Online Shopping
Temu.comThis business is NOT BBB Accredited.
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Important information
- Customer Complaint:
BBB with the use of artificial intelligence, analyzed the complaints on 10/23/2025
BBB shared the findings and recommendations with Temu
The findings appeared to show:
Product Quality Issues: A significant portion of the complaints revolves around product quality, with
customers frequently reporting items that did not meet expectations regarding durability or appearance.
Shipping Delays: Complaints related to delayed shipping and non-receipt of orders are prevalent,
indicating possible logistical challenges or miscommunication between order placement and fulfillment.
Customer Service: Many customers reported dissatisfaction with the customer service experience,
mentioning difficulties in reaching support, long response times, and unresolved issues.
Return and Refund Processes: Issues with returns and refund processes were frequently cited, with
customers experiencing lengthy processing times and confusion about return policies.
Website Usability: Customers occasionally reported challenges with navigating the online platform,
including difficulties in searching for products or completing transactions.Temu on 11/5/2025 responded to BBB with:
1. Product Quality Issues:
At Temu, we employ a comprehensive approach to quality control on our platform that aligns with the
requirements of the markets we operate in.
· Seller Onboarding: The process begins with the onboarding of sellers, where they are required to
submit the necessary documentation. Additionally, they sign agreements affirming their commitment to
product safety and adherence to regulations relevant to their intended markets. Temu supports this
process by providing guidance and resources on compliance requirements for various markets.
· Product Oversight: Random spot checks are conducted to verify that the physical products match their
descriptions and adhere to relevant standards. This includes checking packaging, labels, and safety
markings. If any products are suspected of potential non-compliance, Temu takes swift action, which may
involve suspending the listing, requesting additional documentation, or removing the product altogether.
· Ongoing Monitoring: Temu closely monitors customer feedback to identify potential issues with
products. When concerns arise, we take prompt action to investigate and, if necessary, remove any
products suspected of being non-compliant.
· Collaboration with Authorities: Temu actively collaborates with consumer groups and regulatory
authorities to address inquiries and facilitate product takedowns or recalls when required.
· Accountability Measures: We continually guide sellers on the need for strict product safety
compliance, ensuring they are fully aware of their responsibilities. Violations can lead to warnings, product
delisting.
We will continue to consistently and rigorously uphold these measures and standards, remaining fully
committed to ensuring customer satisfaction.
2. Shipping Delays
Timely delivery is a core part of the customer experience, and Temu is committed to ongoing
improvement in this area. Since late 2024, we have expanded our U.S.-based seller, enabling a growing
number of orders to be fulfilled domestically. This shift helps improve delivery speeds and better align with
customer expectations.
Temu works with experienced third-party logistics partners to handle the shipping and delivery of
customer orders. Customers can track their order status and estimated delivery dates directly through the
Temu app or Temu.com. Estimated delivery time and shipping costs are clearly displayed at checkout and
on the order confirmation page.
While the majority of orders are delivered on time, external factors, such as severe weather or
carrier-related disruptions, can occasionally lead to delays. We actively monitor these situations and
coordinate with our logistics partners to minimize impact.
We also proactively plan with our partners to ensure stable operations during peak periods such as
holidays. Customer feedback plays a key role in shaping our logistics strategy, and we remain committed
to refining the end-to-end delivery experience in response to user needs.
3. Customer Service – Current Capacity & Third-Party Recognition
Temu offers U.S. customers multi-channel support, including a self-service Support Center, virtual
assistant, live chat, hotline, and email. In particular, Temu maintains a 7-day × 24-hour live-chat support
channel. Most customers can reach a live agent within 30 seconds via the hotline, or within 1 minute
through online chat. For issues requiring additional follow-up or verification, Temu typically responds
within 8 hours and, in most cases, no later than 24 hours.
Temu will continue to invest in our customer service team to enhance its capacity and responsiveness,
ensuring that we deliver efficient and satisfactory solutions. We’re committed to addressing every
customer’s inquiry and feedback in a timely, fair, and friendly manner.
4. Return and Refund Processes
At Temu, we strive to provide a reliable and user-friendly shopping experience by connecting consumers
with a broad network of independent third-party sellers. While Temu does not manufacture or own the
products sold on the platform, we work closely with sellers to help ensure that product listings meet
applicable standards and that customers receive support when issues arise.
In the event a product is damaged or does not meet expectations, customers may contact Temu directly.
We will assist in coordinating a resolution between the customer and the seller, in accordance with our
platform policies and applicable consumer protection guidelines.
Below are the return and refund processes applicable to customers in the U.S. market.
Simple Return Process: Temu provides a simple and convenient return process for customers. The
following is an example of how the return process works. To request a refund, customers can log in to the
Temu app or Temu.com through their account, open the ‘Your Orders’ page, and click ‘Return/Refund.’ If a
return is needed, customers can select their preferred return and refund options. After submitting a
request, Temu provides a return label to ship the items back. Customers should place all returnable items
in one package, include the original barcodes, attach the provided return label, and ship the package from
the nearest USPS or UPS location. Refund status can be tracked via the order details page or through
Temu’s SMS, email, or push notifications.
Free First Return Policy: Return shipping is free on the customer's first return of one or multiple
returnable items for EVERY order within 90 days for most items from the date of purchase, with some
exceptions. Pickup return method may charge for an additional fee. Pickup return method may charge an
additional fee in limited scenarios.
Through these measures, Temu is committed to providing a transparent, efficient, and reliable return and
refund process, ensuring that customers can shop with confidence and ease. We greatly appreciate BBB
for highlighting potential issues, and we will continuously collect customer feedback to further optimize the
returns and refund experience.
5. Website Usability
We understand that a seamless online experience is critical to customer satisfaction, and we take all
usability feedback seriously. Temu’s technical and customer service teams work closely together to
promptly investigate and resolve reported issues. Temu is dedicated to providing a smooth, reliable, and
user-friendly experience for all users, whether on Temu.com or through the Temu app.
Temu sincerely appreciates the BBB’s continued communication and constructive feedback. We remain
fully committed to continuously improving every aspect of our service—from product quality and shipping
to customer support and post-purchase processes—while maintaining transparency, accountability, and a
customer-focused approach throughout our growth. We value the opportunity to address these matters
and will continue to take proactive steps to ensure a reliable, safe, and satisfying experience for all
customers.
Complaints
This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,505 total complaints in the last 3 years.
- 2,235 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/07/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received my order in the mail and it was missing items. The package had been massively taped up and clearly had a hole taped closed. Temu refuses to refund for my items that I did NOT get and says everything was shipped and shipped perfectly. Pretty much got told oh well. This isn't the first time I've had an issue with them. My first time, a couple months ago, they said a package was delivered that I never received and it took forever to get my refund for that. I attached pictures of my package, the items I did receive and pictures of what my order should have had that also shows they denied my request.Business Response
Date: 02/15/2023
Hello *******,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback. We have issued the refunds for the items in question in the form of Temu credits and sent you a confirmation email from *********************************** We understand the issue with the packaging and our team is actively working to prevent this from happening again. Our goal is to ensure satisfaction for all of our customers and we apologize for any inconvenience we may have caused. If you have any further questions or concerns, please don't hesitate to reach out to our customer service at *********************************** Thank you for being a valued customer of **********************.
Best,
CandyInitial Complaint
Date:02/05/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sends multiple unwanted texts to my phone every day. I have never done business with this company. I want them to stop the texts.Business Response
Date: 02/14/2023
Hello ********,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thanks for your feedback and I understand your situation very well. We have worked to unsubscribe you from our notifications and promotion messages. If you have any additional questions or concerns, please feel free to contact our customer service at *********************************** Thank you for supporting Temu!
Best wishes,
CandyCustomer Answer
Date: 02/14/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The Temu company writes they have stopped the texts from their company to my phone but this is not true. I received three more texts today. Approximately 10 texts since they say it was resolved. This is not resolved. They need to stop all texts to me.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Business Response
Date: 02/21/2023
Hello ********,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thanks for your feedback and I understand your situation very well. We have worked to unsubscribe you from our notifications and promotion messages. If you have any additional questions or concerns, please feel free to contact our customer service at ************************************ Thank you for supporting Temu!
Best wishes,
CandyInitial Complaint
Date:02/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint has nothing to do with the nature of a purchase or transaction. This complaint has to do with an advertising problem. Im not sure if this is the place to report this but I need to reach someone regarding this find. My girlfriend found an adult product advertised on Temu that seems to be advertised more towards children than adults. The product in question is a 1pc Remote Control Octopus ********. The advertisement for this product contains many bright and attractive colors, innocent and cute looking sea creatures, a simplistic and kid-friendly background, and lettering explaining the use of the product is written in a front that is extremely small. This is all displayed in the pictures for the product. The only hard distinction that this is an adult product is the title of the product but could be unfamiliar to many children. I sincerely hope that this reaches someone who will be able to look further into this product.Business Response
Date: 02/12/2023
Hello *****,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thanks for your feedback. We take consumer safety very seriously and aim to build a safe and inclusive community for all. All digital marketing ads must comply with ad platforms' community guidelines to appear in front of specific audiences. We have looked into this and the reported picture has been replaced. We also sent you a confirmation email from *********************************** Thank you for point this out to us. If you have any additional questions or concerns, please feel free to contact our customer service at ***********************************
Best wishes,
CandyInitial Complaint
Date:02/03/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need to return tops.Do like them,not what you page showed. Two big also .Business Response
Date: 02/11/2023
Hello ******,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
After checking with your order #PO-211-09479788749431689, I found that you want to return 4 items in this order, which are [Stainless Steel Mini Measuring Spoon Set Of 5], [Men's Plus Size Full-zip Lamb Fleece Jacket For Winter], [1pc 5-Color Home Stainless Steel Ashtray] and [12PCS Needle & Box].
We have checked and found that the warehouse has not yet received your returned items. However, we have sent you a confirmation email to ********************************** and will issue the refunds ASAP upon receipt of the returned items.
If you need any further assistance or have any questions regarding the shipping or return instructions, please don't hesitate to reach out to **********************************. Thank you for your patience and understanding.
Best,
CandyInitial Complaint
Date:02/03/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took a screenshot of my review on trustpilot.com, so I hope it uploaded here, cause there's no way to tell.Business Response
Date: 02/12/2023
Hello *********,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry that you are having trouble placing your order. We have looked into your case and the restriction on your account has been removed. You can now place your order on Temu! We also sent a confirmation email to you from *********************************** Our system temporarily froze the account and canceled and refunded your order to protect your account safety because unusual activities were detected. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you have any additional questions or concerns, please feel free to contact our customer service at *********************************** Thank you for supporting Temu!
Best wishes,
CandyInitial Complaint
Date:02/03/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a few purchases from temu where items have shown up damaged wet and mildewed as well as opened and half of my items missing with nail glue busted and on all the other items. I called and was given a ticket number then was emailed asking for pictures that provided after that I heard nothing back so I called back asked to speak to supervisor more than once was hung up on then told all supervisors were busy finally got to speak with a supervisor who is supposed to be handling this even though the agent says it won't be refunded I want my money back for this purchaseBusiness Response
Date: 02/11/2023
Hello Phadra,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************).
To apply for a refund, log in to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow **** business days for it to appear since the timing depends on your financial institution.
If you need further assistance, please contact ******************************************.
Best wishes,
CandyInitial Complaint
Date:02/03/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1st of all I don't like to start it off like that I apologize but I'm so frustrated with this company I purchase 12 outfits And then I went back in and canceled 4 of the outfits And then the company sent my order to the wrong address so I went to house-to-house around the corner where they delivered the stuff too thank God that it was delivered to elderly person home and she has gave me My things which I was very grateful for but then I contact this company and explain everything to them regarding about what's canceled and missing I have sent pictures over what I have and what I don't have this company choose to Keep giving me credit when I don't want to shop with them no more I refuse to shot with them because I feel like they are just trying to keep my money I no longer want to shop with this company I have access company multiple times to refund the 4th outfit that was canceled and they still have not refund that money at all But they did refund the 4th outfit that was missing but they will not refund the 4 outfits this lady by the name of ****** keep simming over messages and not looking into it so this is where I need help at because I'm getting frustrated with this company temu cancel and they are getting over on my and it's upset When I spend $252 they only refund back $85 I still don't have the 4 outfits that was canceled so it was a total of 12 outfits in all I cancel 4 outfits and 4 outfits was missing I have pictures of everything this company is a scam because I don't understand how day would not refund my money for the outfits I have canceledBusiness Response
Date: 02/11/2023
Hello ******,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for bringing this to our attention and for taking the time to provide us with your valuable feedback. After checking your order, we found that your refund has been completed successfully. Please allow **** business days for it to reflect in your account, as the timing may vary depending on your financial institution.
Additionally, we have sent you a confirmation email through ********************************** for your records. If you need any further assistance or have any questions, please do not hesitate to reach out to **********************************. Our team is always here to help.
Best wishes,
CandyInitial Complaint
Date:02/03/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has a promotion to do multiple different things such as make purchases, refer friends, etc. To receive a free gift, I spent a total of $85.24 referred multiple people and many hours to get this free item, once I completed everything they stated I couldn't have the item and instead offered me a coupon for $1.49 off a purchase of $50. This is false advertising and a complete scam. I would like the $85.24 I spent refunded to me.Business Response
Date: 02/11/2023
Hello ******,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have checked with our **************** Team and understand your complaint has been resolved. Please kindly check your email! Customer satisfaction is the most important to us and we are constantly striving to improve. If you need anything else or have any other questions. You can reach me at ************************************ Thank you for supporting Temu!
Best wishes,
CandyInitial Complaint
Date:02/02/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a quantity of 12 wallet/watch gift sets for when I visit my family out of the country on February 6th. I ordered on January 18th and received an estimated delivery from January 26th-30th. I finally got a delivery notification that it was signed and delivered to a post office location in ********** on February 1st... I live in ****** so when I went to inquire about why the package said it was delivered to a different state. **** said that it is being returned back to the sender. I tried to request a refund from Temu but have received runaround. Overall, it's been a very bad experience purchasing on Temu and I don't recommend anybody to purchase their products from this site to avoid further headaches and issues.Business Response
Date: 02/10/2023
Hello *****,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I have checked with our customer service team and understand your order has been fully refunded. Please allow **** business days for refunds to appear back to your original payment method. Timing varies depending on your financial institution and can take up to 30 days. If you need anything else or have any other questions, I'm here to help. You can reach me at ************************************ Thank you for supporting Temu!
Best
CandyInitial Complaint
Date:02/01/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TEMU has committed fraud and deceitful business practices by sending ********************* ONLY proof that I made an order and received the order but did not indicate that the same order had been received BACK to TEMU and that I was due a refund.Many emails had been sent to TEMU as well as phone calls. They sent an erroneous email to me dated January 27, 2023. TEMU did not acknowledge the following:That I had called and requested a refund and a return label was sent to me by TEMU via *** Ground Tracking #: 1Z 451 20E ************ on 11/2022.The product was received back to TEMU in ********************* on December 22, 2022.TEMU documented within my online account statement that the "refund is being processed".TEMU was well aware that I had requested a refund and sent them an email stating how horrible and cheap the merchandise was that I had received. Also, TEMU deliberately deceived ********************* into believing that I I did not deserve a refund even though **** had proof that the merchandise had been receive in 2022. TEMU states on line that "Our Values" are "Empowerment, Integrity, Inclusion and diversity, and socially responsible. That is not true according to my personal experiences. There is a lack of integrity as TEMU had the records of all my calls and emails as well as records of the return label that TEMU had sent to me with proof of receipt of the merchandise. It is apparent that TEMU was attempting to defraud me of $41.94 as if they had not received the merchandise back. TEMU has put the truth on my online account but told ************** only half of the truth...that I had made a purchase but did not inform the bank that I had indeed returned the merchandise with the label that TEMU had sent me. This appears to have been deliberate according to the emails that I received from TEMU and **************.Business Response
Date: 02/09/2023
Hello *******,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I have checked with our customer service team and understand your order has been fully refunded. Please allow **** business days for refunds to appear back to your original payment method. Timing varies depending on your financial institution and can take up to 30 days. If you need anything else or have any other questions, I'm here to help. You can reach me at ************************************ Thank you for supporting Temu!
Best
CandyCustomer Answer
Date: 02/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************It is most unfortunate that I had to result to contacting the BBB to get this resolved. My calls and emails were ignored. TEMU had the merchandise back.
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