Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a issue with Temu I order a bed frame from them and havent received it and not only that thats not my apartment I been requesting for a refund since February nobody seems to get no help I even had the bank which is after pay experience the lies that they have been telling me about a charge back

  Business Response

  Date: 05/20/2025

  Hello Protaja,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. According to our latest internal information, we have urged the financial institution to process your chargeback as soon as possible. Thank you for your patience during this time.
  
  Our customer service department also offered you an explanation regarding this matter through an email ticket on May 18, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund for Order PO-211-***************** that was Shipped: using tracking No. 1ZE366C39001695859 Temu confirmed receiving the items on May 2. They were returned, shipped back to Temu, using the wrong return shipping label.The wrong shipping label was attached to the return package by mistake. The contents on the package were delivered to the warehouse. Temu has acknowledged as much For tracking number 1ZE366C39001695859, the warehouse was expected to receive five items, but only four were received, leading to an excess of four items, with no blacklisted items.I am requesting a refund for Order PO-211-***************** .Temu confirmed receiving the package on May 2, but it was shipped using the wrong shipping label. The wrong shipping label, tracking 1ZE366C39001695859 used to return the package for order PO-211-***************** was attached to the return package by mistake. It is very clear what happened. Requesting a REFUND

  Business Response

  Date: 05/21/2025

  Hello Jp,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on May 21. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two times I have had order issues that Temu had refused to process respectfully. On the first they refused to process me a full refund. Todays complaint involving and order that was not fulfilled properly. And now refusing to process in a timely manner with bureaucratic delays. It is time to hold them accountable or ban them from doing business within the country of the ************************ ????

  Business Response

  Date: 05/20/2025

  Hello ******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Regarding the order you mentioned, we have reviewed the details and confirmed that the item you purchased was a two-piece set, not a six-piece set. However, understanding your frustration and as a token of our appreciation for your continued support, we have offered a refund solution for this order. 
  
  Our customer service department has also offered you an explanation through an email ticket on May 19. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your understanding. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed orders with Temu in the past without issues. However, randomly my account was blocked from making orders stating "unusual" activity when there are non. I used a virtual payment method, similar to ***** and ****** pay and they are requesting documentation I own the card. I upload the details from the virtual payment and they declined it, saying I must submit a bank statement or a picture of a physical card. That is not how ***** and ****** pay work. They are intentionally blocking me in ordering without stating exactly why. All activity I authorized and I have 2FA on the account.

  Business Response

  Date: 05/19/2025

  Hello Farah,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon review, we noticed that the information you previously uploaded did not pass our verification process. We want to assure you that these strict payment procedures are in place to protect the security of your funds.
  
  We also see that you have since cancelled this order, and we sincerely regret any inconvenience this has caused. As a gesture of goodwill, we have provided Temu credit as compensation. Thank you for your understanding.
  
  Our customer service department has also offered you an explanation through an email ticket on May 15. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  While it is incorrect that I uploaded verification documentation, as their online form is not working, as is my complaint. I have reviewed and acknowledge the response submitted by the business in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I appreciate Temu's willingness to accept feedback.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had 3 packages that were stolen off my doorstep. I have informed Temu of this issue the day that it happened and I have provided them with a police case number and the phone number for them to contact for them to get the video footage that they require. But they have refused to use the information I have given and now they are telling me that since it's been past **************************************************************** credit my Temu account for the amount that the items cost me. The total I have requested is for the amount that the items are worth before discount. I believe since they have failed to do their job they should credit my Temu account for the full price of the items as most of them they no longer have in stock or they have been discontinued. Feel free to contact me if you need more info. Thank you! Have a great day!

  Business Response

  Date: 05/18/2025

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been refunded to you. 
  
  Our customer service department has also offered you an explanation through an email ticket on May 14. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:05/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Complaint Against Temu I was participating in Temus $100 cash reward promotion and had completed 98.4% of the requirements with over $160 of items in my cart. Suddenly, the reward vanished and my cart was emptied. **************** repeatedly redirected me to the wrong promotion and failed to resolve the issue.I requested either the remaining coins to complete the promo or cancellation of my orders. Instead, I was met with stalling and refusal. This feels deceptive and misleading. I believe the promotion was a bait-and-switch and want the BBB to investigate Temus handling of customer rewards and complaints.

  Business Response

  Date: 05/19/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department also offered you an explanation regarding this matter through an email ticket on May 18, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Cameron

   

   

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's all detailed in the attached documents. in short: ********** is selling guitars on Temu, but is accepting money from multiple people, for the same time, for the same item...there was only one. The guitar was posted, and they took my money. a few days later i checked on the status and it showed the item prepared...shipping was the last step. they the seller sent me a message stating that it was sold to someone else, and attempted to push a lesser valued... quality...guitar off on me. At this point he has my money, which gives him a unfair advantage. ********** refused to refund my money, and directed me to Temu.Temu refused to refund my money...they had no justification for keeping it...and forced me to cancel the order. However, canceling the order covers up the crime in future audits; so nobody knows how often this happens. Temu had no justification to hold my funds, and is complicit in the wire fraud; ********** is accepting funds from multiple people for the same item. When you cancel, none of the reasons provided are accurate...none of them state that its canceled because the seller sold the item you purchased to someone else. This was not something where there were multiples...it was 1 item.

  Business Response

  Date: 05/18/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded. Our customer service department will offer you a compensation plan on May 18. Please keep an eye on your inbox.
  
  In addition, our customer service team is looking into the issue with the merchant to thoroughly investigate this matter and to help prevent similar situations in the future.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 FITTED hats and when they arrived they were not as described they were SNAPBACK hats so I contacted Temu customer service which is anything but, and after several attempts to have my issue resolved I just returned the hats I ordered for a refund, as usual Temu warehouse received the package and refused to refund me my money claiming the items were not received, so I was prepared this time since they tried this before, I took photos of the hats and the packing process including myself at the *** store dropping them off when they saw the evidence all of the sudden they refund 1 of the hats (suspicious right). So I have been frighting for weeks to receive the refund on the other 2 hats I RETURNED all they keep claiming is that the items were not received (but they refunded 1) of the items not received I just need my refund on the 2 remaining items so I can be done with this please.

  Business Response

  Date: 05/20/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******
  

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally raise a complaint regarding my recent order (Order No. PO-210-*****************), which has not been delivered to me despite being marked as delivered.According to the tracking details, the item was allegedly left on a front porch of a communal areaa location I neither authorized nor consider secure. I did not request for the parcel to be left in any unsafe or communal location. As expected, the parcel is now missing and cannot be located. I have attached an image of my property to assist as where they have left it anyone can pick this up. I have already reported this matter to Evri, who confirmed that Temu is responsible for refunding the customer and may then pursue a claim with them if needed. However, your customer service team has so far refused to process a refund, which is completely unacceptable and falls short of basic consumer protection standards.I am extremely disappointed by the lack of accountability and poor handling of this issue. I am requesting an immediate full refund for this undelivered item.If this matter is not resolved promptly, I will be forced to escalate my complaint further and may consider contacting my bank to initiate a chargeback, as well as reporting this issue to consumer protection bodies.I expect to hear back within 48 hours with confirmation of my refund.Kind regards Sundaes

  Business Response

  Date: 05/18/2025

  Hello Sundaes,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 05/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Sundaes Alam

• Initial Complaint

  Date:05/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For PO-211-***************** I ordered cast iron handrails for outside stairs. The seller sent a fake letter via **** that weighed less than a pound when the real product should have weighed more than 15 pounds since its made of cast iron! When confronted, they told me I need to send letter back and then they would refund me the shipping and cost of product which I never believed. The **** tracking seller used is ********************** to prove delivery but it was a letter not an item. Please investigate seller for fraud since weight of **** can be verified. They did not send the product at all.

  Business Response

  Date: 05/18/2025

  Hello *********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******