Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,334 total complaints in the last 3 years.
2,155 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some items from TEMU.com and some of the items were damaged or were not worth the price. They sent me 2 different return labels for 2 different orders, returns. I sent the items right after Christmas. I also packaged up a return for a limited edition ******** Switch to a seller from Newegg, but it wasnt sent out right away bc I needed to go to the post office to send it. So I sent the Switch out January 10th. I received a refund from TEMU for the first return but not the 2nd. Then they refused to refund me for the second return which I thought was odd, but thought it was taking longer to get to them Then I didnt get my credit card credited from the Switch seller. I contacted the seller and he said I didnt send the Switch, he received a bunch of junk and he sent it back to me. It was the first return to TEMU. You will see all the items in the pictures the Switch seller took and sent me. I tried SEVERAL times emailing and calling TEMU for weeks. I finally got a response from them and they refuse to call me and then tried to say they never received the Switch that they got the second return and refunded me. But they didnt. They refunded me for the first return, but they didnt receive the stuff from 1st return, I have it all, it was my Switch they received and they didnt send it back, even though I said Id pay for a return label. I have the emails and pics. After I called them out on it they now say the box was empty. Which is NOT the truth. All I want is the Switch returned back to me, I will pay for the label. TEMU doesnt sell ******** Switches. So what happened to it. These people are refusing to talk to me and are not being truthful.
Business Response
Date: 03/04/2023
Hello ********,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out and we are sorry for the inconvenience. We have checked the parcel you sent back and our warehouse can confirm that it was empty. If you have any other queries about this parcel, we recommend you contact your shipping provider. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email **************************************** or call us ***************).

Have a great day!

Best wishes,
Candy
Customer Answer
Date: 03/04/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ
of course you would say that the box was empty, you now have a $500 dollar device that didnt belong to you. You should know that I do understand I cannot do anything about your lies, however, you just lost a customer that spent a lot of money at you business. I know TEMU is a fraud and I will be telling everybody I know and more on my social media that TEMU are thieves. You leave your nice little response and act like I can call and speak with someone, but *** tried for over a month and no one will answer from that number. very unprofessional business, scammers. I hope you sleep well knowing you stole from my child. Pathetic!

Regards,
********

Business Response
Date: 03/14/2023
Hello ********,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked with our warehouse and can confirm that we haven't received the Switch you mentioned. We recommend you contact your carrier for more information about the package. And you could also send us more evidence about the parcel you sent like the weight of it proven by your shipping company.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.

Best wishes,
Candy
Customer Answer
Date: 03/14/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

Just responding to let other consumers know not to purchase anything from this company I sent them the wrong item and they refuse to send it back to me they sell nothing but junk!
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********
Initial Complaint
Date:02/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am notifying you because I canceled items after I had paid on 2 different days and orders and your website has not credited my account and I want to know why b4 I'm made to file a complaint to bbb and irs and file a formal suit
Business Response
Date: 03/04/2023
Hello,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out and we are sorry for the inconvenience. We have checked the order details you provided:
Order 1: PO-211-*****************, 8 items ($97.83), refunded to your original payment card;
Order 2: PO-211-*****************, 5 items ($45.45), refunded to your original payment card.
Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email **************************************** or call us ***************).

Have a great day!

Best wishes,
Candy
Initial Complaint
Date:02/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi. I am trying to make a purchase. This all started when I placed an order, called to return particular items, for a refund. Same day; our charge card vendor contacted us that there were a couple of fraudulent charges were applied to my card. We had to close the charge card that I just used for TEMU. I contacted TEMU, just inform them that if they try to refund me for those items- they may get a response that the cards were closed. I reached out to my vendor and they said, that ANY charges OR refunds would automatically be linked to my NEW cards. I was trying to check out another order( item back in stock). I was NOT able to check out my items. Why? I received my new cards and I had another card; BOTH in great standing! So why cant I place the order? The response was the transaction was intercepted for security reasons? However, I can use another card OR method for checking out my items. The fraudulent charge happened in early February. My charge card vendor said, my cards were in great standing and that they ARENT blocked. TEMU had tickets multiple tickets issued, ALL cookie cutter responses mentioning that I can use my charge cards. When checking out my purchase, it was denied. NO ONE can assist me on this. When I initially reported the fraudulent charges the rep had a heavy accent and I dont know what he noted on my account. I have lost items in my cart that I was promised to get FREE, and discounted with a coupon. I have had no issues prior to this with TEMU. The items I received were satisfactory, and ones that I felt were not, I was able to return, with no issue. My issue started when I informed them about my fraudulent charge(so far as I know- it wasnt a vendor that TEMU uses.), but from that point on, I tried calling the number they provide on their customer support and held on for MANY hours- three occasions, plus- to only be disconnected two hours into the call. This issue has NOT been resolved. We are at the end of February. Still waitg IGNORED
Business Response
Date: 03/04/2023
Hello *******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out and we are sorry for the inconvenience. As you have reported your order PO-211-***************** was a fraudulent transaction, our system has placed your order on hold to protect you. We recommend you contact your bank before placing orders on our platform.

Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you have other quesiotns, please email at ************************************** message us through Temu.com or Temu app live chat, or call us ***************) so we can help you locate your packages and resolve this issue as soon as possible.

Best wishes,
Candy
Initial Complaint
Date:02/25/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/15/2023 I ordered some items from this online store and was told my order would arrive within 5-7 days and was sent a tracking number that shows that the items I ordered were never shipped to me something arrived in ******* then was transported to ********** and customer service is giving me the runaround regarding my order and offering me $5 credit for a order I paid $29.12 I really think this online store is a fraud/Scam I was told by customer service my order was coming yesterday now Im being told its coming today I need some kind of resolution or information on where is my order and when will I receive it and some form of credit or free item for this hassle they are putting me through!
Business Response
Date: 03/04/2023
Hello *******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have checked with **** and understand your order has been successlly delivered and accepted on Feb 27. If you need anything else or have any other questions, please feel free to contact our customer service at ****************************** Thank you for supporting Temu!

Best
Candy
Customer Answer
Date: 03/04/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***********************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an order they said it was shipped and delivered they do not have insurance therefore **************** **** says they are not liable for ******** temu is refusing to deal with me on the topic they keep saying that the package was delivered and I never got a package and I was home all that day and no **** stopped at my house I either want my money back or for them to re send my order to me They keep saying they Created a ticket I've got 3 tickets emails ticket number **************** has been resolved take it number **************** then resolve ticket number **************** has been resolved per emails from them I need help resolving this the total amount was $29.40 please help me out I am It's on SSDI and money is tight so when I make an order I have to adjust it to verify the amount going out I have a four-year-old daughter and a wife I'm trying to take care of I don't have a lot of money to play with so when I order something I expected to get delivered where it's supposed to be delivered thank you for your time I have been talking to supervisors they refused to transfer me to their supervisor I have the little employees that think they can handle stuff but they can't do anything and they get disrespectful and refuse to transmit to the supervisor it's my right customers are always
Business Response
Date: 03/02/2023
Hello *****,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us regarding your order. We apologize for any inconvenience this may have caused and understand your concern. After conducting an investigation, we regret to inform you that we are unable to provide a reshipment or refund for this order.

Our team has confirmed that the package was delivered to the correct address. We recommend checking your mailbox, around your house, and other potential locations for the package. If you are still unable to locate it, please contact the carrier for further assistance.

Additionally, we have noticed similar issues with your previous orders. To prevent this from happening again in the future, we suggest choosing a more secure shipping address.

If you have any further questions or concerns, please do not hesitate to contact us directly.

Best regards,
Candy
Customer Answer
Date: 03/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*********************
Customer Answer
Date: 03/05/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
They would not be anymore respectful to me and they have been calling me a lier and I have done all they have asked and more and they would not transfer me to there supervisors and they would not pick up the phone unless I blocked my phone number from showing then they would pick up each and every time but once I gave them the order number they would become bitter and disrespectful and act as if they there the supervisor and not be they would call me mother f***** and also 1 time a guy did to me stick it in my a** like wow I have looked in and on and around the mailbox for 5 days and I said my Neighbors for 4 days and they told me if I come back again the next day to ask again they will be really man at me I called **** 5 times and they said they will not do anything about it 1 the package was not insured 2 if it was stolen to call the police the cops said there is no proof it was delivered or taken and if it was taken they would not get involved unless it was over $1000 so would am I do do but get disrespectful back with they. It would get me a real supervisor and pretty fast too sorry for being disrespectful but they would start it and I never back down from a fighting just want my money back and I will never Order from them again and I will never call they again otherwise I will not stop calling they until I get my money back it us wrong
Business Response
Date: 03/12/2023
Hello *****,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us regarding your order. We apologize for any inconvenience this may have caused and understand your concern. After conducting an investigation, we regret to inform you that we are unable to provide a reshipment or refund for this order.

Our team has confirmed that the package was delivered to the correct address. We recommend checking your mailbox, around your house, and other potential locations for the package. If you are still unable to locate it, please contact the carrier for further assistance.

Additionally, we have noticed similar issues with your previous orders. To prevent this from happening again in the future, we suggest choosing a more secure shipping address.

If you have any further questions or concerns, please do not hesitate to contact us directly.

Best regards,
Candy
Customer Answer
Date: 03/14/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I did not get the package why can't they just resend my order or give me my money back any other beasness would of given me my money back or re sent my order back out to me for the Inconvenience it was not sit here and say the same thing over and over again and again say something different more better to help you
Thanks but no it is not resolved

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 03/21/2023
Hello *****,

I am ******************* from Temu.com, reaching out in response to a complaint filed with the Better Business Bureau (BBB) on your behalf. I have also provided the BBB with a copy of this message.

Thank you for taking the time to contact us regarding your recent orders, PO-211-04240243231351175. We understand your frustration and apologize for any inconvenience caused.

After reviewing the delivery status of your package, we see that it was successfully delivered to the address provided during checkout. We recommend that you check around your home or with neighbors to ensure that it was not accidentally misplaced.

We understand that you are requesting a refund or a replacement, but according to our Terms of Use, we cannot offer these options in this situation as the package was delivered to the correct address.

We suggest that you directly contact the carrier to inquire about the package's whereabouts and request further assistance. If you need any further assistance or have additional questions, please feel free to reach out to us.

Thank you for your patience and understanding.

Best regards,
Candy
Customer Answer
Date: 03/22/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****
Initial Complaint
Date:02/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint taken over the phone by Dispute Representative via interpreter, consumer hearing impaired.Placed order on Feb 3 or 4th of 2023. Received on Feb 10, 2023. Only received partial order received. Items missing - 2 rechargeable spinners, item # ****************
Business Response
Date: 03/01/2023
Hello *****,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We have checked your order PO-211-***************** and can confirm that the items you mentioned ( 2 rechargeable spinners, item # ****************)have been refunded to your original payment card. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution.

If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email **************************************** or phone ***************) so we can help resolve your issue. Thanks!

Best wishes,
Candy
Customer Answer
Date: 04/03/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
has not received his package and looking for a status update.
Business Response
Date: 04/09/2023
Hello *****,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that $23.76 has been refunded to your original payment channel. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.

Best wishes,
Candy
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cant get them to stop sending me emails. I DO NOT WANT THEM TO SEND ME ANY MORE EMAILS
Business Response
Date: 03/01/2023
Hello *******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message

Thank you for reaching out to us. With the information you provided on BBB, we have successfully unsubscribed you from our notifications and promotion messages. We also sent you a confirmation email from ************************************** If you need anything else or have any other questions, please email ************************************** Thanks!

Best wishes,
Candy
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So i bought $100.50 worth of items of Temu on February 5th 2022. The delivery company says the package was delivered on the 10th. Yet the package did not arrive. I tried to contact support and all they told me is that they cant issue me a reshipment or a refund. By the way, I cant even talk to a real agent on live support I had to submit a ticket to get help. This was an awful experience since I didnt get the stuff that I purchased nor got the refund. I did everything in my power to try to find the package like asking my family members if one has claimed the package and asking my neighbor if they have seen it. This is terrible to be honest since most of the items were gifts for my little brother. I request a refund as a solution for this experience. (PO-211-14005676350070054) is the Order ID
Business Response
Date: 02/27/2023
Hello Suzy,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us regarding your order. We apologize for any inconvenience this may have caused and understand your concern. After conducting an investigation, we regret to inform you that we are unable to provide a reshipment or refund for this order.

Our team has confirmed that the package was delivered to the correct address. We recommend checking your mailbox, around your house, and other potential locations for the package. If you are still unable to locate it, please contact the carrier for further assistance.
Additionally, we have noticed similar issues with your previous orders. To prevent this from happening again in the future, we suggest choosing a more secure shipping address.

If you have any further questions or concerns, please do not hesitate to contact us directly.

Best regards,
Candy
Customer Answer
Date: 02/27/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I did check around my house and asked family members if they claimed it no one saw it. I already did contact the carrier and they told me it was left on the front porch but when I checked the security cameras around the delivery time nothing arrived. I cant even access live chat on the app which is super frustrating and annoying because I cant get help with anything anymore. I waited 7 days here to get a negative response with no outcome. I demand a refund or reshipment of the items.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Suzy

Business Response
Date: 03/06/2023
Hello Suzy,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us regarding your order. We apologize for any inconvenience this may have caused and understand your concern. After conducting an investigation, we regret to inform you that we are unable to provide a reshipment or refund for this order.

Our team has confirmed that the package was delivered to the correct address. We recommend checking your mailbox, around your house, and other potential locations for the package. If you are still unable to locate it, please contact the carrier for further assistance.
Additionally, we have noticed similar issues with your previous orders. To prevent this from happening again in the future, we suggest choosing a more secure shipping address.

If you have any further questions or concerns, please do not hesitate to contact us directly.

Best regards,
Candy
Initial Complaint
Date:02/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some items from Temu.com on Jan 18 2023 Order *************************** which I received the wrong items. The first person I talked to on-screen named ***** told me since it was their mix up keep the items I got and they would issue a refund I asked her what I should do with the items she replied Sorry for the inconvenience. Since it was our mix-up, please feel free to keep it, recycle or donate it! I never received the refund. The next person I talked to was Toar they told me the same thing and even said Upon checking here in my system the refund was successfully refunded you can verify to your financial Institution with 4 or 15 business days. I really appreciate your patience. I have heard this comment 3 times now but a refund hasnt made it to my bank. It seems they dont keep their promise on refunds I still havnt seen the $45.42 The 3rd person I talked to said i needed to wait 2 more days It will be there Your request for the refund of the missing package order id ************************ has been approved successfully! The refund amount is $45.42(cash). Due to different financial institutions' refund process, it may take **** business days for refunds to appear back to your original payment method. then the next message i got was Please don't worry, we are very sorry for the inconvenience. You can wait for two more days, thanks for your patience and understanding. I don't think I will get my refund its been through 4 supervisors.
Business Response
Date: 02/25/2023
Hello *******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email ******************************** or call us ***************). Have a great day!

Best regards,
Candy
Initial Complaint
Date:02/18/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
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The business responded to the dispute but failed to make a good faith effort to resolve it.
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The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
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Temu has only refunded me a partial refund the package never came it was due by the 18 th if not a $5 credit would be applied I have a package that was delivered today showed up damaged and items were not what they appeared to be in the very poor condition I have to return items to get a refund I can not process a request because of a refund being in place I've had many problems with some of the items I have bought this company is fraudulent and I am not happy they also put $100 postal insurance coverage on the items funny how they are lost in transit
Business Response
Date: 02/25/2023
Hello *****,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We have checked your order PO-211-***************** and can confirm that it has been refunded to your original payment card. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution.

Regarding your another order PO-211-*****************, we have not yet received the package you sent. We have checked the return label information and understand it has not been shipped out yet. If you shipped out the return package with the return label we provided, we kindly recommend you contact the logistic vendor to check the status of the package. After the returned item arrives at our warehouse, we will issue you a refund. Please allow **** business days for your refund to appear back to your original payment method. If you choose to accept your refund as Temu credit, it will be available in your credit balance within 3 minutes.

Our top priority is customer satisfaction and we are always striving to improve. If you require additional assistance, please do not hesitate to contact us through the Temu.com website or Temu app live chat, email **************************************** or by phone at **************.

Best regards,
Candy

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