Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought several iteams from the app all were crappy made or broken or not the right iteam and all if got is a few credits really there no **** help at all I spent maybe 30 ish in all I hate the store credit but they dont do money refund which is bull I should have listened to the news about the app

  Business Response

  Date: 11/29/2023

  Hello *******,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items.We have checked the details you provided and can confirm that your order PO-211-***************** has been fully refunded to your original payment channel.
  
  If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive,arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow **** business days for it to appear since timing depends on your financial institution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality.If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:11/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a loyal customer with ********************** from beginning Temu launch in ** before I always shops on Amazon or **** and the last 2 weeks I was placed 2 orders total 3 packages were shipped with the same shipping Company Uniuni & the driver was left my packages outside @ my business front door ( This is commercial retails business location is a lot cars and peoples are walk through with open space there is no place for the driver to hide the packages, I have NO MAIL BOX our business open hour from 10:00 am to 6:00 If Temu use *** or **** will never have this problem.I was reported on line & also called to Temu too many times & all I received the same response (Thank you for reaching out to us regarding your order. We understand your concern and apologize for any inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for this order.) Under Temu investigation and my claims were denied because was correct address that is not right, Temu responsible & guarantee to deliver my order directly to me. If the Company Uniuni Temu used to delivery my packages & the driver left the package now somebody stole the package Temu should make Company ***** pay for their mistake NOT me. Order #1 $139.94 - PO-211-***************** (Have 2 shipment orders)Tracking # UUS0481118471284 ( Delivery 11/20/23 @9:31am) Tracking # UUS0481118605473 ( Delivery 11/20/23 @9:31am)Order #2 $45.77 - PO-211-***************** Tracking # UUS0480774308968 ( Delivery 11/15/23 @9:28am)

  Business Response

  Date: 11/29/2023

  Hello *******,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that *** have been caused. Based on the results of our investigation, we aren't able to provide a replacement/refund for your two orders PO-211-***************** & PO-211-09201202243190469.We have investigated this issue and our team has confirmed that the correct items in the three packages were delivered to the correct address. As stated in our Terms of Use, the risk of loss and title for the product passes to you upon delivery to the carrier. For more information on our policy, please refer to our website at **************************************************************** you for your understanding.
  
  We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

  I would like in details how is your investigate?  just because correct address & I am responsible for packages get stolen or i am a dishonest customer.  Your reponsed was the same with your customer service I am NOT satisfied, my business posted on the door open from 10 am & close @ 6 pm I never have any problems Amazon or **** delivery.  The Uniuni carrier Temu used doesn't have any experience & not professional I have been called & email but I have not receive any response.  I have 2 more orders on the way to my home address hopyfully Uniuni delivery before I go to work if not of caurse the driver will leave the package @ my front door & good luck to me if the package still there when I get home.  This my last 2 orders with Temu for now I don't want to take anymore risk like this in the future & this matter will NOT end from here I will continue to fight such as dispute my credit card & get on media let everybody know how Temu treat their customer.
  

   

  Business Response

  Date: 12/11/2023

  Hello *******,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have double-checked the details you provided about the two orders PO-211-***************** & PO-211-***************** and can confirm that the three packages of them have been delivered to the correct address. Thus, we feel sorry to inform you that we cannot offer a refund at your request this time.
  
  We understand that the outcome may not always be what you were hoping for and the following frustration that you have to experience. Please note that this is a proper solution that we can provide to our best and all our decisions are based on the principle of fairness and just.
  
  Meanwhile, your information is well received by our colleagues in the corresponding department who have been working on the case to improve our partnership with logistics companies in the future. Thanks for your understanding and extreme patience.
  
  If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you.
  
  Best wishes,
  *******

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

  Hi *******
  
  Once again, with your response is no different than the last one and I am sick and tired to repeat myself.  Please read this following paragraph of your Company Temu policy guarantees to the consumer.  (Temu works with reliable shipping partners around the world. We guarantee that your package will reach you safely and on time. If there are any problems during the transit of items you purchased, such as damage, loss, or delay, rest assured that we will do our best to solve the problems and provide the best solutions.)  Anyway that is what you think I am a dishonest so you dont want to do anything about it.  Right now I still have $42.68 credit, but Temu dont have any options for me to transfer back to my creditcard and I dont want to spend any money to Temu.  So please credit all my money back to my credit card & CLOSE MY TEMU ACCOUNT.
  
  Thank You 
  

   

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu offers programs to earn free gifts and cash rewards. I believe that all of the programs offered are scams! But I will try to be quick and to the point by narrowing it down to one specific program. Cash reward referral program, you gain coins by referring users, with those coins you spin the wheel and have to collect x amount of money. EVERYTIME you get down to the last $2 or less it tells you to refer someone and you will get up to so many amount of coins. So once you complete that it shows that you need to invite 3 refer 3 people, once all three accept your invite you are guaranteed that amount of coins. Well I have played this over and over again, and everytime you get to that part it starts over showing you now need to invite 5 NEW users. You dont get any coins for half of the invites you do make no matter if they are new or returning users. This is the biggest scam and false advertising show, all to get people to spend money on their site. I have complained to them multiple times, and they know it is a scam as the first time I complained they credited me $15 as a sorry. But never fixed the issue. The times following that I have complained they have basically said I am playing the game wrong. But there is no wrong way to play! Instead of recommending Temu to everyone I know I make sure to let everyone I know plus other NOT to waste your money on this company. I wanted to add screenshots to this but they deleted my records after my last complaint!!

  Business Response

  Date: 11/29/2023

  Hello *****,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our promotional activities, including cash reward referral program. The rules of our activities are clearly stated on the activity details page. Unfortunately, we cannot make exceptions to the rules for any individual participant. Please rest assured that our promotions are real and valid.
  
  We understand the frustration that you may have been through during this time. Your valuable feedback has always been highly appreciated, as it keeps driving us forward to further improve our product and service quality. We will constantly review the customer satisfaction and optimize the quality of customer service. If you need further assistance,please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

   

   

  I have multiple times, and I get know help from your customer support, only rude agents.this is ridiculousand I'm clearly not the only one with an issue.  

  Business Response

  Date: 12/07/2023

  Hello *****,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with such promotional activities as Cash reward referral program. The rules of our activities are stated on the activity details page. We feel sorry to inform you that to ensure your referrals are counted, please make sure that the new users you invite download the Temu app using your unique invitation links and click the "Accept" button on the referral program page within 24 hours of downloading the app. If your friend clicks the link but fails to assist, kindly ask them to click the link again and give it another try. Inviting existing users has a quantity limit, which is subject to the displayed page.
  
  Please rest assured that all of our referral programs are genuine and effective, and numerous users have already successfully completed the tasks and received rewards through their own efforts. We highly recommend that you continue participating in the events and inviting more new users to complete the tasks. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality.If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  If the game is so legit like you say it is then please tell me where do all these great reviews. Some from that pop up on the game? Because I have searched and searched and there is no place for you to leave a review. I believe that there is no place to leave real reviews because everyone would leave a review about how big of a scam the program is. So instead you leave these fake reviews saying its great. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 12/28/2023

  Hello *****,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our promotional activities such as Cash reward referral program. We have looked through the attachments that you provided and double-checked the details with our colleagues in the relevant department, and we can now confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. Unfortunately, we cannot make exceptions to the rules for any individual participant but we highly recommend that you continue participating in the events and inviting more new users to complete the tasks.
  
  Please rest assured that all of our activities are real and valid, so there may be details in the rules of our activities that are missed in your current status. We understand that the outcome may not always be what you were hoping for and the frustration that you may have been through during this time. Please note that this is a justifiable solution based on the principle of fairness. If you need detailed explanation of the specific activity that you once participated in, our kind suggestion is to contact our customer service through ******************** and ********************** app live chat. Thanks for your patience.
  
  Best regards,
  *******
  

• Initial Complaint

  Date:11/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed several orders on TEMU. And spoke to over 12 people that will not agree with the fact I was charged ***** twice for my one click payment. These three items are included in the 15 orders that if you add up equals ***** the sub total on my receipt which I will send to you. The total charges for this order on my cc is ***** and ***** for one click.

  Business Response

  Date: 11/28/2023

  Hello *******,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that *** have been caused. We have checked the details and the screenshot you provided and, after our investigation, we can confirm that we haven't detected double charge on the order PO-211-08076261407353044.
  
  As a consumer-centric platform, we sincerely apologize for the inconvenience that *** have been caused by our platform. Your information is well received and our corresponding department has been working on the case to improve the clarity of payment details before/during/after checkout.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality.If you have any other question or concern, please contact us through www.temu.com/support-center.html so that we can help you look into this right away.
  
  Best wishes,
  *******

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a longtime shopper on the app Temu. They send coupons for discounts and free shipping. You can play various games within the app that will win you free products and sometimes you just get free items. Saturday night I get a Temu msg saying I get a special surprise for being a longtime customer and for 87 purchases I enter into temu and the screen says pick your 5 free items off this list I did . Another envelope pops up and says I have won free shipping and a third that says I get a 6 th free if I send my link to friends and social media I followed the rules of getting the 6th free item please note no place does it state that my 5 items was contingent upon me having to play the game that was for my 6th item. I sent my link to a few friends And the page shows $9.00 it also says send to social media which I did and you will win all items picked free. the screen doesnt change its frozen.Even though I followed the rules Yesterday I awoke to the screen still frozen I called customer service and was first told those arent Temu games then they said I never signed anyone up or post on X I did it all their screen froze and now thats my fault I win nothing A classic bait and switch.They refuse to give me the 5 free for my loyalty I told them keep 6 then just give me the gift you promised for my loyalty. The 5 free items.3 hours with customer service and every excuse made up like this was not a Temu game it is. Or my PC caused the issue Dont use a PC. I believe the glitch in their system is planned so you dont win. But in my case I played and their page froze and now they say they never saw me online then that changed. Every excuse given to me for 3.5 hours and nothing changed. He said he has no power to send me my 5 free and no supervisor was available. This is wrong I am owed the items on the list

  Business Response

  Date: 11/28/2023

  Hello ********,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program. We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page.
  
  The rules of our activities are stated on the upper right corner of the activity details page. If you are not getting rewards for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist.
  
  Best wishes,
  *******

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is true what they say online about TEMU.They are truly crooks they stole my money I returned my order and they did not refund me back yet and this is ridiculous my return was in their possession SINCE OCTOBER 24 it's been almost 1 month. I need TEMU to fix this situation for me and issue me my refund that I AM OWED. I hope this gets TEMU to fix the nonsense they have been making me deal with.My order # is: PO-037-************ My email is: ****-**************

  Business Response

  Date: 11/28/2023

  Hello ****,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We sincerely apologize for the inconvenience regarding your concern. We understand that you returned the item(s). However, we conducted a thorough investigation regarding your returned items and as per the result, our warehouse hasn't received any item(s) for quality inspection. We regret to inform you that we are unable to support your request for a refund (please see details in PO-037-*****************-D01).
  
  Additionally, we notice that you applied for Return & Refund on Nov 26th. Please allow some time for the return package (1Z1V31X02031550038) to arrive. Please be informed that once our warehouse team receives the returned item, the refund process will be immediately activated.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality.If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent some undesirable products from TEMU. When I attempted to be removed from any mailings from them, this was not done.

  Business Response

  Date: 11/27/2023

  Hello ********,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that this may have caused. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items.
  
  If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive,arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow **** business days for it to appear since timing depends on your financial institution.
  
  Regarding your concern about emails, we would like to inform that to manage your notification settings, please go to 'Settings' in your Temu app or on Temu.com, select 'Notifications' and then 'Edit' to adjust preferences for alerts. If you are using Gmail, you may also click on the 'More' button in the upper right corner of the email and choose 'Stop seeing this Ad'. If you see ads on other platforms including your browsers, please click the close icon on the upper right corner of the ads to decrease the possibility of the appearance of these ads in the future.
  
  We hope this information helps. If you need further assistance, please message us through Temu.com or Temu app live chat to provide us with more details about the ad delivery so that we can better assist. We appreciate the opportunity to assist you.
  
  Best wishes,
  *******

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a valuable paying customer of ******************** online shopping I've been purchasing items all sorts I really loved temu on November 17th 2023 at 1:55 pm I made a successful purchase of $106.76 I use the same exact debit cards for all my payments to my account with ******************** this particular day Friday I went the bank took 200$ I went ace check cash place to load up my prepaid debit **** card the card I've use for other purchases off temu I went to the office associate with the shipping address on my account for ******************** I use the prepaid card **** card account #******************* this card I have use numerous times to pay lite bills such internet, small purchase and with temu so thank my citizens bank wouldn't be associated with them sharing my real banking information I was given advice from bank to just for security reasons you might want to get prepaid cards for thing like online shopping purposes thing opposed to using your citizens bank account I November 17th I made complete my order went into payment options because i had already use this card before its was locked into my temu account for any present use of temu online shopping so I hit the pay now on my order which was $106.76 went pay method hit the exact same information stored on my account payments went through successfully I was sent a email and confirmation the payment successful I continued to wait for the alerts like I always received when there getting orders ready to be processed the best day which is Saturday Nov 18th 2023 I keep getting alerts ?? in my email stating my order #po-211-08090953636472959 was on hold because temu need verification it's me ***************************** billing address doesn't match I purchased that prepaid debit card 3 yrs ago before I became disabled now receiving s.s.i so I updated the information on the prepaid account so it would be activated again since it was over year of use now idi that in July 2023 I load the card with cash to pay for and order from temu the debit I use November 17th 2023 what I'm nit understanding is what is really going that paid for all anything I've ever order from temu company I just want what paid for and continued on with my life iv lost 2 *** to gun violence on the I treat myself to feel a better dealing with the murder of my only sons I'm not a their I pay for what I want I'm very honest woman thru God please help me to receive my package that all I want no money just because I will get my money in whole dollar amount the way I paid for them I just help receiving my items thank you ***************** please assist me God bless my phone number is ************ *********************************************************************** is the place of business where all my package goes to my living home address is ******************************************************************* also the prepaid debit card doesn't not come with a statement its just a number you daily on back of these card when you want to hear balances, deposit you added on card which is called loading your card with fun it basically better to use fir things like this so you can avoid unauthorized use that's manageable I think opposed to using my citizens bank which I've in past but like told they referred me to use that option to keep my real bank account safe again that you for lending a ear please help me resolve thi s small matter if can't be resolved please assist me with getting full amount refund not no break down 5$, here 7$, there ***** please I accept my items or full payment of $106.76

  Business Response

  Date: 11/27/2023

  Hello *******,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that *** have been caused to your order payment. We have checked the details you provided and can confirm that our customer service department has emailed you and offered you an explanation through the ticket ****************. Please check your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality.If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:11/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with temu on July 20th 2023, and was advertised legitimate quality items. When I received my package not only were they not the same product as advertised but they were falling apart or in bad condition. Worst of all from many sources, I have heard that my personal information is most likely being stolen and floated around the internet.

  Business Response

  Date: 11/27/2023

  Hello *****,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that this may have caused. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items.
  
  If you are not satisfied with any items you receive in the order PO-211-11283050030672906,you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow **** business days for it to appear since timing depends on your financial institution.
  
  Regarding your concern about personal information being stolen, we would like to assure you that with our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality.If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 11/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:11/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed in my cart on the Temu app my price for my items was around $65. I checked to see how many items I had which I counted 11 (3 times in a row) it said I had 16. So I knew the price it was trying to charge me was higher than it should be. When I did the math on the calculator for the 11 items it was only about $47 I should be charged. I've ordered something like $500 off Temu and if they've been doing this which I had a strong feeling before they had I just hadn't figured out how to prove it then they've stole quite a bit of my money from me.

  Business Response

  Date: 11/27/2023

  Hello *****,
  
  I am *********************** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that *** have been caused. We have checked the details and the screenshots you provided and, after our investigation, we can confirm that we haven't detected extra charges in your shopping cart before checking out.
  
  Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore,prices for the same items *** change from time to time. They are guaranteed at the time of purchase.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have any other question or concern, please contact us through www.temu.com/support-center.html so that we can help you look into this right away.
  
  Best wishes,
  *******