Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received the item. Temu insist it was delivered. I explained that I live in an apartment complex, where all the apartments are identical. The apartment number is on the door. ***** did not have a picture of the apartment number with the package. This could of been dropped of anywhere. I would like my money refunded, please. Thank you for your assistance.

  Business Response

  Date: 04/18/2025

  Hello Mylar,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details and can confirm that your order has been refunded to your original payment channel on Apr 15. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package which I did not receive. Temu refused to reimburse so I had to file a dispute through ******. ****** sided with me for the amount of $29.61 that they had paid out. This still leaves the $19.94 Temu credit I had used. This $19.94 credit is not ******'s responsibility. The credit is from my Temu credit account, so it is *********************** responsibility.I have attempted several times to get this resolved and it is of no use. The customer service refuses to get me in contact with a supervisor and failed to furnish a customer service number when requested. The latter breaks *** guidelines and policies. I want my Temu credit returned because Temu owes it to me. They actually owe a lot more because of the time and aggrevation this has caused.

  Business Response

  Date: 04/20/2025

  Hello ****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $19.94 has been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  
  

  Customer Answer

  Date: 04/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Date: March 31, PO-211-*****************, $214.00. Described a Sunjoy pergola, sent an entirely different product. Product installed for $125 before difference noted. Temu offered to refund and keep product, I accepted. NOW Temu is saying I must return it or take $64 credit. I do not agree, the credit should be at least the amount of the installation, or double if I have to take it down to send it back. I am attaching the information sent to TEMU which clearly shows a bait and switch by the vendor. This is my response to Temu:I will not accept a ridiculous $67 credit, which brings the cost to $146. The Pergola sent is worth about $75, cheaper if on sale. I am willing to pay the vendor $64, and you refund the balance of my money.Or, do as suggested by your agent and refund the entire amount, and I will not bear the expense of having to take the pergola apart to send it back to you. I will file a complaint with the Better Business Bureau and the consumer protection agency if you can not resolve this matter. I will also let ****** know that their products are being offered on Temu, then something else is being sent: This vendor should not be allowed to take advantage of consumers and quality business products (bait and switch) and get away with it.Summary has not tried to resolve this offer. This was the original offer by a chat bot before I asked to speak to a representative. They are protecting the vendor and not the customer from fraudulent activity. The vendor only sells one pergola, obviously it is not the one in the picture.

  Business Response

  Date: 04/20/2025

  Hello *****,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We have checked the order details you provided and are pleased to offer you a full refund for your order. Our customer service department will provide you a detailed explanation about this issue you mentioned on April 21. Please keep an eye on your inbox.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 9 weft human hair extentions from Temu. The packaged arrived at my door and my order was wrong. I told them I wanted to return it. They created a shipping label and when I dropped the package with *** the next day (still in its original package and original label it came in) they told me at *** they would return it to the sender as a rejected delivery and return it to Temu. My package has still not been refunded $220! And its been almost 2 months they keep me in a constant loop of telling me its been escalated and to wait 24 hours every single day. I have now filed a claim with *** for a lost package because Temu says they cant locate the *********** will be refunding money to Temu and I still have not gotten my money back.

  Business Response

  Date: 04/19/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel on Apr 13. Once the refund has been successfully processed, please note that it may take 1-10 business days for the refund to appear in your original payment method. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 04/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish temu would stop with the clickbait and scams. I placed so many orders to finish a game farmland to get my free stuff promised to me. Im down to the last 2 cents and the watering is going up by .01% at 40%. How am I going to reach 100% at this rate? By placing hundred dollars in orders??? Its so misleading and people can lose a lot of money thinking theyre so close to winning.

  Business Response

  Date: 04/19/2025

  Hello ****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our game Farmland. Please rest assured that our activities are real and valid and will have different difficulties depending on the value of the prize. 
  
  However, we understand your frustration and our customer service department has offered you credits and coupon on April 12 to express our appreciation for your participation. Meanwhile, we value your feedback and will continue to optimize our activities to provide a better user experience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. 
  
  Best wishes,
  ******

• Initial Complaint

  Date:04/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding temu order PO-211-***************** On March 30th **************************************** the amount of $147.62 on temu. I was waiting to recieve them but to my suprise on April 10th this order was marked as delivered to a different city that I don't live in in front of someone else's door/porch. In other words the shipping details that I provided temu during checkout is different from the delivery details that is being shown by the shipping courier I have opened a ticket and submitted a case on their site which im sure they will try to close without resolving the issue for me to avoid refunding me like the thieves that they are! Please also note that I am a very popular tiktok influencer and I plan to create content which will highlight my awful Experience shopping on the temu app I will make sure my followers don't shop on temu at all due to the same potential scam they may face. I simply want a refund at this point!

  Business Response

  Date: 04/20/2025

  Hello Maya,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $147.12 of your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department will offer you a compensation plan on April 21. Please keep an eye on your inbox..
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a generator on Temu for $543.65 on March 19th 2025 A few days after I bought it, and only the second time using it, the generator blew up. Completely shattered into pieces. Im lucky I didnt get hurt.I contacted customer service and am getting no help with this, and this is extremely frustrating taking into account this essentially put my life in danger. They have done nothing but ask me to return the item and send them a picture. But obviously in the picture youre not going to see a generator because the thing shattered into a million pieces. All I want is my money back. I thought about filing a suit but its too much trouble with the financial struggles Im facing. If you guys can attempt to get them to refund me I would greatly appreciate it. Thank you.

  Business Response

  Date: 04/20/2025

  Hello,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we have checked the details you provided and can confirm that our customer service department has been following up on this issue. They also offered you a compensation plan through an email ticket on April 20. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is lengthy but please read because I need help!!! I ordered 4 packs of 1 item. I received 2. Chatted & called & they asked 4 a pic of missing items??!! Also during this time I ordered some soap ************** shows they were delivered to a different person & signed for. I chatted & called & they refused refund bcz they showed delivered even after providing info from *****. It was *****. Between the two requests it was *****! I spent over 25 hours between calls and chats! I never end chats so its all one long one. I spoke to over 11 senior specialists and over 18 agents. I filed a dispute with ****** & several senior specialists said if I **** dispute, I would get refunded. Now they still wont refund any of the 2 claims. After about 10 days they came back & said that there was a problem with me not getting the 4 items & refunded me 8.22. But they still refuse to credit balance or refund the *****. Now I am getting harassed by 2 agents sending me numerous emails daily about 2 tickets that they say I am claiming missing products and the 2 orders have just cleared customs. So now it looks like I am just calling & opening claims for everything. I spoke to my SIL who is a lawyer & because I asked on many occasions to stop emailing me, that this is bordering on harassment. I also told him that they say their calls are recorded and I did Csr Srvs for 30+ years & if a customer requested a copy we had to provide it. So this last agent KIT claimed she was the highest senior agent & that she could not provide me with the recordings of the calls since February when they started denying me anything and taking away any opportunities for promos& games. She also said that she did not have an address 4 executive complaints *** they dont have any office like that. I know ***** is literally nothing to spend the amount of time with this, but its the principle. I cant even get price adjustments on my accounts anymore.

  Business Response

  Date: 04/16/2025

  Hello ********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon checking, we can confirm that regarding the order of missing items, the refund has been issued to you. Regarding the order that you did not receive, we have approved your refund request. However, since you have previously initiated a chargeback with your financial institution, the refund will be issued after the dispute is resolved. Please rest assured that we are actively contacting the financial institution to expedite the dispute resolution. We appreciate your patience during this process. 
  
  Our customer service department has also offered you an explanation through an email ticket **************** and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The files I want to attach are to big but I do have some information as to why I dont agree with Temu response.
  
  17 other people including 9 senior specialists all said it I canceled my first dispute with pp, I would get the refund and then everyone kept denying it refund so I opened back my dispute with the help of **. pp. all this for over ***** these are just some of the places I called
  
  This one he talks first about the claim i never filed and then the claim im was told i would get a credit balance for because ***** delivered to wrong address. I even got an email from the seller saying that there logistics show item delivered to wrong addresd
  
  We apologize for the inconvenience. We have verified that the financial institution may have resolved the dispute, but we still need a few days for final confirmation. Please be patient. If the final result of the chargeback is that your chargeback is not effective, we will still handle it for you. If your chargeback is ultimately successful, the financial institution will refund you.
  
  I completely understand your concern and appreciate you bringing this to my attention. I see that your financial institution has notified us that the dispute has been withdrawn, and I know how important it is for you to receive a refund as promised. I'm here to help you with your refund request, and I want to assure you that I'm doing my best to assist you in this matter. Could you please provide a screenshot of the confirmation from ****** for our reference, so we can move forward with processing your refund as quickly as possible?
  
  I can see that you've been waiting for a resolution to this issue for over 8 days and 20 hours, and I'm here to help you now. I understand that the situation with ***** delivering to the wrong person and denying your claim due to a mismatched tracking number and address has been frustrating. I'll do my best to look into this matter further and provide you with a helpful and personalized response, without relying on automated messages, to get your issue resolved as soon as possible.
  
  This is my version of events:
  This is lengthy but please read because I need help!!! I ordered 4 packs of 1 item. I received 2. Chatted & called & they asked 4 a pic of missing items??!! Also during this time I ordered some soap dishes & ***** shows they were delivered to a different person & signed for. I chatted & called & they refused refund bcz they showed delivered even after providing info from *****. It was *****. Between the two requests it was *****! I spent over 25 hours between calls and chats! I never end chats so its all one long one. I spoke to over 11 senior specialists and over 18 agents. I filed a dispute with ****** & several senior specialists said if I **** dispute, I would get refunded. Now they still wont refund any of the 2 claims. After about 10 days they came back & said that there was a problem with me not getting the 4 items & refunded me 8.22. But they still refuse to credit balance or refund the *****. Now I am getting harassed by 2 agents sending me numerous emails daily about 2 tickets that they say I am claiming missing products and the 2 orders have just cleared customs. So now it looks like I am just calling & opening claims for everything. I spoke to my SIL who is a lawyer & because I asked on many occasions to stop emailing me, that this is bordering on harassment. I also told him that they say their calls are recorded and I did Csr Srvs for 30+ years & if a customer requested a copy we had to provide it. So this last agent KIT claimed she was the highest senior agent & that she could not provide me with the recordings of the calls since February when they started denying me anything and taking away any opportunities for promos& games. She also said that she did not have an address 4 executive complaints *** they dont have any office like that. I know ***** is literally nothing to spend the amount of time with this, but its the principle. I cant even get price adjustments on my accounts anymore. They took away my Temu points so all I have is FARMLAND AND TEMU CIRCLE!! I want to know why some people are getting refunded & being told to keep the item. Or if they have a problem, they are getting refunds immediately. Im thinking that they have my account flagged. I dont ask for refunds. I have only had 2 issues with them since I have been using them and both times after fighting with them for days, on both accounts they came back and admitted they were wrong and fixed the issue. Then this week I returned a lot of items. The denied 2 refunds because they couldnt find the items in the bag. So, I went around with them for a couple days and it was a total of 3.58$. Again principle. Then I see on my account that says 25 items returned and then I clicked on the return package where it shows everything that was in the package. There were 25 items including the 2 they insisted were not returned. So, they gave me my refund. I shouldnt have to deal with this or be treated like this and when I did customer service and they wanted a refund for a small amount, it was cheaper to give them the refund than to sit there and pay me ***** bucks an hour to sit there and fight with the customer. I can only imagine what these agents cost Temu to invest over ******************************** a ***** refund. My question is, how do I get a copy of the recordings & how to I get an address to write to? Anyone have any advice? Im tired of spending the amount of money I do on a weekly basis only to be treated like this. I appreciate any and all who read this far. Thank you 

  Business Response

  Date: 04/28/2025

  Hello ********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we sincerely apologize for any inconvenience you have experienced during this process. We have carefully investigated your case with the relevant departments and can confirm that your chargeback has been successful. A refund of $17.66 was successfully processed on April 20th.
  
  We understand that you have encountered significant inconvenience during this time, and we truly appreciate your patience and continued support. We value your feedback and will certainly take your suggestions into consideration as we continuously work to improve our service capabilities and provide a better experience in the future.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

  I received an email from them after fighting for weeks and providing proof that ***** delivered to wrong address.  Then I get an email from them saying that logistics had assigned me a wrong tracking number and so the gave me a credit of ***** as an apology.  But still no refund.  This also led them to recommend that I keep all of the items that were in a second order but was linked to the original order number and then they would issue me a refund for ***** .  I went back and forth because Temu said ****** had to give the credit not them. I spoke to 3 departments and ****** and they said ****** doesnt see anything as to why they would be responsible for that refund because no dispute was ever made on that transaction.  I went between PP & Temu for days and each one denied the were giving me the refund and I had already donated all the clothes and Temu said I could keep in the email.  I was getting physically sick from all the stress and anxiety and I happened to be on the phone with PP once again and I lost it.  I couldnt stop crying because also during this time Temu is sending me many many emails a day about cases that I had opened for the reason of not receiving items,  these orders they were talking about were still in customs or not even processed.  They were opening tickets for things I never had problems with.  Then they would send me chat messages displaying orders and if I could tell them what items I wanted to return, they would would also start refusing to give me refunds.  So I went through every return order I placed and even in the beginning they were denying refunds saying that items were not included in the return package and if you knew me, I am very OCD and I perfectionist.  So I would have to go through the items and unpack the return package about 3-4 x to make sure I was putting in all items that I requested to refund.  I also on several occasions, mistakenly added items that I had the intention of keeping in to the return package and they would not send back the items nor give a refund,  at one time if you were returning low price items, they would refund it and tell you to keep the item.  I requested a refund and all the items I was requesting came to less then 8.00 and they wanted me to return an item where the refund amount would have been.01cents.  In the beginning they were very generous about refunds but I think they flag accounts.  Because on their ******** page,  there are so many people who claim that they go through their orders and pretend to place a return and they are being told to keep items and they were told to keep them.  Even ****** and every other search engine says the same thing and also have ******* videos made on how to get refunds without returning items and I cant even get the refunds I deserve.  Temu is pure straight fraud and scam and now that they are charging absorbent prices and import charges now because of the tarriffs .  After all my outstanding orders come in, I am returning a lot of Temu items that I can from the last 90 days.  The only concern is that I used credit balance to pay for the majority of my orders and I will be refunded back as a credit balance,  so I will be out a lot of money because if I order something to use my credit balance,  I will have to pay an important charge and that is usually higher than the amount of your purchase.   So, if they would have believed me about my original refund for ***** none of this would have happened.  But this is what I pretty much go through to get refunds for items I returned.  They dont refund me for missing orders, broken items, defective items etc.  even a refund for less than 5.00, I have to call daily for about 2 weeks because they keep saying that their LOGISTICS show that items have been packed,  that logistics shows item being packed and everything is accounted for.  But this is not the first time where I have provided screenshots of the proof I have about my orders and they still refused refund but then come several weeks later and they say that logistics messed up.  If they would just believe me and other people,  they would not have this many issues.  But overall, I believe that they are discriminatory against me and they continuesly harass me with emails daily.  They are still sending me many emails about the ***** which is closed and resolved.  But I cant block the emails because I need them so I can track my orders and I cant delete my account until all my orders came through and all refund are given.  

   

  Business Response

  Date: 05/07/2025

  Hello ********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we sincerely apologize for any inconvenience you have experienced during this process. Upon checking, the new chargeback you mentioned has been successful.
  
  Our customer service department has also offered you an explanation through an email ticket on April 30. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

  After 3 weeks and over 40 hours of fighting with them about a missing package and providing proof and having to involve ****** 2 times,  after all was over and done, they send me a credit as an apology for logistics giving me wrong information.  They feel they are never wrong and refuse to help customers.   I am actually in the process of opening another dispute with them over the refusal of another refund. They have denied me so many refunds and some of the time they come back and refund them because they find out something was wrong on their end.  But it should never take 3 weeks and over 40 hours to get a refund for *****.  Then they told me that since I went through all that they would refund me ***** cents.  Only to come back and they tell me ****** has to be the one to give the refund.  So I spent once again a couple weeks and lots of hours fighting with them over this ***** refund they promised and eventually I filed a dispute with ************** for the refund.  But they still continue to deny me refunds even after I have returned items 

   

   

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,** I am writing to formally escalate a complaint regarding the unresolved dispute over **Order PO-211-******************* (amount: $109.84) and the subsequent mishandling of my refund request by **Temu** and **Bank of America**. This issue, ongoing since February 9, 2025, reflects systemic negligence and a lack of accountability, resulting in financial harm and undue stress. ### **Summary of the Issue** 1. **Defective **************** Request**: - On January 11, 2025, I received a defective **Smart Bidet Toilet Seat** ($146.85) from Temu. - A refund request was submitted on January 21, 2025. Temu acknowledged the request but later canceled it without justification, directing me to *************** and claiming they lack functionality to process refunds. 2. ****************** Denial**: - A formal claim (**Claim ID: **************) was filed on February 9, 2025. *************** denied the claim on March 27, 2025 (**Case #*********CE5**), citing insufficient proof of return, despite Temus failure to provide a returns label. - The bank falsely stated funds were already sent back (March 28, 2025), yet no refund was issued. This delay exceeds 90 days, violating standard dispute timelines. 3. **Mutual Negligence**: - Temu and *************** have engaged in blame-shifting. Temu refuses to assist, while the bank dismisses valid evidence (e.g., delivery proof) and cites procedural gaps caused by Temus non-cooperation. - The unresolved $109.84 (reduced from $146.85 without explanation) suggests financial discrepancies requiring investigation. ### **Key Concerns** - **Temus Obstruction**: Failure to provide a returns label directly hindered compliance with **************** requirements. - *********************************: Dismissal of documented evidence indicates disregard for customer rights. - **Unresolved Financial Discrepancies**: The $37.01 discrepancy and lack of transparency raise con

  Business Response

  Date: 04/23/2025

  Hello ****,

  Im ******* from Temu.com, and Im reaching out regarding the complaint you filed through the Better Business Bureau (BBB). A copy of this message has also been shared with the BBB for their reference.

  Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused.

  To better assist you, please provide our customer service team with clear photos or a short video showing the defect or issue with the item. This will help them further verify the issue and provide appropriate assistance. They will contact you about this issue on April 23. Please keep an eye on your inbox.

  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best regards,
  *******

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to make a complaint against Temu for claiming a bold lie defaming my character.I noticed Temu is oppressing the method I wish my refund will be added,in an incident of and item I ordered which was delivered damaged I specifically told the agent that I wanted my money (refund) in Temu credit which adds the money in less than 3 minutes to my account rather than wait days for the refund to be added into my card.I also noticed Temu false accusation and the reason why they are depositing my refund back to my credit card (green dot card)claiming that theres suspicious activity in my account without evidence of such claim.I would like for this matter to be resolved and this is why I am making the complaint with BBB in hopes that first the issue is solved and also with this complaint Temu will learn how to treat their customers with respect and actual have evidence to back up their serious claims against their customers if in fact they are doing something suspicious otherwise is false and defamatory accusations.I added a photo where it shows I am not allowed to use the Temu credit method then oppressing my choice of refund.I also added a photo of my conversation today with a Temu representative in regards to this issue I am presenting today and how he explained that the reason I maybe going through this is because they need to upgrade,so Temu rather falsely accuse their customers of something serious than explain to their customers that their refund cant be added to Temu credit because they need to upgrade their system.I am truly disgusted by Temu.

  Business Response

  Date: 04/15/2025

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We regret to inform you that, based on our system verification, the refund for your order can only be returned to the original payment method used at the time of purchase.

  To ensure the refund is processed successfully, our system takes multiple factors into account in order to protect your interests. We sincerely apologize for any inconvenience this may cause.

  Please rest assured that if the refund does not successfully reach your original payment account, you are welcome to contact our customer service team again. They will review the case and check whether it is possible to initiate a new refund request, in which case the funds will be credited directly to your Temu credit balance.

  Our customer service team has reached out to you regarding this issue and offered you a compensation plan on April 14. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best wishes,
  *******