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Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Complaints Summary

    • 4,964 total complaints in the last 3 years.
    • 2,138 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received the package of items I ordered and I am requesting a full refund. I sent an email to their [email protected] and I havent received a response yet. I am just requesting a full refund please. Thank you

      Business Response

      Date: 12/21/2022

      Hello ******,

      I am ************* from Temu.com. 

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      We have checked your order and found that your refund request has been processed. Our customer service team has also informed you about the refund through email. Please allow **** business days (depending on your financial institution) for refunds to appear back to your original payment method.

      If you need anything or have any questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for shopping at Temu!

      Best,
      *************

    • Initial Complaint

      Date:12/14/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I really liked the inexpensive prices on Temu. But the carbon emissions shipping requirements are bogus. Forcing consumers to pay $10 or more to ship the order. This isn't fair to customers who may need to buy one item for $6.99 but is forced to add more because of Carbon Emissions. Temu's Customer Support Agent stated: "To reduce carbon emissions from excess box use?" But our items aren't shipped in boxes though. They're shipped in Temu Bags.

      Business Response

      Date: 12/21/2022

      Hello *********, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better.

      Best,

      *************

      Customer Answer

      Date: 12/21/2022

      Hello Temu,

       

      Thanks for your response!

       

      I'll highly appreciate it if you could forward my feedback to the team for further review.

       


      Regards,

      Cordarius

       

       

      Business Response

      Date: 12/27/2022

      Hello *********, thank you for your valuable feedback. We understand your concern about the policy and have shared your feedback to our team for further review. Thank you for helping us understand and serve our customers better. 
      Best, 
      *************

    • Initial Complaint

      Date:12/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is using a scam referral program that gives you in store credit to refer new people to their app. As soon as you get the in store credit from the 100s of people you refer they dont let you use it! I feel this is fraud and a waste of peoples time. If the company cant keep promises they make to their customers they are clearly not a trustworthy company.

      Business Response

      Date: 12/21/2022

      Hello ********, thank you for shopping at Temu! Your feedback is valuable to us. Please be informed that you can start using your credit and your orders will be dispatched as well. We also appreciate your referrals. Please note that New Users in our referral program are defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the link shared by the Member. Please make sure that your friends qualify for the referral reward. If you encounter issues with your Temu credit in the future, you can appeal on your order page. Thank you for your support!

       

      Best,

      *************

    • Initial Complaint

      Date:12/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FRAUD - fake business address listed. They should not be able to sell

      Business Response

      Date: 12/19/2022

      Hello ******, as we have communicated on the phone with you, our office address is ****************************************************************************************. We understand that you would like to place orders on ****. Thank you for your support. If we could be of assistance of anything, please do not hesitate to contact us through [email protected] or our our customer service number at **************. We are here to assist you anytime. 

      Best, 
      *************

      Customer Answer

      Date: 12/19/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       Thank you for reaching out to me, but the lack of professionalism on your part was very upsetting and I do plan to confirm that your corporate office in ****** is valid. If it is not a valid address I will continue on with my complaint.

      Regards,

      ******

      Business Response

      Date: 12/24/2022

      Hello ******,

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. Please find below where you can find the address of our office. **************************************************, ***************************************, *************************************************. The address of our office has also been verified by ******* If you need anything or have any questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for shopping at Temu!

    • Initial Complaint

      Date:12/10/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally enjoyed the all and recommended a lot of people using their free gift for referring a friend feature. The last time I did this people where clicking my link and joining but I was not getting the credit. This was 4 days ago. So I contacted customer service and was told to wait 24 hours for an answer. My gift then expired without me winning it. During continued conversations with customer service over the past 4 days I got no reply except wait 24 hours wait 48 hours on several occasions. Then this morning I was offered a 31$ credit or an order for the free gift. I responded asking for the credit. I never received any credit and have contacted them all day and every response is I will be back with you in a moment reviewing your case and then no response after.

      Business Response

      Date: 12/16/2022

      Hello ******,


      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. I have checked with our online customer service team and understand your complaint has been resolved. If you need anything else or have any other questions, I'm here to help. You can reach me at candy.****@temu.com. Thank you for supporting Temu!


      Best,
      *******************

      Customer Answer

      Date: 12/16/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:12/09/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from them and they shipped it to the wrong address. Asked for a refund. They want merchandise returned. Hard to give them something not received.

      Business Response

      Date: 12/16/2022

      Hello ****,


      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. I have checked with our online customer service team and understand your complaint has been resolved. Our customer service team has left you a message and you can follow the instructions to check the progress of your refund. If you need anything else or have any other questions, I'm here to help. You can reach me at candy.****@temu.com. Thank you for supporting Temu!


      Best,
      *******************

    • Initial Complaint

      Date:12/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I clicked on an ad on ******** for this company, saw the website load and decided it was a scam. A day later I get a text from my bank for fraud and there are about 20 transactions from this website on my card that I have no idea how they have access to, given I have never and will never make a purchase from this company. They should be shut down and all ads removed.

      Business Response

      Date: 12/11/2022

      Hello ******,

      I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      As the assigned case representative, I'm here to assist you with investigating and resolving what happened to your account. Based on the information provided in your comment, I could not locate these transactions that match your description. We have tried to connect you by call and email but failed. To help us further investigate, could you please provide the last 4 digits of the card, each transaction amount and payment time at joy.***@temu.com, preferably with a screenshot of the charges? Thank you.

      Best,
      *************

    • Initial Complaint

      Date:12/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** is having a credit giveaway game. There has been a leaderboad. I asked if there was a prize and was told yes. Then when they accidently posted something about the top 4 earners it said the tip 4 earners will be over 700,000$ in shopping credits but now when I ask customer support I was told there was no prize and they tried to compensate me with 15$. I would like this pursued to full extent. Because I worked so hard for 6 weeks being the top earner to win the prize. Then I was told it was over 700,000$

      Business Response

      Date: 12/12/2022

      Hello *****,

      I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. I have checked with our online customer service team and understand your complaint has been resolved. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!

      Best,
      *************

      Customer Answer

      Date: 12/12/2022

       

      My orders were now canceled and my credits frozen because I was told there was a prize and then told there wasn't. I want this problem executed to full extent. And press charges for unrightfully taking what I earned. 

       

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Jacey

       

       

      Business Response

      Date: 12/19/2022

      Hello *****,

      I am ************* from Temu.com. I have checked with our online customer service team again. We understand that you have accumulated $7,123 Temu credit from our Credit Giveaway activity at the point of your screen shot provided to us. The reward record is accessable from your "credit balance" anytime. Thank you for flagging out the issue of our display. We have since made the right correction as soon as possible to avoid confusion. As a token of our appreciation, we have extended $15 Temu credit to your account for helping us constantly improve and serve our customers better. We have also confirmed that your credit is available to use anytime now. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 7 withdrawals from Temu.com on my account and have never purchased or received anything from this site. I have never even heard of the site until I saw the charges on my account today. The charges are for ***** (11/23/22), ***** (11/23/22), ***** (11/24/22), ***** (11/26/22), **** (11/27/22), ***** (11/27/22), and ***** (11/28/22) for a total of ******. I need my money back because this is fraudulent activity that was not authorized. My bank has been made aware of the fraudulent charges as well.

      Business Response

      Date: 12/13/2022

      Hello Raeshon,

      This is ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message as well.

      Please kindly note that we have fully refunded this transaction to the original payment method based on our record. The funds should arrive at your account within **** business days, depending on how quickly your financial institution processes the refund.

      Please understand that in this case, we are also the victim of such fraud or unauthorized access to your account. We strongly suggest you to contact the financial institution that issued the credit card or debit card immediately.

      Your feedback is extremely valuable to us, and we strive to address your concerns. If you have any other questions, I'm here to help. You can reach me at joy.***@temu.com.

      Best,
      *************

    • Initial Complaint

      Date:12/05/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notification that my account was hacked. I have been calling and emailing and I keep getting the same response and no one is helping. I have about $800 dollars that was spent by someone else. That charge put my account into the negative and I have been on the phone with ****** who is not helping me with my fraud. They keep saying someone is going to get in contact with me in 24 to 48 hours and this has happened since Saturday and I am still waiting. The conversations I had this company has been pointless. I need some help with resolving this matter.

      Business Response

      Date: 12/13/2022

      Hello *****,

      This is ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message as well.

      Please kindly note that we have fully refunded this transaction to the original payment method based on our record. The funds should arrive at your account within **** business days, depending on how quickly your financial institution processes the refund.

      Please understand that in this case, we are also the victim of such fraud or unauthorized access to your account. We strongly suggest you to contact the financial institution that issued the credit card or debit card immediately.

      Your feedback is extremely valuable to us, and we strive to address your concerns. If you have any other questions, I'm here to help. You can reach me at joy.***@temu.com.

      Best,
      *************

    Temu.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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