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Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Complaints Summary

    • 5,077 total complaints in the last 3 years.
    • 2,130 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order#PO-037-03615733663272881 The item 1pc Luxe Metal Kitchen Drawer Organizer, Multi-Purpose Storage Rack for Coffee Maker, Tea, Spices, Cosmetics - Non-Food Contact, Drawer Stylewas left outside of my apartment building. The delivery man is supposed to deliver packages to the apartment units. They cannot just leave it outside of the big *********** package was no where to be found. I checked the deliver proof pictures and they just left it on the street.I order many packages from Temu and all have been safely delivered and none have been lost.This is the first time they lost my package and are not giving me a refund. Refund my money

      Business Response

      Date: 05/19/2025

      Hello Murat,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on May 18. Our customer service department has also offered you an explanation through an email ticket on May 18. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      ******

      Customer Answer

      Date: 05/19/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Murat Mo

    • Initial Complaint

      Date:05/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Temu is refusing to provide a refund per their policy. Temu also refuses to provide any way of contacting them. Temu has made it only possible to "chat" with a bot. "Chat" is a grosse exaggeration as Temu's chat bot requires that a person picks from only a limited number of responses. Requesting to speak with a Temu employee is completely ignored and the bot responds with a message that Temu has implemented to manipulate people into thinking they will help. Temu has no intention to help or provide assistance. Temu's goal is to manipulate people into buying from them and refusing to abide by their own policy's they brag and advertise about.From the attached you can see all but the one item is greyed out, 5emu is preventing a refund. Now the order on Temu shows a huge discount but I was charged about the full amount.

      Business Response

      Date: 05/16/2025

      Hello *******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have verified that a refund has been processed for this order. Additionally, we noted that there were free gifts included in this order. As per our policy, free gifts are non-refundable. However, our customer service department has emailed you on May 16 and proposed a special resolution to compensate you for the inconvenience. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:05/10/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order April 27 th 2015 a 3 k*** tub shower replacement kit, after arrived found out kit is not universal interchangeable that vital information missing. Sizes styles of hardware not on ad. Customers think universal interchangeable. Brand said 212 main on ad, the brand was actually danco. Shipper on ad was 212 main, shipper was actually ******************* List reality company as owner. Given runaround,premade messages, fraud false advertising,don't listen. Dont care, rude. **************** representative in chat only make tickets. Tickets send you to other tickets.

      Business Response

      Date: 05/20/2025

      Hello ******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback. We apologize for any inconvenience this may have caused.

      Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:05/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for this order on the 3 of May and it still have not been shipped they are saying we connected the shipping company but still have not been mailed there is no tracking number couse it has not been mailed

      Business Response

      Date: 05/16/2025

      Hello *****,

      I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon checking, all the orders you placed on May 3rd have been delivered, with the exception of the pre-sale item order. Also, the pre-sale item has now been shipped as of May 15th. Thank you for your patience.

      You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************). 

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *****

    • Initial Complaint

      Date:05/10/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This pretty simple, yet Temu can't seem to fix the issue. I placed an order for three resin Boards at $22.16 dollars each. Yesterday *** stated it was delivered. It was not! What I got was a whale tale board with the words "My Love" on it. Not the Order I placed. Pictured. You can clearly see that in the picture, the tracking number of the package. They are making it extremely difficult to get what I ordered. This is also not the first time this has happened. It is getting OLD!

      Business Response

      Date: 05/17/2025

      Hello *****,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $71.13 has been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:05/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The complaint is for order PO-211-***************** I ordered an eyelash applicator tool from temu on May 4th for the amount of $6.22 it was marked as delivered on May 8th. Upon viewing the tracking I saw that it had been delivered to a completely different City. I immediately applied for a refund! not too long after I applied for a refund the seller denied the refund claiming that "I signed for the package, and that the official website also showed it had been signed for" which is not true and is a lie! The official **** website shows that it was delivered to a mailbox in ********* it says nothing about the parcel being signed for. Second of all I never but Elk River as the city for my address during checkout. Both Temu and the seller are aware of this information and are purposely making things complicated and difficult for me to avoid giving me a refund! I want my money back!

      Business Response

      Date: 05/20/2025

      Hello ******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the item has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:05/09/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** LOGISTICS STATES THEY DROPPED MY PACKAGE AT THAT LOCATION AT 1:02 - 1:04 pm. That is the apartment complex next to my house. I ordered from Temu and *** said they delivered to this apartment pictures above, within 7 minutes I went to retrieve my package and it was not there, the only packages there were the same ones in the picture which means they snapped a picture of the wrong address with packages in front but never deliverer mines. I dont see it on the picture nor did I see it at the apartment 1-5 door, I seen the same pictures in the photo. This company is keeping people stuff and saying they delivered it. Please help me get my merchandise. Temu should not be held accountable for *** LOGISTIX STEALING WORKERS. I really wanted my stuff. These people wont even reach back out after I sent an email becuase you cant call them and if they try and say they sent it to **** they are lying it went to ******************** which has no number then supposedly delivered to me.. THESE SCAMMERS AND THIEVES NEED TO STOP. I work hard for my money and never had an issue with Temu stuff before and *** IS A RIP OFF CONNING SCAM ARTIST COMPANY!! PLEASE HELP ME I WILL BE CALLING MSNBC AND THE ********** BECAUSE THESE PEOPLE ARE THEIVES

      Business Response

      Date: 05/19/2025

      Hello *****,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel on April 24. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. Thank you for your understanding and patience.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a return on TEMU and they provided me with the return shipping label, I got all 5 of the items and put them in their original packaging and I placed their label, days pass, and they are saying they didnt receive the items when I clearly have proof that they did, they refused my refund request multiple times even though Im in the right! Please help me, in one picture on the bottom the seller put its not their address, but how is it my fault when Temu was the one who provided the address they should of have corrected it in their system!

      Business Response

      Date: 05/17/2025

      Hello *******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused.

      We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel and credit balance. $26.65 has been refunded to your original payment channel and $0.77 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:05/09/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Temu promoted a "Calendar1000" event promising over $1500 in free gifts, including daily "free" items and a grand prize. After spending $35.67 to qualify, I discovered hidden requirements: daily gifts require $15$20 purchases and the ultimate prize requires a $35+ order, none of which was disclosed in the event rules. Several rewards expired before I could claim them due to this. I request these gifts be honored or credited and the promotion made transparent for others.

      Business Response

      Date: 05/18/2025

      Hello *******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We have carefully investigated your case with the relevant department and can confirm that our customer service department has offered you a compensation plan on May 12 and the Temu credit has been issued to you on May 13. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your patience.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further explanation about this event, please message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 05/18/2025

      I accept the $63.80 credit as resolution for the missed rewards. However, I want to stress that the larger issue is the repeated pattern of hidden conditions within promotional events. I sincerely hope Temu will revise future campaigns to clearly disclose all purchase requirements up front to prevent this from happening to others.

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Production is defective a laptop.

      Business Response

      Date: 05/16/2025

      Hello ******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience that this may have caused. 

      If you are not satisfied with the laptop you received in your order, you may apply for a refund within 90 days of purchase. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

      The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    Temu.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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