seniors, students or anyone else.
  

  EF Go Ahead Tours

  Date: 10/10/2023

  Thank you for leaving a review. At the time you did go on tour, EF did require a travelers to test before joining tour. However, whether they tested properly and were honest was something that we could never fully verify. We are sorry to hear that you did not feel well while on tour. We still do have a policy to give travelers vouchers if their tour is interrupted due to Covid and refund some out of pocket costs during an isolation period, including additional hotel costs and meals. We still do follow the *** recommendation of five isolation days while on tour, but do not require travelers to see a physician, unless they feel it is necessary. Everything you stated regarding the voucher is correct, our vouchers are not transferrable. Insurance is always an option for reimbursement for interrupted time on tour and additional costs due to illness, but will make compensation decisions based on their own policy, which is available for every travelers review before going on tour. You did receive a full voucher from us for your tour, which could cover a completely new tour with any additional upgrades or excursions. We did communicate the various ways that the voucher could be applied and used and are sorry to hear that you didn't feel that the voucher would be useful in the future.