Online Shopping
Temu.comThis business is NOT BBB Accredited.
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Important information
- Customer Complaint:
BBB with the use of artificial intelligence, analyzed the complaints on 10/23/2025
BBB shared the findings and recommendations with Temu
The findings appeared to show:
Product Quality Issues: A significant portion of the complaints revolves around product quality, with
customers frequently reporting items that did not meet expectations regarding durability or appearance.
Shipping Delays: Complaints related to delayed shipping and non-receipt of orders are prevalent,
indicating possible logistical challenges or miscommunication between order placement and fulfillment.
Customer Service: Many customers reported dissatisfaction with the customer service experience,
mentioning difficulties in reaching support, long response times, and unresolved issues.
Return and Refund Processes: Issues with returns and refund processes were frequently cited, with
customers experiencing lengthy processing times and confusion about return policies.
Website Usability: Customers occasionally reported challenges with navigating the online platform,
including difficulties in searching for products or completing transactions.Temu on 11/5/2025 responded to BBB with:
1. Product Quality Issues:
At Temu, we employ a comprehensive approach to quality control on our platform that aligns with the
requirements of the markets we operate in.
· Seller Onboarding: The process begins with the onboarding of sellers, where they are required to
submit the necessary documentation. Additionally, they sign agreements affirming their commitment to
product safety and adherence to regulations relevant to their intended markets. Temu supports this
process by providing guidance and resources on compliance requirements for various markets.
· Product Oversight: Random spot checks are conducted to verify that the physical products match their
descriptions and adhere to relevant standards. This includes checking packaging, labels, and safety
markings. If any products are suspected of potential non-compliance, Temu takes swift action, which may
involve suspending the listing, requesting additional documentation, or removing the product altogether.
· Ongoing Monitoring: Temu closely monitors customer feedback to identify potential issues with
products. When concerns arise, we take prompt action to investigate and, if necessary, remove any
products suspected of being non-compliant.
· Collaboration with Authorities: Temu actively collaborates with consumer groups and regulatory
authorities to address inquiries and facilitate product takedowns or recalls when required.
· Accountability Measures: We continually guide sellers on the need for strict product safety
compliance, ensuring they are fully aware of their responsibilities. Violations can lead to warnings, product
delisting.
We will continue to consistently and rigorously uphold these measures and standards, remaining fully
committed to ensuring customer satisfaction.
2. Shipping Delays
Timely delivery is a core part of the customer experience, and Temu is committed to ongoing
improvement in this area. Since late 2024, we have expanded our U.S.-based seller, enabling a growing
number of orders to be fulfilled domestically. This shift helps improve delivery speeds and better align with
customer expectations.
Temu works with experienced third-party logistics partners to handle the shipping and delivery of
customer orders. Customers can track their order status and estimated delivery dates directly through the
Temu app or Temu.com. Estimated delivery time and shipping costs are clearly displayed at checkout and
on the order confirmation page.
While the majority of orders are delivered on time, external factors, such as severe weather or
carrier-related disruptions, can occasionally lead to delays. We actively monitor these situations and
coordinate with our logistics partners to minimize impact.
We also proactively plan with our partners to ensure stable operations during peak periods such as
holidays. Customer feedback plays a key role in shaping our logistics strategy, and we remain committed
to refining the end-to-end delivery experience in response to user needs.
3. Customer Service – Current Capacity & Third-Party Recognition
Temu offers U.S. customers multi-channel support, including a self-service Support Center, virtual
assistant, live chat, hotline, and email. In particular, Temu maintains a 7-day × 24-hour live-chat support
channel. Most customers can reach a live agent within 30 seconds via the hotline, or within 1 minute
through online chat. For issues requiring additional follow-up or verification, Temu typically responds
within 8 hours and, in most cases, no later than 24 hours.
Temu will continue to invest in our customer service team to enhance its capacity and responsiveness,
ensuring that we deliver efficient and satisfactory solutions. We’re committed to addressing every
customer’s inquiry and feedback in a timely, fair, and friendly manner.
4. Return and Refund Processes
At Temu, we strive to provide a reliable and user-friendly shopping experience by connecting consumers
with a broad network of independent third-party sellers. While Temu does not manufacture or own the
products sold on the platform, we work closely with sellers to help ensure that product listings meet
applicable standards and that customers receive support when issues arise.
In the event a product is damaged or does not meet expectations, customers may contact Temu directly.
We will assist in coordinating a resolution between the customer and the seller, in accordance with our
platform policies and applicable consumer protection guidelines.
Below are the return and refund processes applicable to customers in the U.S. market.
Simple Return Process: Temu provides a simple and convenient return process for customers. The
following is an example of how the return process works. To request a refund, customers can log in to the
Temu app or Temu.com through their account, open the ‘Your Orders’ page, and click ‘Return/Refund.’ If a
return is needed, customers can select their preferred return and refund options. After submitting a
request, Temu provides a return label to ship the items back. Customers should place all returnable items
in one package, include the original barcodes, attach the provided return label, and ship the package from
the nearest USPS or UPS location. Refund status can be tracked via the order details page or through
Temu’s SMS, email, or push notifications.
Free First Return Policy: Return shipping is free on the customer's first return of one or multiple
returnable items for EVERY order within 90 days for most items from the date of purchase, with some
exceptions. Pickup return method may charge for an additional fee. Pickup return method may charge an
additional fee in limited scenarios.
Through these measures, Temu is committed to providing a transparent, efficient, and reliable return and
refund process, ensuring that customers can shop with confidence and ease. We greatly appreciate BBB
for highlighting potential issues, and we will continuously collect customer feedback to further optimize the
returns and refund experience.
5. Website Usability
We understand that a seamless online experience is critical to customer satisfaction, and we take all
usability feedback seriously. Temu’s technical and customer service teams work closely together to
promptly investigate and resolve reported issues. Temu is dedicated to providing a smooth, reliable, and
user-friendly experience for all users, whether on Temu.com or through the Temu app.
Temu sincerely appreciates the BBB’s continued communication and constructive feedback. We remain
fully committed to continuously improving every aspect of our service—from product quality and shipping
to customer support and post-purchase processes—while maintaining transparency, accountability, and a
customer-focused approach throughout our growth. We value the opportunity to address these matters
and will continue to take proactive steps to ensure a reliable, safe, and satisfying experience for all
customers.
Complaints
This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,505 total complaints in the last 3 years.
- 2,235 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/31/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Th items were purchased on October 30 as Christmas gifts. We didnt use them until January on a ski trip. When I realized they didnt work I attempted the return on the website but was unable to do it. I also attempted to several times and when I finally got through it was January 29. This was still within the 90 day window for returns. I was told by the representative that he couldnt do the ref but had to escalate it. The response to escalation was that it was outside the 90 day limit. It was clearly not. I called back and got the same response. This company is a scam.Business Response
Date: 02/08/2023
Hello ******,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I have checked with our customer service team and confirm that the two items have been refunded to your original payment card. Please allow **** business days for refunds to appear back to your original payment method. Timing varies depending on your financial institution and can take up to 30 days. If you need anything else or have any other questions, I'm here to help. You can reach me at ************************************ Thank you for supporting Temu!
Best,
CandyInitial Complaint
Date:01/30/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Nov. 21, 2022 someone used our card to for 13 separate transactions totaling $372.63. I contacted our bank and the company TEMU. I notified them of the charges and they asked the last 4 numbers of the card used. I gave them the information and they agreed it was fraud and said they canceled the orders and refunded the charges. Nothing was ever refunded and I contacted them several times after that. The customer service agents were extremely unprofessional and rude.Business Response
Date: 02/07/2023
Hello ********,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have investigated internally and confirm that 12 out of the 13 transactions you mentioned have been refunded to your original payment card. Please allow **** business days for refunds to appear back to your original payment method. Timing varies depending on your financial institution and can take up to 30 days.
As for the remaining 1 transaction, we understand the charge is being disputed and we cannot issue refunds to you as a result. If you proceed with disputing the charge, the chargeback is processed by the financial institution or payment processor, and you may check with them for the timeline. Alternatively, if you would like to get a refund from us, you can notify the financial institution to cancel the dispute and reach out to us for a refund afterwards. If you need anything else or have any other questions, I'm here to help. You can reach me at ************************************ Thank you for supporting Temu!
Best,
CandyInitial Complaint
Date:01/30/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dont know why my order was put on hold, and then I was asked to upload a billing statement. My order number is PO-211-*****************. They are discriminating against Americans. You asked me to upload a billing statement, at least give me a clear template Well, the template you gave is very vague. The template you gave should let me clearly see how I should fill it out, so as to prevent discrimination! ! ! ! ! ! ! ! ! ! ! ! !Business Response
Date: 02/07/2023
Hello ******,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have investigated internally and found the unusual user behaviors on your account. To protect you and your financial information, our system temporarily froze the account. We suggest that you try placing future orders with PayPal. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you need anything else or have any other questions. You can reach me at ************************************ Thank you for supporting Temu!
Best,
CandyInitial Complaint
Date:01/29/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 7 items on the Temu website for Christmas gifts. Included in those gifts, were a set of car seat warmers that I purchased for my daughters car since her heat went out.As she started using them, she told me how happy she was with them and how warm they keep her car while shes driving, so she was very pleased initially. I received a call from her this morning, letting me know that the car port has melted. Apparently, her seats were not heating up as they normally do and she pulled out the charging port to make sure that it was seated properly, and the port itself was melted. I chatted with a Temu representative about 10 minutes ago and explained the situation. I was informed that I would need to go through the steps to receive a refund. I responded that I was not interested in a refund, but would like the car seat covers replaced.. but only if we werent going to have the same issue again. I also asked if this has been a reoccurring problem with these car seat covers. I asked this question point blank, twice, and both times, the customer service representative deflected, and just gave me the information to get a refund. I am not interested in getting a refund or to have the car seat covers replaced anymore at this point. What I want to see happen is that they remove those seat covers from their website so that this does not happen to anyone else.What wouldve happened had my daughters car caught on fire because of this malfunction? When I expressed my concern about this, again, the customer representative dismissed it, and sent me the information to complete my refund. Please feel free to get a copy of our conversation exchange if that is possible. Im very upset that this situation was handled so nonchalantly. I hope that you have the power to force them to remove this dangerous item from their website before someone gets seriously injured or killed. Had some thing happened to my daughters vehicle or my daughter herself, Temu would be facing a huge lawsuit!Business Response
Date: 02/06/2023
Hello *******,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for reporting this incident and we are sorry to hear about it. Temu implements strict policies and control measures to ensure product quality and accurate product descriptions. And we take consumer safety very seriously. We have investigated this matter and can confirm that the seller has provided us with the relevant safety standard qualifications and certificates. In addition, this is a standalone case and we have not heard similar cases from other consumers for this product. May we check what is voltage of the power outlet used? We suspect it might be due to overvoltage. In the meantime, we have fully refunded the item for you.
Looking forward to hearing back from you and helping to investigate this matter further. If you need anything else or have any other questions, I'm here to help. You can reach me at ************************************ Thank you for supporting Temu!Initial Complaint
Date:01/29/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My checking account was hacked. I was charged $16.40 on January 18, 2023 I never ordered any product from them. I want my money refunded. I emailed them regarding this problem. I also plan to call themBusiness Response
Date: 02/06/2023
Hello ************************** am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We are looking into this matter and could not locate the transaction you mentioned in our system. Could you share a screenshot of the transaction? You may be a victim of fraud or unauthorized access to your account. We strongly suggest you contact the company or bank that issued the credit card or debit card immediately. Tell them you have fraudulent charges and ask them to reverse the transactions and give you your money back. We will do our best to assist you and cooperate with the bank on this. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like ***** Mastercard, Paypal, Apple *********** Pay, and more to protect your financial data.
If you need anything else or have any other questions, I'm here to help. You can reach me at ************************************ Thank you for supporting Temu!
Best,
CandyInitial Complaint
Date:01/27/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two pairs of shoes totaling $10.46. I received the shoes in a reasonable time, but they were entirely too small. I put in a request to send them back, but I received a response that said to keep the shoes and they would give me a $10.46 credit. Since I liked the shoes, I tried to reorder them in a larger size. But when I tried to reorder them, they were double the price I paid for them AND they wouldnt let me use the $10.46 credit without ordering something else in excess of the price of the shoes I was trying to replace. I received a message that they wouldnt even ship an item for less than $12 so they could lessen their carbon footprint and that I needed to add more things to my cart. I couldnt even order something less than $12. When I left the website and returned and tried to order them again, the minimum price I had to pay INCREASED to $15. I was signed in to my account. I tried to chat with customer service but got nowhere. They kept sending me canned responses about free shipping and said they were transferring me to someone who could offer me a resolution. I never got to that person. I would like to order an item without having to order a minimum higher than my credited amount. I believe this is a deceptive practice.Business Response
Date: 02/04/2023
Hello *****,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. we also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. I have checked for you and understand that the purchase was made during promotion. We hope this provides some clarification. If you need anything else or have any other questions, I'm here to help. You can reach me at ************************************ Thank you for supporting Temu!
Best,
CandyInitial Complaint
Date:01/27/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Jan 14, 2023 10:20 PM, I ordered 19 items #PO-211-02017182720631241 and everything came damaged and i tried to contact customer service and i had to stay on queue for 3 hours. I tried to call but to no help they asked to me return damaged broken items which i physically cant even return a broken perfume and so on and i trashed the perfume broken glasses that spilled all over my other orders.Business Response
Date: 02/04/2023
Hello *****,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have checked with the warehouse and confirmed that the package was sent in good condition. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If your items arrive damaged, you can apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow **** business days for it to appear since timing depends on your financial institution. If you need anything else or have any other questions, please feel free to contact our customer service at ****************************** Thank you for supporting Temu!
Best
CandyCustomer Answer
Date: 02/04/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I tried to apply for a refund but they kept asking me to return all the item i bought which i cant even return even if i want too also 3 of the items never arrived and i only noticed this after i contacted customer service by phone. I tried to look for a way for me to get my money back without me having to return broken and none working products without have to return broken items that i already trashed because i cant retrieve them. I will really appreciate if i can get my money back please and thank you.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 02/15/2023
Hello *****,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience caused. We implement strict policies and control measures to ensure product quality and accurate product descriptions. We have checked with the warehouse and confirmed that the package was sent in good condition. Unfortunately, we can't provide a refund for this order because you did not provide photos of the damaged products and we have yet to receive the returned products.
Please note that this decision is final and cannot be changed unless additional information is provided. If you have any further questions or concerns, please do not hesitate to contact us directly. Thank you for your understanding. If you have any other questions, please feel free to message us on live chat, email *********************************** or call us at **************.
Best wishes,
CandyCustomer Answer
Date: 02/15/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I contacted you guys about it and you told me ou have video proof that my order was complete and nothing is wrong with my product which is weird because I received the product not YOU and i saw the damaged product which i am saying for the 6th time i trash those that were bad because it was messing my house up also all i am asking is the video proof and if you cant provide that i want my refund. CASE CLOSED
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:01/26/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This shopping app hosts these giveaway games. Yesterday I played a game where I had to invite 2 new users and I won the game. My husband also has an account and he played the very same game but he invited 4 new people and it says his game still is not complete. I feel like the app is cheating on the games. Some people we had sign up, temu said they were not eligible to play yet they could play the game but it gave no credit for it. This has been happening so often and customer service responds like robots even the live chat. They just repeat the same thing over and over again. My husband is owed $50 in cash from temu and they are not paying up.Business Response
Date: 02/03/2023
Hello *****,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
To serve you better, I have reached out to you via email for your husbands Temu account name but have not heard back. Could you please get back to me at *********************************** at your convenience so I may help look into your husbands reward status? If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared.
If you need anything else or have any other questions, please feel free to contact me, you can also cantact to our customer service at ****************************** Thank you for supporting Temu!
Best
CandyInitial Complaint
Date:01/26/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, my name is ******************** I recently made top 20 on temu leaderboard making over 5k in credit over this app when I first started with temu games I went viral and they tried to take all my credit away but they gave me $500 compensation and that issue was handled , so this isnt the first time well today 01/26/23 , I participated in the $50 credit game to temu , and Ive had another viral post today ! Yesterday the games only required 2 new users and 15 clicks once you finished that you won 50$ , well today Ive have tripled that in told at least 15 new users and over a 100 clicks and I still have not close the game that is well over 5 boards that shouldve been filed by now I have basically waisted 250$ But I kept trying with this app steady inviting NEW users cause thats all I could get after 10 existing users and now I am not getting compensated credit for any new user . Ive watched 3 people signup under me and they get the reward their suppose to get it but I didnt. Get anything so they are scamming at this point and now multiple people are now posting that they are getting scammed by temu as well , I dont take to lately to this Im tired of this app playing with my emotions . Now they are making everyone ineligible but giving them a reward and me nothing . I am emotionally embarrassed and I feel ran over because Ive referred so many people to there app and they still continue to treat me like nothing .My temu account is under ************ NAETAY **********************Business Response
Date: 02/03/2023
Hello Jadaire,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have looked into this case for you and understand the game you referred to is our Touchdown & Win $50. Per its rules, users who have already joined the game today are not eligible to account toward and there is also a limit to the number of existing users you can invite. Each user can accept only one invitation per natural day (Pacific Standard Time) and can accept the Invitation from an Inviter once within a Time Limit. You may also see the detailed rules, the status of each invite and the reason why certain invites are ineligible for rewards in the game page. We hope this provides some clarification. If you need anything else or have any other questions, I'm here to help. You can reach me at ************************************ Thank you for supporting Temu!
Best,
CandyInitial Complaint
Date:01/25/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a white bull in December and it was supposedly shipped to ******* and would be delivered soon! I am still waiting! Now they are on sale for less than $8.00 ! I would like to have my original order filled !! ***********************Business Response
Date: 02/03/2023
Hello *****,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
To look into this matter and serve you better, we have tried to contact you for the order information but have not heard back. Could you please get back to *************************************** at your convenience? If you don't mind sending us your order ID, we can help you locate your packages and resolve this issue as soon as possible. You also can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (**********************************************************************************). If you need anything else or have any other questions, I'm here to help. Thank you for supporting Temu!
Best,
*******************
Temu.com is NOT a BBB Accredited Business.
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