Reviews

Review Details

• Review fromDeanne O

  Date: 03/21/2023

  1 star
  My sister and I wanted to book a trip to ***** with this company. We initially told the woman we wanted a gateway meetup as my sister lived in a different state and we wanted to travel together. She told us no problem at all.. fast forward 3 months after probably ***** times calling the company to find out our flight arrangements and being on hold over and over -finally those flight details were posted just so happens that info came AFTER the final due date to get any refund.. called today and was told there would be an additional charge for us to change the original flights which never included a gateway meetup in the first place! Oh so frustrating! Called my ****** credit card company and disputed the cost!! Wow ****** learned use you ****** credit card. They are getting my money back- all of it!!!
  

  EF Go Ahead Tours

  Date: 10/18/2023

  Thank you for review. We are sorry that expectations were not set better in terms of what same gateway meant. We cannot guarantee that we'll be able to correspond itineraries from different gateways so that long haul flights can match up. We did try our best to provide available options, but those did carry additional costs. We were able to refund most of your trip, per our cancellation policy, the only amount that was up for dispute was the cancellation fee which is issued when every tour is processed. We did offer this cancellation fee to be issued as a voucher so that, if you wanted, you could restart the process of rebooking your trip and booking your flights on your own with your sister. 

• Review fromLarry H

  Date: 03/02/2023

  1 star
  BEWARE!! DO NOT BOOK WITH EF TOURS! They can't be trusted to follow through with what they say. They will promise you good flights and hotels until they get your money and then change it without notifying you. UNTRUSTWORTHY! Stay away unless you want a cheaper, inferior flight and hotel. Bait and switch for services proposed and then offered an inferior option! We felt scammed!
  

  EF Go Ahead Tours

  Date: 10/18/2023

  Thank you for leaving a review. Your flight change that occurred was made by the airline independently. EF Go Ahead cannot control whether a flight change occurs prior to departure, just as we cannot control a flight delay or cancellation. We weren't able to provide the same flight itinerary as before since it was no longer an option, but did try to provide an itinerary that was comparable. Again, decisions made by the airlines can occur and we are sorry to hear that this change was the main reason for your cancellation. We will be implementing a more customer facing flights team to help resolve these issues quicker when changes like this do happen to travelers itineraries. 

• Review fromRonda T

  Date: 01/25/2023

  1 star
  I booked a $6000 tour and purchased the travel insurance which I understood allowed me to get a refund if I canceled for any reason. I had to postpone my trips so I purchased another $400ish insurance plan. Now I have had to cancel but the travel company will not refund my money. I believed the Better Business Bureau when they gave this company an A+. I think that it is time for them to reevaluate that rating.
  

  EF Go Ahead Tours

  Date: 10/19/2023

  Thank you for leaving a review. We do offer a voucher system to cover a cancellation fee allowing you to cancel for any reason. That voucher was issued with your first cancellation so that you could book a future tour, but insurance costs are non-refundable. When you do cancel and want your cancellation fee refunded, you do need to work with insurance. They do have a set policy of what they will cover for a cancellation reason and we do not decide what is covered and what is not. We do refund what we can, minus the cost of insurance and the cancellation fee. We did follow through on what we could on our end to help you with the cancellation process, but we do have a transparent cancellation policy in our Terms and Conditions that anybody, even prior to booking, can review. 

• Review fromB. S.

  Date: 01/21/2023

  1 star
  I have traveled with Goahead tours twice. I just came back from a ***** tour about 2 weeks ago. They are unorganized and customer service is horrible before you leave on your trip Beside being very expensive. They charge premium fees for your flights and offer one option with the worst and unreliable thrifty European airlines It was a nightmare to fly home after the tour. When I complained to customer service support. They said they will try to do better. I am not falling for that a 3rd time
  

  EF Go Ahead Tours

  Date: 04/25/2023

  *****, We so appreciate you taking the time to share this feedback with us and can assure you that your sentiments and comments regarding our flight packages have been relayed to the appropriate teams here at Go Ahead by the team member that you have been in communication with over the past few weeks. Thank you again for your feedback as we value customer evaluations and feedback as the first critical element in determining where we should make changes to itineraries, policies, and on-tour experiences.

  B. S.

  Date: 04/25/2023

  Although I am surprised Go Ahead Tours responded to my concerns on this platform. They refuse to publish it on their website. I have moved on and chose another tour company that has already been great with providing good service especially with accommodation to flights and tour details prior to my upcoming trip I would not recommend Go ahead Tours to anyone as there are many other good Companies providing excellent customer service.

• Review fromLinda N

  Date: 01/15/2023

  1 star
  I booked a trip 3 and a half years ago and this company canceled due to covid they held onto all my money and I did not receive interest it was almost seven grand in 2022 I decided to cancel the trip and was told I didn't need a reason to cancel as I bought travel insurance well the insurance company won't pay me the thousand of dollars they owe me be very careful I'm not done here filing a complaint with the BBB and insurance commissioner I will never ever use this travel company ever again
  

  EF Go Ahead Tours

  Date: 01/18/2023

  Thank you for taking the time to provide your feedback of your experience. Upon reviewing your file I do see that you chose to not get our Any Reason Protection plan and only get the Basic Trip Protection. It shows that the rebooking and cancelation policies were clearly described to you as you informed us you would not be joining the tour past the Tour Finalization date. A member of our team will reach out and see if we can help you get your insurance claim appealed as our cancelation terms and conditions are firm and publicly available at **************************************************.

• Review fromDeserae L

  Date: 12/27/2022

  1 star
  I'm very disappointed in their lack of understanding and customer service. I have a trip to ***** that I am supposed to take tomorrow for ***. I am running across an issue with a name change (which I did not notice until this Friday). When I made the reservation back in April, it was under my maiden name. I since changed it to my married name over the summer. I had issues checking in with Delta due to the name difference. I called Delta to provide whatever docs necessary. They initially seemed like it was an easy fix and would take care ofit... until they noticed that I booked through a Travel Agency . They said the Travel Agency had to take care of it. I called GoAhead tours and they have been giving me the run around , saying that Delta denied the request and I would have to re-book entirely costing me thousands more. I asked what we can do to cancel and just rebook for next year and they said that it would cost $1,000 more per person. That's NOT RIGHT! Sounds to me like they just want to find a way to make more money! I'd be perfectly happy if they just cancelled and pushed me off to next year with no rebooking fee. But NOPE! They refused to. I don't know what I'm going to do or what's going to happen, but all I know is that I'm going to be facing an uphill battle with them.
  

  EF Go Ahead Tours

  Date: 10/18/2023

  Thank you for leaving a review. We understand that TSA documents and name changes can be frustrating. However, we weren't able to change the name on the last leg of the flight, causing inconsistencies with the documentation. We are not responsible for required TSA documents, that needs to be updated by the traveler independently. We did give you three options on how we could proceed including the $1000 rebooking fee, which is standard if a rebooking needs to happen that close to departure since we have already paid for tour components by that point in time. Another option was to go to the airport and work with the airline directly. It seems that option was successful and we are happy that you were able to make tour! 

• Review fromCynthia K

  Date: 12/16/2022

  1 star
  EF Go to H*** took my money waited out 3 weeks for a trip to Im not going anywhere 6 days before the trip. No contact from the company after my every other day calls. ***** doing not going ahead touring anytime at no time trip. Dont do it with EF you wont get to G

• Review fromMelissa M

  Date: 12/11/2022

  1 star
  I used this company because they boast about customer service. I had to call the emergency number on tour and they were no help whatsoever. Then, the airline lost our luggage for five days. As soon as we got home, we all filed with the airline on July 5, 2022 to get our money for items we had to purchase. The airline had put all our claims together since EF GAT booked all to flights. Because of that, Lufthansa is saying we need power of attorney to file claims. I have asked EF GAT multiple times for help and it has been five months and they still havent helped me. I am disappointed and angry. I understand being short staffed after COVID, but this customer service is beyond reproach.
  

  EF Go Ahead Tours

  Date: 10/19/2023

  Thank you for leaving a review. We understand that working with the airlines can be frustrating and with this particular situation there was not much we could do on our end to meet the demands of Lufthansa. We do book flights for customers, but we are subject to the airline policy just as much has any other third party vendor. We did our best to look into options for you and see if it was a possibility to support you with the power of attorney documents, but we unfortunately could not. Though going back and forth between the airline and us was hard, we truly did provide you with the best options that we could at the time and even were able to process a refund for you that typically didn't follow our normal guidelines. We do hope that you'll be traveling again soon, whether that be with EF Go Ahead or not.